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Disappointed experience in the progress of claims
I have been with AAMI almost for 10 years - the latest claim was very disappointed and unpleasant experience. Inconsistent information delivered by the customer care officers - they thrown you to here and there officers. Every time I need to mentioned to put notes in the system, so I don't need to explain from the beginning again - and be prepare for long waiting call. It was really unpleasant experience.
Had an accident paid the excess 2 weeks ago then received a letter saying we had not paid it We asked for a receipt from AAMI when we paid it, which never CAME!. Told first guy [name removed] we had paid it. Made us feel like liers. Got the receipt number from the bank. Rang back with receipt number and again made to feel like we were lying. WELL IT TURNS OUT.... that THEY WERE INCORRECT.... WE DID PAY IT... In their stupidity they paid the $650 to our insurance policy not the excess. WE WANT AN APOLOGY... No we are not lucky we are with AAMI and very soon will not be!!!!!
Never Never Never Aami Please Stay Away
Please do not use AAMI, They do not allow you take your car to your preferred mechanic. They will forward your car to cheap mechanics which do really cheap job.
- Car Insurance - Comprehensive
I've been with AAMI for some 20 years now (different cars in that time). I've had 2 at fault accidents, 1 not at fault accident and two hail claims. AAMI has always come though for me and never disputed the claims.
Whilst AAMI's handling of the claims wasn't perfect, over all it was very good and wound't feel right taking a star away for it.
I have no problems recommending AAMI.
Called them several times in past few days. Communication error within their team. Different answer from different people and some people had no idea even after reading notes in account and they keep giving different information. As i got promised yesterday and again this morning after i spoke to different department that accesor will definitely call me today. No call from anyone. When called again today got told no guarantee for timeframe from accesor as its still under review.
Just took my 2nd car policy with them yesterday but definitely will cancel it.
- Car Insurance - Comprehensive
Competitive pricing and good claims handling
I am not loyal to any insurance company and always get 3 quotes each year.
We have three polices with AAMI giving us a multi policy discount. The renewals for our two cars from AAMI came in second cheapest. We decided to renew with AAMI because we had 3 not at fault claims in the last two years and each time AAMI handled the process very well.
Had 3 not at fault claims over the past 15 years. 1st one while we were shopping in a centre someone backed into our Yaris and crushed the whole back hatch, and did a runner. Had to pay an excess because we had not proof of who did it, but car was fixed within a few days. They organised a taxi home after dropping the car at their repairer Smart Centre.
2nd accident Mercedes rear ended me, crushed back hatch in. Again fast turnaround car fixed.
3rd accident near new Mazda 3 was totally written off by a ute cutting across me head on. This clai...
Customer Null and Void Once Vehicle Written Off
Have been with AAMI for quite a number of years. Had a vehicle accident no fault of mine. After nearly 2 weeks I was eventually informed the vehicle was a write off. Now the fun begins. The years insurance that has just been paid is now NULL AND VOID a loss of some hundreds of dollars. Was NOT informed to remove all personal items from vehicle so I now have to travel 1 hour away to get my items at a further cost to myself. Have to also travel some 3/4 hour away to hand the hire car back with no offer of even an UBER to get me home. Basically if...your car is a write off, so it would appear is the customer. NEVER AGAIN December 18th 2019 Update: Cannot be trusted Car was apparently a write off, even though there was minor damage to my car. AAMI annual insurance had just been paid, now null and void no refund on remaining year. Had to travel to pick up belongings left in the car and went to remove the memory card from my front camera only to find out the camera had been stolen from one of AAMI's preferred panel beaters. Basically I have been told too bad. Please read all PDS's before insuring with this DISHONEST, UNCARING company. Would NEVER recommend them to anyone.
Fantastic response to our car accident
A young guy reversed into our car and damaged the front badly. We contacted AAMI expecting an issue as we had no proof and could have been accused of us causing a rear end. They were fantastic to action repairs immediately with no excess charged. Very pleasantly surprise with loads of updates and info on status of claim and repairs.
Impressed with AAMI's handling of a claim
I completed an exhaustive analysis on which insurerer to go with. AAMI were mid table on premium alone, 20% more expensive than the cheapest. The main reason I paid a premium to go with AAMI was their reputation for paying out on valid claims. Within two weeks of having my insurance I was side swiped by a truck. Within an hour of the accident, and my confirmation of the driver at fault, AAMI had covered my claim, and had booked my car in to get assessed the next morning! This reduced the stress of a collision considerably. I recieved my car back, repairs were first class on my metallic paint Mercedes-Benz.
Can't do enough for you!
I have been insured by AAMI for around 20 years and had a few claims, not all my fault, but had 2 write offs due to flood damage. No questions, just fixed and paid out. They may not have been always as quick as I would have liked, but there were no problems, all fixed. The preferred window repairer shafted me, so I will not go near O'Brien's again, but AAMI deserves five stars. Looking at other reviews, there are 2 sides to every story, but AAMI has always been great for communication and support.
