Average service. Good customer service but inexperienced cleaners or otherwise with poor observation skills
Had high hopes for Absolute domestics based on their reviews but honestly they have been disappointing. We tried two cleaners, neither were great. Customer service is good however.
+ Good customer service, swapped for a different cleaner after we persevered for a few months unsucessfully.
- Inexperienced cleaners, skill is "pot luck"
- Both cleaners still needed to be asked multiple times to clean underneath furniture such as dressers, or in the corners, etc.
- The second cleaner would lift everything up off the floor in the bedroom, clean an...
Cleaner only accepted cash so not convenient
Cleaner would not accept a bank transfer and asked that I drop cash to the house (it was an exit clean) when they went over time. With a sleeping baby, I was unable to go at three specified time with the extra cash. Called Absolute Domestics to ask what could be done and the operator was not terribly helpful. I won’t use them again.
Once was enough
I have had a number of cleaners over the past twenty years. This was one of my worst experiences. Arranging the clean was easy and my booking was promptly followed up. The actual clean was adequate, though expensive given my own products were used (and one taken away). I was phoned after the clean to be told there was too much cat hair in the house and this had become a medical issue. This was repeated many times, with a statement that they cannot put their Cleaners at risk. I was surprised as I had stated that I had a cat. Then I was questioned on the type of vacuum I have - I was so shocked I responded and was told it was ok! Although they said I could have another cleaner, I declined. It was humiliating and offensive.
- NSW, Sydney
- Verified customer
Not exactly what I expected, had to come back
The job was finally complete after cleaner had to come back to do what was agreed on. Even then the job was not satisfactory.
Not sure how a cleaner can arrive by bus to clean a house with appropriate cleaning equipment.
Initial contact phone staff very friendly & understating.
I did complain and I was transferred to the area manager, I was told I would have to pay again for another visit. I did pay up front before job, good lesson to learn don’t pay up front. Also still waiting for a tax receipt.
Late, overpriced and slow
Cleaners arrived 2 hours late. Despite specifically listing out each item when I booked, had to then negotiate what would get done and it was well short of what I’d been expecting. 1 cleaner spent over an hour cleaning a simple, small bathroom. When I do it myself, it takes less than half that. Had to re-do the oven and rangehood myself as they’d missed various parts. Only thing they were precise about was stopping exactly on time. For this much money, I expect high quality, efficient service - and sadly, they fell well short. Likely depends a lot on which crew you get, but won’t take the risk of using again.
Poor cleaning standard but customer support great
Hired Absolute Domestics for end of lease clean. The job was very poor and despite a second repeat visit, still failed to clean to an acceptable standard.
I employed another cleaner via my estate agent and to the credit of Absolute Domestics, was reimbursed.
Concerned about the attention to detail though as too many items were missed despite requesting specifically for them to be cleaned.
Hopefully this was an unfortunate duo that does not reflect the overall company.
Be very careful
I would be very careful regarding this company. I was told several things that would happen with the cleaning service, but they did not happen. They told me the cleaner would call me to discuss the clean. This was important to me because I wanted an idea of who I was letting into my house. Instead, I recieved a text message from the cleaner informing me there was 14 things I needed to have for her job. This list was long and ridiculous. The website says the cleaners use what is in your house, but this cleaner wanted everything but the kitchen s...ink. I responded by telling the cleaner I was not interested in their service anymore. The company contacted me and informed me that the cleaner should not have sent me a list like that, but their website claims "all" of the cleaners are trained by them to a high standard. Sorry, but I disagree. If you are going to make claims on your website, you should make sure you can back them up, otherwise you just look unprofessional, which is what this company left me feeling that it is.
Great service on a one-off clean disappointing on filling a regular service.
I run my own business and it's important to have someone else manage the logistics of my housekeeper/cleaner. I needed both a one off spring clean and a regular 5 hours a week.
The one off was really terrific and well handled all around. I strongly recommend this one off service it is what they are geared for.
The regular brief was for a cleaner, change beds and help with pets. The cleaner was great the times she turned up. Over 8 weeks she missed shifts and changed times due to personal issues. I was left to manage that myself, so the...re was no benefit at all having an agency. Calls go through to a call centre not a regular client manager so it adds additional bureaucracy rather than any assistance. I was left paying the extra per shift for no additional services and an account manager who had no skill at all in handling any management. Dissappointing.
Confirmed a cleaner did not show up
I booked with this company on a Monday for a Friday clean. I had to chase them and was advised that I would have someone's contact details today (Thursday).I have not received this and now have canceled all other cleaning services as this was confirmed. After reading all reviews I am disappointed that I did not go with another business!
- NSW, Sydney
- Verified customer
Unreliable Domestics should be there name
After 3 cleaners I have heard every sick day excuse under the sun and 2 car break downs.
The people hired to work for AD are Unreliable and unprofessional. Would not use them again.
Sadly my cleaning goddess moved away from the area, I was disappointed to be sent someone with very little cleaning skills as I had previously complained about different cleaners I had been sent. The young lady was delightful but made it clear she only dud basics vac, wash floors and do bathrooms- no dusting or cleaning kitchen benches etc. she was suppose to be here for three hours left after two telling me she had finished. May I just say her skills left much to be desired. I cancelled my service out of frustration - no contact what so ever from the firm with my concerns.
4 cleaners in 5 months
I've had 4 cleaners in 5 months as many of them have left or need to change their hours. They have enjoyed working for me.. it's an easy gig. I asked last time to ensure the next person was long term. But when she left she told me was always going to be short term. Very frustrating. I've given up on the service. Too hard.
I had a cleaner for 5 years before this.
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