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We have a comprehensive policy, and went to get 3 quotes for some minor damage to see if it warranted making a claim. As soon as ALL 3 panel beaters heard AAMI, they ALL refused to do the job. "will not deal with AAMI" was the general consensus. Have to fight and fight to get their money, and eventually get paid MONTHS later. It's just not worth it. Be aware folks, make some calls yourself to check, before you commit.
I will never use them again! Be warned
I was the NOT at fault driver and my vehicle was a Total Loss.
The vehicle was well under insured and AAMI takes out the registration and CTP insurance amount away from the final pay out figure and also took the full years payment for the insurance and then took out the full years insurance amount which, this totalled several hundred dollars. I have been with AAMI for a long time but now when it was time to claim they took every cent away, other insurance companies do not do this! Buyer be warned!
Looking for comprehensive car insurance at the weekend I came to know that those living in Nunawading, Blackburn and surrounding suburbs are expected to pay double the rate to those leaving in Camberwell or Canterbury for an instance. Why is that? What is the statistical data to back this? Were there more burglaries or thefts or accidents in the outer suburbs during 2020 and 2021 when we were in lockdown? Can someone explain?
Garbage customer service.
My insurance with @aami is due. After a recent experience where I discovered you should always cancel your contract and open a new year instead of renewing (last time, my annual fees dropped from $900 to $400 for the same service), that's what I tried to do.
So I went to their website to contact them. Three options: I can call, I can use the website itself, or I can use their text option. So I tried to use their text option, only to be told that I would have to use the website or call. So why even offer it as an option?
So I emailed a co...mplaint, explaining the situation and requesting that they send me the quote. They email back, explaining that the reason they could not use the text function was because I have to over listen to a "Your duty to us" spiel over the phone or read it on a website. So I can read it on the website but I can't read it via text or email? Pretty incredible that a company can have 130 employees and only two brain cells between them.
2 months in and still driving around with a massive chip in my windscreen
I have three full comprehensive AAMI policies which are always paid in full. I'm about to cancel them due to lack of customer service and false advertising. I was told my windscreen would be replaced with after market glass to which I wanted genuine. This in itself seemed to be an issue. I would have thought it made more sense to install genuine glass before after market. I was told that I'd need to pay my excess which is understandable plus the difference in cost in glass. They are now trying to sell me the genuine glass for almost $2k when yo...u can buy the genuine glass from a Volvo dealership for $1341.73. They now want me to pay $548.53 on top. I asked them for a breakdown of pricing. They could not provide this for me. This will be the last time I use AAMI. Good riddance I say. Stay away if you want a hassle free process, because they have proved nothing but the opposite of what they advertise.
tried to write off my car over a bumper
I made a claim to get my bumper and fender liner replaced. I was initially charged $800 which I thought was reasonable and payed that. after 2 days of them having the car I got a quote of $6000 which was extremely ridiculous, including an entire new body kit and front end including new head and taillights, badges and air conditioner which are all working completely fine. this quote was more than what the car was insured for so they tried writing the car off. after I said no to that it took them 3 days to get the car back to me. they also unlice...nsed the car without telling me which meant I got a letter a week later from the DOT saying I needed to hand my plates in. the entire experience was a disappointment and has left me in the dark on what to do now
Would give it a zero if I could
I had an accident (I was not at fault and provided them with the at fault party details) but they still made me pay out the entire year policy. I would understand if I was at fault but I wasn’t. The other party who caused the accident were not insured. It’s one of their finely printed conditions. They underinsured my car and over charged me. I’m at fault for not knowing or checking, after 10 years being a customer I trusted and paid the renewal and didn’t realise after having an accident for financially disadvantaged I’d be. I checked with other insurers and they don’t make you pay out the year for a not at fault claim.
Stay away from AAMI, they insist on using aftermarket parts on your brand new car and void your warranty!
Do not insure your brand new car with AAMI! I had my brand new car, only 6 months old damaged by someone else's negligence. I lodged a claim, provided the other drivers details who was at fault. AAMI assessors insisted on using aftermarket mechanical parts, voiding my 7 year warranty. I tried to escalate this matter several times and AAMI has a brilliant system of ignoring my concerns. I provided a copy of my car warranty, showing my concerns but they only ignore. It is amazing how bad they treat their customers! STAY AWAY FROM AAMI!!!!
Awful, you might aswell throw your money out the window.
Made my claim process extremely difficult and extremely drawn out only to argue it and further extend my wait time to get back on my feet. Insurance is not cheap and you would hope to think you could insure something with peace of mind that you are paying for a service. Do yourself a favour and don't consider AAMI.
They make it very hard to claim!!!
1. Cant access claim progress online
2. Calls long wait
3. They goto message bank and then message bank is full
4. They hang up mid call
5. They clearly want you to go away because its hard and not claim.
Ill be going to another insurance next time.
Don't value long standing customers
I had been with AAMI for over 30 years and every year they greatly increased premiums and gave little recognition for lifetime rating one. I and my friends have now all left AAMI as they abuse long standing customers
Stay Far Far Away from AAMI!
I had to deal with AAMI as a result of one of their insured drivers crashing into me (other driver at fault). AAAMI were completely uncompassionate, dishonest, fraudulent, bullying, time wasting and generally terrible to deal with for even the smallest matters. I would never insure with AAMI, not recommend anyone else does.
My opinion here seems to be in line with everyone else that has had to deal with them too!
STAY AWAY FROM AAMI!!
Road side assistance is very poor
Had flat tyre... in the main road. Had to wait from 12midday to 4pm. In between staff came 1km near the location, and dropped his job due to his impatience and aggressive behaviour. Was very rude towards the customer for not telling the correct address. Please recruit staff who have qualities of patience, empathy, politeness , atleast with good listening skills. Very disappointed with the service. All customer service on phone was excellent.
Clearly AAMI aren’t after business!
I called and sent a live chat and customer service is terrible.AAMI must be making a tonne of money as they’re not interested in getting business! I was a customer for 17 years and have just returned from 2.5 years in London and they won’t honour any of the no claim bonus etc that I had before I left. Customer service was pretty much like ‘too bad’…I’ll take my business elsewhere and you can keep your attitude!
Worst Customer Service EVER, errors at every turn
Not-at-fault claim, errors at every turn and honestly the WORST customer service I have ever encountered. As a last straw I rang their 'customer relations' phone number however, that goes through to an automated voicemail without even a human greeting to let you know you have called the right place - this really added to an already abhorrent experience. When I raised this as a possible PR fail, they applied the same lack lustre care factor as actually sending my vehicle to the correct repairer and getting it fixed. The whole ordeal has been SO unpleasant that after 20 years of insuring with the Suncorp Group we will be taking every single policy we have away from them.
Questions & Answers
I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?
How do you decide who is at fault for collision
It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.
Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks
Get an answer from our members and AAMI representatives
|Category||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Optional Extra|
|Choice of Repairer||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Included|
|Transit Cover||Not Included|
|Trailer & Caravan Cover||Two-Wheel Trailer Cover included up to $1,000|
|Child Safety Seats and Prams||Included up to $500 per claim|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Included up to $1,000 (combined with Emergency Accomodation and Repairs)|
|Uninsured Motorist Benefit||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included|
|Theft or Attempted Theft||Included|
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