I would highly recommend
I have had car insurance with AAMI for quite a while, for the past 5+ years anyway. For me (not everyone admittedly) they have always had a very competitive premium. This year I was involved in my first ever accident (low speed and nobody was hurt thankfully), and AAMI handled it brilliantly. With my phone call from the scene, they let me know what to do, how to stay safe, and what information to gather. The phone lodgment was easy and seamless, and AAMI took care of the rest. I am very happy to be insured by AAMI, and will be happy to recommend to friends and family.
Fast, efficient, friendly service
Like many other reviewers, I have been concerned about premium increases which seem to unfairly penalise faithful customers.
But all that is forgotten with a recent claim. It took 10 days from accident to having a new car in our garage. At all times I felt this insurance company actually cared about looking after me, and as quickly as possible. Based on this experience, I'll be transferring insurance on another car back to AAMI, and if that costs extra then I'll deem it worthwhile.
- Car Insurance - Comprehensive
I really love AAMI.
I believe AAMI is in the more expensive section of insurance. Everyone is always telling me to look around for a better deal.
But when it comes down to it, I feel AAMI is the best.
When we have had to claim the process is instant over the phone. They send someone out to pick up the damaged car. Give me a hire car at their cost that fits my large family. Fixes the car. Returns it.
It is always that simple, and we have had many claims over the years.
We have previously ‘shopped around’ for the ‘better deal’ and had weeks waiting on assessors, troubles with communication and unpleasant dealings.
So happy with them
I have made 2 not-at-fault claims through AAMI and they have been incredible! Organised everything from tow trucks to taxis whilst on the phone to them. So kind and helpful. Very happy I paid for the hire car on my policy as I do feel that has been worth it.
A 100% recommended insurer
We had the best first insurance claim experience!
Never met with an accident before, never had to deal with insurance before. So I turned to reviews online to see how other people went about their experiences. Guess what? I only found terrible reviews and distraught experiences. Definitely gave me a few sleepless nights. I have therefore decided to share my complete experience with other first-timers like me so they aren’t as petrified of insurers as I was.
So we bought a brand new car, our most expensive purchase ever! And this P-plater ran ...into the rear end of it on Day 2! Sure enough, I got all his details - the car plate number, his driver licence photo and his phone number (note - these are imperative if you want to avoid paying excess in a no-fault claim). Called AAMI and was taken care of almost instantly. They filed a claim online, had the car booked in for repair on the very next business day. From the repairers, an Uber was booked for me to the closest Hertz car hire where a car was ready for me to drive until mine came back. Day 3, I received a call to say my car was all new again and ready to be picked up. Simply dropped off the rental, took the uber they booked for me to the repair centre and drove off like the incident never happened. Genuinely, felt like every penny of that insurance premium was worth it given how seem less the experience was. If you’re someone that’s reading this because you’re choosing an insurance company - I 100% recommend AAMI! If you are someone that is about to file your claim, please share your experienc here - GOOD OR BAD. It can really help calm someone’s nerves.
I actually do feel lucky.
I was involved in an accident where I wasn't at fault. Staff were really kind, caring and helpful. Car is a write off as its not worth much. Less than a week since the accident and the funds for my car are already in my account. I will be taking out a policy with AAMI for the next car I buy. I couldn't fault them. I am really happy with the service.
Have 2 comprehensive vehicle insurance policies with AAMI, made a claim this year for minor damage caused by another vehicle whose details i had. I found the claim process quick and painless l did refuse to accept their 1st preference repairer and was escalated to a manager where i argued for another repairer l was familiar with for good work who was also a registered AAMI repairer but not promoted by AAMI. I had a hire car arranged and taxi to/from repairer. Based on my experience and I'm not someone who tolerates bad service I couldn't fault my experience and would recommend.
Only downside is their premiums increase by double digit % annually however if you call their c/s agent does have authority to reduce by 3%-5%.
Easy and no red tapes regarding claims
I would like to thank this insurance for their excellent customer service and of course for processing my claims so quickly. I took me only few minutes to claim for my car repair and booked me in straight away for repair. I’m very happy that I decided to insured my car with AAMI. So for those looking for good insurance, this insurance is highly recommended. A+++
I have been with AAMI for the last 5 or 6 years, could be more. Always very helpful and great on roadside assistance. When I lodged claims they take all the pressure off. Even through these toughs times gave me a great deal and discount, being off work. Much appreciated.
5 stars for the person in Melbourne 1 star for the call taker in the phillipines
Always been with AAMI and they are great. They are competitive on price for long term customers HOWEVER. They Now have call takers in the Philippines I almost left them because of this. They are hard to understand and even thought they try they can't trully empathise with a fire that has consumed my fence.
Very good customer service and swifty repair
Car hit by someone's car so needed to make claim. Claim online application was easy and fast. Customer Service rep followed up very promptly. Repair was swifty and done in one day while new bumper, reverse senor and side panel required. Uber for free to and from repair center. Repair center staff were nice and professional. Been through different insurers but AAMI has given best experience.
Aami -efficient, quick and wonderful service
I have been with many insurance company in my lifetime . I must say AAMI have been nothing but amazing . Both times I was in minor car accidents, I had no trouble getting my claims . It was so simple and quick ! They even offered Uber service to and from home. So thank u once again from the bottom of my heart AAMI.
