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AAMI Cancelations beware
Insurance was simple while I had it one claim for a windscreen simple fast. BUT when I sold the car and cancelled the insurance a refund was due for the unused time , Great. They took all my details and said they would pay it back in to bank account really 10 days go by and nothing. I ring them and they don't even bother checking just tell me it might take longer like 10 days instead of the 3 days I was told. I asked them to check not just guess. Then I find out that they hadn't put it in to my account and that they had sent a cheque out. A che...que who uses cheques these days no one besides that I told them I am going overseas so I don't live at that address anyway. Complete rubbish and just trying to hold on to the money as long as they can. Still on hold while writing this review. Pathetic excusses from them...
Worst Car insurance - Please stay away
I went with AAMI because of low insurance policy - Got a call from repair no parts in town for Toyota Corolla which is hard to believe and they informed it will take another 8 weeks for the parts to arrive.
I think AAMI is big SCAM it should be avoided at any cost and go with proper car insurance company
Avoid AAMI and Suncorp at all costs
Woeful and rude customer service. They don't care about you as a customer, only the bottom line. My car was in an accident, and they took it to one of their 'authorised repair centres'. Said it would be back in 2-5 business days, but I ended up getting my car back 60 days later. Zero communication from AAMI, or the car repair centre. It was towed and transferred elsewhere. I had to follow up and chase for two whole months, on my own time, often during work. I then raised a complaint which went up to Suncorp, and they only further wasted my time.... The agent there did nothing but make poor excuses and perpetuate false and misinformation so they were able to get out of any sort of compensation for misleading me. My excess was also through the roof compared to many other, more reputable insurers I have found today, almost a year after taking out my policy. They also like to do things like authorise second hand parts without ever notifying you. AAMI sucks. I would rather drive around with no insurance, even if they were the last insurer on the planet, I would never go to them ever again, and I will ensure everyone I know does the same. Avoid at all costs, there are many better car insurance options out there. AAMI deserve to be dissolved as a company, but funny they just might do it themselves with the way their treat their customers, the sole life source of their business. Nice work AAMI!
I actually do feel lucky.
I was involved in an accident where I wasn't at fault. Staff were really kind, caring and helpful. Car is a write off as its not worth much. Less than a week since the accident and the funds for my car are already in my account. I will be taking out a policy with AAMI for the next car I buy. I couldn't fault them. I am really happy with the service.
Worst car insurance- Please do not buy any AAMI insurance
My dad was involved in a car accident in which the person at fault was with AAMI. So we agreed for AAMI to fix his car thinking it would be a smooth process however it has been nearly a month and no one from AAMI has bothered to call us to inform the outcome of his car. Whenever I called, I would be on hold for 10-20 minutes and the AAMI representative would eventually tell me that someone would get back to me within the next two days however this has never been the case. As his car hire was due to expire, I decided to call AAMI again and this ...time the person on the line told me that my dad's car will be written off and we can no longer hire the car. The person on the line kept apologising but at the end of the day, what can that apology do? It can't buy us time to purchase a new car... Overall, I am very disappointed in AAMI's service and would not recommend for anyone to purchase insurance from them.
Authorised Repairer Only
Tried to get my car fixed in Dandenong . Closest repairer they use is Hallam. I told them I have no time to take it there and could I use a repairer close to me. Came back to me saying I have to use their authorised repairer. All repairers do insurance work. NEVER AGAIN>
AAMI is a good service provider UNTILL you envolved in an accident.
TERRIBLE TERRIBLE TERRIBLE SERVICE.
Its been 60 days since my car is with repairer (AAMI’s suggested repairer) Even estimated pick up date passed away by 10 days. Called repairer and got reply that even they don’t know how long will it take. Even no help from AAMI.
High cost of premium - policy went up the second year even though the price of our car went down (no claims made).
When are car was stolen:
Car was recovered and sent to a repairer. It then sat at the repairer for 6 weeks without assessment. Every time I called the main AAMI number a 'specialist' told me different information. Reasons I was given for why the car was taking so long changed each day and included: 'it is at the wrong repairer', 'repairer had a fire', 'assessor is on leave, someone else has been assigned and will call you back (...never did)'. When it was finally assessed I was given misinformation by AAMI staff (assessor said we had the option of purchasing the car when it is not an option in the PDS). Constant delays in every department. There was a week delay between the Total Loss department calling me and confirming my details (21/1) and then me calling them to find out what is happening with the payment (28/1) to find that it has been fully processed yet. The service is shocking and communication is worse. Avoid
AAMI looks cheaper comparing to other service but they really have a poor service. I had to make more than 50 calls to settle my claim my sides which they never make any attemp to contact me at all. Had to stay on 40-45 minutes on hold.. personal belongs were capped 1000 limit where an ipad itaelf cost $900. So rude staffs, have no idea what they were explaining. Charged for whole year premium but disnt allow me to add new car under same policy after other car got writtwn off. Put a complaint where their managers werent helpful on any cases. Sp...oke to them multiple time about thia with no progress. Same issue with hire too. Absolutely terrible service. At the end they blocked me on facebook as I wrote about their service experience.. i wouldnt recommend or go with Aami anymore.
