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Worst claims service
It has taken 6 weeks to try and resolve our small claim. It has taken their preferred repairer a month to get his quote to AAMI. No one will assist us you talk to a different person in their call centre every time. Still no resolution just a load full of stress and nobody cares. We will now be cancelling our three policies and going elsewhere. Don’t believe their advertising it’s a load of rubbish AAMI don’t care about their customers pay the premium and you are on your own at claim time
If can review minus stars would have done so
We lodge a claim for car which was a total wreck due to the accident 3 weeks ago and didn’t hear anything since the day we lodge it. Every week we kept on calling and asking the update and it’s always same crap answer. Not sure what kind of insurance company is this .. we maintain insurance to get claims done quickly as possible and get sorted out things when in need but with AAMI it’s right opposite. Having insurance with them means mental torture to be honest. By the time they sort out our Claims we will be totally broken mentally and financi...ally for sure. Will never ever go with AAMI for sure. Have insured few other things , will definitely change them over. And every time when we call the customer service saying they will transfer our calls to management to talk but that managers either never exist or the customer service person not trying to get in touch with them at all. Spoken to Melissa from customer service and only verbally apologising nothing else at all. Her apology cannot help us at all with anything. Please be away from the company!!!!!
Never Ever go with them !!
They are taking more than a month to do minor repair. They keep lying saying it will be ready by next Friday but that next Friday never comes! Ridiculous Service!
Worst car insurance in market
Think before you buy any product from AAMI. This company is just after your money .I had an accident and was at fault , this was my first accident , and I lodged claim - M066075680-with AAMI on 6th may 2021. First it took me 45 mins in call center queue to get to claims person. The agent was rushing to get $800 excess out of me. They asked me to drop car at repairer on 14th of may at 8.30 am. After that the horrible and worst experience of customer care came into existence. I was informed by repairer on 17th may 2021 that car is most likely a ...write off and is being towed away . After that I waited for a day to hear an update from AAMI ,but no contact, I followed up next day via online chat and was told it will take 3 to 5 days to assess damage , not sure what they want so long for but again I had same status through the week and this time was told by online chat agent another 7 to 10 days as there are other cars in queue. I kept wondering where is the premium I paid for , what did I pay my premium for and why do u need excess then . No one ever contacted me from AAMI. I contacted again to AAMI via chat on 24th May 2021 ( you will be lucky if u get past the call queue), same thing I was told to wait for 10 days . There customer care agents are very good at harassing and making up excuses . Till now no contact has been made to me or no update on my claim. I had this worst time in my life without car as I am far from public transport. AAMI is least bothered about resolving claim even after I raised complaint with AAMI no one made contact to me. I have lost any hope of them updating me. I finally lodged a complaint with AFCA, hoping they might be able to help. I have cancelled my other policy with them. I will never recommend AAMI to my near and dear ones.
Number on Address... Wow what a difference
Don't go near this mob. I had numerous insurance policies and considered myself a loyal customer. Went online for new insurance policy for a car mistakenly typing the number address next door to mine and it comes in at $100 cheaper, than if you put in your home address. Put in address next door on the opposite side..still $100 cheaper. You put in your correct address and they hit you for an extra $100 more. Explanation for this is that possibly my house is in a Higher Risk area. How gullible do they think we Customers are. More like Already a customer so don't have to offer a competitive price. They've lost me
- Car Insurance - Comprehensive
You are never lucky with AAMI
On the 16/4/21 AAMI client was at fault damaged the rear of my car, I called my insurance, they told as long as you not at fault you do have to contact AAMI. I called AAMI three times and send them an email but they refused to process my claim because their client not reported that accident. So if the driver doesn't report that accident AAMI will never ever repair your car. After three weeks the driver put a claim but the arrogant AAMI never call or advice me for simple reason, they do not want to pay me money. I called again but they give two ...options either repair with my insurance or repair with their insurance both these options are not good enough to me. I am still waiting for their response nearly one month I don't have a car. I have four kids at school struggling to get them to school. I couldn't do my daily duties for the last month. I explained to them my family stress but they told that I have no evidence. Beware of AAMI you buy the policy in Australia but your claim processes in the Philippines. I want people to know what these insurance companies matters to them, money is their priority. I will seek legal advice and I will contact the current affairs programs to tell my suffering hopping one the government lop open commission to check insurance companies behaviour towards customers. So far 7emails and 14calls to AAMI and still waiting. Today is 24/5/21 AAMI never call back unprofessional company. Today 30/5/21 still no response from AAMI.
