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Reviews

  • Value for Money
    4.1 (7)
  • Customer Service
    4.1 (7)
  • Timeliness
    4.2 (6)
  • Job Satisfaction
    4.7 (3)
  • Transparency
    3.8 (6)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 2-4 weeks (2)
  • Claim ApprovedYes (4) · No (0)
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D smitty

D smittySouth East Queensland, QLD

Muckup on their end this time.

published

Been with AAMI for 7 months now, never had an issue with my payments. There's always been money in the bank, for them to deduct the payments automatically. Wokeup this morning to an email, the payments been declined for insufficient funds LOL. Checked my bank money still in it, so had to manually process the payment through. If it wasn't AAMI fault, then I apologize. Only leaves one culprit then, Westpacs been messing around with my pennies ...tsk tsk tsk.

Value for Money
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Phil Hicks

Phil HicksGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

5 stars for the person in Melbourne 1 star for the call taker in the phillipines

published

Always been with AAMI and they are great. They are competitive on price for long term customers HOWEVER. They Now have call takers in the Philippines I almost left them because of this. They are hard to understand and even thought they try they can't trully empathise with a fire that has consumed my fence.

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Micky22

Micky22Melbourne

  • 18 reviews
  • 14 likes

Disappointing resolution of their error.

published
Value for Money
Customer Service
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2 comments
Micky22
Micky22

Update: went with Budgetdirect which saved me almost $500.
Went through fine print on both contracts and the cover is very similar and completely adequate. Now looking at shifting home and contents insurance from AAMI to Budgetdirect.

Micky22
Micky22
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Emma

EmmaNorth Queensland, QLD

  • 3 reviews
  • 1 like

Good insurance, keep coming back.

published

I've switched back to AAMI after living in NT (with TIO Car insurance) for 3 years.
Able to get a competative price for an under 25 driver and free roadside assistance for a year.

Very easy to request a quote and all handled thru email and the website.

2016 Mazda is covered for agreed value of $21,600 with a $600 excess and yearly $686.61.

Much cheaper than other insurers for young drivers.

Would recommend.

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Surfaone

SurfaoneSydney, NSW

  • 12 reviews
  • 7 likes

Recommended insurer

published
Value for Money
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Allen

AllenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Has a Positive experience

published
Value for Money
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DC88

DC88North Queensland, QLD

  • 9 reviews
  • 17 likes

Read your PDS Thoroughly!

published
Value for Money
Customer Service
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Artin

ArtinMelbourne

  • 7 reviews
  • 6 likes

Not very happy with the chosen repairers

published
Insurance claim madeYes
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LadyBree

LadyBree

  • 2 reviews

Could be better

published

EDIT! I think all the insurance companies are much the same. Make sure if you get Comprehensive Car Insurance with AAMI you buy the unlimited (it is 21 days at most though) hire car, it could save your butt. They could be better with communication, some of their phone operators need to learn how to read files properly (more training), they need to call you back if they accidentally hang up on you after leaving you on hold for 30 minutes. The "free taxi" service they offer actually involves you paying for the taxi and them reimbursing you, which seemed more trouble than it was worth.

There are probably worse insurance companies tbh. Would be nice if they all improved their service considering how much money they make off us.

Insurance claim madeYes
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Pam

PamGreenvale

  • 2 reviews
  • 6 likes

Claim process is good

published

Bit expensive in comparison to Budget Direct and Bingle. But claim process is quick and they don’t ask for unnecessary paperwork. Peace of mind to pay bit more.

Insurance claim madeYes
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ILOW

ILOWPerth, WA

  • 2 reviews

Does NOT offer vehicle towing

published

Bought AAMI roadside assist along with the insurance. They were the most affordable I could find, but one day my car was bogged in sand and I called roadside assist, and they said they don't do bogs. They do flat batteries, flat tyres, but not bogs. I had to call RAC and sign up with their roadside assist to get unbogged. I'm going RAC in the future.

Insurance claim madeNo
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Jess

JessMelbourne

  • 13 reviews
  • 4 likes

Nothing but a good experience

published

Ive been with Aami for years. Aami give me the best price possible but I have had great customer service from each person I have spoken too. I cant fault Aami from my experience.

Insurance claim madeNo
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Melb

MelbGreater Melbourne (Outer), VIC

  • 3 reviews

Expensive but pays out

published

On the one hand, they are expensive. On the other hand, I had to make two claims - one when someone damaged my car and another under a home contents cover - and I received compensation without much resistance. So we did get something in return.

