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A'van Hardtop 560 Frances

A'van Hardtop 560 Frances Questions & Answers

3.4 from 18 reviews

18 questions from our users

Jeanette Small

Jeanette Smallasked

Hardtop 560 Frances

Need to replace bi fold screen door. Where are instructions or where to buy replacement.

No answers
Pat H.

Pat H.asked

Hardtop 560 Frances

Belt on Fan in ensuite is broken. What is the best way to remove fan assembly to replace belt?

No answers
Hagen

Hagenasked

Hardtop 560 Frances

Hi everyone. Just noticed blisters in the paint along the rear outside corner toilet side of our 2014 Frances. Anyone have anything similar? Will try get it to Avan for a look but can't seem to find anything online. Looks like water must be getting into back corner causing electrolysis?
Cheers Derek

1 answer
K.cosgrove
K.cosgrove

Sorry cant help

Chris E

Chris Easked

Hardtop 560 Frances

2015 van
Hot water outlet dripping

1 answer
Alan
Alan

Where?
Is it the pressure valve?

Lois and Colin

Lois and Colinasked

Hardtop 560 Frances

We want to change the shower outlet drain. It wont let water out fast enough. Has anyone changed the drain hoses?

6 answers
K.cosgrove
K.cosgrove

Sorry cant help with that

Alan
Alan

Ours doesn't drain well because it seems to be in a higher spot than the shower tray. We have to use a squeegie to get the last bit of water out.
Think the pipes are ok though

Chris E
Chris E

Hi we had drainage problems and when we drained the sink water came up into the shower.
I made a separate drain for the shower and problem fixed.

Eelsome

Eelsomeasked

Hardtop 560 Frances

Hi what rims are used on the Francis

No answers
Ken B

Ken Basked

Hardtop 560 Frances

We have just bought a 2013 Avan Frances and were wondering what tyre pressure people have found is best

1 answer
aussiekeith
aussiekeith

38psi on tar, about 14psi on sand, about 28psi on corrugated roads. Note that a lot depends on quality of tyre and the construction of its sidewall

Marian

Marianasked

Hardtop 560 Frances

Just picked our frances caravan wet away for a few days all good at this point of time we had one issues our entry door from the inside was hard to open has anyone had this problem? Regards Marian

1 answer
Lew b
Lew b

Yes our door hard to open from inside. Our van is a555 aspire .screws holding door frame are into insulation foam .

Chris

Chrisasked

Hardtop 560 Frances

i have a 2013 avan frances am having trouble putting the hot water on gas any suggestions will be helpful.

No answers
Heather N

Heather Nasked

Hardtop 560 Frances

Our blind on the door has lost its spring, can this be fixed or is it a caravan repair job?

No answers
Nic

Nicasked

Hardtop 560 Frances

has anyone built a spare bed for occasional grandchildren in their A Van Frances?

2 answers
kate
kate

hi, unfortunately we have an A Van Jensen, however the Caravan show is on in Wauchope this weekend with reps there. They may be able to answer your question.
Wauchope is near Port Macquarie.

Bruke
Bruke

Hi Nic, Bruce here from Forster NSW. We are looking at undertaking the same project, and would be happy to share ideas. We initially considered buying one of those telescopic legs for $500. But on our last trip we bumped into chap who had remved his table completely. We then then moved our table leg 3 inches toward the kitchen and cut 4 inches from the leg. We then fitted one of those extenders. It is so good now to be able to slide along the table when someone visits, instead of the leg getting in the way.
We now need to obtain a short piece of tubng to lower the table to match the seat height.
Hope this is helpful, and of course, if you have the café dining area, it won't be any use, but to others, it mght be. Regards, Bruce.

Robert H

Robert Hasked

Hardtop 560 Frances

Hi everyone . We have a 2016 560 a van ht with a Thule 4900 awning fitted, seems most have. Can anyone tell me if they think it is a bit lightweight or if they have discovered a better way to secure them in a puff? Thanks All Rob.

