Reviewer Photos & Videos
I will never use them again! Be warned
I was the NOT at fault driver and my vehicle was a Total Loss.
The vehicle was well under insured and AAMI takes out the registration and CTP insurance amount away from the final pay out figure and also took the full years payment for the insurance and then took out the full years insurance amount which, this totalled several hundred dollars. I have been with AAMI for a long time but now when it was time to claim they took every cent away, other insurance companies do not do this! Buyer be warned!
2 months in and still driving around with a massive chip in my windscreen
I have three full comprehensive AAMI policies which are always paid in full. I'm about to cancel them due to lack of customer service and false advertising. I was told my windscreen would be replaced with after market glass to which I wanted genuine. This in itself seemed to be an issue. I would have thought it made more sense to install genuine glass before after market. I was told that I'd need to pay my excess which is understandable plus the difference in cost in glass. They are now trying to sell me the genuine glass for almost $2k when yo...u can buy the genuine glass from a Volvo dealership for $1341.73. They now want me to pay $548.53 on top. I asked them for a breakdown of pricing. They could not provide this for me. This will be the last time I use AAMI. Good riddance I say. Stay away if you want a hassle free process, because they have proved nothing but the opposite of what they advertise.
I would highly recommend
I have had car insurance with AAMI for quite a while, for the past 5+ years anyway. For me (not everyone admittedly) they have always had a very competitive premium. This year I was involved in my first ever accident (low speed and nobody was hurt thankfully), and AAMI handled it brilliantly. With my phone call from the scene, they let me know what to do, how to stay safe, and what information to gather. The phone lodgment was easy and seamless, and AAMI took care of the rest. I am very happy to be insured by AAMI, and will be happy to recommend to friends and family.
Fast, efficient, friendly service
Like many other reviewers, I have been concerned about premium increases which seem to unfairly penalise faithful customers.
But all that is forgotten with a recent claim. It took 10 days from accident to having a new car in our garage. At all times I felt this insurance company actually cared about looking after me, and as quickly as possible. Based on this experience, I'll be transferring insurance on another car back to AAMI, and if that costs extra then I'll deem it worthwhile.
- Car Insurance - Comprehensive
I really love AAMI.
I believe AAMI is in the more expensive section of insurance. Everyone is always telling me to look around for a better deal.
But when it comes down to it, I feel AAMI is the best.
When we have had to claim the process is instant over the phone. They send someone out to pick up the damaged car. Give me a hire car at their cost that fits my large family. Fixes the car. Returns it.
It is always that simple, and we have had many claims over the years.
We have previously ‘shopped around’ for the ‘better deal’ and had weeks waiting on assessors, troubles with communication and unpleasant dealings.
Worst Customer Service EVER, errors at every turn
Not-at-fault claim, errors at every turn and honestly the WORST customer service I have ever encountered. As a last straw I rang their 'customer relations' phone number however, that goes through to an automated voicemail without even a human greeting to let you know you have called the right place - this really added to an already abhorrent experience. When I raised this as a possible PR fail, they applied the same lack lustre care factor as actually sending my vehicle to the correct repairer and getting it fixed. The whole ordeal has been SO unpleasant that after 20 years of insuring with the Suncorp Group we will be taking every single policy we have away from them.
Never Ever go with them !!
They are taking more than a month to do minor repair. They keep lying saying it will be ready by next Friday but that next Friday never comes! Ridiculous Service!
- Car Insurance - Comprehensive
You are never lucky with AAMI
On the 16/4/21 AAMI client was at fault damaged the rear of my car, I called my insurance, they told as long as you not at fault you do have to contact AAMI. I called AAMI three times and send them an email but they refused to process my claim because their client not reported that accident. So if the driver doesn't report that accident AAMI will never ever repair your car. After three weeks the driver put a claim but the arrogant AAMI never call or advice me for simple reason, they do not want to pay me money. I called again but they give two ...options either repair with my insurance or repair with their insurance both these options are not good enough to me. I am still waiting for their response nearly one month I don't have a car. I have four kids at school struggling to get them to school. I couldn't do my daily duties for the last month. I explained to them my family stress but they told that I have no evidence. Beware of AAMI you buy the policy in Australia but your claim processes in the Philippines. I want people to know what these insurance companies matters to them, money is their priority. I will seek legal advice and I will contact the current affairs programs to tell my suffering hopping one the government lop open commission to check insurance companies behaviour towards customers. So far 7emails and 14calls to AAMI and still waiting. Today is 24/5/21 AAMI never call back unprofessional company. Today 30/5/21 still no response from AAMI.
