We were visiting Malaysia and Thailand and everything was fine until on the last day my Husband got extremely sick with gastro. We called the dr to the hotel who have my Husband a bunch of medicine and said he was unfit to fly. We called AAMI and they put our call onto a dr who described the medication the Thailand Dr had given him. They were really helpful over the numerous phone calls and after coming home I faxed off the documents and receipts straight away. Over two or three weeks AAMI kept in contact with us and refunded the $4000+ that it cost us to stay one extra day in Thailand and flights home. Wonderful experience. Have used them many times since and will continue :)
Excellent customer service and seamless claiming process

I didn't even know AAMI did travel insurance until I googled travel insurance a while ago when I needed to travel internationally. How easy was it to take out the policy with them!! I booked it all online and it was so much cheaper than any of the others - and very comparable policies as well. It was nearly 1/2 the price of 2 other insurance quote I received on line. I have now had 3 policies with them, am yet to make a claim, but so far it's been easy (and cheaper!).
Quick and easy to join up online.
None to speak of - haven't had to make a claim though!