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Worst service ever. First claim after 20 years will be cancelling all policy and moving to a no sun Corp insurer.
Don’t return phone calls, terrible internal process, no accountability, no customer service. Brakes system faulty after the repairs after a few calls chasing the AAMI team their only plan was that we drive the car around to get it assessed again. When we raised the safety concern they changed the mind and said someone would call us back. What a joke no calls back. Called them again on a Saturday and they don’t have anyone working Saturday to follow it up... apparently ours is no longer a claim it’s an assessment review to determine if the fault...y breaking system was caused by the the accident. I understand people are busy and don’t get around to return calls but this shows to me the values and culture at AAMI or any of there other Suncorp companies need urgent attention. And to think I’ve recommended them to family and friends before. My bad. One would have hoped someone would have completed a safety check on the car. Must be all about the panel work and complementary wash!
steer away from AAMI, they only us their own repairers
I am shocked with the experience I had with AAMI during this car claim:
not being able to take it to my preferred repairer, have to use their repairer
the extensive delay is in acceptable (2 months and no progress)
the lady AAMI operator offered no help, rude and unprofessional, kept on interrupting the conversation and eventually hung up on me
I had a car accident but the one who was faulty have the 3rd party aami insurance but the way aami treat to me is unbelievable, they never spoke to me just come up with a amount and post that to me through mail. I show my disagree but they not bothered that too.
I suggest dont go with aami.
Its terrible products, poor customer services, very greedy company
We purchased 5 policies including 2 cars and 3 houses with AAMI for many years without claim. Last year, the car has been took away by theft but I did not receive any money from AAMI. AAMI even took the access but did not attempt to contact us. We took them to the court.
No respect for loyalty
After 20 years of loyal patronage with no at fault claims the premium went up by 10% and after receiving a quote from a Competitor that was $400 cheaper I rang aami hoping to stay with them but they wouldn’t even drop their price by $50. I was hoping to stay but their customer service was pathetic.
Conaiving & patronizing staff & management
They lied to me about extra loading for monthly payment ,they protend to be nice but they evil company ,I would definitely would not recommend them to my anemies horrible people don't trust they happy commercial
Near enough is good enough attitude
To whom it may concern,
My recent experience with AAMI has been both extremely disappointing and underwhelming. From the very beginning, there was a lack of competence and errors in administration which was put down to being a busy time because the hail storm which affected my vehicle, had also affected 1000’s more. (fair enough)
During the four and a half months it took to repair my vehicle, the feedback was near nonexistent, unless I called AAMI to chase up the progress myself. On a few occasions, I was told my vehicle was at a certain loca...
Don't waste your money on AAMI
I got into a minor car accident and it was the other party at fault.
I contacted AAMI with proof and details of the other party admitting they're at fault.
AAMI did not do anything due to me not knowing if the other party had insurance or not. They told me to speak to the other party about their insurance, even when AAMI was well aware the other party was being aggressive towards me and made me feel very uncomfortable as threats were commented. All AAMI told me was to speak to the other party or take this car accident issue to small claims ...court. I honestly feel like I wasted 4 years of being loyal to AAMI from being comprehensive and becoming third party as I thought it's not worth paying comprehensive for a devalue car. When it comes to AAMI helping me with this car accident, they just take my money and offer me to go to court and sort it out myself. Which makes me forget what is the purpose of paying for this AAMI company. This is a ridiculous company and should get shut down! It's nothing but a scam.
You took my money and did not even have the decency to send me details of my insurance number etc (anything) from you.
Avoid at all cost. Please read before you consider dealing with aami.
I am having a NOT at Fault claim which AAMI unable to settle fairly.
It has been over 1 months since my car was heavily damaged in not at fault accident while being parked on the road. I have provided AAMI with all the details of at fault party and other party admitted his fault.
My car is 2016 Land Rover ended up with back damage and most likely with gear box damage and being towed away to multiple smash repairers for assessments and quotes. One of the quotes I have seen were in excess of $30K without quote for gear box. After multiple time...
You don't need to know apparently
Been with AAMI for about 5 years over 2 cars.
Email received 11/06 telling me my policy is cancelled from 10/06. I ring up to find out what is going on and they originally hint I didn't have the funds. I use a credit card to pay each month because I know there is plenty on it. No previous issues with the same card before. So after calling them on that they tell me my bank wasn't allowing them to deduct from the card, so banks fault. I get policy reinstated and use that very same card with no issue at all..... please. I receive 1 email, 0 texts, 0 phone calls and they cancel the policy and only let me know that the day after they cancel it. Could never recommend now and will change provider when CTP due in a few weeks.
Aami is slack, 0/10 would recommend!
Not happy with AAMI at all!!
I was on a payment plan due to a 3rd party car accident and was set up on a payment plan.
The total excess was $1050 and have paid $950 and was due to pay the last $100.
Only to be told I owe them $500 and only paid them $450, which wasnt correct as ive already paid for it.
