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A&L Windows
4.3 from 448 reviews

Reviews

5.0

13 reviews
5
(13)
4
(0)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.7 (12)
  • Return Claim MadeYes (13) · No
  • Job Satisfaction
    4.7 (11)
  • Customer Service
    5.0 (10)
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Reviewer Photos & Videos

John

JohnSouth East Queensland, QLD

Excellent service

published

After a few calls with ongoing issues with two french doors, the problem was solved today in a matter of minutes with the expertise of Daniel & Michael.
It was an experience to witness these two guys using there skills.
I would certainly recommend A&L Windows because of there backup service.
Many thanks John & Anne Peck Site 232 Halcyon

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationStapylton QLD
1 comment
A&L Windows
Lorna F.A&L Windows
Mario S.

Mario S.South East Queensland, QLD

Great customer service!

published

Had a window installed by A&L that was broken by an outsider. Spoke to Rebecca who was prompt to get the job organised. There were some initial confusions due to somebody else managing this job, but Rebecca was quick to get this issues ironed out and resolve the matter!

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationStapylton QLD
1 comment
A&L Windows
Lorna F.A&L Windows
Prem

PremGreater Melbourne (Outer), VIC

  • 2 reviews

Refer Pictures attached this has been going for 3 months now all they say is provide more pictures

published

Updated Review as since last review - A&L Supervisor and the Team member called and they clarified the reasons for delay and their response has been swift.

**********************************************************************************************
Our house is nearing 2 years old not happy with the result.
Have been calling them since Late January 2020 all they need is more pictures still no result. Acknowledge Corina Virus delay however whenever i call them all they say is Mgmt is reviewing pictures. Possibly waiting for the window to rot- as during heavy rains water and moisture seeps through.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationUnless they fix the problem, I will definitely not be happy.
1 comment
A&L Windows
Lorna F.A&L Windows
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Andrew W.

Andrew W.South East Queensland, QLD

Friendly & prompt service!

published

Just finished building a home and had a few issues with the Laundry sliding door. When A&L was contacted, they had a representative named Daniel come out within a few days to replace the whole door including to remember we had a doggy door installed with it. Thanks for the great service Daniel, very happy!

Return Claim MadeYes
1 comment
A&L Windows
Lorna F.A&L Windows

Thanks Daniel

published

Final service of our bifold doors and the tech was able to close out some ongoing concerns. Very happy with the tech and the fact our doors are now complete. Thank you

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationBrisbane
1 comment
A&L Windows
Lorna F.A&L Windows

Hi Heath, thank you for taking the time to leave this review. I have passed your feedback on to Daniel and the rest of the team. So wonderful to hear that he was able to assist you.
Regards, Lorna Fabian - Customer Service Manager

the r.

the r.South East Queensland, QLD

Excellent customer service

published

Had a winder die after 11 years and was a smooth replacement thanks a&l for your experience and good customer service i had my window locks replaced without hesitation to :)

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
1 comment
A&L Windows
Lorna F.A&L Windows
Gbenga

GbengaSouth East Queensland, QLD

  • 4 reviews

Great Customer Service

published

I needed to replace the cylinder door locks that I bought from the company because they had the same keys as some other doors locks that we have in the house. With no questions asked, the products were already packed by Jaqueline and kept with Jenifer in the Reception. Jenifer and Jacqueline response was professional and were able to provide positive response to my other enquiries. I was very impressed and pleased.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store Location76 Quinns Hill Road East, Stapylton , QLD , 4207
1 comment
A&L Windows
Lorna F.A&L Windows
RobnRhon

RobnRhonSouth East Queensland, QLD

  • 3 reviews

Two perfect young gentlemen

published

Had some rectification work done to-day by Corey and Callum from A&L windows and doors. Two of the most polite young gentlemen we have had in our home. They are a credit not only to themselves but also the their company and owners.
Regards
Rob & Rhonda.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationHead office.
1 comment
A&L Windows
Lorna F.A&L Windows
Paul

PaulNew South Wales

Fantastic product and service.

published

My whole house is fitted with A&L windows and doors, they are a fantastic product, very reliable and work really well. Jenny and the team at A&L windows and doors provide a very professional service.
Thanks, Keep up the great work.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationStapylton Queensland
1 comment
A&L Windows
Lorna F.A&L Windows
Door & Window Shops

Find out how A&L Windows compares to other Door & Window Shops

Know better, choose better.

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Peter

PeterSouth East Queensland, QLD

Service men/women from A&L

published

Big thumbs up the the service people at A&L. Jana, Simon, David and Glen. Nothing a trouble and totally respectful of our concerns with replacement doors. A&L need to be congratulated as well for the support they gave us with warranty work at my home. I would thoroughly recommend this company and the customer service supplied by all.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationNerang, I think.
1 comment
A&L Windows
Lorna F.A&L Windows

Excellent service

published

Having built a home 4years ago, I had an issue with a chain winder. Spoke with Andy who was a pleasure to deal with and resolved the issue . Thanks Andy

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationStapylton
1 comment
A&L Windows
A&L M.A&L Windows
Peter

PeterMid North Coast, NSW

Window latch

published

Thank you guys at A & L Windows. Very prompt and efficiently replaced our broken latch. Now our house is secured before we head overseas on our long overdue holiday. Thank you again.

Product Quality
Return Claim MadeYes
1 comment
A&L Windows
A&L M.A&L Windows

Hi Peter,
We appreciate you taking the time to leave this feedback. I have passed this on to Michelle and the rest of the A&L team.
Regards,
Lorna - Customer Service Manager QLD

Fast response

published

At our job at Daniel dr rochedale we had a issue with the door on the day of install ( travel damage to the jamb ) our contact at A&L windows went over and above without any fuss to have this repaired and completed the same day . Out standing work to Terrelle and her team thank you

Product Quality
Job Satisfaction
Return Claim MadeYes
1 comment
A&L Windows
A&L M.A&L Windows

Hi James,
Thank you for taking the time to leave this feedback. At A&L Windows we pride ourselves on customer service. I have passed your feedback on to Terrelle and the rest of the team.
Regards,
Lorna - Customer Service Manager QLD

See all A&L Windows reviews

Questions & Answers

Mellkate73

Mellkate73asked

Hi, I too have 5 AL sliding window locks broken, why are they flipping off? We don’t use the locks. How do we replace these? Thanks

No answers
Thierry P.

Thierry P.asked

Hi. I have 5 sliding windows that needs new locks. They are about 5 years old. Are they still under warranty?

1 answer
A&L Windows
Lorna F.A&L Windows

Hi,

Please email all your details on lfabian@alwindows.com.au and i can organise replacements for you.

Thanks

Ainsley S.

Ainsley S.asked

Can you advise how to restrict the window opening to 100ml for pool requirements

1 answer
A&L Windows
A&L M.A&L Windows

Hi Ainsley
Can you please advise what type of window ie Sliding, Awning (Wind out from bottom), Louvre, Double Hung (2 sashes that slide vertically) you are requring to restrict as each type requires a different method.
Regards Amy

Get an answer from our members and A&L Windows representatives

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