I was the third party in a not at fault claim. The at fault party also had insurance with aami. I have had to follow up with aami every few days to find out what is actually happening with the claim. I had to chase them for a loan car due to not being at fault. It took them nearly 16 days to determine my car as a write off and the market value ended up being 13,900$. Despite there being no cars of similar quality and year on the market for less than 20k. I was then advised by aami to cancel registration and retrieve my plates and belongin...gs from the car which I did a couple days later and still had no word on when payment was coming through. Then as soon as I extended the loan car I get a call the next day from the total loss department, telling me that I was not allowed to cancel my registration as I had effectively sold my car to aami.....uh what? No money had changed hands at this point in time the car is still registered to me under my name. I have never had an accident before and this is my first time having to deal with any sort of insurance issues in the 15 years I've been driving. Needless to say, I will be cancelling my insurance with aami and taking it to a competitor. I cannot believe as a customer I was treated in this way. Lack of communication, car not at current market value. Rude call center staff.
Disgusting customer service.
My excess is $2,150 and it’s something that I did not agree upon when I signed up with aami. Some flexi cover crap I’m paying extra for. My standard excess should be $600.
Rude customer service.. because I cannot afford $2,150 they were harassing me multiple times. Yelling at me on the phone.
When I did call them back multiple times to ask them why and how is my excess so high they wouldn’t answer my question.. completely ignoring me and would hang up on my face. Even one lady said to me “business is business” then hanged up. It’s disgusting AAMI you should be ashamed. Supposed to be helping your customers but your stealing money from my pocket. Wth $2,150 you got to be kidding. Didn’t fall for it. Pigs!
Ridiculous Customer Service!
This morning we rang the car - roadside insurance to come have a look as my car had broken down. A sales person called [Name Removed] came through to replace my battery. I have a Honda CR-V. When I turned on the car my navigation system was blank and it didn't appear to work. It was working fine until the battery got replaced. When I took it up with [Name Removed], he said it's Honda's problem. He also said your car is a Honda Accord, I've done this several times and never had complaints and I said I have a CRV and he said yeah same. He was qui...te rude when questioned about the mistake which was clearly on his part. He was of no help so I had to contact AAMI, where they proceeded to tell me that such "Roadside assistance is that way, it has no gurantee". This is so unprofessional and I'm infuriated. Not only did I spend $200 to get my car damaged by them, but have to spend about $500+ to get that fixed. I really do not appreciate this customer service at all. I will definely not be renewing my insurance with AAMI.
So happy with them
I have made 2 not-at-fault claims through AAMI and they have been incredible! Organised everything from tow trucks to taxis whilst on the phone to them. So kind and helpful. Very happy I paid for the hire car on my policy as I do feel that has been worth it.
Bad customer service
No stars for this company. Extremely bad customer service in terms of keeping the customer informed of the status of the review of the claim. They hardly called us to update the status and if they did and we could not answer the call. When we tried to call them back it always went to the officer's voicemail and they just would not call us back. It's been more than 9 weeks since we put thorough our claim and we still don't know what's happening. No-one would call us back to give us an update! We feel we are so UNLUCKY to be with AAMI!!!
Can’t give less than 1 star.
1. Worthless insurance company/ Sucks money out of customer
2. Roadside assistance; need to lodge the claim beside the battery is down or forget the key inside your car.
3. Lodged a claim and need to wait weeks and weeks to get it resolved and I fixed my car and paid it from my pocket.
4. They help themselves not the customer
A 100% recommended insurer
We had the best first insurance claim experience!
Never met with an accident before, never had to deal with insurance before. So I turned to reviews online to see how other people went about their experiences. Guess what? I only found terrible reviews and distraught experiences. Definitely gave me a few sleepless nights. I have therefore decided to share my complete experience with other first-timers like me so they aren’t as petrified of insurers as I was.
So we bought a brand new car, our most expensive purchase ever! And this P-plater ran ...into the rear end of it on Day 2! Sure enough, I got all his details - the car plate number, his driver licence photo and his phone number (note - these are imperative if you want to avoid paying excess in a no-fault claim). Called AAMI and was taken care of almost instantly. They filed a claim online, had the car booked in for repair on the very next business day. From the repairers, an Uber was booked for me to the closest Hertz car hire where a car was ready for me to drive until mine came back. Day 3, I received a call to say my car was all new again and ready to be picked up. Simply dropped off the rental, took the uber they booked for me to the repair centre and drove off like the incident never happened. Genuinely, felt like every penny of that insurance premium was worth it given how seem less the experience was. If you’re someone that’s reading this because you’re choosing an insurance company - I 100% recommend AAMI! If you are someone that is about to file your claim, please share your experienc here - GOOD OR BAD. It can really help calm someone’s nerves.
Avoid!! rip off. Rude customer service U don't get the service you pay need to wait 9 hours for tow truck! 1 star rating
Policy poor value.
Road side assistance worst experience I ever had. Rude customer service rep. Not worth paying them extra money and they will NOT provide you premium service.
Need major improvement.
AAMI.. You can do better
My vehicle was written off on April 21st.
