We love it!
Sorry to hear all the problems some of you are having. We bought a new Cruiseliner in 2006, and must have got a good one. We've done a lot of kms and have never had a problem, even the original battery shows no sign of giving up soon. It's garaged and given a top to toe clean only once a year and it's still like new.
Concept? Good. Result? Poor.
Aliner is the budget version of Cruiseliner. Good concept but poorly executed. My Trade skills are applied often to keep the van on the road.
A'van provide no advise or assistance, never responded to my queries. Fortunately I have close friends who are mechanics and one is a practicing automotive certification engineer so I have no difficulties in sorting out any issues of repair or compliance.
Fixing grounds and fixings are insufficient, things detach, electrical system prone to breakdowns, no jack or wheel brace supplied as standard. Uni...
Love my Avan Cruiseliner
We bought our Cruiseliner 2nd hand through a dealer and we had extras that I would probably not have bothered with if we had bought new. Saying that we have used the microwave and the air-conditioning.
We love it, mostly it is used for weekends away, and it serves us very well, very quick to put up and light to tow. I did a trip to Canarvon Gorge for 7 days which has a pretty rough corrogated road in and it shook the van around a bit so we had to repair the water system but honestly that was a really poor road. We were two woman traveling...
Avan Cruiseliner: disappointed
Update November 2014.
We have had the van on the road for about 5 months, and the concept and basic design has worked well for us over the past 20 months. We stick to sealed roads and drive conservatively.
The small roof vents both buckled over summer. They were replaced easily under warranty, but with the comment "These will probably buckle too. Just bring them back when they do."
The side wall hinges all cracked with metal fatigue. These were also replaced under warrantly after 18 months.
.. another recognised on-going issue with the vans.
Our side door continues to pop open almost every day. The dealer says he can't see anything wrong. Looks like a job for me. ...The roof has bowed in a little on one side, and so does not seal totally when folded up. ----------------------------------------------------------------------------------------------------------------------------------------- We purchased our Avan Cruiseliner February 2013, and have had it away for two weekends and an extended trip. We have been 4x4 and tent travellers for many years, and this our first caravan. The concept and basic operation of our Avan Cruiseliner has been what we wanted and so far are we have been happy with that. But we have been appalled at some of the low quality components and often poor workmanship in our A Van. Talking to other van owners in caravan parks, it seems accepted that if you buy a van, expect to carry out more than normal maintenance, and don't expect much from some dealers once they have your money. Before our first trip: 1. It rained on the first night after we took delivery, and the next morning I found large amounts of water inside the boot. It was missing a seal around the lid that we had seen on other Cruiseliners. 2. When I filled and flushed the water tank, I found a pool of water under the bed around the electrics. There was no sealing around the water intake fitting. 3. Water hoses are attached with a self-tapper screw through the hose and attachment, and copious silicone. 4. The removable table was impossible for us to remove. It was fitted out of alignment, and the centre pole jammed hard into the fittings. 5. The window at the kitchen sink had the front side exterior weather seal missing. 6. The sliding window "locks" don't lock. Just a gentle sliding effort and they pop. 7. Laminate on the cupboard door just inside the main door fell off. 8. The same cupboard door just inside the main door would not open properly. One of the floor bolts into the chassis was stripped and not completely driven home. They covered this up with a piece of beading, preventing the door opening completely. 9. The water pump plumbing leaks. 10. The hot water service pressure release outlet was kinked, and so leaked into the van. 11. We spent time smoothing off rough and sharp ends where the annex and wall guides had been cut to length. We could not easily slide the roof/walls without catching. 12. I have also needed to smooth splintered plywood where a router was used to cut holes etc. 13. Copious wood shavings and wire off-cuts needed to be cleaned up from under the bed and seats. 14. We have a small solar panel fitted. The Avan Owner's Manual says to refer to the "manufacturer's handbook where fitted". We were not given one in the information package. 15. Lighting: why on earth do A Van still use incandescent bulbs when good LEDs are readily available, cheaply. 16. The Geelong Avan dealer did not responded to emails we sent with questions or concerns, and has not returned phone calls. 17. Emails to Avan in Melbourne were not acknowledged, although I did eventually get a phone call from customer service. Since then: 18. One of the bed air strut attachments broke off: short self tapping screws into thin chipboard, a common theme with this van. 19. The side door often pops open while travelling (sealed bitumen roads well under speed limit). 20. The rear bumper end-opening catch fell off while driving in for a service It is not acceptable to say these items are probably warranty issues. Why should we run around back and forth to have warranty items such as these seen too. Their Quality Control needs to be more rigorous, and workers apparently need more skills. Adventure Pack . If you choose to include the Adventure Pack with your Avan Cruiseliner, be aware that the overall body build is not stronger or improved, and that the warranty makes it clear they really don't want you on rough or corrugated roads. I'm guessing that might even include many sealed Queensland roads. The concept. Poor workmanship and customer service.
