Chips very easily
Dropped a small bowl about 5cm which hit edge of sink. Giant chunk taken out of top of sink, bowl perfectly fine... Not covered by warranty. Be very careful buying this sink. Was offered a discount replacement but still have to buy it and pay for plumber to install. Service from Abey was good, but sink is fragile and not really up to standards for a kitchen sink being used everyday.
Purchased in September 2020 at Harvey Norman for $460.00.
Extremely Disappointing Purchase
Teacup dropped in new sink from within sink causing deep gouges to sink base. Abey cited scratches not covered by warranty. How will product tolerate everyday usage? Do Not purchase
Purchased in May 2020 at Winning Appliances QLD, Indooroopilly.
Chipped within a few months - NO customer service
We purchased this sink after reading all the marketing material on it's strength and durability. Within a few months it had a chip in it though standard everyday use. I called Customer Service and spoke to Sean who was completely unhelpful and said there was 'nothing' that could be done due to the small size of the chip. So no repair facility or care for that matter. We have now done two complete house renovations and things do go wrong, but I have never received such poor customer service. I have since emailed the GM and the CEO, to which I h...aven't even received a response. They do not stand behind their product at all. I wish we had stuck to the hardy stainless steel. We have a brand new 'state of the art' kitchen, with a sink that has a chip in it which apparently can't be fixed. Soo disappointed.
Purchased in September 2019.
Do not speak to Shawn
Black sink which cracked within 2 years, Abey had gentleman come out to change to another sink. When looking at the sink after plumber left, the sink looked like it was a used product , not brand new, slightly dirty, and the waste basket was too small for the sink not able to keep wastage out or hold water. When calling back Abey customer service, spoke to gentleman called Shawn who gave me a lecture about how it must be to do with what food scraps we are putting in , I.e either too big or too small that’s why it’s going through , and food scraps shouldn’t go in sink then hung up on me. Extremely poor customer service.
The sink chipped within a few weeks of installation. Then after that it developed a crack when my wife dropped a frypan in it - the height of the drop would have been less than 30cm. Not covered under warranty.
Looks lovely but simply not tough enough and the manufacturer does not stand behind their product.
We will be replacing it with a stainless steel model using our home and contents insurance.
After only 6 weeks our sink has been chipped by the shock glass board accessory, no reasonable force was used. This happened the first time washing the board and before our kitchen Reno's were even completed. Very disappointing.
Do not buy this product
We had not been totally happy with this sink from purchase as the plumber couldn't meet Australian regulations with respect to the overflow pipe so we had to have it plugged off. The way he had to do it meant that the regularly had water in the cupboard below. Now the bowl has cracked when draining hot water from pasta. Not good enough by a long shot for an expensive supposedly top of the line product. We'll see how we go with the warranty but it's obviously a design problem when a sink can't take hot water (off the boil) without cracking!
Looks great, but it is definately a shock when it shocked us on breaking!!
Terrible, you feel you have to be so careful with this sink thinking it might crack, well last night it did, a bowl fell into it not from high but from like 10 cm and now I have a massive hole in my sink!!!
Wish I had never bought this very expensive sink!
My white sink looked gorgeous in my white bench in my white kitchen. It marks every time you wash saucepans and you have to really scrub to get the marks off. I could have dealt with this if it hadn't chipped within months of normal day to day use. Then when I dropped a glass I ended up with a huge chip. I rang abey and they were rude and dismissive. I contacted them again when I got another big chip. They very kindly sent me a cleaning pack! this sink does not live up to its sales pitch.
Schock sink cracked !
Bought a house with a new kitchen and black schock sink. Wife just poured water got water from spaghetti into the sink and it practically exploded! Massive frack along front and water everywhere through the floor.worried about proof of purchase but I'll ne taking up the fight.
Hopefully won't be an issue.
Broke on installation and sink manager said it was the plumbers fault ?? absolutely shocked that a sink named Schock could break so easily. Abey have given a very disappointing response saying "not a warranty issue" Heres a tip for abbey "don't sell a sink that is fragile " for such a ridiculous amount knowing that the product has issues....that's all!
Sink cracked lets just broke.. Dropped something in sink and next thing water is pouring everywhere. There is a big crack in the bottom. Sad thing is the first one was broke in the box from the supplier. I should of known then that it was no good. You are going to drop things it's a sink full of water with slippery things. For something so expensive it is so cheaply made. Look pretty but no good...
They can break!
I love the look of this sink but we have had it for about 6 months when my friend hands slipped while washing our breadboard (it was half submerged in water) . We lost a piece the size of a apple.
Unfortunately, three weeks after first calling Abey, we were declined a replacement from the Director.
Needless to say we are very disappointed in many ways. I think regardless of whether the fault is ours or the sinks, as a public relations exercise they could of just replaced it. Company's like Abey should expect to cover cost like these ev...ery now and in good faith. As much as I loved using and wiping down this sink, I don't think I can risk having to replace a $1k sink again. Think about that before you buy it. the aesthetic and feel. It broke within 6 months doing nothing out of the ordinary !
Don't buy one
I've got a white one and it cracked in the first year. Schock won't change it because I haven't got the receipt..even though it's practically new! Besides, I've googled and ebayed and it seems there are a lot of cracked schock sinks around!! I think it's really bad of Schock to be producing these when there is reason to suggest that they crack and further to make me feel like it's my fault because I lost the receipt....Lousy sinks and lousy company...don't buy one
It looked great in the shop
It cracked and it's not even a year old.
Questions & Answers
Hi guys. My white Abey Schick sink got installed today. I have a butter chicken pan and spag bol pan needing a wash. Terrified to wash in the sink, should i get a bright orange ring on day 1. How do these sinks perform with those terrible reds?
Can you put hot items straight out of oven on sink?
need a cleaning details for the schock sink its white and staining
We have the black version and don't notice any stains. Have you tried calling customer service? I called them prior to purchasing to ask about the cracking issues and they were helpful. They lady I spoke to mentioned they had a white sink in their staff kitchen that takes a beating with coffee and the like, they should have some ideas.
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