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First time with Absolute Domestics and I will continue to use them
This is the first time that I have used Absolute Domestics to do a 2 hour fortnightly clean in my house. Michael arrived on time. As I had an appointment in 2 hours he reminded me that I had an extra hour for free being a new customer and so offered this extra hour for his next visit. I requested that he do a detailed clean of my 2 bathrooms and powder room. The job was done quietly and perfectly in the 2 hours. I will definitely continue to use this service!
Clean was terrible, customer service worse
First clean they didn’t touch the wet areas as I had specially requested so 3 days later I had to pay for them to come back. It was very ordinary. Third clean, cleaner advised she was leaving and left my bathrooms in a disgusting state. When I text her about it she said ‘Sorry I missed it’. Addressed it with the company (took two emails to get an initial reply), they offered a free clean to which I accepted, and haven’t heard back. I then emailed requesting a refund of monies may be a more suitable way to settle my complaint and still didn’t hear back. Disgusting service.
Loved the Service
Absolute Domestics has been a wonderful service for my cleaning, I have been really impressed with the quality of staff and their work. I would certainly recommend their services to anyone needing a cleaner.
Best cleaning service I have ever had
The two people who came to my house last week to do a pre-sale clean did a fantastic job. I had saved all the more challenging items for them - e.g. ceiling fans, skirtings, venetian blinds, heating / cooling ducts, light fittings.
They were very thorough in their work, and the result was excellent. They were courteous and helpful - even replacing some window screens removed by another trades-person but not replaced. And.... all for a very reasonable price.
Unreliable, unprofessional, home left dirtier ‘after my cleaning service
Spoke to cleaner at 9am to confirm booking which cleaner responded saying they were 10 minutes away. After waiting for 3 hours and numerous phone calls. Cleaner could not be reached.
Cleaner arrived 5 hours late and left after 1 and a half hours (for a 3 hour booking) On return, the place was beyond dirty. The floors were sticky and worse than we left them. No counter tops or table were cleaned. Being a pregnant frontline worker nurse in a pandemic I was really upset we have not only wasted a whole day but a much dirtier house to fix.
Wonderful service. Flexible and reliable cleaning. I was very happy with the service provided and the ability of providing a lovely person to clean my house. I was very lucky
First cleaner was good, then left AD after a year and left us as a result unfortunately Second cleaner was more expensive, slower, and left us after one clean. Third cleaner left AD and so never started with us. Forth cleaner said she'd start with us in a month and changed her mind after two weeks and getting AD to find another cleaner. I say this to AD: don't bother. We need some form of reliability of service, and this has been the opposite.
Didn't know my cupboards were quite that white!
Absolute Domestics found me a cleaning team in good time and they spent 4 hours (x2 people) cleaning from top to bottom.
We have a very big house - which has been sorely neglected this year - they did everything I asked and more.
Not the cheapest service, but the service I got was definitely worth every cent.
delays in contacting me from the time I first contact A/D.. Sent illequiped & what seem to me an inexperience house person to do the work. too expensive for low standard of work.
Our cleaner has been great, very accommodating, trustworthy and thorough. I was always pleased to come home after she had been there. Our situation has changed for regular cleans but the one offs will still be something I'll do. Thanks
Reliable service, top quality clean. Friendly, professional staff. We have been very happy with the service. The bathrooms and floors are always spotless. We would recommend to friends and family.
Amazing! Takes a load off my mind.
Always to an exceptional standard - especially shower, toilet, vacuuming and mopping, my most despised cleaning tasks! Very responsive to requests and slight alterations to cleaning tasks. Friendly and approachable, and lovely to work with.
Thank you Vivien
Thank you Vivien for all your help over the last couple of years. We couldn't have done it without you. You were professional always on time, and spot on on your work. Thanks again.
Fantastic, easy to use service
Amazing cleaning service, I organised a spring clean and our house is now immaculate. Absolute Domestics is easy to organise and communicate with about the clean I wanted. Fantastic service!
Seamless process and wonderful cleaners
We have used cleaners through Absolute Domestics for more than 10 years and they have been fabulous. When one has needed to leave Absolute Domestics have been able to seamlessly fill the slot with someone new, which has been very helpful as a busy professional household.
this is perfect, cannot live without a cleaner
Most cleaners from Absolute Domestics have been excellent; I have been really happy and would definitely return to your agency. the staff have been excellent and efficient too, thank you very much.
Professional cleaning service
My cleaner Julie was lovely, reliable and trustworthy. She cleaned my house for many years and on the rare occasion she couldn't clean on my normal day, she would always offer to come on another day instead. Absolute Domestics were professional to deal with and contacted me on a regular basis to check in and make sure I was still happy with the service. They are a bit more expensive than engaging a cleaner directly due to their fees that the cleaner needs to pay but are more professionally run than engaging one directly.
First Class Cleaning
My cleaner, Ashleigh M, always did an amazing job. My house looked sparkling and smelt fresh and clean on all occasions. Thankyou Absolute Domestics for providing such an outstanding cleaner. Top job!
I had a cleaner through Absolute Domestics (AD) for 6 years; the cleaner and I became good friends. My cleaner cleaned every second Tuesday and I advised that I wouldn't need a clean for 10 weeks due to renovations on my house. So I did not need her for 5 cleans. Both she and I advised AD of this and the person I spoke to said that she would note on my file that the cleaner would not be cleaning for 10 weeks, i.e. 5 cleans. Some weeks later, my cleaner received a letter from AD advising they would be taking legal action against her as they ...claimed she owed them $100 in placement fees and insurance for cleans she had completed at my house. These cleans were the ones I had advised AD didn't need to be done due to home renovations. My cleaner was most upset and to sort the issue, I called AD and explained that my cleaner did not clean during that time and that I had previously advised them of that, as had my cleaner. The person I spoke to refused to confirm if my prior advice was on my file. As others have noted on this review site, trying to get information/acknowledgement from AD staff can be like getting blood from a stone. My cleaner did contact AD about the letter and advised that I, the client, did not require cleaning for 10 weeks and that AD had been advised of that. The outcome was that the threat of legal action was dropped, however, my cleaner was deregistered from the company. So, I can only assume that AD finally realised that my cleaner DID NOT owe them $100, and instead of apologising to her, or even admitting their mistake, they deregistered her. I do have a copy of the letter (threat of legal action) sent to her and will be interested to read AD's response to this review. I am prepared to put up a pic of the letter, with all identifying information deleted. From reading other reviews here, it does seem that AD are very reluctant to admit an error on their part. Shameful.
Good, honest and reliable service
Absolute Domestics have been a pleasure to deal with. Our cleaner Sue was not only super efficient, hard working and reliable, she also was a lovely person who went out of her way to ensure that I had all our cleaning needs were met. Her standard of cleaning was always high and she was constantly trying to improve her efficiency so she could get more achieved in the time frame. We have had to put our cleaning service on hold due to our work/financial situation changing, however when things get back on track I will be calling to get Sue back to organise our household again! Thank you Sue and Absolute Domestics for your amazing service.
Questions & Answers
Is it possible to arrange chemical free cleaning by a fragrance free cleaner?
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