It was towed to an AAMI holding yard on April 23rd for assessment... I have consequently been on the phone on 3 occasions for periods of 45-60 minutes.. I was informed on May 3rd it was written off.. then supposedly transferred to the Total Loss Dept... waited 60 minutes then someone answered the phone and hung up...
I did not utter a word....
AAMI, you can do better
Scam. Unethical. Bullies. Unconscionable
Aami’s contract repairer undertook repairs to almost 90% of my car’s value and rendered it unroadworthy, unsafe and unsellable. It should have been written off. Now I’ve lost my car
worst insurance company
filed a claim with them was stood around over a month. still not resolved. worst insurance company. got threatened to cancel the insurance to avoid claim refusal (even though i wasnt at fault and fully covered by insuance)
Beware if you have a parked car accident
Had a trolley driver damage my car while parked at a shopping centre. This was a hit and run and thanks to an eye witness, I contacted the shopping centre and also made a police report. Despite the incriminating video evidence which was subsequently made available after the police report, I'm told that my excess still stands since I did not provide details of the other driver! What a joke. Took over a month to fix the damage incidentally ( bumper bar), and 10 weeks later I'm still questioning why there is a delay in refunding the excess only to...be told "until we verify the other party is at fault" your excess will not be waived since I only provided the Shopping Centre TPI details. I insisted I get this decision in writing and will be vehemently contesting this with the ombudsman's office in 4 weeks. Giving AAMI the benefit of their delayed processing to seek the video evidence which at the time of this review they have not done.
AAMI Cancelations beware
Insurance was simple while I had it one claim for a windscreen simple fast. BUT when I sold the car and cancelled the insurance a refund was due for the unused time , Great. They took all my details and said they would pay it back in to bank account really 10 days go by and nothing. I ring them and they don't even bother checking just tell me it might take longer like 10 days instead of the 3 days I was told. I asked them to check not just guess. Then I find out that they hadn't put it in to my account and that they had sent a cheque out. A che...que who uses cheques these days no one besides that I told them I am going overseas so I don't live at that address anyway. Complete rubbish and just trying to hold on to the money as long as they can. Still on hold while writing this review. Pathetic excusses from them...
Would provide a lesser star if possible.. Horrible Service with wait times...
Would provide a lesser star if possible.. Horrible Service with wait times... beyond a joke. Sales Q wait time 2sec... Service Q wait time more than 30mins...that explains where the focus is more for the company. All about the getting the money in.
Worst Car insurance - Please stay away
I went with AAMI because of low insurance policy - Got a call from repair no parts in town for Toyota Corolla which is hard to believe and they informed it will take another 8 weeks for the parts to arrive.
I think AAMI is big SCAM it should be avoided at any cost and go with proper car insurance company
Roadside assist is a joke .
Broke down 200 klms from main town had to pay full cost of tow before they would tow me .now trying to get reimbursed after many calls and transferred around for hours only after i said ive had enough and ringing the ombudsman now was told i have to wait a month .I'm about to change insurance for both cars and trailer they lost me .
Avoid AAMI and Suncorp at all costs
Woeful and rude customer service. They don't care about you as a customer, only the bottom line. My car was in an accident, and they took it to one of their 'authorised repair centres'. Said it would be back in 2-5 business days, but I ended up getting my car back 60 days later. Zero communication from AAMI, or the car repair centre. It was towed and transferred elsewhere. I had to follow up and chase for two whole months, on my own time, often during work. I then raised a complaint which went up to Suncorp, and they only further wasted my time.... The agent there did nothing but make poor excuses and perpetuate false and misinformation so they were able to get out of any sort of compensation for misleading me. My excess was also through the roof compared to many other, more reputable insurers I have found today, almost a year after taking out my policy. They also like to do things like authorise second hand parts without ever notifying you. AAMI sucks. I would rather drive around with no insurance, even if they were the last insurer on the planet, I would never go to them ever again, and I will ensure everyone I know does the same. Avoid at all costs, there are many better car insurance options out there. AAMI deserve to be dissolved as a company, but funny they just might do it themselves with the way their treat their customers, the sole life source of their business. Nice work AAMI!
AAMI rip off valued customers; keep hiking up premiums
No accident in 40 years of driving,yet every single year AAMI increase my premium by hundreds of dollars. Every year I spend an hour on the phone trying to get the premium reduced because it’s extremely high. Cancelled insurance, putting in a massive complaint. Terrible company to deal with
Stay away from this mob. Quoted $10,000 to be repaired. Which in reality. All repairers 3 to $4000. Ask how it come up to much. No clear explanation. Easy figured it out. Its economical for them to wreck or write off your beloved car. Then payout less and then they auction it. They will move without you knowing thinking its on a repair and assessment shop. When i found out they already towed it to a auction and salvage company. Hoping or convinced already that you got scared and write it off for a 2 door and quarter panel.
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