things not done properly
have had some issues drain wasn't connected to basin in bathroom hole in bench to small for connection to go to basin had to remove basin to larger hole in bench and we haven't left home so we had leaks screws out of hinges ,doors not lining up .fuses missing .out of lighting system. towed well from port Macquarie to gold coast
Disappointed in building quality and after service
555 seemed rusted workmanship screws missing from hindgers holes drilled in floor incorrectly water piping incorrectly fitted water leaks from tanks filled with silicone instead of replacing cracked fittings.Delivery date was late by 6months .Sorry Avan PERTH very unhappy with service after you had my money .Conversation travels fast
Bought this van as we thought it was value for money. Comfortable and easy to tow. TV antenna was incorrectly fitted to the booster, no reception, electrician found three different wires joined and replaced with one. Water pressure poor. Blew the hot water cylinder, what a job to remove and replace, van was built around it. Water coming up in shower was fixed by replacing outlet with a bigger pipe. Toilet pipe also came off and flooded the van. Fly screens hard to clean and now windows take a bit to keep open. Removed awning as was too flimsy to carry the weight of an annexe, but apart from no help from the manufacturers, we still love our van.
Dissapointed in Quality.
The van itself comfortable inside for 2 people tows ok has an annexe which easy to set up however I now have a problem with some delamination on outside wall.Not getting a return Email from Avan Dealer in Adelaide.
Avan Frances HT560 - nice van but After sale service not so nice
After delay in getting the van (9 months from deposit taken) Van was not the colour we ordered and missing items, picnic table, LED lighting, outside shower that we were clearly told were included and thank goodness I took photos of when ordering the van. Had to push to have installed which they did. Took a trip up north, towed well and comfortable van. Things required to get fixed: leaking vanity, ensuite door fell off hinge (hat not used it) and asked for service. Went back week later service not done, items fixed but van left with dirty floor, black mark on wall, glue and wood shaving in vanity. Due to poor customer service, will not go back or recommend AVAN.
A for design , appearance, B for customer service and D for quality control. Australian company sho
Purchased new Avan Frances P/T ,12 months ago and it has now travelled about 4000km. I love the van, it is easy to tow, has a good external appearance and internal layout ,especially the separate shower and toilet. Some really good features such as the blinds/screens and large fridge. However the product was let down by poor quality control during manufacture. I can't understand why Avan have dropped the ball so badly. Some of the problems we have had include : major water leak from air conditioner during rain, seal missing, Water comi...ng in front window, after several attempts to fix the window had to be completely sealed shut to finally fix problem. Shower screen door fell off. No globe in number plate light. Screws missing from several door hinges and one door under bath room sink fell off and appears to be cut slightly too small. Loose fittings left rolling around in cupboards. Black foot marks on wall. TV antenna is very poor quality, looks good as it winds up from inside but outside capital city it has a very short UHF reception range even on boost Front boot leaks like a sieve during rain, a minor modification during manufacture would likely solve but Avan choose to take easy option by placing a sticker to tell you it leaks so they don't have to fix..Sorry but not good enough. Hand book which comes with van is pretty poor quality, photo copied pages, not very professional . Warranty period of 12 months is below industry standard. My first Avan had great quality and reliability, this one is a real step back in quality control.
great van but!!!!
bought a new Owen late December. In the shake down electric hot water doesn't work, struts on bed fell off and draw slides all came away. The van tows well and is well laid out just a shame the lack of attention to detail and poor workmanship lets it down badly. For the sake of a few more screws and some liquid nails and a quality control department these vans would be exceptional value. Off to Bunnings to buy a range of screws, battery drill and several tubes of liquid nails.
Avan Frances HT
Recently hired one of these vans and went touring Outback NSW.This van has a very nice layout with the ensuite at the back of the van.We found the basin in the ensuite is too small for anything other than washing your hands and the mattress not that comfortable.This van has free camping possibilities but a generator would be recommended.Definately not a van you can take on inferior roads as the interior window trims are inadequately fastened to the body of the van and are prone to come loose when subjected to vibration.We also found the Perspex windows to be of suspect quality as one broke for no apparent reason near the window latch.The water pump was also fairly noisy when in use.
Avan owen ht
great designed van, great for towing and camping....however build quality needs attention as the final product is disappointing.
The only problem is the proctor awning fitted to our van tends to break with any wind ...not a recommended awning.
Boot leaked while parked level in steady rain 2nd day after purchase. Inquired through arrogant person at avan head office and was told "the van would not have been sold with a "dry" boot and that is why the drain holes are there". Might as well store your items on the a frame. No radio. $52,000 spent." funny advertising does not mention boot is not waterproof" or not to store your items in the boot because it will leak. Not much use having one. Apparently it has been a problem for some time and nobody from avan has been interested in finding a...solution to the problem. Not a happy camper. After sales service and manners from avan head office *minus 1 out of 10.* September 17th 2018 Update: After sale service from manufacturer Leaking front boot. Contacted H.O to be told."that's what the holes in bottom of boot are for to let the water out an the vans are not sold claiming to have a dry boot". Any complaints about workmanship of interior was met by saying "they are all like that" In all fairness [name removed] at Port Macquarie Avan was very helpful.
Questions & Answers
Our water connection to the toliet where the cassette is located has dislodged twice. Flooded the van. Turned the mains off to ensure it doesn't happen again.
Hi have a Frances ht and would like a more secure door on it any ideas please
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