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A&L Windows

A&L Windows (page 2 of 23)

4.3 from 448 reviews

Reviews

4.3

448 reviews
5
(347)
4
(18)
3
(5)
2
(11)
1
(67)
  • Product Quality
    4.8 (241)
  • Return Claim MadeYes (13) · No (252)
  • Job Satisfaction
    4.9 (187)
  • Customer Service
    4.8 (245)
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Excellent service

published

The service from Jacqui O'Neil was exemplary. She followed up my order from start to finish. Very helpful right from the start, very efficient staff member, certainly a pleasure to deal with

Customer Service
Return Claim MadeNo
Store LocationStapylton Qld
1 comment
A&L Windows
Lorna F.A&L Windows
Dan

DanSouth East Queensland, QLD

  • 10 reviews
  • Verified customer

These guys offer outstanding service!

published

Recently built and A&L for our windows/doors and we've been happy all round with their service.
The boys came to install some screen doors, they were awesome and took time to take care of another window issue without hesitation. Thanks Daniel & Erick for everything!

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationQLD
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1 comment
A&L Windows
Lorna F.A&L Windows

Fantastic work from A&L

published

Firstly just want to say our job from A&L was only a small job in the scheme things but was a seamless process from your team.
Our dealings were with Lorna and she was tremendous to deal with. Polite, thourough and obviously knows her job inside and out. She is a great asset to your team.
To add to that the installer was also a pleasure to deal with and did a wonderful job.
We are really happy. Great work all round by A&L.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
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Carlo M

Carlo MSouth East Queensland, QLD

  • 3 reviews

Fantastic Service

published

Can't say enough about Simon at A&L Windows. Simon came out to inspect a problem with our sliding windows and fixed them fantastically. Simon also explained how to alleviate future problems. Fantastic, professional service throughout.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationN/A
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Dell

DellDarling Downs, QLD

  • 3 reviews

Great service

published

Can’t say enough about Laura at A&L windows. Laura was so polite and professional when I needed to find the winder for our 10yr old windows. She had found them and had them in the post within an hour of my phone call. I received them in two days and can’t thank her enough. A wonderful company to do business with.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationStapylton Qld
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
GAVIN

GAVINSouth East Queensland, QLD

Great service

published

Daniel fitted out our palmview house then returned to fit a security door.The door settled and was catching so he returned and corrected the issue.Polite / prompt and very professional in his apraoach.Thanks mate.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationSTAPYLTON
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1 comment
A&L Windows
Lorna F.A&L Windows
Kelly

KellySouth East Queensland, QLD

Quick and friendly service

published

I had Corey & neville at my house today to fix some issues with our bifold doors, they were very friendly and had great knowledge of products, were able to fix the issues easily. Very pleased to have these gentleman onsite.

Customer Service
Product Quality
Job Satisfaction
Store LocationQld
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1 comment
A&L Windows
Lorna F.A&L Windows
Alan N Teena T.

Alan N Teena T.South East Queensland, QLD

Boutique Door installation

published

We had our boutique stacker sliding door installed today...Nev and Jordon were fabulous...not only does the door look great but they asked us questions to make sure it was going to be installed correctly for our flooring and gave us a run down of the door as the door is large and heavy...thanks Alan & Teena Teague

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationCame with our house build
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1 comment
A&L Windows
Lorna F.A&L Windows

Great Service

published

Great customer service and support when requesting spare parts / Window Locks at QLD Branch
parts sent out promptly will definitely use again.

Thank you A&L Windows for all your help
Larry

Customer Service
Product Quality
Return Claim MadeNo
Store LocationQld
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Door & Window Shops

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Steve S

Steve SSouth East Queensland, QLD

One of our best Suppliers

published

A L Windows deal with our whole conpany, east coast , and the help and service from the respective area reps , is fantastic , the girls are always willing to help and speed things up if they can special mention to our rep KM .
the service techs are really good too and if you need something done urgent , nothing is a problem
espescially when time frames are tight

Well done A L

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationQLD
See all answers
1 comment
A&L Windows
A&L M.A&L Windows

Hi Steve,
We appreciate you taking the time to leave this review. It is really great to hear this feedback about A&L.
Regards,
Lorna Fabian - Customer Service Manager

Liz Brown

Liz BrownSouth East Queensland, QLD

Installation of pet mesh fly screen's

published

Nev and Erik did a superb job of installing fly screens to 3 sets of doors. I found there details on the Windows frames.
Prompt delivery and communication.
Price was competitive too.
Would definately recommend this business.
Good job.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGold coast, qld
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Hi Liz,
Thank you for taking the time to leave this feedback. It's wonderful to hear that our service technician's, Nev & Erik were able to assist you on site. I have passed your feedback on to them.
Regards,
Lorna Fabian - Customer Service Manager

Andrew W.

