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Reviews

  • Value for Money
    4.0 (3)
  • Customer Service
    4.0 (3)
  • Timeliness
    4.7 (3)
  • Job Satisfaction
    5.0 (1)
  • Transparency
    3.3 (3)
  • Claim Resolution Time
    • 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (0)
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D smitty

D smittySouth East Queensland, QLD

Muckup on their end this time.

published

Been with AAMI for 7 months now, never had an issue with my payments. There's always been money in the bank, for them to deduct the payments automatically. Wokeup this morning to an email, the payments been declined for insufficient funds LOL. Checked my bank money still in it, so had to manually process the payment through. If it wasn't AAMI fault, then I apologize. Only leaves one culprit then, Westpacs been messing around with my pennies ...tsk tsk tsk.

Value for Money
Customer Service
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Phil Hicks

Phil HicksGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

5 stars for the person in Melbourne 1 star for the call taker in the phillipines

published

Always been with AAMI and they are great. They are competitive on price for long term customers HOWEVER. They Now have call takers in the Philippines I almost left them because of this. They are hard to understand and even thought they try they can't trully empathise with a fire that has consumed my fence.

Value for Money
Customer Service
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Micky22

Micky22Melbourne

  • 18 reviews
  • 14 likes

Disappointing resolution of their error.

published
Value for Money
Customer Service
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2 comments
Micky22
Micky22

Update: went with Budgetdirect which saved me almost $500.
Went through fine print on both contracts and the cover is very similar and completely adequate. Now looking at shifting home and contents insurance from AAMI to Budgetdirect.

Micky22
Micky22
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Artin

ArtinMelbourne

  • 7 reviews
  • 6 likes

Not very happy with the chosen repairers

published
Insurance claim madeYes
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LadyBree

LadyBree

  • 2 reviews

Could be better

published

EDIT! I think all the insurance companies are much the same. Make sure if you get Comprehensive Car Insurance with AAMI you buy the unlimited (it is 21 days at most though) hire car, it could save your butt. They could be better with communication, some of their phone operators need to learn how to read files properly (more training), they need to call you back if they accidentally hang up on you after leaving you on hold for 30 minutes. The "free taxi" service they offer actually involves you paying for the taxi and them reimbursing you, which seemed more trouble than it was worth.

There are probably worse insurance companies tbh. Would be nice if they all improved their service considering how much money they make off us.

Insurance claim madeYes
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ILOW

ILOWPerth, WA

  • 2 reviews

Does NOT offer vehicle towing

published

Bought AAMI roadside assist along with the insurance. They were the most affordable I could find, but one day my car was bogged in sand and I called roadside assist, and they said they don't do bogs. They do flat batteries, flat tyres, but not bogs. I had to call RAC and sign up with their roadside assist to get unbogged. I'm going RAC in the future.

Insurance claim madeNo
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Amylase

AmylaseMelbourne

  • 8 reviews

Have no branch, hard to contact.

published

Initially the policy was good value for money and used to go into the branch to pay and talk about the policy, ever since branch closed down, hard to contact people over the phone about claims and policy changes. wait for ages and sometimes not even helpful.

Insurance claim madeYes
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Now fixed!

published

Had issues with being told vastly different things by different people. Did respond to concerns and now all is fixed.
Need clear information about time scales at the time claims are made.

Insurance claim madeYes
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cmo

cmoAU

Three Claims

published

I made a few claims (kangaroos) and had no real dramas. Would have been nice if they'd rolled the first two into one as the car hadn't been repaired yet and I hit the second roo in exactly the same part of the car two weeks later.

Insurance claim madeYes
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Customer Service/roadside assist

published

Roadside assist is useless, was with ammi for 2.5 years not a single claim and they increasing monthly policy. Don't care about customers poor customer service. Charging 30$ for cancelling whereas my insurance expiring withing 15 days.

Insurance claim madeNo
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Dan

DanNorthcote

Had two claims since this year of 2016 at not fault by me

published
Insurance claim madeYes
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expattr

expattrSydney Surrounds, NSW

  • 7 reviews
  • 9 likes

average

published

I made my claim over the phone , they switched to operator within one minute.
Operator was not rude,answered all of my questions. At first time, I arranged a report . At the second time, I arranged claim and rental car as my policy covers rental car.

