20 questions from our users
2013 Frances. First trip in it the water pump decided not to work. There is no 12-13 volts at the pump with 12volt switch on and tap open. Any tips on problem solving and where do I locate the components? Thanks.
Check the wires connection to the battery. If they are connected properly, maybe you batter is buggered. Use a multimeter to test battery voltage. This is not in lieu of a load test. If all else fails, take it to an auto electrician and get him to do a load test on the battery
Battery is brand spanker 120AH and all other electrical fittings work okay, but I will try to trace the wiring again. My multimeter detects voltage elsewhere just not on the wires to the pump when the tap is open. Being at least the third owner and finding some questionable wiring solutions adds to the challenge. I was wondering if there is a sensor in the water plumbing that switches 12V to the pump on when you open a tap? Trouble is I don't know what it would be called, what it looks like and where it could be located.
Where is the hot water switch
Need to replace bi fold screen door. Where are instructions or where to buy replacement.
Belt on Fan in ensuite is broken. What is the best way to remove fan assembly to replace belt?
Hi everyone. Just noticed blisters in the paint along the rear outside corner toilet side of our 2014 Frances. Anyone have anything similar? Will try get it to Avan for a look but can't seem to find anything online. Looks like water must be getting into back corner causing electrolysis?
Hot water outlet dripping
We want to change the shower outlet drain. It wont let water out fast enough. Has anyone changed the drain hoses?
Ours doesn't drain well because it seems to be in a higher spot than the shower tray. We have to use a squeegie to get the last bit of water out.
Think the pipes are ok though
Hi what rims are used on the Francis
We have just bought a 2013 Avan Frances and were wondering what tyre pressure people have found is best
Just picked our frances caravan wet away for a few days all good at this point of time we had one issues our entry door from the inside was hard to open has anyone had this problem? Regards Marian
i have a 2013 avan frances am having trouble putting the hot water on gas any suggestions will be helpful.
Our blind on the door has lost its spring, can this be fixed or is it a caravan repair job?
has anyone built a spare bed for occasional grandchildren in their A Van Frances?
hi, unfortunately we have an A Van Jensen, however the Caravan show is on in Wauchope this weekend with reps there. They may be able to answer your question.
Wauchope is near Port Macquarie.
Hi Nic, Bruce here from Forster NSW. We are looking at undertaking the same project, and would be happy to share ideas. We initially considered buying one of those telescopic legs for $500. But on our last trip we bumped into chap who had remved his table completely. We then then moved our table leg 3 inches toward the kitchen and cut 4 inches from the leg. We then fitted one of those extenders. It is so good now to be able to slide along the table when someone visits, instead of the leg getting in the way.
We now need to obtain a short piece of tubng to lower the table to match the seat height.
Hope this is helpful, and of course, if you have the café dining area, it won't be any use, but to others, it mght be. Regards, Bruce.
Hi everyone . We have a 2016 560 a van ht with a Thule 4900 awning fitted, seems most have. Can anyone tell me if they think it is a bit lightweight or if they have discovered a better way to secure them in a puff? Thanks All Rob.
We had the same on our Avan Owen Limited and while travelling our awning was caught by a gust of wind and snapped one of the struts. We did not like our awning and always felt it was too light and always had problems putting it up and down. We now have a Dometic and are very happy with its structure. There is a great difference in the strength of the struts and canvas. Cheers, Lorraine
We replaced ours completely, so we were able to have an annexe made. Our new one is a roll out, brand name Aussie Traveler.
Hi Rob, If you have got the instruction manual for your thule awning you will notice that they don't call it an awning it is called a sun shade. All thule and prostor awnings are all called sun shades, I have removed so many of these awnings and replaced them with A&E awnings over the years that I have accumulated so many thule and prostor parts, I have been working on avans for 25 years this year. The reason why avan don't use the A&E awning is it is made by DOMETIC and avan don't use DOMETIC products. DOMETIC bought prostor out in late 2014 and that is why they now use thule awnings.
I wish to replace the entrance door on my Frances with a Camec or a Dometic, is this possible?
where is the sullage outlet located? had a quick look cant find
Too old to crawl around the roadway
How do you pump water out of tanks in a Frances avan?
Has anyone had a problem with the Avan Frances water heater? Ours is tripping the electrics so we had to turn it off. Can't get it looked at until we are back home from Eyre Peninsula.
The electric element in the hws has burnt out. leave it turned off and run it on gas for now. This is a common thing on the truma hws if it is a truma hws. Dometic handle truma products. Wouldn't ask your avan dealer they are only paid to work not to think. I have repaired more avans than anyone in Australia.
Hi, your hot water system in your Frances will be a swift HWS something that actionplayer should know as he has repaired so many of them. you can contact swift on Phone
(03) 9359 3068 for trouble shooting and advice.
First time going to do some free camping. Filled tanks and then tried waterpump. Water leaked at back of van coming from around outlet hose of shower. Pump continues to run but cannot access any hoses to see why water is coming out of hose as no one in shower so why does it come out alongside shower grey water hose. HELP!
Hi Morisset, have you had any luck with all your problems with the caravan?
. We finally got our caravan back, and guess what it will have to go back again. They say that they have fixed the door, but if needs to go back again, because every time the weather reaches 20+ deg we have trouble with opening and closing. To think that we were thinking between Jacko starcraft or Avan Frances. it is plane to see that we made the wrong choice.
Hello Grace, no, not much luck, we still have problems each time we use the caravan. Away now, water not going into caravan, having to use the tanks and pump for all water!! Doors still opening while travelling, windows not working properly, etc etc. Service guy at Morisset really good but he can only do so much with the poor quality materials used in the making of the van. We also realise we have made the wrong choice and would never buy an Avan again. Our friends bought a Concept same time as us, their van has better quality materials used in it and seems a lot stronger than ours, for similar price (and their van is bigger). We stand by our original review - poor quality materials and workmanship in the van.
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