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A&L Windows
4.3 from 548 reviews · View Statistics

Reviews

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WillC

WillCAdelaide

Window locks and fly screen

published

The window locks on our sliding windows may aswell not be there as once again, the plastic bolt just breaks with a little bit of effort when opening a locked window by accident. I’d hate to think I’d force was actually used!! Would you put plastic locks on doors?? Fly screen has developed. Hole too so doesn’t screen much anymore :(

1 comment
A&L Windows
A&L M.A&L Windows
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Deborah M

Deborah MSouth East Queensland, QLD

  • 10 reviews
  • 11 likes
  • Verified customer

Nice product but watch the HIDDEN costs

published
1 comment
A&L Windows
A&L M.A&L Windows
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CCC

CCCGreater Melbourne (Inner), VIC

  • 2 reviews

Window Latch part required

published

Received friendly response from retail consultant and prompt reply/service. Alternatives given to help with queries. Good response to email and phone queries.

1 comment
A&L Windows
A&L M.A&L Windows
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Chris

ChrisBrisbane

Business work flow has flaws - installers are good people

published

Changing my review from 1 star to 3
The business is could be better at its workflows and customer engagement.
The installers are good people, helpful, they alone have revived the score.
The products are good aswell.

Original review below
"Coral Homes' chosen windows installer.
Unsure what else I can say that hasn't already been said ad nauseum.
I'm usually sceptical of really bad reviews, but we have experienced almost all of what everyone is saying."

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Bad Builder

published

Had ongoing problems with our windows half of them would not close properly and we're letting in air/water etc The builder kept trying to put it back on the window company A and L's guys came out and sorted the problems but after a couple of months the issues returned we even had glass crack. We ended up getting a 3rd party inspection report as we had other issues It turned out NONE of the windows were installed properly by the builders contractors and over time were bowing more and more causing various issues Apparently this is a common cause
Now we are pulling our hair out getting this fixed by the builder

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Questions & Answers

SVP

SVPasked

We have a house built by Porter Davis with A & L sliding windows & doors throughout the house. We are experiencing issues with sliding windows. All the plastic sliding windows locks are either not working or have been broken while we have tried to unlock and open the windows. Can you please help us with replacement locks? Is it possible to get better quality metal locks? Also would you please send us instructions to replace these locks? Thank you for all your help in advance.

1 answer
A&L Windows
Pradeep S.A&L Windows

Hello,

Would you be able to send across your details to aftersales@alwindows.com.au? Team would be glad to help you out and assist with replacement as well.

Thank you,
Team Leader After Sales

Debbie T.

Debbie T.asked

I have a complaint about the service of A&L door.
I ask to replace a rotting wood window frame that is 5 years old.
Lorraine Barnett told me to pay the money for this up front, in October 2020.
quote 204262300.
not until Feb 17th she found out A&L do not make them any more and will have to refund. This should of been know before asking me to place a order.
Now I can't seem to get a refund even though she told me they would refund. Still waiting, and it is now end of March 2021.

1 answer
A&L Windows
Pradeep S.A&L Windows

Hi Debbie,

We really apologise for the inconvenience and will follow this up right away. We will certainly take on board your feedback and ensure no other customers are affected. I will be in touch with you shortly to discuss further

Thank you,
Team Leader After Sales

Lorraine W

Lorraine Wasked

Hello, we have just purchased a 6 year old house with A&L locks on all windows. Unfortunately, none of the keys we were given lock/unlock the sliding or windout windows. Is there any way we can get replacement keys? Thankyou Lorraine

2 answers
Ken crow
Ken crow

I would contact A and L windows they shall be able to assist you either with keys that fit or new barrels and keys to assist with the windows and sliders

A&L Windows
Lorna F.A&L Windows

Hi Lorraine,

You can email me direct on lfabian@alwindows.com.au, please include your full property address and i will assist you with a solution.

Best regards, Lorna Fabian - Customer Service Manager

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