I insured via AAMI who have allianz as a parent insurer. In my claim I had claimed for a Smiths Vantage ski helmet which has a cost of $319.00 in the market. I was asked for a receipt however not having one I sent them a copy of my credit card statement where I pointed out that the transaction for 2nd Jan 2018 was for the helmet. I was not able to approach Mainpeak for a duplicate receipt as they had closed down. During my conversation with Lorraine, my case manager, I agreed that I would accept the lowest price they could find for a Smiths ...Read more

Have always purchased AAMI travel insurance, about 10 times over the past six years, and fortunate to have never needed to make a claim. Was caught up in the recent volcanic eruption in Bali and when I emailed to ask about cover for flight delays received a gleeful reply that 'as stated on their website Mt Agung volcanic eruptions are not covered as from September 2017'. Well it may be somewhere on their website but i can't find it.?.. You never know how good or bad a policy is until you need it. You live and learn and I've learned, like most...Read more

We missed our flights home from America due to weather. 'Thank goodness you have travel insurance', everyone said. It was an open and shut case, covered clearly in the insurance policy.

The first AAMI consultant was lovely, but lied to me about the documentation they required (deliberate or incompetent, not sure). They ignored all of my emails. The 'we process claims in 10 days' is a lie. They offered to pay a quarter of what they had to in an attempt to make me go away. This involved more lies about what they thought they should pay and I ...Read more

We recently had to cancel our 28 day cruise to the Mediterranean. My father in law had been placed in Paliative Care and would not live passed the 2 weeks prior to our cruise. I got in touch with AAMI and advised then that he was dying and we couldn't go on our trip of a lifetime. They told me to go on the cruise and if he got worse and we needed to come home they would fly us home. NOT an option at all. Who would leave a dying member of the family. I submitted my claim, waited 10 business days and called them only to be told my claim has been ...Read more

On the 2nd Day Of my Bali holiday I broke my foot at the resort I was staying at. I called AAMI insurance emergency phone number and I waited for 40 mins and then It clicked off. I was In quite alot of pain so I took some pain killers and went to sleep. The next morning I called them again this time I waited 32 mins and when I spoke to the lady she was very unhelpful and told me not to go to the hospital until she has issued me a claim number. At this point I didn't know If I had broken my foot or not, and it was all seeming a bit too hard. She...Read more

I had to cancel my travel insurance policy with AAMI after realising it did not cover me for certain things I did not see in the fine print. I was within the grace period so this was fine. I made a phone call to Aami and was advised that, although I paid with credit card, the refund would be made by cheque. I would need to wait up to 10 days for the cancellation to be processed, then another 10 days for the cheque to arrive.

I let 4 weeks go by and no cheque. I emailed AAMI and was advised that the policy had not been cancelled properly, but...Read more

We booked our travel insurance through AAMI and unfortunately half way through our European trip my fiance's father passed away whilst we were overseas. Naturally we jumped on the next available flight home to be back with family during this tough time. We made a claim with AAMI, which has been denied 3 times through what they call their so called 'internal dispute centre' all because he had a pre-existing medical condition which we were not aware of. We now have to dispute with the Ombudsman.

Not only are we having to deal with the death of...Read more

I was notified of my late father's death whilst travelling throughout Germany in September 2015 and organised emergency flights home, leaving behind a booked cruise trip, hotel room in Rome, and our pre purchased return flights home.

The death of my late Father was sudden and completely unforseen. He was not under care at all, was in good health, playing live music with this band on that same day as his death and in a well condition. A sudden heart attack in the night took my father away.

At the time when the contract of travel insurance...Read more

I now know why there travel insurance seemed cheap because it isn't worth anything. Called to advise my travel to Bali was disrupted due to the volcano eruption on a island 150km away and before I new it I was transferred to their claims department to be told that my pre purchased travel insurance would not likely cover any aspect of my trip including if any member of my young family was got sick or injured. Totally disgusted with they way I was being treated I requested to speak with management which never happen. Aami then referred my comp...Read more

while travelling last year in the US i lost a backpack which contained my camera. I was already 8 weeks into my trip so was quite devestated about the camera & all my photos so far. AAMI refused to pay my claim as i lost my backpack in a public place (i was visiting a national park, quite a common thing to do on holidays). I spent months trying to get my claim settled but no go. The customer service was non existent, quite the opposite to when i was looking for insurance as they were so very helpful then. I was a 5 year customer with my home, c...Read more