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Stay away from AAMI, they insist on using aftermarket parts on your brand new car and void your warranty!
Do not insure your brand new car with AAMI! I had my brand new car, only 6 months old damaged by someone else's negligence. I lodged a claim, provided the other drivers details who was at fault. AAMI assessors insisted on using aftermarket mechanical parts, voiding my 7 year warranty. I tried to escalate this matter several times and AAMI has a brilliant system of ignoring my concerns. I provided a copy of my car warranty, showing my concerns but they only ignore. It is amazing how bad they treat their customers! STAY AWAY FROM AAMI!!!!
Awful, you might aswell throw your money out the window.
Made my claim process extremely difficult and extremely drawn out only to argue it and further extend my wait time to get back on my feet. Insurance is not cheap and you would hope to think you could insure something with peace of mind that you are paying for a service. Do yourself a favour and don't consider AAMI.
They make it very hard to claim!!!
1. Cant access claim progress online
2. Calls long wait
3. They goto message bank and then message bank is full
4. They hang up mid call
5. They clearly want you to go away because its hard and not claim.
Ill be going to another insurance next time.
Don't value long standing customers
I had been with AAMI for over 30 years and every year they greatly increased premiums and gave little recognition for lifetime rating one. I and my friends have now all left AAMI as they abuse long standing customers
Stay Far Far Away from AAMI!
I had to deal with AAMI as a result of one of their insured drivers crashing into me (other driver at fault). AAAMI were completely uncompassionate, dishonest, fraudulent, bullying, time wasting and generally terrible to deal with for even the smallest matters. I would never insure with AAMI, not recommend anyone else does.
My opinion here seems to be in line with everyone else that has had to deal with them too!
STAY AWAY FROM AAMI!!
Road side assistance is very poor
Had flat tyre... in the main road. Had to wait from 12midday to 4pm. In between staff came 1km near the location, and dropped his job due to his impatience and aggressive behaviour. Was very rude towards the customer for not telling the correct address. Please recruit staff who have qualities of patience, empathy, politeness , atleast with good listening skills. Very disappointed with the service. All customer service on phone was excellent.
Clearly AAMI aren’t after business!
I called and sent a live chat and customer service is terrible.AAMI must be making a tonne of money as they’re not interested in getting business! I was a customer for 17 years and have just returned from 2.5 years in London and they won’t honour any of the no claim bonus etc that I had before I left. Customer service was pretty much like ‘too bad’…I’ll take my business elsewhere and you can keep your attitude!
Worst Customer Service EVER, errors at every turn
Not-at-fault claim, errors at every turn and honestly the WORST customer service I have ever encountered. As a last straw I rang their 'customer relations' phone number however, that goes through to an automated voicemail without even a human greeting to let you know you have called the right place - this really added to an already abhorrent experience. When I raised this as a possible PR fail, they applied the same lack lustre care factor as actually sending my vehicle to the correct repairer and getting it fixed. The whole ordeal has been SO unpleasant that after 20 years of insuring with the Suncorp Group we will be taking every single policy we have away from them.
Unbelievably BAD Customer service after being a customer for SO MANY years
I rang to review my Annual car insurance premium as I do every year but this year I was SO DISAPPOINTED as AAMI are not at all interested in keeping me as a customer. Every year they have tweaked my premium and I have renewed my policy but NOT this year. I have NEVER claimed on my car insurance and I have my house and contents insurance with them also (I imagine that it will be the last year). AAMI are NOT interested in customer service or rewarding drivers who do not claim. They are at least $200 more than other reputable insurance companies.
I even spoke to a manager but she was also very disinterested in providing any customer service.
Terrible roadside assist and customer service
Blown tire. Advised woman on the phone we may need a tow as the tire may not be suitable. Guy came with no tools, his daughter in the car and with a poor attitude towards us saying he shouldn't have been there as he was stationed far away. He blamed me for not having tools. He told us the spare tire was inadequate and then left suddenly saying he was going to get his tools. We then get a call an hour later saying he is not coming back and then we have to get it towed the next day. We had been waiting in the car for a total of 2.5 hours for some...thing we originally said we needed. The next day the tow truck driver was making fun of me for not having tools so clearly I was being made to be the fool with the workers. Overall if the initial woman who took the call conveyed the right information this would never have happened. Would not recommend to anyone. Roadside assist is not reliable or helpful. In addition , I submitted a complaint directly to them which they never responded to.
AAMI does NOT reward loyal customer
Been with AAMI for MORE THAN 10 years(diamond whatever level they called it). Yet a newbie is still getting better deal. Lol. What's the use of being a loyal customer?
The worst insurance. Keep away
I had an accident (not my fault) a driver hit me from behind, I contacted Aami and gave the personal details of the other driver. Aami never contacted the driver, not even his insurance, he did not give me information about my car, even when I called the information was very lack and it seemed that they did not know they had my car. Finally, 3 weeks after I left my car, they called me just to tell me that they declared my car as worv (but after I realize they declare like that my car one week before that they call me) since the price to fix it according to them was more than 6000 dollars when quotes from mechanics I asked are not more than 2000 dollars.
The aim of insurance is to help you not give you more headaches.
I bought comprehensive insurance with roadside assistance two weeks ago. I received 3 weeks to pay my policy.
Anyway, when I ask about roadside assistance AMMI says roadside policy activate after payment has made and claiming is stated in PDA.
Also, give me a lecture about customer responsibility for reading every letter of PDA.
When I ask them to refer the PDA not able to point any condition (spending 20 min on the phone).
The service representative was rude and not apologising giving miss information either.
Then talk to the supervisor, she gave me a lecture it is common knowledge and frequently ask question without referring to correct place in PDS.
The worst insurance company ever!!! ZERO STAR!
I had the most terrible experience during 2 month that they ride off my car as they were in fault. Paying the lowest amount even much lower than the market value fo the car. No reply to emails and queries and they did't release the payment for about 2 month after written off the car and took the hire car back without sending money into my bank account as I had requested. They made me, as a single mother with my little ones, to have a hard time during this time and made me financially loss. Although I sent my bank details via email 3 times, they...keep putting the wrong bank account details and sending incorrect remittance advices . It took 10 days for them to realise that they made a mistake with the bank account number. Very rude and poor customer service. And so unproffesional stuff and supervisors.
Very rude customer service
Mine 3 insurances are with AAMI. Called this morning for a query. Answer was very rude and when I remind her that I am a customer and have full rights for the query. No apologies only tone bit a bit normal
Questions & Answers
I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?
How do you decide who is at fault for collision
It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.
Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks
Get an answer from our members and AAMI representatives
|Category||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Optional Extra|
|Choice of Repairer||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Included|
|Transit Cover||Not Included|
|Trailer & Caravan Cover||Two-Wheel Trailer Cover included up to $1,000|
|Child Safety Seats and Prams||Included up to $500 per claim|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Included up to $1,000 (combined with Emergency Accomodation and Repairs)|
|Uninsured Motorist Benefit||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included|
|Theft or Attempted Theft||Included|
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