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Items ordered not in stock apparently , not told about this after waiting for delivery confirmation rang but told still waiting on items rang again told they can’t supply asked for a refund thanks , but was made to feel uncomfortable by a young female smart—— who I was told is the manager , good luck young lady , you’ll need it . Anyway get stock confirmation prior to paying , then you won’t have to deal with ms manager…
Easy to find what I was after great work exactly as what the pictures I showed will shop with 1 again
Ordered and paid for a Thule Hullavator Pro which was on back order after 3 months my order arrived with no extra charges as the new shipment had gone up in price
The communication in those 3 months was amazing
Well done A1 Roofracks
Will buy from them again
Great racks, awesome value!
Extremely helpful staff, I couldn't find the right cargo carrier racks for my Mountain Roll on my BT50, so a quick call to A1 Roof Racks and I was sent a link.
Postage was free and super fast, very happy with the quality of the racks and ease of installation.
Simple safe and very robust.
Easy to find the product I wanted and at a good price. The ordering process was excellent and the updates were regular until delivery which was very quick. The rack was easy to assemble and is easy to mount even though it is on the weighty side. This is way offset by the quality of the build. Love this rack.
Would not recommend!
6 1/2 weeks I waited for my roof rack. Was told lie after lie. First it was covid, then it was we have no stock, then it was it’s being held up with the freight company. I received no customer support or communication I always had to take time out of my job to follow up with them as they are is NSW and I’m WA. Order was placed on 26/11/21 then was supposedly posted on 22nd December (even tho it had already nearly been 1 month and was supposed to be an xmas gift for my brother) then on the 11th Jan I finally requested my money back as it was all...lies. It was never posted as they couldn’t supply me with freight details from day 1. Absolutely appalling wouldn’t recommend to anyone. Only positive is I got the money back but they didn’t once offer to go out of their way to help me out.
YAKIMA ROOF RACK
Great product, fast deivery and great price. On top of my list for customer service. Will buy more from this company. Second to none.
It was easy to navigate your online store but I haven’t received the product yet so it’s a little difficult to rate something
Great service Product Knowledge is Excellent.
Phone conversation was great Product knowledge is Excellent will follow up with future purchase. My items are on there way.
Easy search and ordering online, quick to post out and delivery
Needed low mount roof rack mounts.
Easy to navigate there web sight.
They have a roof rack finder just enter your vehicle and it will show a list of all the racks and parts for your vehicle.
Was one of the cheapest sellers on ebay for the mounts that I wanted.
The mounts that I wanted was listed as low in stock and to ring to confirm stock.
I rang them in the morning and a friendly and helpful lady answered the phone. She said the computer was showing that there was 1 available in the warehouse but she would contact them to verify and call me...
Excellent product, quality.
Navigating and purchasing my roof racks was very easy, the installation guide was very easy to follow and the product came with everything I needed for easy install.
Excellent phone service. They know their products and were very helpful.
Price could not be beaten. Highly recommended. Delivered to my door in good time.
I have found A1 absolutely unbelievable -exemplary on customer service
I purchased Whispbar products from A1, and Whispbar/Prorack/Yakima as the product manufacturer have been absolutely abysmal in dealing with issues related to their products (I suspect they find it convenient to hide behind 3 name entities so each one only cops 1/3 of the flack per product).
At the other end of the spectrum, Tom and Issabella from A1 as the online retailer have been A1, 100%, top notch and fantastic in rectifying the problems - going far beyond what I would have expected from a seller - when really the issue was created by poor ...
The two outside brackets of my Rhino wind fairing don't fit. The Rhino website states to contact the dealer for support but A1 never replied. I've contacted them multiple times via email, website and Facebook. No response.
Great price and customer service
Bought a few big items from them during this BF sale period. I spent many hours trying to find the best price for the Rhino Rack parts I needed for my Ford Everest and A1 Roof Racks had the most competitive prices.
However, I encountered an issue when I tried to checkout and pay because somehow their online shop system could not recognise my postcode. Rang them up and they sorted it out quickly by entering the orders manually from their end. It took only 10 minutes and came up in my account screen on their website for tracking.
I will definitely buy again from them.
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