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AAMI Car Insurance
Comprehensive, Fire, Theft & Third Party Property Damage, Third Party Property Damage, CTP Green Slip (NSW, ACT, SA)CassPerth, WA
- 2 reviews
I actually do feel lucky.
I was involved in an accident where I wasn't at fault. Staff were really kind, caring and helpful. Car is a write off as its not worth much. Less than a week since the accident and the funds for my car are already in my account. I will be taking out a policy with AAMI for the next car I buy. I couldn't fault them. I am really happy with the service.
Good Experience
Have 2 comprehensive vehicle insurance policies with AAMI, made a claim this year for minor damage caused by another vehicle whose details i had. I found the claim process quick and painless l did refuse to accept their 1st preference repairer and was escalated to a manager where i argued for another repairer l was familiar with for good work who was also a registered AAMI repairer but not promoted by AAMI. I had a hire car arranged and taxi to/from repairer. Based on my experience and I'm not someone who tolerates bad service I couldn't fault my experience and would recommend.
Only downside is their premiums increase by double digit % annually however if you call their c/s agent does have authority to reduce by 3%-5%.
Other Car Insurance
AngelitoGreater Melbourne (Inner), VIC
- 8 reviews
- 2 likes
Easy and no red tapes regarding claims
I would like to thank this insurance for their excellent customer service and of course for processing my claims so quickly. I took me only few minutes to claim for my car repair and booked me in straight away for repair. I’m very happy that I decided to insured my car with AAMI. So for those looking for good insurance, this insurance is highly recommended. A+++
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Josh wineti
- 14 reviews
- 1 like
Great service
I have been with AAMI for the last 5 or 6 years, could be more. Always very helpful and great on roadside assistance. When I lodged claims they take all the pressure off. Even through these toughs times gave me a great deal and discount, being off work. Much appreciated.
OzdogGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 1 like
Good Insurance
I am currently an AAMI customer that is looking for new car insurance as my premiums have gone up a lot. However while on this website I have seen a lot of 1 star reviews and that does not reflect my time with AAMI. We have made three claims with AAMI over 10 years and each time they have been AWESOME. Flood damage ruined one car and they paid out within 3 days. A tree branch damage a car but no problems getting it fixed. If I do leave it is on price alone.
NATASHAGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
Excellent customer service
Fantastic customer service, negotiated policy pricing to my advantage. The lady was so considerate and kind with my dealings. Been with Aami for a very long time and never been let down.
What a relief . Thanks Aami and Ann Whittaker.
My family was impacted by covid 19 disaster as lost jobs were stressful.
Thanks to Aami for 3 month waiver help plus Woolworths voucher was extremely helpful.
Special thanks to Ann Whittaker for kind support and sympathy over the phone .
Given review even on Mozzo too as they deserved.
Allen L.
- 2 reviews
Very good customer service and swifty repair
Car hit by someone's car so needed to make claim. Claim online application was easy and fast. Customer Service rep followed up very promptly. Repair was swifty and done in one day while new bumper, reverse senor and side panel required. Uber for free to and from repair center. Repair center staff were nice and professional. Been through different insurers but AAMI has given best experience.
Other Car Insurance
RubylubyMelbourne
- 8 reviews
- 5 likes
Unbelievable generosity
I have been recently impacted by Covid-19 and contacted AAMI to see if I could possibly catch up my payments. They waived my car insurance for 3 months and sent me a $100 Woolworths voucher. I almost cried. I cannot believe that they could be so kind and empathetic and go over and above. The customer service rep was just lovely. I cannot fault them.
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Spirit WarriorPerth, WA
- 3 reviews
Incredibly helpful in a time of stress
My husband and I both have AAMI comprehensive car insurance. They have been the most cost effective insurer the past few years running. Recently, we have been impacted by COVID-19. After attempting to juggle finances we got in touch with AAMI. They waived our premiums for 3 months each and also gifted us with a voucher. We were so appreciative of the first class customer service. They honestly went above and beyond in a time of personal crisis for us. Neither of us have needed to make a claim on our insurance up until now, so we genuinely hope that they would offer the same level of customer service if we ever needed to.
Chan t.Perth, WA
Aami -efficient, quick and wonderful service
I have been with many insurance company in my lifetime . I must say AAMI have been nothing but amazing . Both times I was in minor car accidents, I had no trouble getting my claims . It was so simple and quick ! They even offered Uber service to and from home. So thank u once again from the bottom of my heart AAMI.
Matt
- 2 reviews
Smooth experience
Had a really smooth experience with AAMI, from the initial claims call, follow up txts and emails, to sorting a rental car while mine was being repaired. They organised Ubers from the repairer to the rental place and back. Even the repairer Capital Smart was very professional. Used to be with Coles, AAMI is far better.
Fastcat45North Western Region, NSW
Great service
Great company who have quick response times. Whole family of 5 have all policies with Aami for many years. Recently had to make a claim for the Canberra hail storms and whole issue was resolved within 14days from start to finish.
Hamid B.Sydney, NSW
- 2 reviews
Had good and smooth experience
It was good and smooth experience for me. Time manner was long but they extended hire car until my car fixed and booked me taxi from hire car office to my car, generally good
Other Car Insurance
NikiSydney
Awesome!
I have gone to other firms but keep coming back. By far the best, most hassle-free when making claims. Great service, no fuss. I've been lucky to be with Aami!