Terrible & dodgy Insurance company
I got Comprehensive car insurance from AAMI early this year. After six months of purchasing insurance, my car got written-off as a result of an accident where other party was on fault (the other driver hit my car from behind). I lodged my claim, provided all details of other driver and the circumstances of incident. Despite not being on fault, I was asked to deposit excess amount of $700 - which I did. I was told that a hire car was booked for me and that would remain with me till my car get assessed/repaired. Next day, repairer towed away my c...ar and I headed to the car hire company which was 20km away from my residence. I paid for taxi and got there. But I was surprised when I got informed that there was no car booked for me. I rang AAMI again to confirm and I was shocked with their answer that I wasn't eligible for the car hire and that it was booked mistakenly.... such a shame, that left me without a car for a week till it was written-off and paid the the agreed value. But during the settlement I wasn't advised that the AAMI would retain the refund of remaining Rego which was six months ($410). I came to know about it after four months when I called Vicroads. They advised me that refund cheque was issued two months ago to Insurance company ... what a rip off? would you still trust this dodgy insurance company? After passing four months I'm still trying to get my refund back from AAMI by lodging complaints to different sources but no avail. Stay away from this terrible company.
Great if you let them take money and that's it - Worst service ever!!!!!!!
$1250 was my excess! Called and logged insurance claim once i removed tree branch. Was easy and seemed quite good. Lady said as i was not at fault i receive a loan car as well. That was the end of service.
02nd Dec 2020 -Dropped car at Capital Smart who said car would be ready in a week. I thought this would be quite soon? They said would call me that arvo with when car would be ready. No call. Called AAMI end of following day who said they closed and to call back again so i did. Then was told capital smart couldn't do the repair job and...
Worst insurance company ever
Over 6 months have passed since my car was stolen. Took over 3 months to approve my claim and a further 3 months for the repairs. Still don’t have it.
Worst insurance company to make a claim with
I have comprehensive car insurance with AAMI and when it came to making a claim with them after my car was stolen, AAMI refused to honour its policy to provide me with a hire car. I was advised that they only recognised one hire company within the Sydney region and I could only use that company. This is despite the fact that this company had no vehicles available for the next few months. This meant that I was without the use of a car for work for the last month. Their customer service has been abysmal and I have been offered no assistance by th...em. They have caused so much undue stress and it is not the first time that I have heard about their dismissive and appalling service. The statement on their website that “The convenience of a hire car – similar make and model to yours - until you get your car back or it’s confirmed written off” is clearly a misleading statement. When my car was finally found by the police, AAMI took it for assessment without providing any notice to me and dumped the car at my home without repairing the issues identified. I would never recommend AAMI Car Insurance and will not be renewing my policy with them.
- Car Insurance - Comprehensive
- Verified customer
AAMI took away all my choices and left me stranded on Tuesday night.
Last week in the wind something blew into my car making small dents in 3 panels.
I spoke to insurance and told them I wasn't sure if I wasn't to claim... so they said they'd assess and go from there.. OK. I explained to everyone I don't know how this works
Today I got a call telling me it was a write off- I could never in a million years imagine that... The average price of this model is $15.000- the repair quote was $5000
So I told them I wanted to think about what to do next, I may just get it repaired privately since the insured amount would...
Still have to pay insurance policy even when car written off
Car insured with AAMI for 5 years. Car in accident and written off. When accessing the claim amount they deducted the remaining 4 months insurance for a car that doesn't exist. Are you serious. Sure charge a cancellation fee but don't charge all the remaining insurance for a car that is gone to the Car Gods.
Have 2 comprehensive vehicle insurance policies with AAMI, made a claim this year for minor damage caused by another vehicle whose details i had. I found the claim process quick and painless l did refuse to accept their 1st preference repairer and was escalated to a manager where i argued for another repairer l was familiar with for good work who was also a registered AAMI repairer but not promoted by AAMI. I had a hire car arranged and taxi to/from repairer. Based on my experience and I'm not someone who tolerates bad service I couldn't fault my experience and would recommend.
Only downside is their premiums increase by double digit % annually however if you call their c/s agent does have authority to reduce by 3%-5%.
AAMI does not
No value for money ,they have worked hard not to help.AAMI like to hide key information in the back pages. I do not trust them and will not use them again.