Andrew W.South East Queensland, QLD

Friendly & prompt service!

published

Just finished building a home and had a few issues with the Laundry sliding door. When A&L was contacted, they had a representative named Daniel come out within a few days to replace the whole door including to remember we had a doggy door installed with it. Thanks for the great service Daniel, very happy!

Return Claim MadeYes
1 comment
A&L Windows
Lorna F.A&L Windows
DARRYL D.

DARRYL D.

  • 2 reviews

Great service from A&L

published

Just wanted to say a BIG thanks to Lorainne and her service team at A&L windows. Speedy response to my window issue, giving great advice and service of the highest quality!

Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows

Happy customer

published

Thanks for coming out today Michael and completing our requests it is greatly appreciated.

Thanks also for giving us a heads up on the ins and outs of the windows installed in our home too, great product knowledge and information.

Good to see workers taking pride in their work and going that one step above what is required to do well done.

Great service!

published

The installation team (Nev and Corey) arrived on time, completed the job very efficiently, provided valuable advice on all questions asked, was very polite, professional and did the job maintaining the required social distances (COVID-19 mandatory requirement these day). We are ordering additional items as we were very happy with price, quality of the product and execution of installation.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Door & Window Shops

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Bob O

Bob OSouth East Queensland, QLD

  • 2 reviews

Best customer service ever seen

published

Through changes of ownership of our house the window keys were lost. Jenny from the Staplyton store was polite and in a very short while had replacements to us. She hunted through the records to find the key we needed quickly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationStaplyton
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Hi Bob,
We really appreciate you taking the time to leave this review. It's fantastic to hear we were able to assist you with your query.
Regards, Lorna Fabian - Customer Service Manager

Thanks Daniel

published

Final service of our bifold doors and the tech was able to close out some ongoing concerns. Very happy with the tech and the fact our doors are now complete. Thank you

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationBrisbane
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows

Hi Heath, thank you for taking the time to leave this review. I have passed your feedback on to Daniel and the rest of the team. So wonderful to hear that he was able to assist you.
Regards, Lorna Fabian - Customer Service Manager

Christopher

ChristopherSouth East Queensland, QLD

Great Customer service

published

I would like to thank Jacqueline for her prompt service in providing me with the materials I needed for my repair job right away. From the moment of my first call to A&L to when I was told the items were waiting for pick up was only about 2 hours.

Customer Service
Product Quality
2 comments
A&L Windows
Lorna F.A&L Windows
Christopher
Christopher

Thanks a lot, Lorna

Bruce

BruceSouth East Queensland, QLD

  • 2 reviews

Great screen door

published

Waiting for our front door screen to be installed, call window set for 0630-0900. Callam called us from the front gate at 0645 and job done by 0715 ! How good was that. Door looks great and installation was efficient. Callam vacuumed the wood shavings too! Previous window glazing job done professionally as well.

Customer Service
Return Claim MadeNo
1 comment
A&L Windows
Lorna F.A&L Windows
Bill

BillGreater Melbourne (Metropolitan), VIC

Great Service in Difficult Times

published

Mortice lock stopped working, A&L were very responsive scheduling service call, due to lockdown couldn’t happen but they posted out (even under lockdown) a replacement lock which I was able to install myself. Very happy! Great service!

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationA&L Dandenong South
See all answers
1 comment
A&L Windows
Lorna F.A&L Windows
Page 2 of 23
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Questions & Answers

Mellkate73

Mellkate73asked

Hi, I too have 5 AL sliding window locks broken, why are they flipping off? We don’t use the locks. How do we replace these? Thanks

No answers
Thierry P.

Thierry P.asked

Hi. I have 5 sliding windows that needs new locks. They are about 5 years old. Are they still under warranty?

1 answer
A&L Windows
Lorna F.A&L Windows

Hi,

Please email all your details on lfabian@alwindows.com.au and i can organise replacements for you.

Thanks

Ainsley S.

Ainsley S.asked

Can you advise how to restrict the window opening to 100ml for pool requirements

1 answer
A&L Windows
A&L M.A&L Windows

Hi Ainsley
Can you please advise what type of window ie Sliding, Awning (Wind out from bottom), Louvre, Double Hung (2 sashes that slide vertically) you are requring to restrict as each type requires a different method.
Regards Amy

Get an answer from our members and A&L Windows representatives

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