Was just about to buy one until I read the reviews
I’ve been looking for the right light smallish semi off-road affordable caravan with an en-suite.
Thought I’d found it in the Avan Jensen, a great looking van with a great layout and a great price, until I read the Avan reviews....
Unfortunatley been down the track before with other caravan manufacturers and their so called warranties, I’ve had the water leaks, rediculously bad wiring, aircond not bolted down and nearly falling off etc, not to mention incorrect Tare weights (your over Weight before you put anything in it) etc. The indus...try needs a big shake up, thought it would have come with all the competition out there but it seems the are all racing to the bottom rather than the top, it’s hard to work out who’s actually building a decent van at a reasonable price. You would think in this day and age of the internet and reviews manufacturers would get their act together. Thanks to the reviews you’ve cost this manufacturer a sale!
Nothing but problems.
We have been very disappointed with our Owen Limited. The light well over the bed has leaked badly twice. Had to be temporarily patched in the middle of the night both times. Had a gas leak near stove and campers could smell when walking past. As previously stated by others, after sales service is terrible. Shower door has fallen down a couple of times. We also had the trapping holding up our water tank and my hubby had to make another set of straps using stronger metal and 4 bolts instead of 2. We rely on lots of longer screws with glue...added to strengthen. Most of the trimmings have had to reglued. The camp kitchen has never fitted with gaps on sides and bottom. The lining of the camp kitchen is now flaking off. We are stuck with it as cannot afford to replace. The table and seating is very uncomfortable. The one plus is that it looks lovely inside. Altogether, a bad experience.
Wonderful van .... a few serious problems
We collected our new Frances Avan from the Penrith Avan franchise in mid Dec. 2015.
It was missing the oven, tv, radio cutout and outdoor table. The plywood under mattress sheets were covered with dirty footprints and the ensuite sliding door was not properly fixed. This is our first caravan so we were assisted with the coupling between car and van which almost came undone, hanging by full extent of chain on way home after turning a corner. The pin holding the tow hitch to the car had not been put in. The wiring polarity for the stability cont...
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Quality control non existant. Numerous problems. Although manufacturer still agreed to warranty work when van 3 years old 3 years of continuing problems forced me to sell van at big loss. As I spoke to fellow travellers it seems any Avan owner experienced simmilar problems. Last owner i spoke to had van only six months old and had it for sale due to problems with van and dealer. The van towed well, looked good but if only Avan built vans to the quality the manufacturer beliefs they are.
Door finally fixed.
We had waited 9 month for our caravan, we were told 6 month. I agree how can they take so long to built a van. I believe they keep you waiting because have already put a deposit. So they keep building for the yard to sell there and then. to bad for the customer who has already put a deposit on their van. If they only kept in contact with you and updated you on the progress of your van during the wait would not be so bad. Finally our door has been fixed. It took 8 month going back & forth. we were so tired of making endless phone call, no one ge...tting back to use. We finally gave them a dead line. End of the week do something or we will see out solicitor. Guess what! they call on Monday to pick the van up from our home, and took it to Pakenham 2 days later was returned all fixed. I wish they had done that in the first place. would have saved a lot of headaches.
Good design, poor workmanship.
Poor quality control in factory, cupboard doors not lining up and/or crooked, trimming unstuck in several areas, wheel cover did not fit. Large dirty shoe marks over top of bed base and seat base. Some door locks sticking. Overall, disappointed with workmanship. Our old van (Olympic Sprinter) was much more solidly constructed than this new one.
Good size - had everything we required in a new van.
See review above.
Questions & Answers
Our water connection to the toliet where the cassette is located has dislodged twice. Flooded the van. Turned the mains off to ensure it doesn't happen again.
Hi have a Frances ht and would like a more secure door on it any ideas please
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