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Not a reliable company
Booked for domestic cleaning. All I recieved were text messaged saying someone will be in contact. The only contact being made was me calling them for updates on when spmeone can out. Ended up canceling as they could not give me a confirmed date.
Absolute Domestics are terrible
End of lease cleaning service for 3 bed/1 Toilet,I would say they are Absolute Rubbish and cheats.
1. Cleaner promised to come by 8 AM,he arrived by 12.30 pm. Not even a call to say he is coming late, or even offered apology.
2. Assured to complete the cleaning by 5 hours for $305, instead took 8 hours to finish.
3.Cleaner was very rude and nasty.
4.Cleaning was below standards and I was penalized by the Real Estate.
5. AB never offered any apology..and avoiding my calls.
6. Absolute Domestic are money swindlers.
7. They purposely delay the job to swindle money. After 3 hours, every hour they charge extra.
8. Cleaning was below standards no proper industry based cleaning material used....
Disappointing ongoing service
I found my experience was disappointing on the whole - Inconsistent service, basic surface clean - elbow grease not used. Streaks on windows and mirrors, cupboards. I found I would be spending an hour after each clean doing a clean myself.
Cleaner did not arrive in time, cleaned poorly and ruin bed linen, curtains and kitchen towels with bleach, however cloths and other then bleach cleaning products have been provided. He took my face towel to clean windows; shower tiles were not cleaned but he spent 30 min wiping shower glass door. Disappointed. Zero stars. Never again!
Cleaners are not experienced
I have been with absolute for years in that time I have only had one cleaner who was very efficient and good since she left absolute I have had cleaners that cant clean properly or when Iv asked about the cleaning training that absolute say they give there cleaners they all tell me theres no training or checks at all I am so sick of teaching cleaners how to clean absolute should pay me, and when I rang for another cleaner they told me they can’t find any there all booked up Iam sorry but thats just a excuse and Her ph manner wasn’t very profess...ional neither she told me I can find another service if I want and thats what Iam doing cleners in the past have told me that when their supervisors contact them they say iam really picky with how I want my house cleaned well yes Iam thats why iam paying you I just want it to look clean thats all if I didnt have cancer I would do it myself as I said I have used your service for years and I will never use you again and looking at the reviews here it seems sydney cleaners is the problem
Unreliable, unprofessional, service
I booked a spring cleaning service for 29.09.20. Speaking to area co- ordinator on 25.09.20. Initially they over committed to provide excellent service, as per social media advertising. When the cleaner got in touch via sms, I explained the work that needs to be done with an sms as previously confirmed with area co-Co-ordinator. Today, both the cleaner and co-ordinator refused to provide the services. They did it verbally. When they explained their procedures in writing it’s immaculate. When it’s time to provide the actual services, their verbal explanation is that the job is too big and we do not have a cleaner in your area.
Very unreliable and unprofessional.
House was left absolutely disgustingly and dirty everywhere.
The state my house was left in was absolutely disgusting! So much I have to undo what this cleaner has done to my whitewear and my windows and glass furniture! Residue beyond a joke! She had never cleaned in her life! Used one microfibre cloth for the entire house!!!!! Left it wet in my cleaning cupboard when she left! Disgusting. Didn’t do shower screens, dust furniture, didn’t wipe laundry or clean sink in there, didn’t vacuum or mop bathrooms, the list was endless! I left her a detailed list of what gets done in each room, she had a window k...archer, Dyson, paper towels, microfibre cloths, cloths, duster, everything available. She didn’t polish any tapware and didn’t even put toilet cleaner in any of the toilets?!! This person had never cleaned before! She left and text me to say she was done and she’s love to continue to clean our house. When I got home and relayed the above to her she said it was because she had to leave early - this workmanship isn’t because you had to leave early - if that’s the case you just get done what you can and leave jobs - she did every job and to a poor standard. I would expect someone to go above and beyond for the first clean to keep the business. Disgraceful. My house is so much more dirty since she has been the way she let it and now I have to redo everything and more! My windows and glass furniture and fridge all look appalling! This is not a cleaner! Even my husband who knows nothing about cleaning and was home before me noticed everything and said the house felt so grubby, he was too scared to call me at work to tell me how it was. Honestly, this person had never cleaned. They had used one cloth for the entire house and used it on every surface and mixed all products with her. Her excuse was that the microfibre cloth leave streaks - no it does not. She had endless tools and cleaning products to use and she had never used them before or even attempted to. Half my cleaning products i purchased for her weren't even open. I also asked her prior to coming to tell me what she likes to work with so I can get it for her (i asked her 3 times - twice over text and once in person) and she couldn't give me an answer. The amount of jobs that weren't done - she was given a list broken down by room and then a bullet point of what to do in each room, and none of it was done. They did offer to give me 2 hrs free for this for someone to come the next week (a week later), but in fact that person couldn't come a week later, it was two weeks later and were not able to meet with me beforehand either. I couldn't leave my house in the state that it was so i declined when the person called me. I have asked via email for an explanation as to what on earth happened here with this cleaner and who it was. It took me forever to clean my mirrors, windows and glass furniture to get the residue off, god knows what it was!! Please ensure that you ask for references and ask the cleaner in person what their background is, their style, and how much experience they have. this person couldn't even vacuum a floor or wipe a table!
