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Reviews

2.0

1,199 reviews
5
(202)
4
(80)
3
(41)
2
(92)
1
(784)
  • Value for Money
    2.0 (153)
  • Customer Service
    2.0 (150)
  • Timeliness
    2.2 (81)
  • Job Satisfaction
    2.2 (53)
  • Transparency
    2.0 (116)
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Justin Hilton

Justin HiltonCentral Highlands and Goldfields, VIC

Try any other company

published

I have 5 policies with this company (2 house and contents, 2 cars and a caravan) and my car insurance policy just went up significantly with no claims on any policy ever. When I called in the hope of getting some loyalty in return was given attitude and told I had a claim on a hot water service on one of the houses - untrue. I made an inquiry about it but wasn’t paid out. Have always paid policy’s in lump sum. Got better prices at CGU and GIA and will be moving all policies. Give them a miss! High prices, rude service and no loyalty to existing customers.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
D Parekh

D ParekhGreater Melbourne (Outer), VIC

  • 3 reviews

Unexplanable Hike In Premium

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda CX-5
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Frustrated

FrustratedPerth, WA

  • 2 reviews

Dont end up paralysed on life support

published

If you are in an induced coma, paralyzed from the neck down and on life support they still expect you to phone their customer service dept. Never in my life have I dealt with a company and its investigators with such little comprehension of what families go through in this situation. Total lack of compassion and empathy. They have been no help what so ever 3 weeks in from our son being in this condition.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim DateOctober 2019
Claim ApprovedNo
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Chan t.

Chan t.Perth, WA

Aami -efficient, quick and wonderful service

published

I have been with many insurance company in my lifetime . I must say AAMI have been nothing but amazing . Both times I was in minor car accidents, I had no trouble getting my claims . It was so simple and quick ! They even offered Uber service to and from home. So thank u once again from the bottom of my heart AAMI.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateJune 2019
Claim ApprovedYes
See all answers
oscar

oscarPerth, WA

  • 3 reviews

Making a written of claim. Poor communication and no follow up

published

My car had recently had an accident and I make a claim with them. I took my car to their suggested repair center the next day they told me they had to transfer it to their own repair center. After that there has been no communication from them. I had to call and found out that my car has been escalated to be written off with no formal communication from them. I call again after a week and was told to either to call there written off team or wait 10 to 14 business days. Its been 3 weeks and I still could not reach there written off team as there is a await time of 1 hr and you have to tired of waiting. Still chasing them terrible service on.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateFebruary 2020
Claim ApprovedYes
Car ModelToyota Corolla
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Emily

EmilyGreater Melbourne (Outer), VIC

Expensive

published

Paying $130 a month for comprehension car insurance, I have contacted 5 other companies offering me insurance at half the price of what ammi is offering. Over the years ammi have just upped my payment and lower the amount I get back! No customer loyalty at all.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Focus
See all answers

Don’t go there. Worse insurance company

published

Terrible company. No ethics . They don’t care about customers. They are only focus on their business. I had the worse experience with them. Poor communication, poor service and no customer focus. All they want is your money. Don’t go there . They ruined my life. I don’t have space to describe the whole history but can garantee this is the worse insurance company in Australia.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Peter A.

Peter A.Greater Melbourne (Metropolitan), VIC

Still Waiting after 3 weeks for my write off payment!

published

My car was written off by aami in 6th Feb after hail damage. Aami advised they would call within 3 days and ask for bank details. After no call in 12 days I called them and gave my details on 19/02. It’s now 25/02 and I’ve had no call, no payment. Not good enough aami, you were quick to take my payment of the excess, and to tell me there was no refund on the unused portion of my 10 day old insurance premium. Pay up now please.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelFord Fiesta WP
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Jess H.

Jess H.Greater Melbourne (Metropolitan), VIC

Not at fault but you will get all the blame

published

Car damaged by another car, provided details as per agreement, told I needed to obtain more information from the other driver every time
I spoke with AAMI. Evaluator disagreed with damage.

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateFebruary 2019
Claim ApprovedNo
See all answers
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Smooth experience

published

Had a really smooth experience with AAMI, from the initial claims call, follow up txts and emails, to sorting a rental car while mine was being repaired. They organised Ubers from the repairer to the rental place and back. Even the repairer Capital Smart was very professional. Used to be with Coles, AAMI is far better.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
one eyed z.

one eyed z.

  • 2 reviews

Price increase

published

They increased their prices $200 this year for renewal.. goodbye AAMI I just got cheaper deal elsewhere..not a nice way to treat your long time members with a massive jump in price for the same car and zero claims.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Choose wisely

Choose wiselySydney, NSW

  • 2 reviews

misleading advertising of rating 1 so beware all you loyal aami customers

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelHyundai Accent RB (Hatchback) Active
See all answers
Fastcat45

Fastcat45North Western Region, NSW

Great service

published

Great company who have quick response times. Whole family of 5 have all policies with Aami for many years. Recently had to make a claim for the Canberra hail storms and whole issue was resolved within 14days from start to finish.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Car ModelKia Cerato BD (Sedan) GT
See all answers

AAMI can not give straight answer and are deceiving

published
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Car ModelMercedes-Benz C-Class C63 AMG S
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Hamid B.

Hamid B.Sydney, NSW

  • 2 reviews

Had good and smooth experience

published

It was good and smooth experience for me. Time manner was long but they extended hire car until my car fixed and booked me taxi from hire car office to my car, generally good

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
See all answers
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Ben S.

Ben S.Sydney, NSW

Extremely clunky and buggy website, defective system that gives an error every time i try to view my policy

published

I've had a car insurance with them for over 3 years now, and you know what, every year after i paid for the renewal, it never sends me a confirmation, and when i login to check the policy, it always gives an error. i had to call them to send me a certificate of currency and the customer service rep told me their system is just buggy like that, and they didn't know why it always fails.

Next year I'm thinking about moving to another insurer for sure.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Niki

NikiSydney

Awesome!

published

I have gone to other firms but keep coming back. By far the best, most hassle-free when making claims. Great service, no fuss. I've been lucky to be with Aami!

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim ApprovedYes

Terrible experience

published

Most expensive and useless insurer. I have been with aami once last year and toward the end of the term i decided to change to nrma because it’s $1000 more than nrma so i called to cancel. They said i will be charged $38 cancellation fee + no refund for any remaining days.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSubaru WRX
See all answers
Stranded

StrandedSydney, NSW

  • 2 reviews

Terrible road side assitance

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Swift
See all answers
Angela P.

Angela P.Greater Melbourne (Metropolitan), VIC

  • 6 reviews

Worst experience ever

published

Worst customer service, especially overseas call centre. Extended waits for assessment and very bad repair. My radiator was leaking and no one cared. I had to take my car to SUBARU in the end. I also ended up having to take multiple days off work and they did not compensate for lost time. I was also told over the phone I should be lucky they are fixing my car.... clearly they don’t understand the concept of insurance. The worst customer experience of my life. More like unlucky I was with aami

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
See all answers
Page 2 of 60
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Questions & Answers

Jase J.

Jase J.asked

Car Insurance

Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital

No answers
jay shankhar

jay shankharasked

Car Insurance

the car is my name where as my wife is the main driver, can i insure the car in her name please

2 answers
S G
S G

You can insure the car while including her as the main driver. However, it is still your car and the insurance will pay you if something happened to your car.

Fired Up
Fired Up

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abed

abedasked

Car Insurance

I had an accident with one of your customers smash my care from the back ..... now he gave me the insurance policy number what to do ??????????? i need to repair my car???

2 answers
Fired Up
Fired Up

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john smith
john smith

i havent got any customers

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