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Absolute Domestics QLD, Brisbane
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Alexandra A.South East Queensland, QLD
- 5 reviews
Unreliable
Booked a cleaner to do monthly she cancelled after 2 cleans when I contacted absolute domestic I was told they don’t do monthly cleaning and they provided another cleaner who came once and this time I wanted fortnightly and I received a cancellation of my cleaning on the Monday when I have cleaning done on a Friday.. wouldn’t recommend as you don’t know if the cleaner is coming or not
2 comments
Thank you this was the second time this has happened and not interested in a 3rd time
Extremely Unreliable. Find Another Cleaning Service.
Booked a regular cleaning service for my daughter as she has a disability. Received a text and email saying we would be contacted prior to start day. No contact from cleaner and then on start day received a text to ring Domestic about a change to the service. Rang and got a message saying the phone was unavailable. Received a text and email next business day saying another cleaner would contact us. Instead get a text that afternoon saying our service had been cancelled and to leave a review.
So we are contacting a different cleaning company in the hopes they will be reliable and actually turn up.
1 comment
Absolute DomesticsAbsolute Domestics
Hi fionakg, can you please provide your contact details by emailing feedback@absolutedomestics.com.au so that we can identify your booking and investigate this further. We would love the opportunity t...
Read moreo fix this for you and get to the bottom of what has happened. Regards, Absolute DomesticsCancelled my request because they couldn’t find a cleaner in the inner Brisbane area!!
I asked for a house cleaner to clean three hours fortnightly. Waited for over a week for Absolute Domestic to find a cleaner. But they didn’t find one since I just got a cancellation notice via email. No phone call. Not very professional!
1 comment
Absolute DomesticsAbsolute Domestics
Hi Lisa, can you please email your contact details to feedback@absolutedomestics.com.au so that we can identify who you are and review your booking to check if we tried to call before sending the emai...
Read morel. Our regular process is to always call first if there are any changes to the service or if we are unable to assist with the requirements requested. We sincerely apologise that we have been unable to book your service. Regards, Absolute DomesticsFind out how Absolute Domestics QLD, Brisbane compares to other House Cleaning Services
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AST South East Queensland, QLD
Worst clean ever
Cleaner did not clean to standard. Failed to do simple tasks like lift items to clean bench and clean bathrooms adequately. Left mid way through clean. Would not recommend cleaning services.
1 comment
Absolute DomesticsAbsolute Domestics
Hi AST, our cleaners work to your instructions in the timeframe allocated and our Area Coordinators are available to discuss any concerns you have with your service. Can you please call us on 13003646...
Read more46 so that we can discuss your clean and find out what has happened? We would love to rectify this for you and have thousands of terrific cleaners registered with the Agency. Regards, Absolute DomesticsMLDQueensland
Fantastic Cleaners!
The cleaners we had we absolutely fantastic! They worked hard, were always reliable, always did a great job and always followed through with requests. I will miss them & will definitely request them again in the future.
1 comment
Absolute DomesticsAbsolute Domestics
Hi MLD, thank you so much for sharing this terrific feedback about your cleaners. We really appreciate it! Regards, Absolute Domestics
Excellent service
Excellent service! The cleaner looking after my house raised the bar very high, making the house look exceptionally clean. Always listening to clients requests and making daily life so easy by looking after the cleanliness in the house. I definitely recommend this provider.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Victoria, thank you for providing this terrific feedback about your cleaner and the service provided. We really appreciate it! Regards, Absolute Domestics
Very satisfied with the service.
