Reviewer Photos & Videos
Easy and no red tapes regarding claims
I would like to thank this insurance for their excellent customer service and of course for processing my claims so quickly. I took me only few minutes to claim for my car repair and booked me in straight away for repair. I’m very happy that I decided to insured my car with AAMI. So for those looking for good insurance, this insurance is highly recommended. A+++
Unlucky I was with AAMI
Got renewal, agreed value had dropped a lot, premium was still the same. Took 5 minutes to search the web, got insured for 3000 more value for 300 less premium and excess dropped 150. Wish I had never signed up with AAMI.
AAMI are the worst insurance company I've dealt with.
It was good value but not if they never planned to lodge a form I made, then it's quite a waste of money! It took about 10 days to get told we won't be getting help by AAMI. I have been with AAMI for about 4 years now and really regret my choice. I just hope everyone else heads my warning and cancels their AAMI policies. AAMI gave me the worst time rejecting my claim over and over. I just found out it's only going to cost $600 to fix this issue so now AAMI has lost a customer with 2 cars that has never filed a claim in 4 years. I'm changing to ...RACV as AAMI have no loyalty, they are greedy and have no customer service skills. All they had to do was offer to pay my insurance claim and I wouldn't of even accepted it so they have lost alot more than $600
- Car Insurance - Comprehensive
- Verified customer
13 Months - 80k lost.
13 months they refused to admit my flooded car couldn't be repaired. They were just forced to scrap the car last week by AFCA. Lookup AFCA Determination 703903. They had the car for 9 of 13 months and I lost my job. These people are sick and twisted, laughing at my distress in call recordings telling me I'm being silly. You cannot trust them to assess your car, treat you like a human, you cannot trust them to update you, you cannot trust they will comply with the Privacy Act, they may conspire with manufacturers to make sure you cannot mount a defence.
10 years customer, but never again.
Been with the company over 10 years, no claims etc , When I was rear ended, I was at fault because I was coming from a merging lane, but apparently the law is wrong.
“Here the blue car must give way to the orange.”
I have been with AAMI for the last 5 or 6 years, could be more. Always very helpful and great on roadside assistance. When I lodged claims they take all the pressure off. Even through these toughs times gave me a great deal and discount, being off work. Much appreciated.
Not interested in retaining customers
I left AAMI after being with them for 10 years .
Got tired of getting renewals at higher rates and getting cheaper online offers from them . This is inspite of a good driver record and no claims in years. I called to get a better offer and it was still higher than the one I got emailed . I don’t know how they justify the price difference .
Years ago when I claimed, the repairs always took longer than expected yet I still stuck around. Getting tired of having no value as long customer.
I am currently an AAMI customer that is looking for new car insurance as my premiums have gone up a lot. However while on this website I have seen a lot of 1 star reviews and that does not reflect my time with AAMI. We have made three claims with AAMI over 10 years and each time they have been AWESOME. Flood damage ruined one car and they paid out within 3 days. A tree branch damage a car but no problems getting it fixed. If I do leave it is on price alone.
After sixteen years with AAMI insurance and multiple policy's without a single claim, i claimed for a cracked windscreen only to be knocked back and told I would have pay $1050 in excess when it only costs $280 to replace. Very rude people to deal with on the phone, kept on hold for an hour and a half having to listen to music telling me I'm lucky to be with AAMI, I didn't feel very lucky at all, cancelled all policies
I transferred insurance to another vehicle and they kept charging me for 2 years till I picked it up and wont refund money, it happened to two of my vehicles, 1 years policy will not end automatically
I feel like I am being conned
My windscreen is smashed and needs replacing under the cover I have with AAMI. Their preferred repairer - O'Brian - cannot do it for a month, but I have the option of getting a 'fair and reasonable' priced alternative repair and be reimbursed. I have a quote for $2,300 from a local place, and a written quote for $4,000 from O'Brian.
Despite this info, AAMI will not tell me if they consider $2,300 to be 'fair and reasonable' and reserve the right to not reimburse me in part or in full. This means I either gamble or go without my car for 1 month.
The only reason I can think of that they will not tell me that my local quote is fair and reasonable is that they wish to withhold money from me.
5 stars for the person in Melbourne 1 star for the call taker in the phillipines
Always been with AAMI and they are great. They are competitive on price for long term customers HOWEVER. They Now have call takers in the Philippines I almost left them because of this. They are hard to understand and even thought they try they can't trully empathise with a fire that has consumed my fence.
Excellent customer service
Fantastic customer service, negotiated policy pricing to my advantage. The lady was so considerate and kind with my dealings. Been with Aami for a very long time and never been let down.
