Sink is 10 months old and has been great re scratches ect... but cracked with hot water from straining veggies. Customer service has been fantastic however replacement sink was faulty and plumber couldn't install...now waiting on number 3! We are rural area and service has been fast and helpful, just disappointed in the quality. Shame as I love the look of this sink but it needs to be functional.
Cracked sink but excellent Abey service
We too were shocked when the three-quarter bowl of our black sink cracked when it was being filled with water. The sink had been correctly installed and had been used very carefully. We even use a protective mat which is pretty silly for a kitchen sink! I sent in an online warranty claim and was contacted the next working day by Abey. Our claim was approved without question and arrangements were made for it to be replaced. I believe the warranty is 10 years. The person they sent to replace it was reluctant to do so for fear of damaging the ston...e bench top and was worried about removing the dishwasher. After discussion, Abey approved its replacement by our original installer. Although it was dreadful that a sink which is advertised as offering "exceptional strength and durability" cracked - and we are anxious about the new one - we could not have received better service from Abey. They handled a very stressful situation in the best possible way from beginning to end.
Looks wonderful but not practical for everyday use..
Yes I admit I love love the look of this sink but it is not practical for everyday family use. I had my doubts on this when I bought the sink but just couldn't resist the look and feel of the sink. I read the in advance and decided I wouldn't use this sink for washing pans and wouldn't pour boiling water straight into the sink. For 5 months I followed these rules but then my dishwasher broke down and for 1 week I used the sink like a proper sink for everyday washing. I thought i was being careful but one week later I found a small crack in the base of the sink. If you want a sink that looks good for rinsing out the wine glasses it is a great choice but for higher volume use I would not recommend this sink.
Mine cracked after 6 months use
Our black Schock sink was installed about 10 months ago and we have been using it for six . I loved using that sink until tonight when I found 3 cracks emanating from the corner of the smaller bowl while cleaning it. Will give them a call tomorrow but this unit was obviously not fit for purpose :(
December 8th 2014 Update:
Had no troubles with [Name Removed] agreeing to replace our cracked Schock sink - all they asked for was a copy of the receipt from the retailer - they are coming out on Thursday to replace it.
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Questions & Answers
Hi guys. My white Abey Schick sink got installed today. I have a butter chicken pan and spag bol pan needing a wash. Terrified to wash in the sink, should i get a bright orange ring on day 1. How do these sinks perform with those terrible reds?
Can you put hot items straight out of oven on sink?
need a cleaning details for the schock sink its white and staining
We have the black version and don't notice any stains. Have you tried calling customer service? I called them prior to purchasing to ask about the cracking issues and they were helpful. They lady I spoke to mentioned they had a white sink in their staff kitchen that takes a beating with coffee and the like, they should have some ideas.
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