3 answers
LGB
LGB

We had the same on our Avan Owen Limited and while travelling our awning was caught by a gust of wind and snapped one of the struts. We did not like our awning and always felt it was too light and always had problems putting it up and down. We now have a Dometic and are very happy with its structure. There is a great difference in the strength of the struts and canvas. Cheers, Lorraine

Susan
Susan

We replaced ours completely, so we were able to have an annexe made. Our new one is a roll out, brand name Aussie Traveler.

actionplayer
actionplayer

Hi Rob, If you have got the instruction manual for your thule awning you will notice that they don't call it an awning it is called a sun shade. All thule and prostor awnings are all called sun shades, I have removed so many of these awnings and replaced them with A&E awnings over the years that I have accumulated so many thule and prostor parts, I have been working on avans for 25 years this year. The reason why avan don't use the A&E awning is it is made by DOMETIC and avan don't use DOMETIC products. DOMETIC bought prostor out in late 2014 and that is why they now use thule awnings.

Dougie

Dougieasked

Hardtop 560 Frances

I wish to replace the entrance door on my Frances with a Camec or a Dometic, is this possible?

3 answers
LGB
LGB

Sorry don't know. Suggest you ring Avan, Camec or Dometic. I agree with your idea to change Avan doors are terrible. Cheers Lorraine

Susan
Susan

I too am unaware of doing changes. We like the stable door, but not keen on the fly screen one.

Rod Marshall
Rod Marshall

WWW
Look into it could be costly depending on choice of door

Davey2

Davey2asked

Hardtop 560 Frances

where is the sullage outlet located? had a quick look cant find

Too old to crawl around the roadway

Thanks Dave

2 answers
Andrew
Andrew

The sullage outlets are located on the rear offside under body.

Davey2
Davey2

Andrew

Thanks for you asistance

Regards

Dave

Fustrated

Fustratedasked

Hardtop 560 Frances

How do you pump water out of tanks in a Frances avan?

1 answer
actionplayer
actionplayer

You don't, there is only a drain tap on the back tank. if you wind the jockey wheel up so the water from the front tank drains into the back tank, that's the only way you can empty them.

GAMA

GAMAasked

Hardtop 560 Frances

Has anyone had a problem with the Avan Frances water heater? Ours is tripping the electrics so we had to turn it off. Can't get it looked at until we are back home from Eyre Peninsula.

4 answers
actionplayer
actionplayer

The electric element in the hws has burnt out. leave it turned off and run it on gas for now. This is a common thing on the truma hws if it is a truma hws. Dometic handle truma products. Wouldn't ask your avan dealer they are only paid to work not to think. I have repaired more avans than anyone in Australia.

levyk7
levyk7

Hi, your hot water system in your Frances will be a swift HWS something that actionplayer should know as he has repaired so many of them. you can contact swift on Phone
(03) 9359 3068 for trouble shooting and advice.

GAMA
GAMA

Its actually a Truma, and Dometic are their agents. I am trying to get it fixed now using the Truma agent in Canberra but it has been a week so far, after he told me he could get the part in 2 days. Hmmm.

rod c

rod casked

Hardtop 560 Frances

Hi!
First time going to do some free camping. Filled tanks and then tried waterpump. Water leaked at back of van coming from around outlet hose of shower. Pump continues to run but cannot access any hoses to see why water is coming out of hose as no one in shower so why does it come out alongside shower grey water hose. HELP!

2 answers
TG
TG

I would say the water hose is loose or damaged where it connects to the shower behind the grey panel and would be leaking back where the pipe comes through the floor

rod c
rod c

hi
thanks for reply Have taken van back to avan and they are going to fix under warranty.
rc

Grace D

Grace Dasked

Hardtop 560 Frances

Hi Morisset, have you had any luck with all your problems with the caravan?
. We finally got our caravan back, and guess what it will have to go back again. They say that they have fixed the door, but if needs to go back again, because every time the weather reaches 20+ deg we have trouble with opening and closing. To think that we were thinking between Jacko starcraft or Avan Frances. it is plane to see that we made the wrong choice.

1 answer

Hello Grace, no, not much luck, we still have problems each time we use the caravan. Away now, water not going into caravan, having to use the tanks and pump for all water!! Doors still opening while travelling, windows not working properly, etc etc. Service guy at Morisset really good but he can only do so much with the poor quality materials used in the making of the van. We also realise we have made the wrong choice and would never buy an Avan again. Our friends bought a Concept same time as us, their van has better quality materials used in it and seems a lot stronger than ours, for similar price (and their van is bigger). We stand by our original review - poor quality materials and workmanship in the van.

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