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Mark SSydney
- 17 reviews
- 10 likes
- Car Insurance - Comprehensive
- Verified customer
Fantastic
I've been with AAMI for some 20 years now (different cars in that time). I've had 2 at fault accidents, 1 not at fault accident and two hail claims. AAMI has always come though for me and never disputed the claims.
Whilst AAMI's handling of the claims wasn't perfect, over all it was very good and wound't feel right taking a star away for it.
I have no problems recommending AAMI.
RichardPGreater Melbourne (Outer), VIC
- Car Insurance - Comprehensive
- Verified customer
Competitive pricing and good claims handling
I am not loyal to any insurance company and always get 3 quotes each year.
We have three polices with AAMI giving us a multi policy discount. The renewals for our two cars from AAMI came in second cheapest. We decided to renew with AAMI because we had 3 not at fault claims in the last two years and each time AAMI handled the process very well.
Shane
- 3 reviews
Fantastic response to our car accident
A young guy reversed into our car and damaged the front badly. We contacted AAMI expecting an issue as we had no proof and could have been accused of us causing a rear end. They were fantastic to action repairs immediately with no excess charged. Very pleasantly surprise with loads of updates and info on status of claim and repairs.
SeanSydney, NSW
Impressed with AAMI's handling of a claim
I completed an exhaustive analysis on which insurerer to go with. AAMI were mid table on premium alone, 20% more expensive than the cheapest. The main reason I paid a premium to go with AAMI was their reputation for paying out on valid claims. Within two weeks of having my insurance I was side swiped by a truck. Within an hour of the accident, and my confirmation of the driver at fault, AAMI had covered my claim, and had booked my car in to get assessed the next morning! This reduced the stress of a collision considerably. I recieved my car back, repairs were first class on my metallic paint Mercedes-Benz.
Erle W.Far North Queensland, QLD
Can't do enough for you!
I have been insured by AAMI for around 20 years and had a few claims, not all my fault, but had 2 write offs due to flood damage. No questions, just fixed and paid out. They may not have been always as quick as I would have liked, but there were no problems, all fixed. The preferred window repairer shafted me, so I will not go near O'Brien's again, but AAMI deserves five stars. Looking at other reviews, there are 2 sides to every story, but AAMI has always been great for communication and support.
Questions & Answers
ChittyDasked
I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?
No answers
Wendy0707asked
How do you decide who is at fault for collision
2 answers
It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.
Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks
Jase J.asked
Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital
No answers
Details
Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.
Points of praise for AAMI:
- AAMI's top score was given for its timeliness in responding to claims.
- Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
- Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.
Pain points with AAMI:
- AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
- Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
Category | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance |
---|---|---|---|---|
Other Insurance Types Offered | Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel | Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel | Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel | Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel |
Coverage Type | Compulsory Third Party (CTP Green Slip) | Comprehensive | Third Party Property Damage | Third Party, Fire and Theft |
Underwriter | AAI | AAI | AAI | AAI |
Legal Liability Cover | Not Included | Included up to $20 million | Included up to $20 million | Included up to $20 million |
Roadside Assistance | Not Offered | Optional Extra | Not Offered | Not Offered |
Reduced or Zero Excess Windscreen Cover | Not Offered | Zero Excess Optional Extra | Not Offered | Not Offered |
Choice of Repairer | Not Applicable | Not Allowed | Not Allowed | Not Allowed |
After Accident Care | ||||
Hire Car after an Incident | Not Applicable | Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
| Not Included | Not Included |
Emergency Transport & Accommodation | Not Applicable | Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property) | Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only) | Reasonable taxi costs included for up to 2 journeys |
Towing Costs | Not Applicable | Included | Included (only for a claim made under 'Damage by uninsured drivers' | Included |
Hire Car after a No Fault Accident | Not Applicable | Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
| Not Included | Not Included |
Essential / Emergency Repairs | Not Applicable | Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident | Not Included | Not Included |
Benefits | ||||
Pay As You Drive / Fixed Kilometre Discount | Not Applicable | Not Offered | Not Offered | Not Offered |
Hire Car after Theft | Not Applicable | Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location | Not Included | Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location |
Lock and Key Replacement | Not Applicable | Not Included | Not Included | Included up to $1,000 |
Transit Cover | Not Applicable | Not Included | Not Included | Not Included |
Trailer & Caravan Cover | Not Applicable | Two-Wheel Trailer Cover included up to $1,000 | Not Included | Not Included |
Child Safety Seats and Prams | Not Applicable | Included up to $500 per claim | Not Included | Not Included |
New-for-old Car Replacement | Not Applicable | Included, if you are the first registered owner of the car and it is less than 2 years old | Not Included | Not Included |
Personal Property Cover | Not Applicable | Included up to $1,000 (combined with Emergency Accomodation and Repairs) | Not Included | Included up to $500 (does not include cash, tools and items use for business or trade) |
Uninsured Motorist Benefit | Not Applicable | Not Applicable | Included up to $5,000 | Included up to $5,000 |
Accidental Loss or Damage | ||||
Malicious Damage / Vandalism | Not Applicable | Included | Not Included | Not Included |
Fire | Not Applicable | Included | Not Included | Included |
Collision | Not Applicable | Included | Not Included | Not Included |
Natural Events | Not Applicable | Included | Not Included | Not Included |
Theft or Attempted Theft | Not Applicable | Included | Not Included | Included |
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