Made me feel extremely at ease. Very professional, easy process. What could’ve been very stressful was very painless. Highly recommended. Most people only leave reviews when they’ve had bad experiences, so I think AAMI’s score is unjustified.
The best Insurance company I have dealt with
I had to make a claim on my car. The girl on the phone made it seem very easy. They booked the mechanic the next day. They even paid for my cab home. They are a great company to deal with
AAMI is the best insurance company ever dealt with
My car was stolen recently. Contacted AAMI and the response I received was excellent. The customer care executive was very kind and polite. She organised a rental car for me. They gave me genuine updates when I contacted them. My car was written off and AAMI transferred the agreed amount of money to my account with out delay. I recommend AAMI to my friends and family.
Not the Cheapest but definitely the easiest , Australian speaking, efficient to deal with
Have several policies and have just renewed all...had a couple of non-fault claims on eldest daughter's car. AAMI took control, organised absolutely everything, notified all parties of every step along the way, resolved incredibly fast...super impressed!
Roadside assistance Quick and professional !!!
My car had a puncture last night. I called Aami and was told it could take up to 60 minutes. It only took 20 for Nick to arrive. He was so helpful and friendly.
The whole thing from my call took 35 minutes.
Thanks to Nick. He is in Melbourne.
Fantastic, Fast service and free as part of my policy. Thanks Aami you made my night !!!
lucky I am with AAMI
I had couple of things happening, with AAMI felt well look after, secure,and fully protected.
l was lucky to have AAMI, their employees are amazing they help you all way through.
l had my property insured with them, and now l am bringing forward my cars l am not happy with service from other insurers.
good, reliable insurance company
we are with AAMI many years (7?)
we insure all with them. Last car accident showed how diligent they are. Call-orginised the car repar-orginise car transporting-free taxi;
they or their repair company inform us in every stage.
I've been with this insurance for 3 years. Had to claim a small accident with another driver at fault. AAMI organized everything for me (repair, taxi) within one week. Happy to continue being with AAMI
Happy with AAMI Comprehensive Car Insurance
I have had AAMI Comprehensive Car Insurance on my Kia Rio since I bought it in 2012 and have been happy with their willingness to give me a discount for being a good driver. My previous car was written off in an accident and they paid it all back to me so was happy with that. Their phone staff have always been helpful with me so I've been happy with that.
Very happy with aami car insurance
Have had aami insurance for over twelve years and have had two family cars written off in this time and they have been great with follow up each time. Highly recommend.
Read your PDS Thoroughly!
My wife had AAMI before we got married and have continued with them. She's had them for over 10 years. As a couple, we made 2 claims. One in 2017 (stolen vehicle), and 1 in Feb 2019.
The 2017 claim was pretty straight forward. Day of theft, called AAMI, paid excess and they sorted out a hire car for us. In the PDS it states that it's only for 2 weeks, and that's it. If you want to get it extended, it's unfortunately out of pocket. You can schedule your hire start date, but that's it. The car had to get re-keyed and some repairs done. The issu...e with the repairer was with the repairer (I reviewed them accordingly). Aami wasn't at fault for the lack of communication from the repairer or the time it took, so I don't blame them. Remember, Insurance companies are companies. Not friends. They're out to make money, not friends. Our 2019 claim was a no-fault accident (someone failed to give way). Again, I tried to get a hire car extended because of the North QLD floods, all repairers are busy as and if it had to go back to the same guys, it was going to take over a month. The first person I talked to didn't know about the no-fault clause in the PDS for unlimited hire car. I called again to request a different repairer closer to where the accident was and the rep. informed me of the no-fault car hire that is in the PDS. So make sure you read your PDS!
Recently had to have hail repairs done to my 2 year old Suzuki Swift.Took my car to Bella Vista assessing as arranged,repairs were booked for following week..As we live about 90km from repair centre ,they arranged a truck to pick up from my home and returned three days later,looking like new again! (also cleaned).
Cannot fault there service.
Can't fault the service AAMI Insurance delivers.
Have been with AAMI insurance for 5 years and can say with confidence they are a great Insurance company. I live in Country Victoria and consequently had 3 accidents involving Kangaroos within 18 months and AAMI have been marvelous !!. They checked I was ok first and then went straight into organizing a tow truck, I picked the crash repair company and they got my vehicle fixed & back promptly. Recently my vehicle was written off and again AAMI was marvelous. Would thoroughly recommend AAMI Insurance.
Be adamant with what you expect
Have been insured with AAMI for about five years and this was my first claim. The process of making my claim on line was straight forward, but when it came to speaking to someone, even though they were polite, words like access were made instead of excess and that is how the conversation went. I was also given other incorrect information, like I had to get a code from each repairer and forward it to AAMI. The assessment from each of the designated repairers differed greatly and so I emailed AAMI stating which repairer I wanted to repair my c...ar. Fortunately I was listened to and was sent to the repairer of my choice (Freeway Smash Repairs) and couldn’t have been more pleased with the work that they carried out. Thank you AAMI for listening to me
Caring, understanding and efficient with my at fault claim
Too often with products, we will only review for a negative experience and not bother with a positive experience.
I recently was involved in a horrible car crash where I was technically at fault and my car and another car where both written off (everyone was fine thankfully).
I shortly after, called Aami to lodge a claim, the representative was friendly, kind and caring and answered all my questions while reassuring I'd be taken care of.
I was kept up to date with the process and was paid out the full amount on my policy about a week later. I've since bought another car and have insured with Aami again.
I felt terrible about the accident and was humbled by how Aami took care of me.
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