Only my cleaner for a short time due to illness but was very happy with her work and her attitude she was a lovely lady and willing to do what ever was asked and even offered to do things that she spotted . Thank you Lisa.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Lisa, it's great to hear that the work your cleaner did and her attitude to cleaning was of a high standard and we appreciate your kind feedback. Regards, Absolute Domestics
BurkeSouth East Queensland, QLD
Thank You Rachel and Amir
Rachel and Amir arrived right on time and did a thorough job dusting, cleaning, vacuuming, mopping, ... They worked tirelessly for the whole 90 minutes and my apartment was clean! I am very happy with their work.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Burke, it's terrific to hear how happy you are with the cleaning provided by Rachel and Amir. Thank you for sharing. Regards, Absolute Domestics
MichelleSouth East Queensland, QLD
Terrible clean, terrible service
The cleaner did not clean my bathrooms when I stated that they are the priority of the clean. They did a terrible job cleaning and when I reported it to Customer service the said” the cleaner told them that he did the bathrooms”. After taking photos to prove the bathrooms were not done they told me that I can’t prove that the photos were taken after the clean. Would not recommend and will never use again
1 comment
Absolute DomesticsAbsolute Domestics
Hi Michelle, we are unable to locate your information please email feedback@absolutedomestics.com.au so that we can investigate this further for you. Regards, Absolute Domestics
Find out how Absolute Domestics QLD, Brisbane compares to other House Cleaning Services
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Satisfied
Only had personal contact with the cleaner whom we found great. Company interest was sadly lacking as we only heard from them very occasionally if the cleaner had not attended for lengthy periods. I assume this was to ensure that the cleaner was paying the correct fee as it was certainly not customer service oriented.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Peter, we are so happy to hear that you and your cleaner had a great relationship. Once a regular cleaning service is set up and we are content that all parties are happy, we opt to check in every ...
Read more3 - 6 months to make sure everything is still on track. If there is ever anything you would like to discuss about the service, our Customer Service Officers are available online or over the phone for your convenience. Regards, Absolute DomesticsJoanneSouth East Queensland, QLD
One off cleaning of house
Found our cleaner Howard to work off my priority list to a T, and did a great job. Happy to recommend
him for any jobs in the future. He was very considerate when checking the type of cleaning products I preferred him to use throughout my house.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Joanne, thank you for sharing this feedback about your cleaning service and the work that Howard completed. Regards, Absolute Domestics
STEVESouth East Queensland, QLD
DANIELLA
Daniella worked very hard, listened to instructions, was very thorough in her cleaning service and we would be happy to have her back again in the future. Thanks again Danielle.
Warm regards
Bernadette
1 comment
Absolute DomesticsAbsolute Domestics
Hi Bernadette, we are thrilled to hear how happy you are with the work completed by your cleaner Daniella. Regards, Absolute Domestics
Lauren
- 2 reviews
- 4 likes
- QLD, Brisbane
- Verified customer
Ignored specific requested tasks
Hired company as my 10 month old baby has severe eczema and its hard to keep on top of dust and cleaning. Specifically informed cleaner dust is a priority, not even the cot was dusted!
Very upset!!! I left a notebook with specific tasks and important information on needs expectations etc. I'm a list freak and I'm experienced in training cleaners and writing procedures and instructions.
I specifically asked for 2x bedrooms not to be touched and she wasted time tidying in them! Time that could have been used completing tasks specifically requeste...
2 comments
Absolute DomesticsAbsolute Domestics
Dear Lauren,
Thank you for your feedback and for your time on the phone recently discussing your service. ...
Read moreAs we have been unable to meet your expectations of what can be achieved in the timeframe allocated, we are unable to continue this service. As an agency with over 28 years in the business, we work very hard to ensure all services booked are completed to the satisfaction of our clients and cleaners alike, and we are disappointed that you have been let down. With over 100 tasks on your list of what you wanted completed during the weekly clean, we believe our Spring Clean service may have been better suited to what you are wanting. Regards, Absolute DomesticsYou are not continuing with your service because I refused it during our conversation.
The task list that I left was extremely broke down for example instead of clean kitchen it had
Wipe benches...
BarrieSouth East Queensland, QLD
Wasted our money
Paid for a 3 hour clean of kitchen, bathrooms and floors. Very disappointed with work done. Counter/bench tops, basins and sinks, mirrors and taps not cleaned at all. Had to do the whole lot again ourselves. Paid in cash - no receipt offered.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Barrie, we are unable to identify if you have contacted us at the Agency to discuss your clean and find out what areas of the home were focussed on by your cleaner during your 3 hour service.
As a...