Has a Positive experience
I recently had an accident resulting in a front on collision, the other driver assumed responsibility. After taking relevant photos of the relevant sites, i initiated the process to exchange of details. I soon realised that the driver had an international drivers licence. Since this was foreign territory, I immediately called AAMI to see if what information I needed. Unfortunately, the information conveyed over the frantic phone call was not explicitly clear. The other driver incidentally showed me that they had an authorised translation of the...ir international licence. After taking photos of these documentation and exchanging details I proceed to lodge my claim with AAMI. I also asked the driver for a copy of their insurance policy (this was just an extra precaution- and I understand that some drivers will not oblige). After following the routine claim lodgement process, I was charged with a $600 excess, with the assurance that if the accident was identified as not my fault it would be refunded. I chose to get my car serviced at the Peakhurst (NSW) Smart location as the one closer to me had more negative reviews in comparison. In Retrospect majority of the service centres have some form of negative reviews, I guess this is customary. I read most of the positive and negative reviews on both google and other similar review sites, and concluded that the Peakhurst location was a good bet. In my situation I was not proven wrong, they were flexible and professional and not to mention quick, handed my car in on Friday morning at 7:30am, got a SMS Saturday saying it was ready to be picked up on Monday. A caveat being it was minor crack to the front bumper. As have comprehensive cover had uber rides to and from service center, work, and hire care (and these were over multiple days to suit my convenience). I wanted to give AAMI some props and say that they did a great, professional job with my accident and I relieved that the system works.
AAMI, worst insurer
I am just warning anyone with a new or near new prestige vehicle with an AAMI comprehensive insurance.
AAMI does not have a preferred repairer capable of repairing a prestige vehicle that has been involved in any major accident that requires a major repair that includes welding panels.
AAMI will allow the vehicle to be repaired disregarding what the manufacture specify.
They will cut corners on the repair to save money.
Please do yourself a favour and pick an insurer that has a choice of repairer and don't make the same mistake I did.
Made me feel extremely at ease. Very professional, easy process. What could’ve been very stressful was very painless. Highly recommended. Most people only leave reviews when they’ve had bad experiences, so I think AAMI’s score is unjustified.
The best Insurance company I have dealt with
I had to make a claim on my car. The girl on the phone made it seem very easy. They booked the mechanic the next day. They even paid for my cab home. They are a great company to deal with
No Fault claim Car Repairable write off with no communication
Car was reversed into whilst parked. Used my insurance company AAMI as thought it would be quicker and easier to deal with. After one call car was taken, after missing a call, I returned the call back to AAMI only to find car had been written off. Totally gutted as car was great little car with minimal damage (but deemed uneconomical to repair) only used once a week and cared for carefully from nearly new. Communication was terrible (Sorry non existent) and was not even offered the chance to pay the extra $800 to fix the car. Now i have to find a car with cost and inconvenience to myself. Lucky I was with AAMI
AAMI is the best insurance company ever dealt with
My car was stolen recently. Contacted AAMI and the response I received was excellent. The customer care executive was very kind and polite. She organised a rental car for me. They gave me genuine updates when I contacted them. My car was written off and AAMI transferred the agreed amount of money to my account with out delay. I recommend AAMI to my friends and family.
You not lucky with them. False advertise
Dont trust them specifically over the phone always ask for documents and what they say in writing.
I have 4 cars insured with them will cancel all policy after done with them.
Thumbs down aami
AAMI is disgusting
This is an absolute disgusting insurance that I have ever been into, they do not understand and help you out all they say is that “that’s the policy” I don’t know why people is insured with them. It’s wast of time spending more then an hour on the phone and getting no help. It feels like they’re just using people and they don’t even know what the market value is they just find some cheaper value and tell you that’s all I can help with absolutely disgusting. People stop wasting your money and time with a insurance that doesn’t even value nothing
Oh, AAMI Bad!
had an accident but wasn't my fault, Aami insist send it to Capital Smart at Botany and there go the nightmare. send car in for assessed so they could order the part need but was told " we only order part in when the car is in, what if your car get stolen after we ordered the parts?" end up delayed pick up the car due to parts wasn't ready.....Aami Can't do attitude doesn't help at all either, was promised a call back but never get it and even speak to the supervisor is pointless, 50 mins on the line with them end up nothing!!!
AAMI are hopeless
If your after an insurance company that will not help you when you have a claim AAMI is the way to go.
That are frustratingly slow and after your 3 or fourth hour on the phone you may begin to think your time is more valuable that the claim. Don't matter how cheap they are if they don't help they are no use
Not the Cheapest but definitely the easiest , Australian speaking, efficient to deal with
Have several policies and have just renewed all...had a couple of non-fault claims on eldest daughter's car. AAMI took control, organised absolutely everything, notified all parties of every step along the way, resolved incredibly fast...super impressed!
Roadside assistance Quick and professional !!!
My car had a puncture last night. I called Aami and was told it could take up to 60 minutes. It only took 20 for Nick to arrive. He was so helpful and friendly.
The whole thing from my call took 35 minutes.
Thanks to Nick. He is in Melbourne.
Fantastic, Fast service and free as part of my policy. Thanks Aami you made my night !!!
lucky I am with AAMI
I had couple of things happening, with AAMI felt well look after, secure,and fully protected.
l was lucky to have AAMI, their employees are amazing they help you all way through.
l had my property insured with them, and now l am bringing forward my cars l am not happy with service from other insurers.
Terrible service terrible insurer
29 days to get me an answer as to what is happening with my car..
Terrible car hire no communication with car hire place..
Car hire threatning to charge me for car hire will be changing insured asap..
Still waiting on when I will get my car back and what state I will get it back in..
AMMI took my car from repairer to repairer around Sydney until they could find someone who is willing to fix it.. which tells me that the car should have been written off...
Even though the accident was not my fault and they would have gotten all there money back from the other insurer..
I say very unlucky to be with AMMI teribble terrible terrible..
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