Reviewer Photos & Videos
Stay Far Far Away from AAMI!
I had to deal with AAMI as a result of one of their insured drivers crashing into me (other driver at fault). AAAMI were completely uncompassionate, dishonest, fraudulent, bullying, time wasting and generally terrible to deal with for even the smallest matters. I would never insure with AAMI, not recommend anyone else does.
My opinion here seems to be in line with everyone else that has had to deal with them too!
STAY AWAY FROM AAMI!!
The worst insurance. Keep away
I had an accident (not my fault) a driver hit me from behind, I contacted Aami and gave the personal details of the other driver. Aami never contacted the driver, not even his insurance, he did not give me information about my car, even when I called the information was very lack and it seemed that they did not know they had my car. Finally, 3 weeks after I left my car, they called me just to tell me that they declared my car as worv (but after I realize they declare like that my car one week before that they call me) since the price to fix it according to them was more than 6000 dollars when quotes from mechanics I asked are not more than 2000 dollars.
The aim of insurance is to help you not give you more headaches.
If can review minus stars would have done so
We lodge a claim for car which was a total wreck due to the accident 3 weeks ago and didn’t hear anything since the day we lodge it. Every week we kept on calling and asking the update and it’s always same crap answer. Not sure what kind of insurance company is this .. we maintain insurance to get claims done quickly as possible and get sorted out things when in need but with AAMI it’s right opposite. Having insurance with them means mental torture to be honest. By the time they sort out our Claims we will be totally broken mentally and financi...ally for sure. Will never ever go with AAMI for sure. Have insured few other things , will definitely change them over. And every time when we call the customer service saying they will transfer our calls to management to talk but that managers either never exist or the customer service person not trying to get in touch with them at all. Spoken to Melissa from customer service and only verbally apologising nothing else at all. Her apology cannot help us at all with anything. Please be away from the company!!!!!
Can’t give less than 1 star.
1. Worthless insurance company/ Sucks money out of customer
2. Roadside assistance; need to lodge the claim beside the battery is down or forget the key inside your car.
3. Lodged a claim and need to wait weeks and weeks to get it resolved and I fixed my car and paid it from my pocket.
4. They help themselves not the customer
Beware if you have a parked car accident
Had a trolley driver damage my car while parked at a shopping centre. This was a hit and run and thanks to an eye witness, I contacted the shopping centre and also made a police report. Despite the incriminating video evidence which was subsequently made available after the police report, I'm told that my excess still stands since I did not provide details of the other driver! What a joke. Took over a month to fix the damage incidentally ( bumper bar), and 10 weeks later I'm still questioning why there is a delay in refunding the excess only to...be told "until we verify the other party is at fault" your excess will not be waived since I only provided the Shopping Centre TPI details. I insisted I get this decision in writing and will be vehemently contesting this with the ombudsman's office in 4 weeks. Giving AAMI the benefit of their delayed processing to seek the video evidence which at the time of this review they have not done.
Car stolen - no payout - after 43 years of AAMI being my insurer. Disgraceful treatment
I have been with Aami for 43 years as my car insurer. Car got stolen in January and they have rejected the claim. Headed to AFCA to resolve. Shouldn’t have come to this!
These guys won't pay out on a simple theft case. They just try and find excuses and use exclusions which don't apply. I would avoid them and their parent Suncorp at all costs.
2020 for us all has been a terrible year. then one of my cars was rear ended by an uninsured driver, the aami process was smooth enough with a few hurdles. the following fortnight my home was robbed and in the process stole my wife's car in the process and subsequently burnt it out.
After emailing AAMI a copy of the photos of the car and a copy of the police report I called to find out the progress of the claim, I mentioned the previous operator I had spoken to said the car would likely be a write off, the response I received from the Manila c...all centre was what proof do you have the car is not repairable? and am I able to advise them where the car is now even though AAMI had transported the car from the towing centre to their own yard. I submitted a complaint regarding this and had a AAMI representative called me back, to advise the claim has been processed and he will have the team arrange the payout paid into my account, 3 days later I receive a call from AAMI's investigations team to advise they need to here in my own words what happened to the car. AAMI's service is inconsistent, extremely aggressive, at times comments completely uncalled for.
AAMI do not honour their PDS
AAMI have denied my insurance claim based on an irrelevant exclusion in their PDS. According to AAMI, they do not cover a stolen car claim if the car was for sale at the time it was stolen! This is contrary to their PDS (which logically excludes cover AFTER the car has been sold) and should go as a fair warning to anyone considering AAMI as an insurer. They have been slow to acknowledge and process the clam and continue to draw it out as long as possible. I am now being forced to go to AFCA for a fair outcome.
poor and lazy service
very terrible and poor service of aami car insurance.. My care was stolen two month ago..... still claim has not resolved yet. I dont know what they want to prove. I have been suffering without a car. but they dont have feeling of any suffering ..
whenever i called them , they have only one answer.. the claim in in process with the investigation. although, they have debited basic premium on the 1st day of claim...
poor service ..
