AAMI Car Insurance (page 4 of 54)

I was insured with AAMI about 4 months. I got an email saying my policy has been canceled due to an overdue payment that somehow wasn’t debited from my bank account over a month. I’ve read many reviews here and people are getting the same problem. Never received any bill not even a call from anyone from AAMI. I called them and was informed that I had to start another policy and the price would be higher. You guys don’t give a damn to your costumers. You guys think that canceling people’s policy is gonna make them get another policy, you wrong! I feel I’ve been robbed over these 04 months of insurance! I decided to don’t getting another policy, I’m getting from someone else. Take care.

2020 for us all has been a terrible year. then one of my cars was rear ended by an uninsured driver, the aami process was smooth enough with a few hurdles. the following fortnight my home was robbed and in the process stole my wife's car in the process and subsequently burnt it out.

After emailing AAMI a copy of the photos of the car and a copy of the police report I called to find out the progress of the claim, I mentioned the previous operator I had spoken to said the car would likely be a write off, the response I received from the Manila c...

We bought 3 policies with AAMI,but so far I couldn't access to the AAMI club and everyday saving account,communicated with them quite a few times,email not responsed,the problem is there,very disappointed with their services

They don't offer roadside assist even though I payed the extra . I'm ropable . Pay the extra and go with RACQ. I've learnt a valuable lesson. Lucky my missus had RACQ they sent out roadside assistance for breakdown then towed us 140km home unlike AAMI who were only going to tow us 20km or to the nearest mechanic. I know darned well who I'll pick for my insurer next time and it won't be AAMI. Rip off merchants and fraudsters saying they do roadside assist . What a joke!!!! If I could get a refund I'd go with RACQ . (For Qld customers). POLICY MEANS NOTHING.

Car insured with AAMI for 5 years. Car in accident and written off. When accessing the claim amount they deducted the remaining 4 months insurance for a car that doesn't exist. Are you serious. Sure charge a cancellation fee but don't charge all the remaining insurance for a car that is gone to the Car Gods.

AAMI have denied my insurance claim based on an irrelevant exclusion in their PDS. According to AAMI, they do not cover a stolen car claim if the car was for sale at the time it was stolen! This is contrary to their PDS (which logically excludes cover AFTER the car has been sold) and should go as a fair warning to anyone considering AAMI as an insurer. They have been slow to acknowledge and process the clam and continue to draw it out as long as possible. I am now being forced to go to AFCA for a fair outcome.

Have 2 comprehensive vehicle insurance policies with AAMI, made a claim this year for minor damage caused by another vehicle whose details i had. I found the claim process quick and painless l did refuse to accept their 1st preference repairer and was escalated to a manager where i argued for another repairer l was familiar with for good work who was also a registered AAMI repairer but not promoted by AAMI. I had a hire car arranged and taxi to/from repairer. Based on my experience and I'm not someone who tolerates bad service I couldn't fault my experience and would recommend.
Only downside is their premiums increase by double digit % annually however if you call their c/s agent does have authority to reduce by 3%-5%.

No value for money ,they have worked hard not to help.AAMI like to hide key information in the back pages. I do not trust them and will not use them again.

Heartless Company and workers. On Friday the 13th Nov, 2020 we had a horrible accident which involved our kayak at the beach filling with water, flipping and us losing everything including our phones, wallets, IDs, shoes and car keys. We were more than four hours out of Melbourne and completely stranded. We were in the water for a very long time waiting for a boat to come by and save us. We were very lucky in that regard. A stranger let us borrow their phone to help us call AAMI. My partner has comprehensive car insurance along with road side a...

When I had an accident claim last year, I had to take my car to three different places as the first two they chose were shonky and wanted three weeks with my car. Then they told me I had up to $250 for replacement transportation whilst my car was being repaired. They did not tell me I had to use taxis, so they refused to reimburse my rental car cost of only $185. Today I called after a young person hit my car. I have their name, their rego, their phone number and their insurance policy number, as well as a written apology for hitting the car i...

I bought a new policy over the phone and the women made not one but two mistakes. She entered my email wrong so I couldn't receive my documents so I have to call them again. She also entered my DOB wrong, I said 1992 but she entered 1982, I could not understand how the 9 sounds to be 8??? And then I have to pay $40 to just change my DOB on the policy which I only receive after I made a payment, they refuse to send a quote before I made a payment over the phone. Another woman called Stephanie just explained to me she listened to the call from her side couple of times and she confirmed I said 8, not 9, and refuse to let me hear the call. Such ridiculous. I will change to another provider after my policy expires with AAMI>

The service I received and the entire duration of the claim was so bad I ended up selling my car, I couldnt stand it any more because they ruined it.
I was rear ended in sep 2019 and it took them 6 months to get my car repaired and back to me in a safe, drive-able condition. They were horrid to deal with and I went through about 6 different people during my claim.

very terrible and poor service of aami car insurance.. My care was stolen two month ago..... still claim has not resolved yet. I dont know what they want to prove. I have been suffering without a car. but they dont have feeling of any suffering ..
whenever i called them , they have only one answer.. the claim in in process with the investigation. although, they have debited basic premium on the 1st day of claim...

poor service ..