Time of writing October 2014 - A'van Cruiseliner 2010 model
We puchased a used 2010 A'van Cruiseline in excellent condition with full annex. Spent 10 weeks Qld, NT, WA, Vic and back to NSW 10,000 Klm's mostly on bitumen and some corrugated roads. A treat to tow and so quick and easy up and down. No condensation problems but we always as at home sleep with at the least one or both roof vents open. We installed outside cold water shower and 12 volt plug outside door. It already had a mirror and two Led lights. We sleep really well. We mostly just do five day trips and live the ease of it all. Even...these small trips we have taken on a few rough roads. Lost our rear stabilizer pads on cattle grid at Neurum creek. Roof vents we have had to add elastic cords to keep down while traveling, the previous owner advised about this issue.. Apart from those items so far so good. Ours has reverse cycle air con and microwave. The air con was great in Darwin and heating great for Coober Pedy, for the most though we camp on free or unpowered sites and find the solar is great and we always seem to manage with water, caring extra bottle if thought needed. We did buy water filter as advised by friends. We r really happy with our van and seem to be gathering friends who have also bought used and new A'Vans. Heading off soon for gentle five day camp and next year to Longreach for our first A'van club meet.. I see a query re storage, whilst it is a little difficult accessing clothing one can come up with ideas with stick on hooks etc to hook on box for undies in compartments etc. I find I keep our jackets out for nighttime either in car or on seat in van and I have a shoe bag under bed or in car as that suits our use. For cooking I have access to my pots and pans both from inside and out and we can stop and make tea on little Korean stove without opening van which if preferred is only a two minute event. We have everything we need stored in van. I roll up spare blanket behind pillows on bed. Keep veggies or extras in cooler bags under bed (ours is the one that makes into sofa so there is easy access) as the trip goes on these items deplete. We always have more than we ever need. The freezer can take a good six or so meals plus ice if packed well. Enjoy your A'Vans.
We bought a 2006 Aliner from Pakenham Victoria. They were very helpful. A couple of things have gone wrong, only small issued, they have dealt with them promptly and have always followed up any queries we have had. I would recommend them and the Aliner. A great little van, best for two. Take a small tent for your kids!
2 years 10 months, 12 trips and 134 nights with a Cruiseliner - Ongoing review
We seem to have this unit sorted now.
Repairs since May 2012
Element in gas/electric hot water system replaced as it had shorted out due to corrosion. Not expected in a unit that was then just 2 and half years old. Given the track record of Avan, I wondered about the age of the unit when it was installed.
Second set of Jensen roof vents (the small ones) replaced as they too melted under a caravan cover - not a tarpaulin. So the Avan is now just stored under shade cloth and the caravan cover has been stored away.
Finally had to replace the supplied water pump as it would not cycle off despite there being no leaks in the system. Replacement pumps works perfectly.
Avan Cruiseliner Very Disappopinted.
We bought our Avan in January 2013. Since then we have had a myriad of problems with it. Trim around inside front and back has fallen off. Door stop has fallen off. Had to replace the small vent windows 3 times so far. Avan Melbourne has been totally unhelpful, calls not returned, when they answered the phone I was told to send an e mail. No reply after 8 months. Would not recommend the purchase of this Van to anyone.
Poor workmanship and after sales service, wont be buying another one.
avan cruiseliner adventure pack
we purchased a new cruiseliner adventure pack in oct 2011 it wasn't delivered until easter 2013. The van is great in concept. The execution of the build is very poor and not to the standard we expected. But once you've got it, there is not much you can do, as the manufacturer pushes everything back to the retailer. In the end we could rely on the retailer to fix or replace warranty items to a standard that we were happy with so we spent countless hours tracing problems and bying replacement items and fixing things ourselves.
