Bad design of flyscreens
Our van took in loads of dust over a couple of days.
My husband did manage to seal the spots where the dust was coming in and it has been fine.
The flyscreens for the windows and door are absolutely useless, at the first hint of even a gentle breeze they blow out and are of no use.
This is my main gripe, they are so badly designed.
Another issue is the pilot light of the fridge goes out with wind.poorly designed in my opinion
It is easy to tow and otherwise comfortable.
It was bought as a second hand van, the van itself was made in 2011
Purchased in July 2017.
Had my avan owen for 3 years now and have towed it around most of Australia tows great has plenty of storage and great fridge and i have full stove apart from the normal maintainence no problems at all
- Hardtop 609 Nathan
Great value for money, modern & well equipped.
Purchased from Avan Penrith Oct 2016. Great van. Mediocre customer service.
The 19' Nathan is extremely well appointed with modern high gloss interior trim & finish that looks superb.
Adventure pack allows dirt touring & off grid free camping. Just completed 5,000km trip to Longreach and van performed perfectly. I completed some minor repairs along the way and when back home which were mainly loose screws and fasteners resulting from poor workmanship & quality control. If you overlook these minor issues which were easier for me to fi...
Good caravan but customer service is poor.
Purchased in 2014. A wonderful caravan to tow and to live in for 3 months, as we did whilst touring WA. Took off the ensuite door, too heavy and replaced it with a light curtain - does the job wonderfully. The Frances shows no inclination to sway whilst towing. One problem has been the waste plumbing - because the shower drain is so low, the kitchen sink empties into the shower, not good for hygiene. Told Avan about it and they put a one-way valve into the shower waste pipe, but it still lets the kitchen sink waste water into the shower. The ...dinette seating leaves much to be desired, especially if you want to watch TV and perhaps an L-shaped diner might be better. The Avan has been reliable and we love the comfortable bed and storage capacity. Unfortunately, the water heater went bust after only 2 and a half years. We have also had problems with the inside window surrounds not being screwed in properly, and the sliding flyscreen door is difficult to use - WD40 does not seem to help.
Happy with van and layout and all small problems fixed by either dealer or product warranty. Our main problem is weight as atm is well over stated limit.
We purchased van from stock at penrith it has oven air con and awning fitted presumably at factory which I would hope is include in tare.
We have 2 water tanks and coupled with the hot water this gives 200 litres so 200 kg this leaves only 100 kg for every thing else if as stated the air etc is included in tare
Has anyone up dated chassis etc to accomodate greater load capacity .axle rating is 1600 kg
Twelve Months On
Its been 12 months since we took delivery of ta new Francis 560HT and we have done a number of trips with it.
Most of these trips end up on dirt roads and camping off site for four or five days. My previous review said my wife and I were happy with the van and we still are. However I have had to do a number of small repairs to van that are the result of poor design. Example the fridge shifted and moved into the van by about 60mm. The reason was the securing screws on the left hand side of the fridge were screwed into a thin sheet of chipboard ...
The OWEN HT 4yrs On
Few initial problems. Wiring on fridge faulty. Water connection to rear of Toilet faulty. When town water connected fitting come adrift. Van floor covered in water. When sink is drained of water the toilet floor is covered with sink water. I have fixed these problems with a few minor adjustments. Workmanship is not up to scratch.
It got the lot
We bought the van because it ticked all the boxes it got the lot . It works well for the family of four,good to tow,we'll lade out . had been looking for a van for a while could not find one that was right found the avan charlotte have been on many trip in it never had a problem.
Good van. !@! service
Ordered Oct 2013. Deposit paid. Contract delivery time, April May 2014. Rang and enquired about delivery. Told June. Rang again, told July. Rang again, told August. Eventually they rang (First time) an we picked it up late August. Only excuse was supply problems. Overall van is very good. I have fixed all the warranty jobs myself as I never want to see them or listen to their lies again. Air conditioner sounds like a jumbo landing on the roof.
Avan Francis - fantastic van but dreadful workmanship lets it down
Before I make a comment I must say I love our avan Francis - great design. Just purchased a 2012 Avan Francis from private seller in western nsw. The poor workmanship really lets this lovely van down. The veneer on most of the cupboard doors is peeling off, there is a major crack about 30cm long on the internal lining and in one of the cupboards and the fan in bathroom makes dreadful noise as it is catching on something and plastic edging around seating is coming away. This is appalling for a van that is two years old. Unfortunately the van is just out of warranty. Now we know why there was a tube of quick grip in kitchen cupboard. Be careful when buying an Avan!!
No Real Problems with Francis HT
My wife and I bought a 560HT Francis from the Sydney Caravan Show via their Morriset Dealership. The only minor hassle was a mix up on keys.