Unreliable, untrustworthy & unresponsive - a complete waste of our time
On Monday we called Absolute Domestics to book a once-off general home clean as we have friends coming over to stay at our place from Fri evening, they confirmed our booking the same day with cleaner Abe for Wed morning at 8:30am. Abe also confirmed the job by SMS. However Abe didn't show up on the morning and no calls or SMS or email to tell us what was happening. We waited patiently as we understand delays can happen. Finally we got a call from Absolute Domestics shortly before 9am, they apologised and told us that Abe had an emergency and th...ey would look for a replacement to do the job. Again, we understand emergencies can happen so we were happy to be flexible to fit in with their schedule. We even gave them the flexibility of 3 other time options over 3 separate days ranging from Wed afternoon to Friday morning, but even up to 5pm on Wed, we have heard nothing from them. I called them up around 2pm on Wed to check on the status and they said they were still waiting for cleaners to take the job, couldn't advise me when they would be able to find one but would let us know by 5pm. Basically there was no communications from them since the first call to apologise and reschedule. We've been left dangling for the whole day not knowing how to reschedule our other plans for the week. We were understandably very upset as they had left us hanging out to dry and this jeopardised our preparation work for our staying guests. With not much time left, it wasn't easy to find another cleaner to take on our job. After spending much time and effort, and out of a desperate measure, we finally had to get one cleaner who fitted us in in between jobs on Thurs but at a dearer price for a lesser clean. This is the first time we try Absolute Domestics and for sure we will never try them again. Their unreliable and non-responsive service at our cost is simply unacceptable, a complete waste of our time. If we could give them a negative or zero star rating, we would.
2 goes still got it wrong
I decided to try Absolute Domestics ,the lady who called me was very profesional,listened to my requirements and arranged a cleaner.All good,he turned up on time but thats where it ended.
Very poor job,nothing dusted,stove top not cleaned,floors not vacuumed properly,so contacted company again great response ,offered to send a new cleaner for no charge.So I thought ,ok give them another chance.
Again ,came home from work ,cleaner just starting so I went out for a while so they could get on with it,came home,stove top not cleaned,sink not cleaned,floors not washed,carpet not vacuumed thoroughly.
No more second chances.Would not recommend.
I sent the company an email explaining what happened......no response
I don’t usually post negative reviews, but I would like to warn potential customers about this company. We booked someone for a spring clean, after moving into our newly-renovated home. Despite requesting non-toxic cleaning products due to allergies and health issues in our family, the cleaner not only used toxic products, he spilled some of them onto our floorboards, burning a hole. After five hours of cleaning, I could still see dust and debris beside the lounge, under chairs and cupboards (with half a metre of space underneath), and hairs ca...ught in the drains of the bathrooms. He then said he had to go to pick his car up, leaving an hour early, and promptly forgetting to give back our change. Over the past five years, we’ve done our own cleaning, but thought we’d treat ourselves to a spring clean to celebrate the renovation. However, it quickly turned into a Monty Python sketch. The company finally rang me back today to talk about these incidents, saying they’d never had complaints about this cleaner before, implying we must somehow be lying. Suffice to say, we do not recommend Absolute Domestics.
Had this cleaning service for 8 m0nths,very happy with the cleaner until the last month, stopped coming as per schedule, rang clean homes (who is parent company) to report, told they would find another cleaner, cleaner arranged, spoke to cleanerallok, day before new cleaner was to arrive, got a call from clean homes to say service would be terminated, very poor customer service, customer beware, don't complain you service will be terminated.