Corner cutting repairs (WHISTLEBLOWER INFO)
I worked for AAMI 99 walker Street North Sydney and whilst I was there in their motor claims department I realised aami would allow their customers to obtain a quote and then they would show that quote to their own repairer to undercut the quote to ensure they chose the repairer. Now as for capital smart when it was introduced their capital smart facilities although not aami suncorp as a parent company own a percentage of AMS Group and Capital Smart with Jim Vais if your car goes to a capital smart you'll be met with a smile and all happiness b...ut let me tell you this I know panel beaters who work in capital smart facilities Instead of them spray painting the high fillers (primer) they use paint rollers to apply the high fill (google it the info from others is out there its true) secondly they blend clear coats all automotive paint specialists and paint reps will tell you "you can blend your base coats but never can blend your clear coats" for those wondering your base coat is your color ie. Red white blue metallic paints you can blend these however if you blend clear coats what happens is a faded line will appear eventually and lead to clear coat flaking away and we all seen cars where the clear is flaking usually from a half assed repair. Secondly capital smart shops do NOT properly remove panels or bumpers to allow proper painting they will go as far as they can to save money for their share holders so yes they will use masking tape and mask up door handles door moulds and what happens is you get a painters edge (paint line build up as high as the masking tape) around your door handle or door moulds and in afew months or year or so it will start to flake. If you are insured with aami change to a insurer who allows choice of repairer and when you choose the repairer ensure they are a reputable repairer in which their scope of works may include painting and repairing high end vehicles OR car restorations as any smash repairer who does restorations on old classics like old muscle cars or hot rods they will easily give you the best paint and repair finish you can get aami have throughout the years been over the news for their shonky repairs and corner cutting and seeing I have worked both insurance and assessing and smash repairs myself I would stay clear of every suncorp brand of insurance Stay clear of: Vero Bingle Gio Apia Aami Suncorp
Not lucky to be with AAMI
I made a claim late September 2020. It was a accident caused by a animal. My car was picked up and kept for at least 3 weeks to get repaired. My car gets towed back the tow truck driver asked what did they actually fix? I was like well the gearbox but that was it. The car needed bonnet and bumper fixed. I drive to my friends which is 80k’s I hear this loud scraping. I quickly pull over and see half the bumper is hanging onto my tire scraping it as I am driving. I contact AAMI when I get home. Two weeks now and no one has contacted me back. Real...ly bad after care and getting the job done properly. So now I am on the hunt for a better insurer. AAMI is owned by Suncorp banking it’s a QLD Company that does not live by its ads. More like unlucky to be with AAMI and if you are better hope you never get to experience this terrible service. This is how my car came back.
Unbelievable experience. Absolutely disgraceful and shonky.
Brand new vehicle less than 700km on clock. Hit from behind and spun damaging left side passenger wheel. Forced to go to their repairer. Went to pick up some of my gear. Found some property laying on driveway beside vehicle. Left some property in vehicle which was apparently stolen during the repair process which is now in it's 6th week. Advised car okay to pick up today. Refused to accept it as still damage on vehicle and trim not fitting properly. Wheel that was damaged in accident and I demanded it be replaced was found in spare wheel compar...tment. Been with Aami for nearly 40 years for car and home insurance. Paint does not match. Told they can't get it to match. Disgusted with their service this time. Today I have been advised the missing gear has been found, but only after I rang the assessor to discuss the situation with him. Surely good customer service would have meant that they rang me to advise me it was found. I again asked why I was not allowed choice of repairer as I have never had this issue with previous claims. I was then advised that I could have obtained other quotes but I still had to go to their repairer and could not go to one I know would do a good job and pay the difference. Apart from this no one has responded to the complaint I lodged with them last Wednesday so I can only assume that they don't care for their customers. I can only say do NOT insure your car with anyone in the AAI group as it will not be a pleasant experience.
Questions & Answers
I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?
How do you decide who is at fault for collision
It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.
Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks
Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital
Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.
Points of praise for AAMI:
- AAMI's top score was given for its timeliness in responding to claims.
- Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
- Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.
Pain points with AAMI:
- AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
- Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Legal Liability Cover||Not Included||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Not Offered||Optional Extra||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Zero Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Not Applicable||Not Allowed||Not Allowed||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Not Applicable||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)||Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)||Reasonable taxi costs included for up to 2 journeys|
|Towing Costs||Not Applicable||Included||Included (only for a claim made under 'Damage by uninsured drivers'||Included|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Not Applicable||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Applicable||Not Included||Not Included||Included up to $1,000|
|Transit Cover||Not Applicable||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Not Applicable||Two-Wheel Trailer Cover included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Not Applicable||Included up to $500 per claim||Not Included||Not Included|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Not Applicable||Included up to $1,000 (combined with Emergency Accomodation and Repairs)||Not Included||Included up to $500 (does not include cash, tools and items use for business or trade)|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Included||Not Included||Not Included|
|Fire||Not Applicable||Included||Not Included||Included|
|Collision||Not Applicable||Included||Not Included||Not Included|
|Natural Events||Not Applicable||Included||Not Included||Not Included|
|Theft or Attempted Theft||Not Applicable||Included||Not Included||Included|
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