Reviewer Photos & Videos
Great screen door
Waiting for our front door screen to be installed, call window set for 0630-0900. Callam called us from the front gate at 0645 and job done by 0715 ! How good was that. Door looks great and installation was efficient. Callam vacuumed the wood shavings too! Previous window glazing job done professionally as well.
Consistantly great service
I have been dealing with A & L for a number of years as an employee of a large residential home builder in QLD. Gina our dedicated service officer is always going beyond the call of duty to deliver great consistant service. This is a key factor to helping us deliver the same great service to our own customers. Thanks Gina and team A & L
Great Business Partner to work with
I have been working with A&L for many years now, as one of our trusted business partners. Darren and Gina have always been an absolute pleasure to deal with in terms of both Sales and Technical assistance. They are both extremely knowledgeable, responsive, helpful and dedicated, making my job easier, and most of all helping our customers. Thank you team!
A great service from start to finish.
We would like to thank Jacqueline & Laura from the A&L Internal Sales team in Brisbane for their friendly and prompt information and quotes regarding our sliding door fly screens. What was even more amazing was that Andy drove from Brisbane to Harrington (NSW) to install them. Andy had just driven over 600km's and installed the four screens to a very high standard. We would like to thank all three of you for a fantastic service.
Kerrie & Peter
Great onsite service
I'm in the building industry, and use A&L windows. Their customer support officer, Katey Moore is fantastic!!!! ever helpful and has a great product knowledge.
The onsite service division is similar, particularly Daniel Brecknell. Dan regularly goes over and above onsite and is very obliging for any extras that may pop up from time to time.
Not a good experience.
Shocking everything! It took 6 months and upwards of 10 hours of my own communication, misdirection, and liasing (all of which I had to initiate) with staff on all levels from the bottom to the top, to get a screen door reinstalled. Initially, the door looked terrible. Scratches, gaps, dints, slants, the works! (I wish I could add photos) Then they blamed the builder of the house for not making the door square. Today it was finally completed. The only plus were the two gentleman that installed it were professional and knew what they were doing. I would not recommend, and as an organisation, would suggest they take a look at their training of employees, and internal communication protocols. Disgrace!
I deal with Craig Crossley on a daily basis, his deminor is exceptional and no issue big or small is ever an problem. Craig always responds with an answer in a timely manner and is always on hand to assist wherever he can. It has been a pleasure since he has been on board.
Good solution to our problem
We needed screens that met regulatory standards as windows overlooked a pool. However, we didn't want to overspend or interrupt the views. We got a speedy, friendly service from the A&L team (Katelyn) and very happy with the product now it has been installed.
Questions & Answers
Hi, I too have 5 AL sliding window locks broken, why are they flipping off? We don’t use the locks. How do we replace these? Thanks
Lorna F.A&L Windows
Can you email me your address and details to email@example.com.
Thanks, Lorna Fabian - Customer Service Manager
Hi. I have 5 sliding windows that needs new locks. They are about 5 years old. Are they still under warranty?
Lorna F.A&L Windows
Please email all your details on firstname.lastname@example.org and i can organise replacements for you.
Can you advise how to restrict the window opening to 100ml for pool requirements
A&L M.A&L Windows
Can you please advise what type of window ie Sliding, Awning (Wind out from bottom), Louvre, Double Hung (2 sashes that slide vertically) you are requring to restrict as each type requires a different method.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.