I worked for AAMI 99 walker Street North Sydney and whilst I was there in their motor claims department I realised aami would allow their customers to obtain a quote and then they would show that quote to their own repairer to undercut the quote to ensure they chose the repairer. Now as for capital smart when it was introduced their capital smart facilities although not aami suncorp as a parent company own a percentage of AMS Group and Capital Smart with Jim Vais if your car goes to a capital smart you'll be met with a smile and all happiness b...

I made a claim late September 2020. It was a accident caused by a animal. My car was picked up and kept for at least 3 weeks to get repaired. My car gets towed back the tow truck driver asked what did they actually fix? I was like well the gearbox but that was it. The car needed bonnet and bumper fixed. I drive to my friends which is 80k’s I hear this loud scraping. I quickly pull over and see half the bumper is hanging onto my tire scraping it as I am driving. I contact AAMI when I get home. Two weeks now and no one has contacted me back. Real...

Been with AAMI for 7 months now, never had an issue with my payments. There's always been money in the bank, for them to deduct the payments automatically. Wokeup this morning to an email, the payments been declined for insufficient funds LOL. Checked my bank money still in it, so had to manually process the payment through. If it wasn't AAMI fault, then I apologize. Only leaves one culprit then, Westpacs been messing around with my pennies ...tsk tsk tsk.

Not repairing my car,paid access already,will complain relevant authorities,for unfair trading,I will also complain to disputes resolution team,then court remedies,may be they refuse 50% claim,that’s there profit,there advertising and product description not matching

Don't go for it. Its a scam. Only taking your money for apologies no Service ever. Worst customer Service n worst Assistance. Worst worst Service ever. Customer Service dosen't have any solution

I have been with AAMI for 8 years and their staff are all very sympathetic and friendly but you get passed from one operator to the next who often tell you that it is not their department. Most correspondence is verbal (even though I asked for it in writing, so there could be no confusion). My car was written off at no fault of my own and I am still greatly out of pocket. I will not be insuring with them again.

Last year my comprehensive cover had both my ex male partner and I listed. This year when I went to renew I removed him as a listed drive and the premium jumped up by $15. The lady I spoked to on the phone confirmed that this is something that she is aware that having/not having a man on the policy can affect the pricing in this way. Screwed up! I changed to budget.

I also have issues with how my address has changed my premium with them over the last few years. I just moved from the inner west in Sydney to Adelaide and this made it go up $80. ...

Terrible staff. They all tell you something different and only half of the information took them three days to email me about payment, never got email reset link, and they upped my payment to monthly without informing me and gave me a final notice even though my contract says 14 days from first declined payment. Oh and the money for the fortnightly payment has been in the account since the due date? USELESS.

Brand new vehicle less than 700km on clock. Hit from behind and spun damaging left side passenger wheel. Forced to go to their repairer. Went to pick up some of my gear. Found some property laying on driveway beside vehicle. Left some property in vehicle which was apparently stolen during the repair process which is now in it's 6th week. Advised car okay to pick up today. Refused to accept it as still damage on vehicle and trim not fitting properly. Wheel that was damaged in accident and I demanded it be replaced was found in spare wheel compar...

AAMI is always having issues on their website. I have tried last month and the past week- keeps giving me an error. Funny enough I vividly remember AAMI having ' website technical issues' when I tried to get just a car quote a few years ago and getting frustrated then going elsewhere - things haven't changed AAMI.

I personally had a bad experience with AAMI 10 years ago where I had an accident and AAMI didn't bother listening to my side. So embarrassing and shameful while I watch NRMA fight for their client (he hit my car) - 'unluckyyy, I was...

Decided to review my car insurance to save money during COVID hard times. Aami insured my car for $1300 per year for agreed value $2600. Got insured with some else for $860 including windscreen repair, free car hire and road side assist and my car value went up to $6000 ! My elderly parents asked for a discount from Aami and all they got was $90 discount but they had the cheek to increase the excess by the same amount so infact NO discount. Disappointed that they treat customers like this. I will be getting them to change insurance companies too.
My advise is to not be complacent with what you are charged- search the internet for a better deal.

I would like to thank this insurance for their excellent customer service and of course for processing my claims so quickly. I took me only few minutes to claim for my car repair and booked me in straight away for repair. I’m very happy that I decided to insured my car with AAMI. So for those looking for good insurance, this insurance is highly recommended. A+++