Had a really smooth experience with AAMI, from the initial claims call, follow up txts and emails, to sorting a rental car while mine was being repaired. They organised Ubers from the repairer to the rental place and back. Even the repairer Capital Smart was very professional. Used to be with Coles, AAMI is far better.
Great company who have quick response times. Whole family of 5 have all policies with Aami for many years. Recently had to make a claim for the Canberra hail storms and whole issue was resolved within 14days from start to finish.
I have gone to other firms but keep coming back. By far the best, most hassle-free when making claims. Great service, no fuss. I've been lucky to be with Aami!
Questions & Answers
Why AAMI has my comprehensive car insurance increased by more than $140 dollars since last year from $343.40 to $487.84 for this renewal??????? I haven't paid it yet and feel inclined not to. That is a ridiculous increase!!!
Hi Trayay, thanks for reaching out. As this is a third party review site, we can't assist with policies through here. Please email firstname.lastname@example.org with your full name, policy number, and date of birth for ID, or give us a call on 13 22 44. Our team is available 8am-10pm AEST every day.
My pH no is [Number Removed], My name is Cindy Rice and am a AMMI member, I need roadside assist now rego [Number Removed], Can someone come to Woodlark st Lismore NSW CNR of Mary G's hotel, my address as a customer is [Address Removed], plz can you call me asap
Cindy you really shouldn’t put your personal information on the internet. They are not going to come to you from this message, it is a review site.
Hi Cindy, sorry to hear you're having car trouble. We're unable to provide service through here as it is a third party review site. Please give our Roadside Assist team a call on 1800 154 810 and they'll be able to send someone out for you.
Please delete this post, as it contains your personal details. In order to keep your details secure, please do not ever post them publicly, or in private messages unless requested directly from a trusted source. - M
Customer Service .. please call her to advise!! Show some decent customer service! She sounds stressed!
Get an answer from our members and AAMI representatives
Underwritten by the Suncorp Network, AAMI offers four car insurance policies: CTP green slip for NSW, ACT and SA, Comprehensive, Third Party Property Damage Only, and Fire, Theft and Third Party Property Damage.
Points of praise for AAMI:
- AAMI's top score was given for its timeliness in responding to claims.
- Friendly and personable customer service was appreciated. Two customers reported AAMI ‘going above and beyond’ by helping them generously during times of financial hardship.
- Multiple reviewers reported that AAMI offered to organise Ubers from the repairer to and from their homes. Others enjoyed a smooth and hassle-free experience when making claims, with quick response times from AAMI.
Pain points with AAMI:
- AAMI’s chosen repairers and roadside-assist contractors were thought to be low quality
- Premiums increasing considerably even with no claims being made (this increase in premiums appeared to also apply to customers who had taken out multiple policies with AAMI, e.g. home and contents insurance along with car insurance).
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel||Business, Health, Home and Contents, Income, Landlord, Life, Motorcycle, Pet and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft|
|Legal Liability Cover||Not Included||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Not Offered||Optional Extra||Not Offered||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered||Zero Excess Optional Extra||Not Offered||Not Offered|
|Choice of Repairer||Not Applicable||Not Allowed||Not Allowed||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included, up to $90 per day for unlimited days - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Emergency Transport & Accommodation||Not Applicable||Included up to $250 per claim for Transport costs, and up to $1,000 for Emergency Accomodation if you are more than 100km from home (combined with Emergency Repairs and Personal Property)||Reasonable taxi costs included for up to 2 journeys (applies to 'Damage by uninsured drivers' claims only)||Reasonable taxi costs included for up to 2 journeys|
|Towing Costs||Not Applicable||Included||Included (only for a claim made under 'Damage by uninsured drivers'||Included|
|Hire Car after a No Fault Accident|
Included - must use car by AAMI provider if available and within a reasonable distance of your location. Benefit ceases when:
|Essential / Emergency Repairs||Not Applicable||Included (combined with Emergency Accomodation & Personal Property), up to $1,000 per incident||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Offered||Not Offered||Not Offered|
|Hire Car after Theft|
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
Included up to 21 days - must use car by AAMI provider if available and within a reasonable distance of your location
|Lock and Key Replacement||Not Applicable||Not Included||Not Included||Included up to $1,000|
|Transit Cover||Not Applicable||Not Included||Not Included||Not Included|
|Trailer & Caravan Cover||Not Applicable||Two-Wheel Trailer Cover included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Not Applicable||Included up to $500 per claim||Not Included||Not Included|
|New-for-old Car Replacement|
Included, if you are the first registered owner of the car and it is less than 2 years old
|Personal Property Cover||Not Applicable||Included up to $1,000 (combined with Emergency Accomodation and Repairs)||Not Included||Included up to $500 (does not include cash, tools and items use for business or trade)|
|Uninsured Motorist Benefit||Not Applicable||Not Applicable||Included up to $5,000||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable||Included||Not Included||Not Included|
|Fire||Not Applicable||Included||Not Included||Included|
|Collision||Not Applicable||Included||Not Included||Not Included|
|Natural Events||Not Applicable||Included||Not Included||Not Included|
|Theft or Attempted Theft||Not Applicable||Included||Not Included||Included|
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