I rang for quote for security doors, said they would get back to me.
I rang again after a week, was advised it takes 2 weeks or longer to get a quote sorry we forgot to tell you.
I rang another company had 4 doors measured and installed in 10 days.

i've found staff to be very friendly over the phone and in person, however we have had issues with our bifold door since installed over 12 months ago. We have had a number of people out who have fixed it each time but unfortunately issue reoccurs shortly after. I have made a number of phone calls to try to get it fixed but now I'm getting no response. I have been extremely patient.....Can somebody please come and fix the door??

This will be second callout, first to replace faulty beading on 4 windows and now to replace 2 windows as has has leaked causing condensation build up.

I have had your representative out three times to repair the trim, on the last occasion, he cracked the outside pane of the double glazing. It took two months for him to return, and only after I complained to my builder. That pane now condenses between the two panes and the sill is swollen from the moisture. I would like it repaired or replaced.

Purchased my new home and all the locks are stuffed, I would say they have been like this for a while and I have acquired the home at 9 years old.
So I went to purchase window locks for my A&L windows as about every window as the cheap mechanism is stuffed. So I called up for Stainless ones as the brass dont last and I probably need at least 15 of them at $55 a pop $825 + GST for locks? not installed and I have more windows. I cant believe the reliability of the mechanisms and they are hardly opened or closed. There are a few things with the w...

Got a&l double glazed windows on our new build to help block out street noise however it seems to be pointless as we can still hear just as much as ever. Very disappointing as we now have to pay even more for another solution

We have had our whole house fitted with new doors and windows from A&L - what a nightmare! (I'm now about to take my issues with them, to fair trading!) The doors and Windows are poor/average quality! They way they do things such as add-on screens for their louvre windows and sliding screen doors is very poor quality! They cannot get their act together, their communication between departments has lead to them having to come out to my house 4 times. Adding to this, they're fairly unprofessional and no care attitude when things (they've done) are...

I build a house about 2 years ago with GJ Gardener which installed A&L Fly / Barrier Screens and its not worth it... Multiple fly screens are pulling out of the sliding doors rubbers all coming loose so I called them last week as it has 7 year guarantee on manufacturing send them the photos and I was told its wear and tear they only guarantee moving parts, you have to go buy some fly screen tool from Bunnings to fix it ....really! This is your bad product!! This is your product guarantee....just not good enough.

Then there is the "security ...

Have just been in my newly built GJ Gardner house since Dec-16 and with the weather changing to windy conditions here at Goulburn I've wondered why the aircon keeps cutting in. The reason is because the stacker doors have wind billowing through the top of the doors. We have 4 moving stacker doors that translates to 4 off 40mm x 15mm "holes" at the tops that literally blow out candles every night. Appears not enough R&D into these doors where this would have been picked up and remedied with seals.

It has taken six months of persistent prompting and repeated reminders by email and phone - A&L have finally made good their promise to replace under warranty the most recent of three cracked and broken double glazed windows. I'd like to say that we are "satisfied", but given the stress involved the best I can say we are "relieved". Our rating is improved, but honestly I cannot rate this experience as satisfactory because it has been and stressful.

The staff just trying to say "I'm struggle with you voice"but actually I spoke very loudly like shout already. What's more, they said call me back for the service day, however, NO reply, NO contact! Receptionist even hang up the phone! How rude of this behaviour!