Catann I.South East Queensland, QLD
- 2 reviews
- 2 likes
Disappointed exit strategy: auto txt meant cleaner had house key and wouldn’t return it easily.
I wanted to thank my cleaner personally and end the cleans the day before the last clean
However an automated txt from HO was sent without advising me
So my cleaner knew for a week and did nothing to return my key
And then was difficult returning my key
I asked AD to cover the cost of a new lock to be installed and no response...
It took another 3 days to receive my key totalling 10 days since the service was terminated and the cleaner had my key..
Terrible process.
Be pre warned!
2 comments
Absolute DomesticsAbsolute Domestics
Hi Catann,
We apologise that our automated text message caused an issue with your service. As we are unable to identify who you are through your username Catann, it is difficult to comment further on...
Read more what has transpired to cause an issue with the return of your house key.I have already asked your Brisbane team to cover the cost of new locks to my house and it has been refused twice despite confirming the text was an error on their part.
Find out how Absolute Domestics QLD, Brisbane compares to other House Cleaning Services
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Job well done
The two gentlemen were on time, very obliging and pleasant. They were very efficient and finished earlier than I had expected and even did extra things I had not expected. (or noticed as they were hidden). Cannot recommend them more highly.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Andrea, we love hearing that your cleaners were efficient and went above and beyond to provide a fantastic clean. Regards, Absolute Domestics
k8fishSouth East Queensland, QLD
- 5 reviews
- 1 like
Professional service
I have used Absolute Domestics in Sydney and Brisbane. They are great in that they find the cleaner for you who can work your preferred hours and days. Should your cleaner need to change they take care of that too. Absolute Domestics give their staff 3 days of training, so you know there should be a minimum standard adhered too. Each of the cleaners have been polite, consistent and have a good work ethic. I highly recommended this company.
1 comment
Absolute DomesticsAbsolute Domestics
Hi, we are so pleased that you have used our cleaners in both Sydney and Brisbane. Thank you for recommending us to others considering a cleaning service, we love hearing how happy you are with the se...
Read morervice our agency provides. Regards, Absolute DomesticsPaul
- 7 reviews
brilliant cleaners
The Cleaners were in time, worked hard , cleaned very well. Best we have had. cleaned all the little extra areas many forgot. Recommend this company very highly. very good value.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Paul, thank you for recommending us so highly and providing this terrific 5 star review! Regards, Absolute Domestics
Thorough and clean
Our cleaner Dilpreet is amazing. She always cleans to perfection and leaves the house sparkling and new. 10/10 would recommend to others to use this service. Especially because it’s not going to break the bank and they provide a good service.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Keat, we love hearing that your cleaner Dilpreet is a super star and always leaves the house sparkling clean after each visit. Regards, Absolute Domestics
Allyce V.South East Queensland, QLD
So convenient and affordable!
We’ve had a cleaner from AD for around two years now and have loved every minute. The rates are so affordable and the peace of mind being with an agency is priceless!
1 comment
Absolute DomesticsAbsolute Domestics
Hi Allyce, we are thrilled to hear how much you love the service and the security that comes with using our agency. Regards, Absolute Domestics
Questions & Answers
Charmaineasked
Do the cleaners supply there cleaning products broom, mop and vacuum cleaner??
3 answers
Absolute DomesticsAbsolute Domestics
Hi Charmaine, we prefer to use the clients products and equipment but this can be provided for a small additional charge. Regards, Absolute Domestics
What would the charge be?
Absolute DomesticsAbsolute Domestics
Hi Charmaine, the cost is $15 for products and equipment to be provided. Regards, Absolute Domestics
Details
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Absolute DomesticsAbsolute Domestics
Hi Alexandra, we would love you to contact us at feedback@absolutedomestics.com.au so that we can identify your booking and investigate what has happened with your service. We have both regular weekly...
Read more or fortnightly services available or one off Spring Cleans that can be booked when required if you are only wanting a clean once a month or so. We believe there may have been a misunderstanding with our cleaner regarding the frequency or day of the clean for this to occur. Regards, Absolute Domestics