Office service great
I have been advised that my cleaner is no longer working with you so comments about his work aren't relevant. I am pleased with the attention and service which I've received from your administration.
Not bad but could be improved!
Cleaners very friendly but some feedback on improvement: on day 1 the cleaner took it upon herself to do work beyond 2 hrs and charge me for 2.5 hrs. I then stressed the most important thing for me re cleaning which was overlooked and had to be subsequently corrected which is fine but this week again not addressed. I think just more care is required and then all will be fine- after all we are contracting out and paying for not having the hassle of cleaning:)
Not really happy
In the beginning good, then floors not cleaned properly, had to ask for dusting to be done, equipment not put away after use.
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I have had two cleaners so far; the first was good, but left the employ. The replacement unfortuantely did not meet my requirements.
Had a bad experience but it was resolved by their head office
I was heartened to see that Absolute Domestics read the reviews here and take them seriously. I received a telephone call this afternoon and, after that, I feel that my experience was a one-off and not their normal service. I was offered a full refund and instead accepted a 50% refund since the cleaners did do *some* cleaning on the day. I wanted to be fair. I have also been assured that the prices on the company website are GST inclusive and that the company always pays GST. I have left my original review below for the sake of honesty and tran...sparency but it needs to be read in the context of all of the other reviews for Absolute Domestics on this site - most of which are positive. "I know Absolute Domestics gets a lot of rave reviews here but my experience is different. Paid for 10 hours cleaning and the results were poor. The cleaners assigned showed up over two hours late. We were told when we booked that the job could take 8-10 hours which was fine. However the cleaners that showed up had only heard '10 hours' (five hours each). So that's what they did - to the minute. And I don't know how they managed to spend that time because the results were poor. We are still finding things they either haven't cleaned at all or cleaned poorly. It was difficult to communicate with them because English wasn't their first language and it seemed they didn't understand what we were saying at all. Plus we were shocked that Absolute Domestics website quotes prices that don't include GST and don't have any mention of it. When we asked for a tax invoice we were told by the cleaners that this was the cash price and we'd have to pay more for GST to be included and have a tax invoice. I am sure it is against the law to quote ex-gst prices on your website. Plus I'm wondering how much the Government is being ripped off generally by cleaners for this company not paying GST? Finally there was absolutely no follow up from Absolute Domestics - no call to see how the job went, whether we'd had any problems etc. I'm happy for all the reviewers who have received good service from the company but I would never use them again. To be honest, I'm glad Absolute Domestics didn't call us afterwards - we just wanted the 'cleaners' gone from our premises and nothing further to do with the company."
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