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AAMI Car Insurance - Comprehensive

AAMI Car Insurance - Comprehensive

1.7 from 272 reviews · View Statistics
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Reviews

  • Value for Money
    4.0 (3)
  • Customer Service
    4.0 (3)
  • Timeliness
    4.7 (3)
  • Job Satisfaction
    5.0 (1)
  • Transparency
    3.3 (3)
  • Claim Resolution Time
    • 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (0)
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D smitty
D smittySouth East Queensland, QLD

Muckup on their end this time.

published

Been with AAMI for 7 months now, never had an issue with my payments. There's always been money in the bank, for them to deduct the payments automatically. Wokeup this morning to an email, the payments been declined for insufficient funds LOL. Checked my bank money still in it, so had to manually process the payment through. If it wasn't AAMI fault, then I apologize. Only leaves one culprit then, Westpacs been messing around with my pennies ...tsk tsk tsk.

Value for Money
5/5
Customer Service
4/5
Phil Hicks
Phil HicksGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

5 stars for the person in Melbourne 1 star for the call taker in the phillipines

published

Always been with AAMI and they are great. They are competitive on price for long term customers HOWEVER. They Now have call takers in the Philippines I almost left them because of this. They are hard to understand and even thought they try they can't trully empathise with a fire that has consumed my fence.

Value for Money
3/5
Customer Service
5/5

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Micky22
Micky22Melbourne
  • 18 reviews
  • 14 likes

Disappointing resolution of their error.

published
Value for Money
4/5
Customer Service
3/5
Micky22
Micky22

Update: went with Budgetdirect which saved me almost $500.
Went through fine print on both contracts and the cover is very similar and completely adequate. Now looking at shifting home and contents insurance from AAMI to Budgetdirect.

Micky22
Micky22
See all AAMI Car Insurance reviews

Questions & Answers

ChittyD
ChittyDasked
Car Insurance - Comprehensive

I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?

No answers
Wendy0707
Wendy0707asked
Car Insurance - Comprehensive

How do you decide who is at fault for collision

2 answers
Fiona
Fiona

It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.

Angelito
Angelito

Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks

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AAMI Car Insurance - Comprehensive

Details

Compare all 4 AAMI Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel
Coverage TypeComprehensive
UnderwriterAAI
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional Extra
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is returned undamaged;
  • your car is repaired and returned to you;
  • your claim is settled
Emergency Transport & AccommodationIncluded up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)
Towing Costs Included
Hire Car after a No Fault Accident

Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is repaired and returned to you; or
  • your claim is settled
Essential / Emergency RepairsIncluded (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Lock and Key ReplacementNot Included
Transit Cover Not Included
Trailer & Caravan CoverTwo-Wheel Trailer Cover included up to $1,000
Child Safety Seats and PramsIncluded up to $500 per claim
New-for-old Car Replacement

Included, if you are the first registered owner of the car and it is less than 2 years old

Personal Property CoverIncluded up to $1,000 (combined with Emergency Accomodation and Repairs)
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 4 AAMI Car Insurance
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