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AAMI Travel Insurance

AAMI Travel Insurance (page 2 of 3)

1.5 from 33 reviews · View Statistics

Reviews

1.5

33 reviews
  • Value for Money
    1.0 (2)
  • Customer Service
    1.7 (3)
  • Claim Resolution Time
    • 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (1)
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Pray that a relative does die while you're away

published

I was forced to return home after my father fell ill and subsequently past away. the claim was rejected because of a spurious 'pre existing illness' ploy put on by AAMI. I will never use them again.

Insurance claim madeYes
Nick T
Nick TMelbourne

Not Lucky with AAMI

published
Insurance claim madeYes
Ahmad
AhmadAuburn
  • 4 reviews
  • 3 likes

Never buy insurance from dishonest companies

published

I bought a comprehensive policy for my trip to Europe. Due to technical issues and delayed flight from Amsterdam to Abu Dhabi We missed our flight from Abu Dhabi to Sydney. The airline booked us the next flight which was in 24hrs. I contacted the insurance and one of the adviser told me to book a hotel for the 24hrs that you are there and when you come back you can claim. When I came back the insurance company refused to pay any compensation. Also I lost one of my baggage which they didn't do anything for that as well. very disappointed with them. Never going to get anything from them and let all my friends know too.

Insurance claim madeYes
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Best claims process

published

I travelled overseas early this year, while I was on stop over I was robbed. My personal belongings were stolen the claims process was absolutely amazing! No hassles no fake customer service, very quick to pay claim amazing def go with AAMI they also replaced old for new which was even better :)

Insurance claim madeYes

Worked as expected

published

frequent user of AAMI Tavel insurance but no previous claims.....my daughter had a horrendous experience with World Nomads so would advise anyone making a claim with any travel insurer to record details of every conversation, names, times, what was said.....was not expecting great things but did have a small claim for lost reading glasses with AAMI and the process worked as it should and I got a cheque within 2 weeks.

Insurance claim madeYes
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jaz85
jaz85AU
  • 3 reviews
  • 2 likes

So easy to claim!

published

We were visiting Malaysia and Thailand and everything was fine until on the last day my Husband got extremely sick with gastro. We called the dr to the hotel who have my Husband a bunch of medicine and said he was unfit to fly. We called AAMI and they put our call onto a dr who described the medication the Thailand Dr had given him. They were really helpful over the numerous phone calls and after coming home I faxed off the documents and receipts straight away. Over two or three weeks AAMI kept in contact with us and refunded the $4000+ that it cost us to stay one extra day in Thailand and flights home. Wonderful experience. Have used them many times since and will continue :)
Excellent customer service and seamless claiming process

Insurance claim madeYes

AAMI insurance Never again

published

So I paid $250 to get a full cover travel insurance for my trip overseas. Whilst being over there my phone and wallet had gotten stolen on the beach, this was completely out of my control. I did all the correct steps for me to claim back my stolen goods. I waited for 3 hours at the police station to write a report, I sent through all the right documents to claim my cover. 6 months later they call me and say it was denied "claiming" I wasn't being cautious among my surroundings and cause I didn't physically see the person steal my goods I can't claim it. Never again will I go through aami as they were very sarcastic to me over the phone and not understanding at all.

Paid $250 for nothing

Insurance claim madeYes
fabfor40
fabfor40South Gippsland
  • 2 reviews
  • 8 likes

The worst ever !!!

published
Insurance claim madeYes

Serious concern over AAMI

published
Insurance claim madeYes
1 comment
Stephen Emery
Stephen Emery
Travel Insurance

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Avoid! Excuse given by senior mgr is "We have to look after our shrholdrs, we can't pay evry claim"

published
Insurance claim madeYes
Danielleb711
Danielleb711Adelaide
  • 2 reviews
  • 3 likes

Do not use AAMI Travel Insurance!

published
Insurance claim madeYes
KatrinaD
KatrinaDMELBOURNE

Poor experience

published
Insurance claim madeYes
lencox49
lencox49AU
  • 7 reviews
  • 8 likes

An Insurance company is only as good as its claims history

published

AAMI travel insurance will issue a new policy rather then change the existing policy for minor things like date changes or any other minor change. By doing this they can void insurance because of the minor change as if the old policy didn't exist. Our case insurance taken out in March with a change of date to the policy in June meant an injury incurred during this time became a pre existing condition thus avoiding coverage for the condition that other wise would have been covered. An insurance company is only as good as it's claims record and AAMI failed ours.
We did to speak to people for several hours mostly on hold but eventually went round in circles
Frustration that a change of date can change a policy completely

Insurance claim madeYes

Poor service, unsatisfied customer

published

I had two claims - one for my illness and the other for stolen baggage. I submitted the claim and never heard from them again. I then received a cheque for the medical expense but was paid short. I had to follow up again and again on the baggage claim only to be given incorrect information as how I could be reimbursed. I paid $200 premium and have now been stiffed $200 in excesses.
Easy to get online cover. They are quick to take your money.
Poor customer management, no follow up at all. Incorrect information. It was almost not worth me even making the claim. Very dissatisfied with the experience and will never consider them for ANY insurance EVER!

Insurance claim madeYes

Still waiting for my claim reimbursement!

published

After 3 months and hiddeous amounts of paperwork - still waiting for my money back for a Sinus Infection! Look out if staff go away on holidays - it appears it will be left until they return. Then, they want more paperwork! Ridiculous & time-wasting.

Too long for re-imbursement

Insurance claim madeYes
Travel Insurance

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Page 2 of 3

Questions & Answers

Asela
Aselaasked

Can I extend my travel insurance while I'm in overseas?

No answers
Muhammad R
Muhammad Rasked

hi there i want cancel my car insurance policy, how?

No answers

Get an answer from our members and AAMI representatives

Details

CategoryTravel Insurance
Other Insurance Types Offered Business, Car, Life and Pet
UnderwriterAAMI
Maximum Age Covered 65 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$25,000
Emergency DentalUnlimited
Pregnancy (max weeks) Not Included
Resumption of Journey $2,000
Hospital Cash Allowance$100 per day, up to $6,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent Disability$10,000
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage $450 after 12 hours
Credit Card FraudNot Included
Travel Documents / Passport $500
Maximum Single Item Limit $3,000 (Electronic Equipments)
Luggage & Personal Effects $6,000
Ancillary
Personal Liability $5,000,000
Rental Vehicle Excess $2,000
Motorbike / Moped Coverage Included up to 200cc
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
ManualDownload manual
Visit official website

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