Insurance claim madeYes
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HAPPPY WITH AAMI

published

i have been with AAMI for many years and claimed a couple of times and had no problems. the people i have spoken to have been very helpful, never found to be rude.we have all our cars and house and contents with them

Insurance claim madeYes
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NZN

NZNBrisbane

  • 3 reviews
  • 4 likes

Really good service and would recommend

published

Easy to setup and and good customer service, also used their road site assistance.
Once I had drove down to south side and must have had a bad battery and could not start the car again.
called AAMI and they were able to get a tech within 1 hour.

Insurance claim madeYes
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Amylase

AmylaseMelbourne

  • 8 reviews

Have no branch, hard to contact.

published

Initially the policy was good value for money and used to go into the branch to pay and talk about the policy, ever since branch closed down, hard to contact people over the phone about claims and policy changes. wait for ages and sometimes not even helpful.

Insurance claim madeYes
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Camilla

CamillaBrisbane

  • 4 reviews

Happy with service, having had one crash and one repair issue during my time with AAMI

published
Insurance claim madeYes
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Sam C

Sam CNSW, 2480

  • 19 reviews
  • 18 likes

No problems so far

published
Insurance claim madeYes
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Tamsta

TamstaVictoria

  • 29 reviews
  • 13 likes

Worked out ok for me

published
Insurance claim madeYes
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Nhan

NhanArdeer

  • 4 reviews
  • 1 like

24/7 phone service, great customer service

published

I compared all insurance for comprehensive quote, Aami was the cheapest, amazing customer service, got my quote for $978, however I was able to get a further $50 discount over the phone, in addition a further discount for driving less than 10,000 kms per year bring it down to $800. Amazing price

Insurance claim madeNo
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Page 1 of 7
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Questions & Answers

ChittyD

ChittyDasked

Car Insurance - Comprehensive

I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?

No answers
Wendy0707

Wendy0707asked

Car Insurance - Comprehensive

How do you decide who is at fault for collision

2 answers
Fiona
Fiona

It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.

Angelito
Angelito

Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks

Jase J.

Jase J.asked

Car Insurance

Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital

No answers
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Get an answer from our members and AAMI representatives

AAMI Car Insurance

Details

Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.

Points of praise for AAMI:

  • AAMI's top score was given for its timeliness in responding to claims.
  • Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
  • Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.

Pain points with AAMI:

  • AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
  • Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
Compare all 4 AAMI Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel
Coverage TypeCompulsory Third Party (CTP Green Slip)ComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Not IncludedIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedOptional ExtraNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverNot OfferedZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerNot ApplicableNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Not Applicable

Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is returned undamaged;
  • your car is repaired and returned to you;
  • your claim is settled

Not Included

Not Included

Emergency Transport & AccommodationNot ApplicableIncluded up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)Reasonable taxi costs included for up to 2 journeys
Towing Costs Not ApplicableIncludedIncluded (only for a claim made under 'Damage by uninsured drivers'Included
Hire Car after a No Fault Accident

Not Applicable

Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is repaired and returned to you; or
  • your claim is settled

Not Included

Not Included

Essential / Emergency RepairsNot ApplicableIncluded (combined with Emergency Accomodation & Personal Property), up to $1,000 per incidentNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot OfferedNot OfferedNot Offered
Hire Car after Theft

Not Applicable

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Not Included

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Lock and Key ReplacementNot ApplicableNot IncludedNot IncludedIncluded up to $1,000
Transit Cover Not ApplicableNot IncludedNot IncludedNot Included
Trailer & Caravan CoverNot ApplicableTwo-Wheel Trailer Cover included up to $1,000Not IncludedNot Included
Child Safety Seats and PramsNot ApplicableIncluded up to $500 per claimNot IncludedNot Included
New-for-old Car Replacement

Not Applicable

Included, if you are the first registered owner of the car and it is less than 2 years old

Not Included

Not Included

Personal Property CoverNot ApplicableIncluded up to $1,000 (combined with Emergency Accomodation and Repairs)Not IncludedIncluded up to $500 (does not include cash, tools and items use for business or trade)
Uninsured Motorist Benefit Not ApplicableNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableIncludedNot IncludedNot Included
FireNot ApplicableIncludedNot IncludedIncluded
CollisionNot ApplicableIncludedNot IncludedNot Included
Natural EventsNot ApplicableIncludedNot IncludedNot Included
Theft or Attempted TheftNot ApplicableIncludedNot IncludedIncluded
Compare all 4 AAMI Car Insurance

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