I would like to thank this insurance for their excellent customer service and of course for processing my claims so quickly. I took me only few minutes to claim for my car repair and booked me in straight away for repair. I’m very happy that I decided to insured my car with AAMI. So for those looking for good insurance, this insurance is highly recommended. A+++

Got renewal, agreed value had dropped a lot, premium was still the same. Took 5 minutes to search the web, got insured for 3000 more value for 300 less premium and excess dropped 150. Wish I had never signed up with AAMI.

It was good value but not if they never planned to lodge a form I made, then it's quite a waste of money! It took about 10 days to get told we won't be getting help by AAMI. I have been with AAMI for about 4 years now and really regret my choice. I just hope everyone else heads my warning and cancels their AAMI policies. AAMI gave me the worst time rejecting my claim over and over. I just found out it's only going to cost $600 to fix this issue so now AAMI has lost a customer with 2 cars that has never filed a claim in 4 years. I'm changing to ...

13 months they refused to admit my flooded car couldn't be repaired. They were just forced to scrap the car last week by AFCA. Lookup AFCA Determination 703903. They had the car for 9 of 13 months and I lost my job. These people are sick and twisted, laughing at my distress in call recordings telling me I'm being silly. You cannot trust them to assess your car, treat you like a human, you cannot trust them to update you, you cannot trust they will comply with the Privacy Act, they may conspire with manufacturers to make sure you cannot mount a defence.

Been with the company over 10 years, no claims etc , When I was rear ended, I was at fault because I was coming from a merging lane, but apparently the law is wrong.

“Here the blue car must give way to the orange.”

I have been with AAMI for the last 5 or 6 years, could be more. Always very helpful and great on roadside assistance. When I lodged claims they take all the pressure off. Even through these toughs times gave me a great deal and discount, being off work. Much appreciated.

I left AAMI after being with them for 10 years .
Got tired of getting renewals at higher rates and getting cheaper online offers from them . This is inspite of a good driver record and no claims in years. I called to get a better offer and it was still higher than the one I got emailed . I don’t know how they justify the price difference .

Years ago when I claimed, the repairs always took longer than expected yet I still stuck around. Getting tired of having no value as long customer.

I am currently an AAMI customer that is looking for new car insurance as my premiums have gone up a lot. However while on this website I have seen a lot of 1 star reviews and that does not reflect my time with AAMI. We have made three claims with AAMI over 10 years and each time they have been AWESOME. Flood damage ruined one car and they paid out within 3 days. A tree branch damage a car but no problems getting it fixed. If I do leave it is on price alone.

After sixteen years with AAMI insurance and multiple policy's without a single claim, i claimed for a cracked windscreen only to be knocked back and told I would have pay $1050 in excess when it only costs $280 to replace. Very rude people to deal with on the phone, kept on hold for an hour and a half having to listen to music telling me I'm lucky to be with AAMI, I didn't feel very lucky at all, cancelled all policies

I transferred insurance to another vehicle and they kept charging me for 2 years till I picked it up and wont refund money, it happened to two of my vehicles, 1 years policy will not end automatically

My windscreen is smashed and needs replacing under the cover I have with AAMI. Their preferred repairer - O'Brian - cannot do it for a month, but I have the option of getting a 'fair and reasonable' priced alternative repair and be reimbursed. I have a quote for $2,300 from a local place, and a written quote for $4,000 from O'Brian.

Despite this info, AAMI will not tell me if they consider $2,300 to be 'fair and reasonable' and reserve the right to not reimburse me in part or in full. This means I either gamble or go without my car for 1 month.

The only reason I can think of that they will not tell me that my local quote is fair and reasonable is that they wish to withhold money from me.

Always been with AAMI and they are great. They are competitive on price for long term customers HOWEVER. They Now have call takers in the Philippines I almost left them because of this. They are hard to understand and even thought they try they can't trully empathise with a fire that has consumed my fence.

Fantastic customer service, negotiated policy pricing to my advantage. The lady was so considerate and kind with my dealings. Been with Aami for a very long time and never been let down.

1, The total lost team is misleading me when they find out my car was not worth to be repaired after Ammi’s member crashed into my car last week.
They didn’t tell me my options but just ask me how much do I value my car which does make sense as I am the owner of my car but I have no knowledge of valuation a car.

2, push the settlement amount very low.

3, they even tried to take the balance of car registration from me that I paid for a year of period a month ago. That really is a rip off. I paid the car registration why they take the money? Wh...

After 15 years of loyalty, I received a renewal which was nearly 20% more than previous year. In addition my AGREED Value was dropped by $7000. A quick ring around found similar insurance from competitors for around $200 less. On calling AAMI, they couldn't have been less helpful..no competitive quote, no justification for reducing an agreed value, no valuing of customer loyalty.
There goes my business with AAMI

Don’t return phone calls, terrible internal process, no accountability, no customer service. Brakes system faulty after the repairs after a few calls chasing the AAMI team their only plan was that we drive the car around to get it assessed again. When we raised the safety concern they changed the mind and said someone would call us back. What a joke no calls back. Called them again on a Saturday and they don’t have anyone working Saturday to follow it up... apparently ours is no longer a claim it’s an assessment review to determine if the fault...

I am shocked with the experience I had with AAMI during this car claim:

not being able to take it to my preferred repairer, have to use their repairer
the extensive delay is in acceptable (2 months and no progress)
the lady AAMI operator offered no help, rude and unprofessional, kept on interrupting the conversation and eventually hung up on me

I had a car accident but the one who was faulty have the 3rd party aami insurance but the way aami treat to me is unbelievable, they never spoke to me just come up with a amount and post that to me through mail. I show my disagree but they not bothered that too.
I suggest dont go with aami.

We purchased 5 policies including 2 cars and 3 houses with AAMI for many years without claim. Last year, the car has been took away by theft but I did not receive any money from AAMI. AAMI even took the access but did not attempt to contact us. We took them to the court.

After 20 years of loyal patronage with no at fault claims the premium went up by 10% and after receiving a quote from a Competitor that was $400 cheaper I rang aami hoping to stay with them but they wouldn’t even drop their price by $50. I was hoping to stay but their customer service was pathetic.