Ive called them at least 8 times to sort out the issue as ive either been palmed off to somebody else or have them to tell me to call "AAMI policy"
I also had contacted them asking where my $500 , all for them to make up excuses and saying they cant refund me the money yet.Also changing the story at the very last minute that iill take 6 wks to process and transfer....
Fast forward to 8 wks later.....still no refund was made!...
- Car Insurance - Comprehensive
Unlucky I'm with AAMI
I had a minor crash in the front, I was told to take it to Capital SMART. They had it for 48 hours. I picked my car up and went home. When I got home I realised my windscreen was cracked. I took it back and they said they dropped the bonnet on it. I noticed the whole front end was out of alignment so I took it to my panel beaters and they told me Capital SMART had glued the radiator support panel back on instead of welding it. The whole front end is a disgusting mess. Unlucky I'm with AAMI.
Disappointing resolution of their error.
Applied for a cover note for a $42,000 car. Answered all questions asked by the phone consultant. I wasn’t asked the value of the car, but thought nothing off of that since it’s a brand new car and so I just assumed they knew the price from their red book or whatever. Was asked were there “any extras”? Now in my decades of experience with purchasing and insuring cars, I know that ‘extras’ refers to modifications or additions to the car that aren’t standard, so my answer was “no”.
Got the cover note in the mail only to find that the amount insu...
Ive been with AAMI for well over 10 years. I have 2 policies with them one of them has gone up to $4600 and the car value is down to $15000 my other policy is much the same . Went to another company and its only $1212 for the exact same policy and with a much higher value for the car shop around before you take a policy with aami i feel ripped off by aami . At aami your a number not a customer
No value in loyalty.
After 17 years of my wife having full comprehensive insurance with AAMI and never making a claim she decided to downgrade her insurance product with them because they cut her cars value in half but still charged the same premium. A few months later after we purchased a newer car and tried to insure it she found out she's lost her rating because she downgraded which was never explained when she did it. No loyalty to loyal customers!!!
when you are with AAMI, you will know how unlucky you are.
The worst company ever!!!!
They don't even deserve one star .
They are good until they are taking your money .
I would not recommend this even to my worst enemy.
- Car Insurance - Comprehensive
Loyalty and safe driving rewarded with higher rates
Extremely frustrated with AAMI. We've been with them for over ten years now. Never made a claim, not once, ever. We have two cars, home and contents.
My loyalty and safe driving is only rewarded with higher rates each year.
My car goes down in value, but my premium goes up. Every year. How can that be?
Do these idiots live under a rock or something? Do they realise that wages aren't going up at their rates? Do they realise there is a pandemic, and many millions lost their jobs? Yet, AAMI continue to treat their most loyal customers like ATMs.
So I shopped around and just found another company offering same insurance, 25% cheaper. That's a lot of savings.
Bye AAMI, you didn't even bother to reply to my email. You won't be missed.
What a relief . Thanks Aami and Ann Whittaker.
My family was impacted by covid 19 disaster as lost jobs were stressful.
Thanks to Aami for 3 month waiver help plus Woolworths voucher was extremely helpful.
Special thanks to Ann Whittaker for kind support and sympathy over the phone .
Given review even on Mozzo too as they deserved.
You are not allowed to give less than one star
We are not customers of this company but we were in an Accident with a person who is.
That person has admitted fault numerous times but her husband is being difficult (he wasn’t there) and AAMI insurance have been terrible at communicating, helping, sorting, and fixing this issue.
We have a severely damaged car, are not at fault, are dealing with an abusive person who is at fault, and a ‘below-par’ insurance company that are not helpful, are unprofessional, and whose workers don’t know their policies, or even the law.
What a terribly stressful, inconvenient and disheartening experience this is becoming.
Questions & Answers
I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?
How do you decide who is at fault for collision
It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.
Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks
Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital
Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.
Points of praise for AAMI:
- AAMI's top score was given for its timeliness in responding to claims.
- Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
- Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.
Pain points with AAMI:
- AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
- Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Legal Liability Cover||Not Included||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Not Offered||Optional Extra||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Zero Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Not Applicable||Not Allowed||Not Allowed||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Not Applicable||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)||Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)||Reasonable taxi costs included for up to 2 journeys|
|Towing Costs||Not Applicable||Included||Included (only for a claim made under 'Damage by uninsured drivers'||Included|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Not Applicable||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Applicable||Not Included||Not Included||Included up to $1,000|
|Transit Cover||Not Applicable||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Not Applicable||Two-Wheel Trailer Cover included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Not Applicable||Included up to $500 per claim||Not Included||Not Included|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Not Applicable||Included up to $1,000 (combined with Emergency Accomodation and Repairs)||Not Included||Included up to $500 (does not include cash, tools and items use for business or trade)|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Included||Not Included||Not Included|
|Fire||Not Applicable||Included||Not Included||Included|
|Collision||Not Applicable||Included||Not Included||Not Included|
|Natural Events||Not Applicable||Included||Not Included||Not Included|
|Theft or Attempted Theft||Not Applicable||Included||Not Included||Included|
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