Reviewer Photos & Videos
Window Issue Resolved
How Company's react to product issues says a lot, and every company has them. A&L sent a gentleman called 'Irish' to our house to remedy a window closure issue. Not only did he resolve the concern we had but he noticed some other minor defects and remedied them as well. Polite, well mannered and most importantly wanting to help. Thank you A&L you have been a pleasure to deal with, and thank you Irish!
Exceptional customer service
Jacqueline has been so awesome and I'm really amazed with her expertise. One of my windows was damaged and she organised a replacement and promptly responded to my emails.
Terrible after service, terrible product
I had an installation date of 3rd December 2020. I ordered 5 doors. Out of those only 4 doors turned up on the day. Only 2 of those doors were installed correctly. I am still waiting on them to fix the other 2. I have a security door that I cannot lock and it can be opened by the push of a finger . The other security fly wire has gaps at the bottom , specially for the bugs to come in. I would not recommend this company or ever use them again . Very unhappy with the service they have provided .
Fast and efficient service
Several of our double glazed windows became foggy.
One phone call to our builder and we received an email from A & L immediately requesting photos.
In spite of COVID restrictions the windows were all replaced quickly and efficiently and with a smile
Well done A & L Windows.
Door Repair and Window Adjustment
I called A&L Windows mid year 2020 regarding a rattle in our double glazed glass laundry door and an upstairs window not shutting properly. I sent photos and small video to show the glass movement /rattle. A&L contacted me by email to advise there will be a wait and that they were working their way through a list of other clients. Then came lockdown in Melbourne blowing the wait even longer. Eventually last Thursday 19/11/20 Jason and Orlando from A&L Windows arrived early. Jason had the door fixed in about 10 minutes and then fixed our window ...which was a little bit more challenging but they persisted. Eventually he and Orlando had it fixed back to an airtight locking window. I am so happy with their prompt service and giving us that extra time. Thank you A&L for excellent service. Best regards K. Griffiths in Highett Vic.
Above and beyond
We had our doors installed and supplied back in 2009. It is now 2020 and due to my son falling against the door (superman style) we had a few problems with the wheels. These doors are 11 yrs old and had no problem until we damaged them. They have lived through 3 teens and two adults and all there friends parties etc. You just can't complain about that. The customers service is absolutely fabulous. They listen to our problems and fix the problem without delay. You really do not know a product or a company until you have had an issue. Well I can tell you they fix it and fix it with a smile on their face. I am pleasantly surprised how fantastic they are to deal with and how reasonable their prices are.
Thank you to Simon for his work today
Thank you to Simon for his work today. Extremely pleasant and courteous. Very efficient in completing the maintenance at our place. With his overall approach he is a credit to your company. He was here 12 months ago and his demeanour has not changed. Thanks to a&l for allocating Simon to our maintenance job.
Regards Peter Fahey Halcyon Greens.
window winders replaced
Replaced my faulty window winders thanks to Lorraine, who made it quick and easy to help rectify the problem. As a builder l would continue using A&L, due to their service, quality and price.
After a few calls with ongoing issues with two french doors, the problem was solved today in a matter of minutes with the expertise of Daniel & Michael.
It was an experience to witness these two guys using there skills.
I would certainly recommend A&L Windows because of there backup service.
Many thanks John & Anne Peck Site 232 Halcyon
Great customer service!
Had a window installed by A&L that was broken by an outsider. Spoke to Rebecca who was prompt to get the job organised. There were some initial confusions due to somebody else managing this job, but Rebecca was quick to get this issues ironed out and resolve the matter!
Refer Pictures attached this has been going for 3 months now all they say is provide more pictures
Updated Review as since last review - A&L Supervisor and the Team member called and they clarified the reasons for delay and their response has been swift.
Our house is nearing 2 years old not happy with the result.
Have been calling them since Late January 2020 all they need is more pictures still no result. Acknowledge Corina Virus delay however whenever i call them all they say is Mgmt is reviewing pictures. Possibly waiting for the window to rot- as during heavy rains water and moisture seeps through.
Friendly & prompt service!
Just finished building a home and had a few issues with the Laundry sliding door. When A&L was contacted, they had a representative named Daniel come out within a few days to replace the whole door including to remember we had a doggy door installed with it. Thanks for the great service Daniel, very happy!
Final service of our bifold doors and the tech was able to close out some ongoing concerns. Very happy with the tech and the fact our doors are now complete. Thank you
Excellent customer service
Had a winder die after 11 years and was a smooth replacement thanks a&l for your experience and good customer service i had my window locks replaced without hesitation to :)
Great Customer Service
I needed to replace the cylinder door locks that I bought from the company because they had the same keys as some other doors locks that we have in the house. With no questions asked, the products were already packed by Jaqueline and kept with Jenifer in the Reception. Jenifer and Jacqueline response was professional and were able to provide positive response to my other enquiries. I was very impressed and pleased.
Two perfect young gentlemen
Had some rectification work done to-day by Corey and Callum from A&L windows and doors. Two of the most polite young gentlemen we have had in our home. They are a credit not only to themselves but also the their company and owners.
Rob & Rhonda.
Fantastic product and service.
My whole house is fitted with A&L windows and doors, they are a fantastic product, very reliable and work really well. Jenny and the team at A&L windows and doors provide a very professional service.
Thanks, Keep up the great work.
Having built a home 4years ago, I had an issue with a chain winder. Spoke with Andy who was a pleasure to deal with and resolved the issue . Thanks Andy
Thank you guys at A & L Windows. Very prompt and efficiently replaced our broken latch. Now our house is secured before we head overseas on our long overdue holiday. Thank you again.
At our job at Daniel dr rochedale we had a issue with the door on the day of install ( travel damage to the jamb ) our contact at A&L windows went over and above without any fuss to have this repaired and completed the same day . Out standing work to Terrelle and her team thank you
Questions & Answers
Hi , I moved in to an over 10 year old house and most of the windows don’t open , I’ve tried so many times with the keys they gave us.
Would you be able to send across your details to Aftersales@alwindows.com.au so that our team could investigate and advise you?
Team Leader After Sales
We have a house built by Porter Davis with A & L sliding windows & doors throughout the house. We are experiencing issues with sliding windows. All the plastic sliding windows locks are either not working or have been broken while we have tried to unlock and open the windows. Can you please help us with replacement locks? Is it possible to get better quality metal locks? Also would you please send us instructions to replace these locks? Thank you for all your help in advance.
Would you be able to send across your details to email@example.com? Team would be glad to help you out and assist with replacement as well.
Team Leader After Sales
I have a complaint about the service of A&L door.
I ask to replace a rotting wood window frame that is 5 years old.
Lorraine Barnett told me to pay the money for this up front, in October 2020.
not until Feb 17th she found out A&L do not make them any more and will have to refund. This should of been know before asking me to place a order.
Now I can't seem to get a refund even though she told me they would refund. Still waiting, and it is now end of March 2021.
We really apologise for the inconvenience and will follow this up right away. We will certainly take on board your feedback and ensure no other customers are affected. I will be in touch with you shortly to discuss further
Team Leader After Sales
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