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A&L Windows
4.3 from 549 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (296)
  • Return Claim MadeYes (16) · No (306)
  • Customer Service
    5.0 (309)
  • Job Satisfaction
    5.0 (229)
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Excellent product and service!

published

We are very happy with our flyscreens from A&L. The people who came to install them were very professional and efficient. The flyscreens are terrific and well-suited to our home and needs.
Thank you!

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A&L Windows
PradaA&L Windows
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Delivery

published

Had my second window delivery from A&L windows Dave J & Chris M yesterday
I was Very happy with their attitude & service Very helpful .

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A&L Windows
Lorna F.A&L Windows
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Raj Gosai

Raj Gosai South East Queensland, QLD

Exceptional customer service

published

Jacqueline has been so awesome and I'm really amazed with her expertise. One of my windows was damaged and she organised a replacement and promptly responded to my emails.

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A&L Windows
Lorna F.A&L Windows
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RKJ and BKJ

RKJ and BKJ

  • 2 reviews

Lockable catch for sliding window

published

Needed a replacement for a catch which broke after 6 years (UV deterioration). The new design is a bit different - simple to put onto the window without use of tools (once the old one is removed).

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A&L Windows
Lorna F.A&L Windows
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Lorraine W

Lorraine WGippsland, VIC

Window keys

published

Recently brought a 6 year old house with no keys for any windows. Contacted A&L for advice. Emma sent keys via express post that fit perfectly, enabling us to get much needed fresh air. Thanks for all your help Emma.

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1 comment
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Terry

TerrySouth East Queensland, QLD

Window runners

published

We rang A&L for what we thought was the impossible request.But how wrong were we, Kayla was the best She came to our rescue.Not only did she know her product knowledge. She had the exact items we were after.They installed all our windows in our new home10 years ago, so we were over the moon to actually get replacement parts To put the icing on the cake, as we did not need many little clips, she did not charge us for them.
Being pensioners that made our day.
Thanks heaps Kayla

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Lorna F.A&L Windows
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Pondy

PondySouth East Queensland, QLD

A&L service

published

The team at A&L are magic. Nothing is too difficult. The service that has been provided during this journey with both the technical staff and the customer support staff, epically Demi., has been an absolute pleasure. Thank you.

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A&L Windows
Lorna F.A&L Windows
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Pedebs

Pedebs

  • 3 reviews

The best service

published

Harley and Jason A arrived at 9 am were prompt efficient and very polite and informative, giving us a few tips helpful tips.
Thank you A&L

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Sav

SavGreater Melbourne (Outer), VIC

Had a issue with sash locks. Pradeep and Chris ensured this was taken care of! Thanks

published

Had a issue with sash locks. Pradeep and Chris ensured this was taken care of! Hoping the new locks wont give up on me as easily as the last ones. Thanks

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Sonjya B.

Sonjya B.South East Queensland, QLD

  • 2 reviews
  • 1 like

25yr old window problem SOLVED!!!!

published

We had a window in our 25yr old house we had just purchased (prev rental) with a broken lock - we did not think we would be able to do anything about a match, but DEMI was a miracle worker - after some serious effort and tenacity she was able to source a matching lock and keys. All the staff were great, especially DEMI. Thank you for your excellent service and the expertise you showed!

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Lorna F.A&L Windows
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Ken crow

Ken crowSouth East Queensland, QLD

Replacement door barrels

published

Excellent communication between all parties involved quick response in solving the issue would recommend them to anyone who would like doors and windows and needs a helping hand with issues they come across

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A&L Windows
Lorna F.A&L Windows
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Michael A.

Michael A.Central Highlands and Goldfields, VIC

Fantastic Customer & Sales support from Lorraine Barnett

published

Lorraine went out of her way to help me with a difficult part that was hard to find......she has saved me a lot of headache and time to track down these rare door parts.
Thank you Lorraine

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Richard

RichardSouth East Queensland, QLD

  • 2 reviews

Excellent Showroom to look at Windows and Doors

published

What I found so helpful was the display showroom, very simple to look at and the Quality of the Doors and Windows are excellent. The staff are very helpful and quick to reply to anything that you need. I appreciated the Staff assistance with looking at Doors as I am building a New Home with 6m rear Doors, and the Bi Fold vs Boutique Sliding Doors are great to look at.

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Serena B

Serena BSouth East Queensland, QLD

Fantastic customer service.

published

From the customer service team and the trades men Corey and Eric who came to my home, I found A & L Windows service to be very professional and polite. I would have no hesitation recommending A & L Windows to my family & friends.