I was the third party in a not at fault claim. The at fault party also had insurance with aami. I have had to follow up with aami every few days to find out what is actually happening with the claim. I had to chase them for a loan car due to not being at fault. It took them nearly 16 days to determine my car as a write off and the market value ended up being 13,900$. Despite there being no cars of similar quality and year on the market for less than 20k. I was then advised by aami to cancel registration and retrieve my plates and belongin...gs from the car which I did a couple days later and still had no word on when payment was coming through. Then as soon as I extended the loan car I get a call the next day from the total loss department, telling me that I was not allowed to cancel my registration as I had effectively sold my car to aami.....uh what? No money had changed hands at this point in time the car is still registered to me under my name. I have never had an accident before and this is my first time having to deal with any sort of insurance issues in the 15 years I've been driving. Needless to say, I will be cancelling my insurance with aami and taking it to a competitor. I cannot believe as a customer I was treated in this way. Lack of communication, car not at current market value. Rude call center staff.
Ridiculous Customer Service!
This morning we rang the car - roadside insurance to come have a look as my car had broken down. A sales person called [Name Removed] came through to replace my battery. I have a Honda CR-V. When I turned on the car my navigation system was blank and it didn't appear to work. It was working fine until the battery got replaced. When I took it up with [Name Removed], he said it's Honda's problem. He also said your car is a Honda Accord, I've done this several times and never had complaints and I said I have a CRV and he said yeah same. He was qui...te rude when questioned about the mistake which was clearly on his part. He was of no help so I had to contact AAMI, where they proceeded to tell me that such "Roadside assistance is that way, it has no gurantee". This is so unprofessional and I'm infuriated. Not only did I spend $200 to get my car damaged by them, but have to spend about $500+ to get that fixed. I really do not appreciate this customer service at all. I will definely not be renewing my insurance with AAMI.
So happy with them
I have made 2 not-at-fault claims through AAMI and they have been incredible! Organised everything from tow trucks to taxis whilst on the phone to them. So kind and helpful. Very happy I paid for the hire car on my policy as I do feel that has been worth it.
A 100% recommended insurer
We had the best first insurance claim experience!
Never met with an accident before, never had to deal with insurance before. So I turned to reviews online to see how other people went about their experiences. Guess what? I only found terrible reviews and distraught experiences. Definitely gave me a few sleepless nights. I have therefore decided to share my complete experience with other first-timers like me so they aren’t as petrified of insurers as I was.
So we bought a brand new car, our most expensive purchase ever! And this P-plater ran ...into the rear end of it on Day 2! Sure enough, I got all his details - the car plate number, his driver licence photo and his phone number (note - these are imperative if you want to avoid paying excess in a no-fault claim). Called AAMI and was taken care of almost instantly. They filed a claim online, had the car booked in for repair on the very next business day. From the repairers, an Uber was booked for me to the closest Hertz car hire where a car was ready for me to drive until mine came back. Day 3, I received a call to say my car was all new again and ready to be picked up. Simply dropped off the rental, took the uber they booked for me to the repair centre and drove off like the incident never happened. Genuinely, felt like every penny of that insurance premium was worth it given how seem less the experience was. If you’re someone that’s reading this because you’re choosing an insurance company - I 100% recommend AAMI! If you are someone that is about to file your claim, please share your experienc here - GOOD OR BAD. It can really help calm someone’s nerves.
AAMI Cancelations beware
Insurance was simple while I had it one claim for a windscreen simple fast. BUT when I sold the car and cancelled the insurance a refund was due for the unused time , Great. They took all my details and said they would pay it back in to bank account really 10 days go by and nothing. I ring them and they don't even bother checking just tell me it might take longer like 10 days instead of the 3 days I was told. I asked them to check not just guess. Then I find out that they hadn't put it in to my account and that they had sent a cheque out. A che...que who uses cheques these days no one besides that I told them I am going overseas so I don't live at that address anyway. Complete rubbish and just trying to hold on to the money as long as they can. Still on hold while writing this review. Pathetic excusses from them...