I climbed under and over the van looking at everything from plumbing, wiring, suspension,to fit out inside and outside the van and even the solar panel.aerial etc on the roof. All was OK. All aplinaces worked well and have had no problems.
I have fitted a second long drain sealed battery to the Van as we like to stay off site for long periods.
We have taken the van away three times the last being to ...
- Hardtop 560 Frances
Long (unacceptable) wait, but happy with our second home
Below is our comments on the delivery delays. Now we have the van for 5 months and have been in 30+ days, strong winds, snow in Jindabyne, etc. and it has performed very well. Towing is easy behind a Jeep Wrangle (not the best tow vehicle) with weight distribution hitch. The Allure internal finish is to our taste and proven robust contemporary fittings. The large 183L fridge is brilliant. The standard stove and grill does the job well and easy to maintain. Toilet and shower are great in the ensuite area.
Water system works very well either ...of town supply or the under floor 190L, with a great hot water system based on gas or electricity. The battery and small roof solar panel work great for us. The TV and antennae work well. Dinette is comfortable and the bed is very comfortable. We have had to do many minor repairs to either the factory or dealer fitted equipment, such as electrical, brakes, plumbing and seals. Please forgive the poor grammar, this is not a friendly site for iPad data entry. Ordered in October, told delivery in February. In February, told late March. After Easter and chasing down the dealer at a caravan show, now told May. The Avan factory will not respond in any way. Yet in this time the factory is able to produce a new line (Haus) vans for the various shows. This industry needs a serious shake up!
Brilliant van with some initial problems
Bought Dec 2012 after waiting 5 months delivery. Design and finish 5 star- workmanship 3 star - dealer support 5 star. After 2 years and about 10k travelling on back roads and Birdsville track it is pretty impressive.
HT Owen 609 adventure pack 2011 20 ft
We are a couple of grey nomads living in our HT OWEN 609 and on a lap around the block..We were down to two vans ... the Jayco Starcraft offroader or the OWEN 609 adventure pack with annex. We chose the Avan because it's a nice roomy van , great to tow. Nice clean lines, light weight, good layout. Needed a few mods but...I have fitted the mandatory 150 mil plastic annex pole holder to the rear bumper ,a stereo- DVD player , TV , outside radio antenna ,extra battery with 200 watt solar panel , 95 liter drinking water tank , alloy edging on shelv...es to stop items rolling off , sink cover , 1200 watt inverter , annex light that can be switched on from inside!!! , 9 KG gas bottles ,moved jockey wheel mount forward to outside of draw bar allowing jerry can rack to be mounted on old 4 KG bottle mounts , reversing camera , partition under bed for reinforcement when shagging and to stop items finding their way into the batteries, water pump ,transformer section . The brand new micro wave made all the right noises but did not heat so had to be replaced plus the cupboards would not take coat hangers.. this was fixed by removing the false back and moving the coat hanger rod back 75 cm. plus it then left the shelf exposed so I screwed a couple plastic containers on to keep odd bits in. We are happy with our choice so far. But boot leaks!! Price.. most vans with the same layout are 20-30 grand dearer...Large fridge , roomy ,uncluttered interior , feeling of space , nice bathroom , comfy queensize bed ..plenty cupboard space. Tows beautifully. Smart looks. 4 KG Gas bottles to small , jockey wheel winder fowls on gas bottles , plastic door with no security screen , Window fly screens .. to close the window I have to open the screen letting all the bugs in !!!
Considering the price of this van we are generally happy.It tows well, has a good appearance and well fitted out. This is our 2nd. Avan as we were very happy with our original purchase. Handled our trip around Australia well and with the battery pack fitted as standard allowed us to do a fair amount of free camping.
We have the Liam HT> Very well priced van. Just completed 20,000 Kms around Aust. towing with Commodore Sportswagon. Towed very well. Well finished and equipped considering the price.
A/C unit failed, replaced under warranty by Dometic.Faulty shower connectoer.No other major problems but just as well as response from manufacturer and dealer (Nth. Brisbane) is negative.
Well priced van, easily towed, good height from the road, nice European look about it. Brochures should provide more info.
Price is great as is the shower toilet set up. Love the outside look of the van and for a smaller caravan having two axles is a plus
The 'L' shaped dining table is a little too close to the seats and I am not a large person. Cupboard space is a little limited, gas bottles could be the next size up and the water is only 95 litres. Couldn't find any info in regard to the caravan brakes.
Questions & Answers
Our water connection to the toliet where the cassette is located has dislodged twice. Flooded the van. Turned the mains off to ensure it doesn't happen again.
Hi have a Frances ht and would like a more secure door on it any ideas please
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