The reviewer stated that an incentive was offered for this review
Not repairing my car,it’s more than 3 weeks,no more longer better service,go somewhere else,0422283475
Not repairing my car,paid access already,will complain relevant authorities,for unfair trading,I will also complain to disputes resolution team,then court remedies,may be they refuse 50% claim,that’s there profit,there advertising and product description not matching
AAMI are the worst insurance company I've dealt with.
It was good value but not if they never planned to lodge a form I made, then it's quite a waste of money! It took about 10 days to get told we won't be getting help by AAMI. I have been with AAMI for about 4 years now and really regret my choice. I just hope everyone else heads my warning and cancels their AAMI policies. AAMI gave me the worst time rejecting my claim over and over. I just found out it's only going to cost $600 to fix this issue so now AAMI has lost a customer with 2 cars that has never filed a claim in 4 years. I'm changing to ...RACV as AAMI have no loyalty, they are greedy and have no customer service skills. All they had to do was offer to pay my insurance claim and I wouldn't of even accepted it so they have lost alot more than $600
10 years customer, but never again.
Been with the company over 10 years, no claims etc , When I was rear ended, I was at fault because I was coming from a merging lane, but apparently the law is wrong.
“Here the blue car must give way to the orange.”
Avoid at all cost. Please read before you consider dealing with aami.
I am having a NOT at Fault claim which AAMI unable to settle fairly.
It has been over 1 months since my car was heavily damaged in not at fault accident while being parked on the road. I have provided AAMI with all the details of at fault party and other party admitted his fault.
My car is 2016 Land Rover ended up with back damage and most likely with gear box damage and being towed away to multiple smash repairers for assessments and quotes. One of the quotes I have seen were in excess of $30K without quote for gear box. After multiple time...
- Car Insurance - Comprehensive
Unlucky I'm with AAMI
I had a minor crash in the front, I was told to take it to Capital SMART. They had it for 48 hours. I picked my car up and went home. When I got home I realised my windscreen was cracked. I took it back and they said they dropped the bonnet on it. I noticed the whole front end was out of alignment so I took it to my panel beaters and they told me Capital SMART had glued the radiator support panel back on instead of welding it. The whole front end is a disgusting mess. Unlucky I'm with AAMI.
Questions & Answers
Why AAMI has my comprehensive car insurance increased by more than $140 dollars since last year from $343.40 to $487.84 for this renewal??????? I haven't paid it yet and feel inclined not to. That is a ridiculous increase!!!
Hi Trayay, thanks for reaching out. As this is a third party review site, we can't assist with policies through here. Please email email@example.com with your full name, policy number, and date of birth for ID, or give us a call on 13 22 44. Our team is available 8am-10pm AEST every day.
My pH no is 0477759030, My name is Cindy Rice and am a AMMI member, I need roadside assist now rego BHH. 51Y, Can someone come to Woodlark st Lismore NSW CNR of Mary G's hotel, my address as a customer is 3/9 Cornwall Place Wollongbar 2477, plz can you call me asap
Cindy you really shouldn’t put your personal information on the internet. They are not going to come to you from this message, it is a review site.
Hi Cindy, sorry to hear you're having car trouble. We're unable to provide service through here as it is a third party review site. Please give our Roadside Assist team a call on 1800 154 810 and they'll be able to send someone out for you.
Please delete this post, as it contains your personal details. In order to keep your details secure, please do not ever post them publicly, or in private messages unless requested directly from a trusted source. - M
Customer Service .. please call her to advise!! Show some decent customer service! She sounds stressed!
I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?
Get an answer from our members and AAMI representatives
Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.
Points of praise for AAMI:
- AAMI's top score was given for its timeliness in responding to claims.
- Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
- Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.
Pain points with AAMI:
- AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
- Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Legal Liability Cover||Not Included||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Not Offered||Optional Extra||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Zero Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Not Applicable||Not Allowed||Not Allowed||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Not Applicable||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)||Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)||Reasonable taxi costs included for up to 2 journeys|
|Towing Costs||Not Applicable||Included||Included (only for a claim made under 'Damage by uninsured drivers'||Included|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Not Applicable||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Applicable||Not Included||Not Included||Included up to $1,000|
|Transit Cover||Not Applicable||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Not Applicable||Two-Wheel Trailer Cover included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Not Applicable||Included up to $500 per claim||Not Included||Not Included|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Not Applicable||Included up to $1,000 (combined with Emergency Accomodation and Repairs)||Not Included||Included up to $500 (does not include cash, tools and items use for business or trade)|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Included||Not Included||Not Included|
|Fire||Not Applicable||Included||Not Included||Included|
|Collision||Not Applicable||Included||Not Included||Not Included|
|Natural Events||Not Applicable||Included||Not Included||Not Included|
|Theft or Attempted Theft||Not Applicable||Included||Not Included||Included|
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