Cleaning unfortunately not a good experience
Unfortunately very little contact with yourselves, did not know it cost more to have cleaning products provided and the cleaner used a lot of my products, not good PR company
Do NOT trust the management or cleaners
I cannot explain how disappointed I am with the management and cleaners. It was very sad to see the manager be so rude and downright mean when I lodged a complaint after back to back damages from cleaners (damaged appliances and house). I had let it slide the first instance and brought up when the second damage was done. Extremely unprofessional management. They have absolute no idea how to treat customers. Work quality is very low - you will eventually find that the cleaning has just been done superficially on top. On the outside they promise great work but once you see the work done - you'll be very disappointed. Would suggest private cleaners or another cleaning company.
Absolute waste of time and money
Had a bad experience with the first cleaner who ruined my Dyson vacuum cleaner by using it on wet surface. After awhile I thought different cleaner won’t make the same mistake so why not try once again since AD promises they are well security checked and crap. The cleaner used two hours to clean my two bathrooms only which was already cleaned. No thorough cleaning was required. I needed assistance with vacuuming my four bedrooms and lounge & kitchen area (open living), and moping the tile areas including bathroom. Came home all happy thinking ...I’ll have time this weekend to spend with my family since it’s school holidays and was extremely disgusted to see Nothing was done except for the bathrooms where I could see the towels were folded - two towels and my cleaning products all on the kitchen sink bench (proof that it was used) - received bill for 2 hours + $15 for the products when the cleaner used my cleaning pine o cleans wipes and also all the cleaning products. Cleaner didn’t respond to my messages/questions asking as what work was done. Not recommending to anyone. Absolutely misleading promises made by AD which won’t be fulfilled. Disgusted with the service and lies.
I tried 6 cleaners from Ab Dom and all of them were either unreliable or absolutely woeful at their jobs. I was constantly disappointed. Even though I complained, they still sent me bad cleaner after bad cleaner. What a waste of time and money.
Absolute Domestics is an Absolute waste of time!
Disgusted by their lack of customer service.
Still no apology for a last minute cancellation they sprung on me and left me in the lurch looking for answers.
Do not book with this company.
Never made contact
We booked & was told “[name removed]” was to call us to book a start Job with us. Was told first job was going to be Friday. No call all week & no show on Friday. Called office & told them. Office told me they would give a 50% discount & a new cleaner would call. That never happened either. Was going to get cleaning done twice a week.
On Saturday we found someone else through Gumtree. She turned up, done the deal & she starts today (Monday)... Showed us her WWC, PL & references. Will cost us $200 a week... Money well spent when people want to work!
- NSW, Sydney
- Verified customer
. Was expecting a professional but received someone clearly lacking any experience
I have used the same girl twice now and am very disappointed with her work. I feel like I’ve wasted $200 as half of the things I expected to be done have not been done and now I’m going to have to spend my time cleaning over the weekend (again) to go over the sloppy work. NO dusting was done ?!? I had to show her how to mop the floor because it was so wet it was like she never rung the mop out - it seriously would have taken all night to dry ! I literally gave her a point by point list of what I wanted done and said if you need my time I’m happ...y to pay I just want the job done properly and she just acted like it was done and never said anything. I was expecting a professional but honestly feels like I was sent a gap year student with no cleaning experience. I am beyond disappointed and unsatisified and beyond frustrated for spending $200 for a surface clean I could have done myself in half the time. Whilst writing this rant I literally just looked under my bed and found a sock and a toothpaste box as well a weeks worth of cat hair and dust between my bedside table and bed. Grrrr
Very very unimpressive
Was quoted 3 hours for an end of lease clean. Then when cleaners arrived they then quoted 10 hours. I could have that entire house cleaned myself in 2 hours max. Absolute extortion. When I contacted Absolute Domestics they informed me that ten hours is the normal. Why I was originally quoted three is beyond me. Not only that but they didn’t show up on the day I booked them and were late on the reorganised date.
Two similar experiences from two totally separate households. For us, on the first service they did not turn up at and then took weeks to re-arrange, so we gave up. For our relatives, the service performed poorly on first attempt, so they completed the clean. The second was slightly better, but then failed to show for the third with no warning or message advising them.
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