Very unhelpful team.
1, The total lost team is misleading me when they find out my car was not worth to be repaired after Ammi’s member crashed into my car last week.
They didn’t tell me my options but just ask me how much do I value my car which does make sense as I am the owner of my car but I have no knowledge of valuation a car.
2, push the settlement amount very low.
3, they even tried to take the balance of car registration from me that I paid for a year of period a month ago. That really is a rip off. I paid the car registration why they take the money? Wh...at about if my car registration was not paid yet, or expired will Ammi pay for it? 4, All their misleading behaviors caused me do not trust them. All the decision or discussion between Ammi and I are not in written which make me feel unsafe to give them my certificate of car registration. Because they even refused to put the decision of phone discussions in written when I requested they to email me the decisions as evidence. 5, Ammi didn’t want to help but use some kind of strategy to hassle me. They don’t extend the hiring car for me unless I give them the certificate of my car registration which is a risk that they will make decision of settlement without my agreement and close the case.
After 15 years of loyalty, I received a renewal which was nearly 20% more than previous year. In addition my AGREED Value was dropped by $7000. A quick ring around found similar insurance from competitors for around $200 less. On calling AAMI, they couldn't have been less helpful..no competitive quote, no justification for reducing an agreed value, no valuing of customer loyalty.
There goes my business with AAMI
Worst service ever. First claim after 20 years will be cancelling all policy and moving to a no sun Corp insurer.
Don’t return phone calls, terrible internal process, no accountability, no customer service. Brakes system faulty after the repairs after a few calls chasing the AAMI team their only plan was that we drive the car around to get it assessed again. When we raised the safety concern they changed the mind and said someone would call us back. What a joke no calls back. Called them again on a Saturday and they don’t have anyone working Saturday to follow it up... apparently ours is no longer a claim it’s an assessment review to determine if the fault...y breaking system was caused by the the accident. I understand people are busy and don’t get around to return calls but this shows to me the values and culture at AAMI or any of there other Suncorp companies need urgent attention. And to think I’ve recommended them to family and friends before. My bad. One would have hoped someone would have completed a safety check on the car. Must be all about the panel work and complementary wash!
steer away from AAMI, they only us their own repairers
I am shocked with the experience I had with AAMI during this car claim:
not being able to take it to my preferred repairer, have to use their repairer
the extensive delay is in acceptable (2 months and no progress)
the lady AAMI operator offered no help, rude and unprofessional, kept on interrupting the conversation and eventually hung up on me
I had a car accident but the one who was faulty have the 3rd party aami insurance but the way aami treat to me is unbelievable, they never spoke to me just come up with a amount and post that to me through mail. I show my disagree but they not bothered that too.
I suggest dont go with aami.
Its terrible products, poor customer services, very greedy company
We purchased 5 policies including 2 cars and 3 houses with AAMI for many years without claim. Last year, the car has been took away by theft but I did not receive any money from AAMI. AAMI even took the access but did not attempt to contact us. We took them to the court.
No respect for loyalty
After 20 years of loyal patronage with no at fault claims the premium went up by 10% and after receiving a quote from a Competitor that was $400 cheaper I rang aami hoping to stay with them but they wouldn’t even drop their price by $50. I was hoping to stay but their customer service was pathetic.
Questions & Answers
I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?
How do you decide who is at fault for collision
It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.
Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks
Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital
Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.
Points of praise for AAMI:
- AAMI's top score was given for its timeliness in responding to claims.
- Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
- Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.
Pain points with AAMI:
- AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
- Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Legal Liability Cover||Not Included||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Not Offered||Optional Extra||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Zero Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Not Applicable||Not Allowed||Not Allowed||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Not Applicable||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)||Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)||Reasonable taxi costs included for up to 2 journeys|
|Towing Costs||Not Applicable||Included||Included (only for a claim made under 'Damage by uninsured drivers'||Included|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Not Applicable||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Applicable||Not Included||Not Included||Included up to $1,000|
|Transit Cover||Not Applicable||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Not Applicable||Two-Wheel Trailer Cover included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Not Applicable||Included up to $500 per claim||Not Included||Not Included|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Not Applicable||Included up to $1,000 (combined with Emergency Accomodation and Repairs)||Not Included||Included up to $500 (does not include cash, tools and items use for business or trade)|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Included||Not Included||Not Included|
|Fire||Not Applicable||Included||Not Included||Included|
|Collision||Not Applicable||Included||Not Included||Not Included|
|Natural Events||Not Applicable||Included||Not Included||Not Included|
|Theft or Attempted Theft||Not Applicable||Included||Not Included||Included|
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