I hope the remaining part of my process proceeds as smoothly as it can.

May 13th 2016 Update:
Today, I bring my car to capital smart.inspector, receptionist were friendly, it took me 10 minute to finish assessment
As I have car rental provision, they arranged me taxi . There is no problem at all.Aami provide me good service up to now.

Insurance claim madeYes
1 comment
expattr
expattr
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MtheMan

MtheManMosman

Online Policy renewal loses no claim bonus and driver status

published
Insurance claim madeNo
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lisa

lisaGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

it always needs a push

published

Everyone I think how this company works is to push HARD, bargain HARD, TRY VERY HARD

I have been an aami customer for years and had 2 claims, 1st one was an easy one as I was under the 3rd party policy

2nd one under full insurance, car got stolen, need to call them like EVERYDAY to PUSH the process. At the end I got paid out and haven't been waiting for long. It was all about PUSHING I think, without the work I couldn't got solved that quick.

Insurance claim madeYes
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Give credit where its due

published
Insurance claim madeYes
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Frustrating call centre

published
Insurance claim madeYes
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AM

AMCentral Coast, New South Wales

  • 5 reviews
  • 5 likes

Long term customer - previously no reason to change - now left due to high prices

published
Insurance claim madeYes
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Perfect facade - no action inside

published
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bronty_saurus

bronty_saurusAU

  • 48 reviews
  • 33 likes

Had no record of me visiting the hail assessment centre

published
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Allan17

Allan17AU

  • 3 reviews
  • 5 likes

Not too bad, but going downhill.

published
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Page 1 of 3
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Questions & Answers

ChittyD

ChittyDasked

Car Insurance - Comprehensive

I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?

No answers
Wendy0707

Wendy0707asked

Car Insurance - Comprehensive

How do you decide who is at fault for collision

2 answers
Fiona
Fiona

It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.

Angelito
Angelito

Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks

Jase J.

Jase J.asked

Car Insurance

Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital

No answers
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Get an answer from our members and AAMI representatives

AAMI Car Insurance

Details

Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.

Points of praise for AAMI:

  • AAMI's top score was given for its timeliness in responding to claims.
  • Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
  • Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.

Pain points with AAMI:

  • AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
  • Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
Compare all 4 AAMI Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel
Coverage TypeCompulsory Third Party (CTP Green Slip)ComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Not IncludedIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedOptional ExtraNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverNot OfferedZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerNot ApplicableNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Not Applicable

Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is returned undamaged;
  • your car is repaired and returned to you;
  • your claim is settled

Not Included

Not Included

Emergency Transport & AccommodationNot ApplicableIncluded up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)Reasonable taxi costs included for up to 2 journeys
Towing Costs Not ApplicableIncludedIncluded (only for a claim made under 'Damage by uninsured drivers'Included
Hire Car after a No Fault Accident

Not Applicable

Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is repaired and returned to you; or
  • your claim is settled

Not Included

Not Included

Essential / Emergency RepairsNot ApplicableIncluded (combined with Emergency Accomodation & Personal Property), up to $1,000 per incidentNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot OfferedNot OfferedNot Offered
Hire Car after Theft

Not Applicable

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Not Included

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Lock and Key ReplacementNot ApplicableNot IncludedNot IncludedIncluded up to $1,000
Transit Cover Not ApplicableNot IncludedNot IncludedNot Included
Trailer & Caravan CoverNot ApplicableTwo-Wheel Trailer Cover included up to $1,000Not IncludedNot Included
Child Safety Seats and PramsNot ApplicableIncluded up to $500 per claimNot IncludedNot Included
New-for-old Car Replacement

Not Applicable

Included, if you are the first registered owner of the car and it is less than 2 years old

Not Included

Not Included

Personal Property CoverNot ApplicableIncluded up to $1,000 (combined with Emergency Accomodation and Repairs)Not IncludedIncluded up to $500 (does not include cash, tools and items use for business or trade)
Uninsured Motorist Benefit Not ApplicableNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableIncludedNot IncludedNot Included
FireNot ApplicableIncludedNot IncludedIncluded
CollisionNot ApplicableIncludedNot IncludedNot Included
Natural EventsNot ApplicableIncludedNot IncludedNot Included
Theft or Attempted TheftNot ApplicableIncludedNot IncludedIncluded
Compare all 4 AAMI Car Insurance

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