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CANT SEEM TO QUOTE ACCURATELY
Recieved a quote for 2 hours then billed for 4 hours. Says they didn't realise it was 2 story but I don't see the relevance as still only 26 sq house. House was already clean as we use a cleaner anyway and only tried them as they were cheaper. Quite disappointed as there just wasn't 4 hours work there. (plus they could have called before going overtime)
We had Nicholas and Natali cleaning our apartment for over 3 years. They were always friendly and did a great job. Hoping when we return from travel to be able to have them back. Thanks for everything!
Ordered end of lease cleanner. Travelled 276 kilometres to be at my.old unit by 10am.
Cleanner phone to say running late wouldn't be there until after 11.am.
11am arrived no cleanner. At 11.45 cleanners arrived 2 men in a small hatch back with a vacum cleanner in the back.
Once shown the unit to clean
I was told thst it will take 10 hours two men 5 hours each
Over $600 l said ok go ahead ...I was then told by the cleanner my unit will be done over 2 days l said that's ok One cleanner then went on to say that the boss told them to tell me that they will not be doing the job because it's to big of a job find someone else Called absolute domestic l told the the lady that answered the phone what happened the employee that answered the phone of absolute domestic apologize for my inconvenience and went on to say the company are not the boss they get the work for the cleanners then its out of their hands how cleanners conduct their job. The employer of Absolute domestic went on to say they will try find somebody else to clean my unit in the meantime l can look for someone else to clean my unit as well I did end up finding someone else that is coming out tomorrow morning and quoted hafe price with 10 times better service.
I booked your service for my daughter just home from hospital with first baby.
Your prompt attention, professionalism and care made her life easier in those early weeks
Such a consistently good service
We have had a few cleaners with Absolute Domestics over the years and not only have they all been great at their jobs, and super friendly but the customer service when we call up head office is always efficient and friendly too. Thank you :)
Helen made my life easy!
Helen is a fantastic cleaner and just made my busy life so much easier. I only had to run her through what I wanted once and she got it right every time. Would not hesitate to recommend her.
Don't bother, cleaner was obviously untrained.
The cleaner seemed reliable initially and I had left clear instructions of what was expected, only to realise that he had spent 2 of the 3 hours on a small 1sqm kitchen.
He then attempted to finish up with vacuuming and had to be reminded 3x of the other tasks which were yet to be completed and yet left without vacuuming and mopping the main living area as clearly instructed.
Upon inspecting, it was clear that he had no idea how to clean. The glass in the bathrooms were left dirtier than even before the clean and the sinks were clearly untouched. The tables that I'd asked to be wiped were clearly left dirty. I had to vacuum and mop the house again due to the obvious shoddy job. Will not recommend.
First time with Absolute Domestics and I will continue to use them
This is the first time that I have used Absolute Domestics to do a 2 hour fortnightly clean in my house. Michael arrived on time. As I had an appointment in 2 hours he reminded me that I had an extra hour for free being a new customer and so offered this extra hour for his next visit. I requested that he do a detailed clean of my 2 bathrooms and powder room. The job was done quietly and perfectly in the 2 hours. I will definitely continue to use this service!
Clean was terrible, customer service worse
First clean they didn’t touch the wet areas as I had specially requested so 3 days later I had to pay for them to come back. It was very ordinary. Third clean, cleaner advised she was leaving and left my bathrooms in a disgusting state. When I text her about it she said ‘Sorry I missed it’. Addressed it with the company (took two emails to get an initial reply), they offered a free clean to which I accepted, and haven’t heard back. I then emailed requesting a refund of monies may be a more suitable way to settle my complaint and still didn’t hear back. Disgusting service.
Loved the Service
Absolute Domestics has been a wonderful service for my cleaning, I have been really impressed with the quality of staff and their work. I would certainly recommend their services to anyone needing a cleaner.
Best cleaning service I have ever had
The two people who came to my house last week to do a pre-sale clean did a fantastic job. I had saved all the more challenging items for them - e.g. ceiling fans, skirtings, venetian blinds, heating / cooling ducts, light fittings.
They were very thorough in their work, and the result was excellent. They were courteous and helpful - even replacing some window screens removed by another trades-person but not replaced. And.... all for a very reasonable price.
Unreliable, unprofessional, home left dirtier ‘after my cleaning service
Spoke to cleaner at 9am to confirm booking which cleaner responded saying they were 10 minutes away. After waiting for 3 hours and numerous phone calls. Cleaner could not be reached.
Cleaner arrived 5 hours late and left after 1 and a half hours (for a 3 hour booking) On return, the place was beyond dirty. The floors were sticky and worse than we left them. No counter tops or table were cleaned. Being a pregnant frontline worker nurse in a pandemic I was really upset we have not only wasted a whole day but a much dirtier house to fix.
Wonderful service. Flexible and reliable cleaning. I was very happy with the service provided and the ability of providing a lovely person to clean my house. I was very lucky
First cleaner was good, then left AD after a year and left us as a result unfortunately Second cleaner was more expensive, slower, and left us after one clean. Third cleaner left AD and so never started with us. Forth cleaner said she'd start with us in a month and changed her mind after two weeks and getting AD to find another cleaner. I say this to AD: don't bother. We need some form of reliability of service, and this has been the opposite.
Didn't know my cupboards were quite that white!
Absolute Domestics found me a cleaning team in good time and they spent 4 hours (x2 people) cleaning from top to bottom.
We have a very big house - which has been sorely neglected this year - they did everything I asked and more.
Not the cheapest service, but the service I got was definitely worth every cent.
Questions & Answers
Is it possible to arrange chemical free cleaning by a fragrance free cleaner?
yes my cleaner uses my Enjo with no product
Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics
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