We have a lemon
We purchased our Avan Cruiseliner in August 2012 and have only been away on a few short trips. Firstly, before we even took actual delivery, no elect. brakes. Electrical earthing problem. The two small windows cracked, roof has now bowed and replacement windows warped. Were intending to do a trip to SA Mid March and another trip Darwin to Broome in July/Aug. Not sure what we are going to do now.
Poor quality workmanship, too many things going wrong with a the new van
Very happy with our Avan Cruiseliner
We bought a 2004 model Cruiseliner used from Sydney RV. The dealer service was most unsatisfactory and I'd never deal with Sydney RV again, but that shouldn't reflect on the product. Overall, we've been very happy with our van. We used it on the return journey from Sydney, then took it on a 9 week trip to far north Qld. We haven't experienced very cold weather in it, but thus far have had no condensation problems and certainly no leaks. Everything in it seems to work fine.
We plan some minor modifications to make the layout suit our needs be...
A bit wet inside..
We recently purchased a new Cruiseliner and were suprised at the amount of condensation inside the van after a heavy dew. All of the internal aluminium trims were dripping water at a constant rate. Is this a common problem??. Otherwise all is pretty good.
Condensation problems in heavy dew
A'Van Cruseliner a no go!
We bought a new A'Van (2009) two and a half years ago, and have had nothing but problems.
1) Side lights not sealed with silicon and water leakage into area under the forward table.
2) Back external seal under window not sealed, led to water leakage in back locker
3) Sink Tap failed, leading to water leakage into cupboards.
4) Piano hinge for wall fold near front of van cracked.
5) Beading coming off the edge of cupboards.
6) Floor appeared not to be sealed. ...
main window blow out on highway
We were just last weekend traveling on the Bruce highway when our back window just blew off the back of the van. The windows are apparently just glued to the panels, and the glue came unstuck!! Window was retrieved, and now it's an insurance job to fix. This seems poor fixation and quality control on the part of the manufacturers
We traded in our Jayco 16ft poptop( perfect van but we wanted a smaller van due to health reasons) for a new cruiseliner from Kratzann at Burpengary. Their predelivery was non existant, when we arrived home some 300 klms distance & opened the van to show it off the drawers were on the floor, the hatch hinges had fallen apart, edging to the cupboards were falling, off when I emailed photos & complained & asked them to fix up the defects I got the runaround. Was told to bring it back to their depot(we have a agent In our town). I sent fax to Alin...e in Melbourne about the quality of finish & was told it was the dealers fault. After numerous emails, I told the I would do my own fix ups & charge them the costs. As a retired builder/carpenter I was shocked with the substandard quality of the Avan. Concept is great, & after fixing up the defects I now have a great van. I now wonder whats going to happen if I ever have to do a major warranty claim as I took out an extended service which supposedly covers Australia wide Concept & ease of manouvering & the ability to use a smaller tow vehicle & is rugged enough to take to the bush/beach Yes it was expensive but not the issue, poor quality finish, substandard parts sloppy tradework, non existant predelivery, & manufacturer playing the blame game when I notified them of the defects
purchased 2D model in march 2009, traded it in on another make in october 2009. we had problems with just about everything in the unit; faulty brakes, water ingress if it rained, insect ingress at night, electrical problems (poor electrical conections everywhere).even the rims were faulty! Would never, ever in our wildest dreams, buy another avan
easy to tow. easy to assemble
shocking build quality. after sales service virtually non existent when interstate.
All up ,I feel we have made the correct choice a camper.We optioned our van with everything except air conditioning and it has turned out very comfortable indeed. The adventure pack handles dirt roads better than our tow vechile.
Light weight,ease of towing,insulation,
sliding light switches,After sales service a bit ordinary
We bought new in 09 and have been to Lawn Hill national park and Adeles Grove. The road from Adeles to Gregory downs was probably one of the most corrugated and rough piece of road in Australia but the Cruiseliner proved tough and robust.
We have a few modifications planned and will extend the drawbar this year before going to the cape in June [if it stops raining].
Quick to set up, easy to tow. Seems to have enough storage for 2 plus we have the back of the Pajero.
Need a longer drawbar/A frame so that we can fit stone guard. Pre delivery and after sales service non existant.