Worst Car insurance - Please stay away
I went with AAMI because of low insurance policy - Got a call from repair no parts in town for Toyota Corolla which is hard to believe and they informed it will take another 8 weeks for the parts to arrive.
I think AAMI is big SCAM it should be avoided at any cost and go with proper car insurance company
Avoid AAMI and Suncorp at all costs
Woeful and rude customer service. They don't care about you as a customer, only the bottom line. My car was in an accident, and they took it to one of their 'authorised repair centres'. Said it would be back in 2-5 business days, but I ended up getting my car back 60 days later. Zero communication from AAMI, or the car repair centre. It was towed and transferred elsewhere. I had to follow up and chase for two whole months, on my own time, often during work. I then raised a complaint which went up to Suncorp, and they only further wasted my time.... The agent there did nothing but make poor excuses and perpetuate false and misinformation so they were able to get out of any sort of compensation for misleading me. My excess was also through the roof compared to many other, more reputable insurers I have found today, almost a year after taking out my policy. They also like to do things like authorise second hand parts without ever notifying you. AAMI sucks. I would rather drive around with no insurance, even if they were the last insurer on the planet, I would never go to them ever again, and I will ensure everyone I know does the same. Avoid at all costs, there are many better car insurance options out there. AAMI deserve to be dissolved as a company, but funny they just might do it themselves with the way their treat their customers, the sole life source of their business. Nice work AAMI!
Questions & Answers
Why AAMI has my comprehensive car insurance increased by more than $140 dollars since last year from $343.40 to $487.84 for this renewal??????? I haven't paid it yet and feel inclined not to. That is a ridiculous increase!!!
Hi Trayay, thanks for reaching out. As this is a third party review site, we can't assist with policies through here. Please email firstname.lastname@example.org with your full name, policy number, and date of birth for ID, or give us a call on 13 22 44. Our team is available 8am-10pm AEST every day.
My pH no is [Number Removed], My name is Cindy Rice and am a AMMI member, I need roadside assist now rego [Number Removed], Can someone come to Woodlark st Lismore NSW CNR of Mary G's hotel, my address as a customer is [Address Removed], plz can you call me asap
Cindy you really shouldn’t put your personal information on the internet. They are not going to come to you from this message, it is a review site.
Hi Cindy, sorry to hear you're having car trouble. We're unable to provide service through here as it is a third party review site. Please give our Roadside Assist team a call on 1800 154 810 and they'll be able to send someone out for you.
Please delete this post, as it contains your personal details. In order to keep your details secure, please do not ever post them publicly, or in private messages unless requested directly from a trusted source. - M
Customer Service .. please call her to advise!! Show some decent customer service! She sounds stressed!
Get an answer from our members and AAMI representatives
Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.
Points of praise for AAMI:
- AAMI's top score was given for its timeliness in responding to claims.
- Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
- Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.
Pain points with AAMI:
- AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
- Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Legal Liability Cover||Not Included||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Not Offered||Optional Extra||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Zero Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Not Applicable||Not Allowed||Not Allowed||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Not Applicable||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)||Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)||Reasonable taxi costs included for up to 2 journeys|
|Towing Costs||Not Applicable||Included||Included (only for a claim made under 'Damage by uninsured drivers'||Included|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Not Applicable||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Applicable||Not Included||Not Included||Included up to $1,000|
|Transit Cover||Not Applicable||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Not Applicable||Two-Wheel Trailer Cover included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Not Applicable||Included up to $500 per claim||Not Included||Not Included|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Not Applicable||Included up to $1,000 (combined with Emergency Accomodation and Repairs)||Not Included||Included up to $500 (does not include cash, tools and items use for business or trade)|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Included||Not Included||Not Included|
|Fire||Not Applicable||Included||Not Included||Included|
|Collision||Not Applicable||Included||Not Included||Not Included|
|Natural Events||Not Applicable||Included||Not Included||Not Included|
|Theft or Attempted Theft||Not Applicable||Included||Not Included||Included|
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