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Lorna F.A&L Windows
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Very Professional & Honest Company

published

We were assisted by Demi & her professionalism was second to none.
The products are high quality & reasonably priced.
Would definitely recommend them.

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A&L Windows
Lorna F.A&L Windows
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M.Love

M.LoveSouth East Queensland, QLD

Professional, Amazing Value, Knowledgeable, Very Helpful, Highly Recommend!

published

Darren Brown and the team at A&L Windows have been so outstanding to deal with - excellent pricing, prompt servicing and quality products. I had security screens installed at my home and they went above and beyond, installing additional pop rivets to my other doors for safety when they discovered I would be living alone. Absolute pleasure to deal with and I wouldn't hesitate to recommend to my friends and family! Thank you so much!

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Lorna F.A&L Windows
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Fantastic After Service

published
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Lorna F.A&L Windows
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frank

frankSouth East Queensland, QLD

installation of new fly screens

published

The representative from A & L Windows who called yesterday to fit the new screens was a Mr Daniel O'Donald.
He was a very pleasant person to chat to and carried out his work very efficiently in my opinion.
The installation seemed to take no time at all and he was very polite and even hoovered up the floor afterwards. A great credit to your organisation.
The screens are working perfectly (as you would expect) and now give us the option of fresh air right through the house which we never had previously.

Frank Tewkesbury
Arundel

Incentivised ReviewNo
1 comment
A&L Windows
Lorna F.A&L Windows
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John Hunter

John HunterMonash 2904, ACT

Building a home in Qld while living in Canberra

published

I've been liaising with Ms Fiona Howell, A&L Brisbane's Business Development Manager, in my efforts to find window solutions to a house being built for me in Buderim, Qld. Despite living in Canberra she has gone the extra mile to help, even to the point of arranging for her glass supplier to provide samples to a Canberra retailer so I can view them locally. I'm sure I could have found a solution eventually, but I'm equally sure that Fiona's help and advice has made the process so much easier.

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Lorna F.A&L Windows
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Gentner P.

Gentner P.South East Queensland, QLD

Great Service and professional advice

published

So impressed with the service and advice I’ve received from the team at A&L in Brisbane. Would highly recommend the company if your wanting new windows or louvres. Many thanks to Jacqueline and Andrew who guided me through the process.

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Lorna F.A&L Windows
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Page 1 of 22
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Questions & Answers

SVP

SVPasked

We have a house built by Porter Davis with A & L sliding windows & doors throughout the house. We are experiencing issues with sliding windows. All the plastic sliding windows locks are either not working or have been broken while we have tried to unlock and open the windows. Can you please help us with replacement locks? Is it possible to get better quality metal locks? Also would you please send us instructions to replace these locks? Thank you for all your help in advance.

1 answer
A&L Windows
PradaA&L Windows

Hello,

Would you be able to send across your details to aftersales@alwindows.com.au? Team would be glad to help you out and assist with replacement as well.

Thank you,
Team Leader After Sales

Debbie T.

Debbie T.asked

I have a complaint about the service of A&L door.
I ask to replace a rotting wood window frame that is 5 years old.
Lorraine Barnett told me to pay the money for this up front, in October 2020.
quote 204262300.
not until Feb 17th she found out A&L do not make them any more and will have to refund. This should of been know before asking me to place a order.
Now I can't seem to get a refund even though she told me they would refund. Still waiting, and it is now end of March 2021.

1 answer
A&L Windows
PradaA&L Windows

Hi Debbie,

We really apologise for the inconvenience and will follow this up right away. We will certainly take on board your feedback and ensure no other customers are affected. I will be in touch with you shortly to discuss further

Thank you,
Team Leader After Sales

Lorraine W

Lorraine Wasked

Hello, we have just purchased a 6 year old house with A&L locks on all windows. Unfortunately, none of the keys we were given lock/unlock the sliding or windout windows. Is there any way we can get replacement keys? Thankyou Lorraine

2 answers
Ken crow
Ken crow

I would contact A and L windows they shall be able to assist you either with keys that fit or new barrels and keys to assist with the windows and sliders

A&L Windows
Lorna F.A&L Windows

Hi Lorraine,

You can email me direct on lfabian@alwindows.com.au, please include your full property address and i will assist you with a solution.

Best regards, Lorna Fabian - Customer Service Manager

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