We have just come back from a 6000 KM trip and our 2006 cruiseliner did a great job had no problems wht so ever,it tows that well that a lot of the time i forgot it was on the back of our pajero.
While most campers were struggling with their canvas rigs we were set up in a couple of minutes and enjoying a cold beer.
It is strong well designed and built, we are very happy campers thanks A'van!
One word FANTASTIC
Well thought out, well built design that gives most of the comfort of a pop top in a compact, lightweight unit and is warmer/cooler/quieter than a pop top. Lighting, ventilation and storage are maximised and this is a camper van that is larger inside than outside! This van is perfect for short stays and comfortable for longer stays if you use the optional annex.
Very comfortable for a couple to live in, economical and stress free to tow at highway speeds.
Erects in less than 30 seconds so you can stop for lunch and eat in comfort.
Questions & Answers
What is the best way to remove the old foam seals on an A'VAN Cruiseliner before installing the new foam
Hi I have an AVAN Cruiseliner Adventure Pack Plus. My question is the weight and towing. I am in the process of buying a (new to me) car. Nissan Xtrail and despite having a heavy duty towbar the sticker inside the door says Automatic 1300kg towing. The numbers from AVAN vary. Should this be OK?
You need to read all the facts about weight before buying the new vehicle. Especially important are what weight your car can tow and what weight it can accept on the towball. You also need to know what your car weighs, then add the tow ball weight, the weight of your fuel (allow 1kg per litre), the weight of your stuff in the vehicle and the weight of your passengers and driver. All of the must not exceed the GVM, gross vehicle mass, allowed for your car. You could get the new car home and find you can't get inside it without exceeding GVM with the van attached. Ask the salesperson or do an online search. It was in my car manual.
I pull with an old Hilux, which can only tow 1800kg and 150kg on the ball. The Cruiseliner is fine and car fully loaded is well within GVM.
Hi Didi, Jennie is right on the money, it's mandatory to remain within the specifications (car & van). Personally if I was interested in a car I'd contact the RACV technical dept, my local mechanic if I use one, and use online forums to tease out my knowledge base. Incidentally a quick Google shows, there are some older X-Trail models (up to 2014) that only have a 1300kg towing capacity.
Just bought an Avan Adventure Plus Love it. Just one problem ..... the water pump??? It has an on/off switch. When switch turned on and the tap is opened the the pump is clearly audible. Turn the tap off and the pump then appears to stop however somehow the pump continues on its merry way whirring very very quietly in the background almost silently draining the battery. We only detected this when laying on the bed it could be heard purring through the pillow. Yes we did accidentally leave the switch on. But Why doesn't the pump STOP
Hi Bea, I'm no expert just handy :) My understanding is the pump maintains pressure in the line if it's left on. So it's normal to come of and on but if it's spending a lot of time on then I'd check to see if all the joints are holding their pressure. It might simply be tightening or resealing a joint. Just a note, don't over tighten and there should be a sleeve inside each end of the pipe line that supports the pipe at the joint. I can't comment on a water reservoir's impact as I've never had one. Incidentally we turn the pump of overnight and if we're away for the day as a power conservation measure and if there was a plumbing failure (all be it unlikely). Cheers
|Sleeping Capacity||2 people||3 people||2 people||3 people||2 people||2 people||2 people|
|Tare Weight||895 kg||895 kg||895 kg||895 kg||895 kg||895 kg||895 kg|
|Travel Length||5.18 m||5.18 m||5.18 m||5.18 m||5.18 m||5.18 m||5.18 m|
|Dimensions||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm||2440 x 2075 x 3615 mm|
|Main Bed Size||Double||Single||Double||Double||Double||Double||Single|
|Exterior Features||240V Power Point||240V Power Point||240V Power Point||240V Power Point||240V Power Point||240V Power Point||240V Power Point|
|Interior Features||Air Conditioning||Air Conditioning||Air Conditioning||Air Conditioning||Air Conditioning||Air Conditioning||Air Conditioning|
|Kitchen Inclusions||Cooktop and Fridge||Cooktop and Fridge||Cooktop and Fridge||Cooktop and Fridge||Cooktop and Fridge||Cooktop and Fridge||Cooktop and Fridge|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Sep 2007||Sep 2007||Sep 2007||Sep 2007||Sep 2007||Sep 2007||Sep 2007|
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