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A'van Hardtop Series

A'van Hardtop Series (page 2 of 3)

500 Series, 600 Series
3.3 from 49 reviews

Reviews

(9)
(17)
(10)
(6)
(7)
  • Value for Money
    4.5 (2)
  • Cleaning & Maintenance
    4.5 (2)
  • Mileage 38,500 km (2)
  • Comfort
    5.0 (2)
  • Exterior Build Quality
    5.0 (2)
  • Interior Build Quality
    3.0 (1)
  • Off-roading Performance
    4.5 (2)
Deborah

DeborahWollongong

Avan Frances HT560 - nice van but After sale service not so nice

published

After delay in getting the van (9 months from deposit taken) Van was not the colour we ordered and missing items, picnic table, LED lighting, outside shower that we were clearly told were included and thank goodness I took photos of when ordering the van. Had to push to have installed which they did. Took a trip up north, towed well and comfortable van. Things required to get fixed: leaking vanity, ensuite door fell off hinge (hat not used it) and asked for service. Went back week later service not done, items fixed but van left with dirty floor, black mark on wall, glue and wood shaving in vanity. Due to poor customer service, will not go back or recommend AVAN.

Floor PlanFrances HT560
Bob

Bob

  • 3 reviews
  • 10 likes

AVAN LIAM: Decided the stress was too much after only 3 months since purchase.

published
Floor PlanLiam 563
big K

big Kcanberra

  • 2 reviews

poor quality

published

Quality control non existant. Numerous problems. Although manufacturer still agreed to warranty work when van 3 years old 3 years of continuing problems forced me to sell van at big loss. As I spoke to fellow travellers it seems any Avan owner experienced simmilar problems. Last owner i spoke to had van only six months old and had it for sale due to problems with van and dealer. The van towed well, looked good but if only Avan built vans to the quality the manufacturer beliefs they are.

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Hilly

HillySouth East Queensland, QLD

  • 5 reviews
  • 13 likes

Best of the"complete" single axle vans available.

published

Twelve Months On

published
Gr Holl

Gr HollMELBOURNE

  • 12 reviews
  • 22 likes

A for design , appearance, B for customer service and D for quality control. Australian company sho

published

Bad Mistake

published

De-laminating inside next to fridge. Had to replace all drawer runners. Emptying sink fills shower recess. Vanity came adrift. Edging came off locker doors and cupboard doors. Pressure reducing valve froze. Cupboard door push locks were ALL replaced. NO local dealer in WA, so have to rely on Melbourne. That's a whole other story.

The OWEN HT 4yrs On

published

Few initial problems. Wiring on fridge faulty. Water connection to rear of Toilet faulty. When town water connected fitting come adrift. Van floor covered in water. When sink is drained of water the toilet floor is covered with sink water. I have fixed these problems with a few minor adjustments. Workmanship is not up to scratch.

great van but!!!!

published

bought a new Owen late December. In the shake down electric hot water doesn't work, struts on bed fell off and draw slides all came away. The van tows well and is well laid out just a shame the lack of attention to detail and poor workmanship lets it down badly. For the sake of a few more screws and some liquid nails and a quality control department these vans would be exceptional value. Off to Bunnings to buy a range of screws, battery drill and several tubes of liquid nails.

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It got the lot

published

We bought the van because it ticked all the boxes it got the lot . It works well for the family of four,good to tow,we'll lade out . had been looking for a van for a while could not find one that was right found the avan charlotte have been on many trip in it never had a problem.

Bad experiences

published

Bad workmanship, poor quality & poor customer care. What can you say... an Australian company that we thought we would patronise, never again. Workmanship of this quality makes you understand why there is no manufacturing left in Australia. Our NEW avan Frances is a total disaster & a huge disappointment.

Good van. !&#@! service

published

Ordered Oct 2013. Deposit paid. Contract delivery time, April May 2014. Rang and enquired about delivery. Told June. Rang again, told July. Rang again, told August. Eventually they rang (First time) an we picked it up late August. Only excuse was supply problems. Overall van is very good. I have fixed all the warranty jobs myself as I never want to see them or listen to their lies again. Air conditioner sounds like a jumbo landing on the roof.

Very happy Chappy

published

Had our Liam HT 5years great van easy to tow with Mazda BT50 only small things gone wrong as with all vans just about competed 20thousand kms this trip no problems at all

TG

TGBonnells Bay

Avan Francis - fantastic van but dreadful workmanship lets it down

published

Before I make a comment I must say I love our avan Francis - great design. Just purchased a 2012 Avan Francis from private seller in western nsw. The poor workmanship really lets this lovely van down. The veneer on most of the cupboard doors is peeling off, there is a major crack about 30cm long on the internal lining and in one of the cupboards and the fan in bathroom makes dreadful noise as it is catching on something and plastic edging around seating is coming away. This is appalling for a van that is two years old. Unfortunately the van is just out of warranty. Now we know why there was a tube of quick grip in kitchen cupboard. Be careful when buying an Avan!!

ozziekeith

ozziekeithSydney

  • 2 reviews
  • 3 likes

No Real Problems with Francis HT

published
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BF

BF

  • 4 reviews

Avan Frances HT

published

Recently hired one of these vans and went touring Outback NSW.This van has a very nice layout with the ensuite at the back of the van.We found the basin in the ensuite is too small for anything other than washing your hands and the mattress not that comfortable.This van has free camping possibilities but a generator would be recommended.Definately not a van you can take on inferior roads as the interior window trims are inadequately fastened to the body of the van and are prone to come loose when subjected to vibration.We also found the Perspex windows to be of suspect quality as one broke for no apparent reason near the window latch.The water pump was also fairly noisy when in use.

Door finally fixed.

published
3 comments
Grace D
Grace D
Grace D
Grace D
Grace D
Grace D
James McRae

James McRae

  • 2 reviews
  • 7 likes

Long (unacceptable) wait, but happy with our second home

published
Bob

BobRothwell

  • 2 reviews
  • 3 likes

Brilliant van with some initial problems

published

Bought Dec 2012 after waiting 5 months delivery. Design and finish 5 star- workmanship 3 star - dealer support 5 star. After 2 years and about 10k travelling on back roads and Birdsville track it is pretty impressive.

Avan owen ht

published

great designed van, great for towing and camping....however build quality needs attention as the final product is disappointing.
The only problem is the proctor awning fitted to our van tends to break with any wind ...not a recommended awning.

Page 2 of 3
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Questions & Answers

Jack

Jackasked

Hardtop 563 Liam

Hi I have a leak behind the toilet leaking next to the cassete.Seems to be coming from the mesh flexible hose going to the flickmixer how do I gain access to repair.

No answers
Eelsome

Eelsomeasked

Hi I would like to raise the height of my Francis can this be done

No answers
Mike

Mikeasked

Hardtop 563 Liam

The fridge vents on my 563 are not in the correct place. According to the fridge manufacturers handbook that you supplied. Because this does cause a problem can you cut extra vents in correct places.
The van itself is good, we were happy with your Penrith dealer
Let me know please and Id love an answer to query about cost of replacing the door with a Camec door.

No answers

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