I insured via AAMI who have allianz as a parent insurer. In my claim I had claimed for a Smiths Vantage ski helmet which has a cost of $319.00 in the market. I was asked for a receipt however not having one I sent them a copy of my credit card statement where I pointed out that the transaction for 2nd Jan 2018 was for the helmet. I was not able to approach Mainpeak for a duplicate receipt as they had closed down. During my conversation with Lorraine, my case manager, I agreed that I would accept the lowest price they could find for a Smiths ...

I am looking for travel insurance, checking out the reviews with AAMI as I have home Insurance with them. This may not go to the reviews..but I'm not going to Insure with AAMI. Their Home Insurance has gone on a steep downhill.I'm going to change Insurance Companies..looks like same with travel. Thank you for all the reviews...sooo appreciated

Left items in my bag on the beach that were not waterproof - drone camera watch and they were stolen. Insurance paid but No insurance offered. Lost thousands of dollars worth of stuff. Apparantley items left "unattended" not covered. Seriously!!!!
Crap product, crap insurance! Dont waste your money your not insured!!!! Wont be purchasing ever again. CROOKS!

Have always purchased AAMI travel insurance, about 10 times over the past six years, and fortunate to have never needed to make a claim. Was caught up in the recent volcanic eruption in Bali and when I emailed to ask about cover for flight delays received a gleeful reply that 'as stated on their website Mt Agung volcanic eruptions are not covered as from September 2017'. Well it may be somewhere on their website but i can't find it.?.. You never know how good or bad a policy is until you need it. You live and learn and I've learned, like most...

What is the point of getting travel insurance if they can't cover you for 1 Medial Consultation? Due to their excess policy of $200 (where you cannot reduce it), they do not cover any expenses under $200. Phoning up and lodging a complaint, I was advised that OTHER companies do not commonly have this excess fee. When I was overseas and confirming that everything would be covered, I was told that it would be.
Thankfully, nothing major happened because seeing all these other reviews, I'm thinking that even if something happened over $200 I wouldn't have been covered anyway.
Now I need to review my car insurance, I'm not sure AAMI is the best way to go.

What is the point of having travel insurance when they can't cover 1 appointment? Absolutely ridiculous! Their policy documents do not clearly state that you need to spend over $200 to be covered. Instead they give you irrelevant words to cover their dodgy tracks. When asking the claims department whether other companies have this 'excess,' I was told that NO, there are other companies that do not have this 'excess' policy. I feel lucky that nothing major happened, according to all these negative reviews I wouldn't have been covered by anything, $200 under or over.
THE WORST.

We missed our flights home from America due to weather. 'Thank goodness you have travel insurance', everyone said. It was an open and shut case, covered clearly in the insurance policy.

The first AAMI consultant was lovely, but lied to me about the documentation they required (deliberate or incompetent, not sure). They ignored all of my emails. The 'we process claims in 10 days' is a lie. They offered to pay a quarter of what they had to in an attempt to make me go away. This involved more lies about what they thought they should pay and I ...

We recently had to cancel our 28 day cruise to the Mediterranean. My father in law had been placed in Paliative Care and would not live passed the 2 weeks prior to our cruise. I got in touch with AAMI and advised then that he was dying and we couldn't go on our trip of a lifetime. They told me to go on the cruise and if he got worse and we needed to come home they would fly us home. NOT an option at all. Who would leave a dying member of the family. I submitted my claim, waited 10 business days and called them only to be told my claim has been ...

After taking the time to call and speak to someone to make sure my health issues would be covered. I sent a thank you email asking for written clarification. Turns out they (despite being reassured on the phone that they would) do NOT cover already known allergy and other medical problems that may arise overseas. Lucky I checked for written confirmation first or I would've gone overseas with essentially NO coverage. Only good thing was they cancelled it within minutes of my call to cancel it. Very disappointed in the lies I was told over the phone.

Numerous other complaints but here's my top three from my experience (from the one claim)
-Called the EMERGENCY assist number to have this responce "its a friday night, no body will be able to help you
till monday"
-Hour long Daily calls for 2 weeks sped up the process of having my claim settled- why should a companies ignorance lead to this, when i was clearly entitled to have my claim approved. seriously pay $40more to go with another company, its worth it
-They ended up paying my claim into another persons account TWICE
If they cant even read numbers off a piece of paper you have no hope if really need assistance

On the 2nd Day Of my Bali holiday I broke my foot at the resort I was staying at. I called AAMI insurance emergency phone number and I waited for 40 mins and then It clicked off. I was In quite alot of pain so I took some pain killers and went to sleep. The next morning I called them again this time I waited 32 mins and when I spoke to the lady she was very unhelpful and told me not to go to the hospital until she has issued me a claim number. At this point I didn't know If I had broken my foot or not, and it was all seeming a bit too hard. She...

The travel insurance policy hardly covers you for anything at all - definitely not for cancelled flights causing missed connections etc - be very wary! Will only cover you for natural disasters/civil unrest, not for the airlines cancelling your flights.

I had to cancel my travel insurance policy with AAMI after realising it did not cover me for certain things I did not see in the fine print. I was within the grace period so this was fine. I made a phone call to Aami and was advised that, although I paid with credit card, the refund would be made by cheque. I would need to wait up to 10 days for the cancellation to be processed, then another 10 days for the cheque to arrive.

I let 4 weeks go by and no cheque. I emailed AAMI and was advised that the policy had not been cancelled properly, but...

We booked our travel insurance through AAMI and unfortunately half way through our European trip my fiance's father passed away whilst we were overseas. Naturally we jumped on the next available flight home to be back with family during this tough time. We made a claim with AAMI, which has been denied 3 times through what they call their so called 'internal dispute centre' all because he had a pre-existing medical condition which we were not aware of. We now have to dispute with the Ombudsman.

Not only are we having to deal with the death of...

I was notified of my late father's death whilst travelling throughout Germany in September 2015 and organised emergency flights home, leaving behind a booked cruise trip, hotel room in Rome, and our pre purchased return flights home.

The death of my late Father was sudden and completely unforseen. He was not under care at all, was in good health, playing live music with this band on that same day as his death and in a well condition. A sudden heart attack in the night took my father away.

At the time when the contract of travel insurance...