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Reviews

  • Value for Money
    4.0 (4)
  • Customer Service
    4.3 (4)
  • Timeliness
    4.3 (3)
  • Job Satisfaction
    4.7 (3)
  • Transparency
    4.7 (3)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 2-4 weeks (2)
  • Claim ApprovedYes (4) · No
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Phil Hicks
Phil HicksGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

5 stars for the person in Melbourne 1 star for the call taker in the phillipines

published

Always been with AAMI and they are great. They are competitive on price for long term customers HOWEVER. They Now have call takers in the Philippines I almost left them because of this. They are hard to understand and even thought they try they can't trully empathise with a fire that has consumed my fence.

Value for Money
3/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Transparency
5/5
Incentivised Review No
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time1-2 weeks
Claimant is the policy holder Yes
Claim ApprovedYes
Surfaone
SurfaoneSydney, NSW
  • 13 reviews
  • 9 likes

Recommended insurer

published
Value for Money
5/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
5/5
Transparency
5/5
Incentivised Review No
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claimant is the policy holder Yes
Claim DateJuly 2016
Claim ApprovedYes

Other Car Insurance

 
 

0.0
(1,234)
Allen
AllenGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Has a Positive experience

published
Value for Money
4/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Transparency
4/5
Incentivised Review No
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Car ModelToyota Aurion
Claim Resolution Time<1 week
Claimant is the policy holder Yes
Claim DateNovember 2019
Claim ApprovedYes
DC88
DC88North Queensland, QLD
  • 9 reviews
  • 17 likes

Read your PDS Thoroughly!

published
Value for Money
4/5
Customer Service
3/5
Incentivised Review No
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Car ModelNissan X-Trail
Claim Resolution Time2-4 weeks
Claim DateFebruary 2019
Claim ApprovedYes
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Questions & Answers

WARner4123
WARner4123asked
Car Insurance - CTP Green Slip (NSW, ACT, SA)

What is the the number for new green slip so I can speak to a person thank you.

No answers
Jewells
Jewellsasked
Car Insurance - Comprehensive

Hi I told aami that I could not travel very far fir the hail damage to my car. I was informed that someone would ring me in 1-3 days. On the fifth day I rang again and after aami ringing their repair people i received a call from their repairer telling me that I had ti travel to ascot park (29 mins away by google maps). There is a repairer two miles away - with a huge sign stating hail damage repairs, in John rice avenue. Can I use them as a repair company for my car?
Thank you. Julia.

1 answer
Jewells
Jewells

Xxxxx

John
Johnasked
Car Insurance

I am on the verge of insuring my new car with AAMI but with all the bad reviews I am now hesitant.Can you assure me that your claim service has improved? I have never made a claim for over 50 years so have no experience of the process. I live in Mandurah WA,who would be the repairer that I would have to use in the city of Mandurah? I would not want to travel to Perth. I'd appreciate your comments.Also,if the worst would happen,can I be certain that genuine parts are used in any repairs so that the 7 year warranty is upheld. Regards John

3 answers
Dig
Dig

Hi John, do yourself a favour and ring 2-3 panel beaters, and ask if they will deal with a claim through AAMI.
The 3 I saw for a quote were not interested in going any further as soon as they heard the name AAMI. My feet will be doing talking very soon. No use having a fully comprehensive policy, if no one will take on any repairs.

Mark S
Mark S

Trust me. Go to another insurer, it's all good while they take your money. The proof is when crunch time comes around.

John
John

Thanks for your response Dig & Mark S,will try elsewhere. John

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AAMI Car Insurance

Details

Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.

Points of praise for AAMI:

  • AAMI's top score was given for its timeliness in responding to claims.
  • Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
  • Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.

Pain points with AAMI:

  • AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
  • Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
Compare all 4 AAMI Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and TravelBusiness, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel
Coverage TypeCompulsory Third Party (CTP Green Slip)ComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Not IncludedIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedOptional ExtraNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverNot OfferedZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerNot ApplicableNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Not Applicable

Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is returned undamaged;
  • your car is repaired and returned to you;
  • your claim is settled

Not Included

Not Included

Emergency Transport & AccommodationNot ApplicableIncluded up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)Reasonable taxi costs included for up to 2 journeys
Towing Costs Not ApplicableIncludedIncluded (only for a claim made under 'Damage by uninsured drivers'Included
Hire Car after a No Fault Accident

Not Applicable

Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:

  • your car is repaired and returned to you; or
  • your claim is settled

Not Included

Not Included

Essential / Emergency RepairsNot ApplicableIncluded (combined with Emergency Accomodation & Personal Property), up to $1,000 per incidentNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot OfferedNot OfferedNot Offered
Hire Car after Theft

Not Applicable

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Not Included

Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location

Lock and Key ReplacementNot ApplicableNot IncludedNot IncludedIncluded up to $1,000
Transit Cover Not ApplicableNot IncludedNot IncludedNot Included
Trailer & Caravan CoverNot ApplicableTwo-Wheel Trailer Cover included up to $1,000Not IncludedNot Included
Child Safety Seats and PramsNot ApplicableIncluded up to $500 per claimNot IncludedNot Included
New-for-old Car Replacement

Not Applicable

Included, if you are the first registered owner of the car and it is less than 2 years old

Not Included

Not Included

Personal Property CoverNot ApplicableIncluded up to $1,000 (combined with Emergency Accomodation and Repairs)Not IncludedIncluded up to $500 (does not include cash, tools and items use for business or trade)
Uninsured Motorist Benefit Not ApplicableNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot ApplicableIncludedNot IncludedNot Included
FireNot ApplicableIncludedNot IncludedIncluded
CollisionNot ApplicableIncludedNot IncludedNot Included
Natural EventsNot ApplicableIncludedNot IncludedNot Included
Theft or Attempted TheftNot ApplicableIncludedNot IncludedIncluded
Compare all 4 AAMI Car Insurance
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