Reviewer Photos & Videos
Professional, Amazing Value, Knowledgeable, Very Helpful, Highly Recommend!
Darren Brown and the team at A&L Windows have been so outstanding to deal with - excellent pricing, prompt servicing and quality products. I had security screens installed at my home and they went above and beyond, installing additional pop rivets to my other doors for safety when they discovered I would be living alone. Absolute pleasure to deal with and I wouldn't hesitate to recommend to my friends and family! Thank you so much!
Fantastic After Service
Whilst we are very happy with the windows and screens in our newly built home, we never really gave a thought about the manufacturers of the product as our builder had arranged everything, until just recently when we thought we had a problem with the key lock on the louvre windows. We dealt with Jacqueline at A & L who was ever so helpful and very obliging to send someone out promptly to look at the problem. We didn’t realise prior to my call that the double louvre windows have a second key lock so in fact there was no problem at all. I feel v...ery reassured through this experience that our builder chose a reputable company to install our windows and though I am not expecting to have any problems I am confident A & L will be only too happy to help if there is a need.
installation of new fly screens
The representative from A & L Windows who called yesterday to fit the new screens was a Mr Daniel O'Donald.
He was a very pleasant person to chat to and carried out his work very efficiently in my opinion.
The installation seemed to take no time at all and he was very polite and even hoovered up the floor afterwards. A great credit to your organisation.
The screens are working perfectly (as you would expect) and now give us the option of fresh air right through the house which we never had previously.
Building a home in Qld while living in Canberra
I've been liaising with Ms Fiona Howell, A&L Brisbane's Business Development Manager, in my efforts to find window solutions to a house being built for me in Buderim, Qld. Despite living in Canberra she has gone the extra mile to help, even to the point of arranging for her glass supplier to provide samples to a Canberra retailer so I can view them locally. I'm sure I could have found a solution eventually, but I'm equally sure that Fiona's help and advice has made the process so much easier.
Windows will not open . Handle broken
I have called many times. Sent so many emails still no reply or call back. I called 2 weeks ago a lady answered and said " Oh well we are getting back to every one" and need to wait for my turn It has been over 6 weeks no response at all.
Great Service and professional advice
So impressed with the service and advice I’ve received from the team at A&L in Brisbane. Would highly recommend the company if your wanting new windows or louvres. Many thanks to Jacqueline and Andrew who guided me through the process.
Terrible after service, terrible product
I had an installation date of 3rd December 2020. I ordered 5 doors. Out of those only 4 doors turned up on the day. Only 2 of those doors were installed correctly. I am still waiting on them to fix the other 2. I have a security door that I cannot lock and it can be opened by the push of a finger . The other security fly wire has gaps at the bottom , specially for the bugs to come in. I would not recommend this company or ever use them again . Very unhappy with the service they have provided .
Top customer service. They genuinely care !
I needed a very specific plastic moulding for an aluminium window I was asked to fix. Tracked the manufacturer to A &L. Jacqueline in customer service sourced the part and had it waiting for me to pick up the same day. I'm happy, the job's done, my customer's happy. Thanks Jacqueline. Win, win ! Robert's Carpentry Service.
Fast and efficient service
Several of our double glazed windows became foggy.
One phone call to our builder and we received an email from A & L immediately requesting photos.
In spite of COVID restrictions the windows were all replaced quickly and efficiently and with a smile
Well done A & L Windows.
It was a pleasure to deal with A&L Windows when I required a specific part for my fly screens. Emma was really helpful and was able to offer me exactly what I needed
Brilliant courteous service! In particular your Senior Customer Service person Bec Phillips.
Beautifully presented product, delivered and stored very well on purpose designed transport. A pleasant experience. As Arnie said, "I'll be back!"
Excellent Customer Service
It's always a pleasure to deal with Bec Phillips. She provides excellent customer service and responds quick to my requests. She's been most helpful to me as a Building Supervisor with my changing schedules and time frames.
Quick fix for sliding doors
Harley fixed our sliding stacker door in just 10 minutes. Super friendly and explained a few things to me, which was really helpful. Thanks!
Stellar customer service
Thank you to Demi for her outstanding customer service. Most appreciated. Demi really did go above and beyond to help me and followed up every step of the way.
Lisa Shanks - Always going a step above the rest & delivering the goods when stuck in a pickle!! We had a window change from the client four days before delivery which threatened the work flow, but as always, Lisa has managed to make it happen with no hold ups!! :)
A&L Excellent Service
A&L representatives Keogon and Jordon came to finish off the 2 slider doors we had put in. They were focused, friendly and efficient in completing the job and went above and beyond to ensure I was happy with the doors and windows. I highly recommended them both.
The customer service we received from Demi was absolutely amazing. She always responds fast and does her best to solve our problems as fast as possible. The products are always great quality too.
This is my second order for sliding doors from A&L Windows. No fuss, No problems and quality staff that make the process so easy. Awesome!
Excellent Service all round
From my first call into A&L to the completion of the job the customer service & focus was excellent. Louis & Ben who fixed my doors were: Courteous, respectful & professional. They even took off their shoes each time they entered the house! Thank you all very much for your great service!
Thanks Katey, you always provide a top quality service and are easy to deal with. You are definity a asset to
A&L Windows. :)
Questions & Answers
Hi , I moved in to an over 10 year old house and most of the windows don’t open , I’ve tried so many times with the keys they gave us.
Would you be able to send across your details to Aftersales@alwindows.com.au so that our team could investigate and advise you?
Team Leader After Sales
We have a house built by Porter Davis with A & L sliding windows & doors throughout the house. We are experiencing issues with sliding windows. All the plastic sliding windows locks are either not working or have been broken while we have tried to unlock and open the windows. Can you please help us with replacement locks? Is it possible to get better quality metal locks? Also would you please send us instructions to replace these locks? Thank you for all your help in advance.
Would you be able to send across your details to firstname.lastname@example.org? Team would be glad to help you out and assist with replacement as well.
Team Leader After Sales
I have a complaint about the service of A&L door.
I ask to replace a rotting wood window frame that is 5 years old.
Lorraine Barnett told me to pay the money for this up front, in October 2020.
not until Feb 17th she found out A&L do not make them any more and will have to refund. This should of been know before asking me to place a order.
Now I can't seem to get a refund even though she told me they would refund. Still waiting, and it is now end of March 2021.
We really apologise for the inconvenience and will follow this up right away. We will certainly take on board your feedback and ensure no other customers are affected. I will be in touch with you shortly to discuss further
Team Leader After Sales
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