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Great first impression
The service from Absolute Domestics and Mittal has been seamless. I would recommend Mittal highly. She was keen to understand what I wanted done, how I liked things cleaned and quick to learn where everything was. Mittal was thorough, professional and my house was sparkling clean.
Great help when it’s really needed
Cynthia was a great help. We needed Cynthia to clean for the family in our apartment while we were overseas for a few years. She was honest, trustworthy, reliable and flexible. I wouldn’t hesitate recommending Absolute domestics and particularly Cynthia to any of my friends.
Misleading advertisements and unprofessional subcontractors.
This company advertises 3 hours of ’spring cleaning’ only to send you information AFTER booking that it will be split between the number of people. This meant that the 2 people who came both only cleaned for 1.5 hours even though I had told them I required 4 bedrooms and 3 bathrooms cleaned.
In order to amend this misleading advertisement, the company will send you a ‘follow up email’ explaining this ‘time split’. However, in my case I did not even receive this email until AFTER the cleaners had arrived and started cleaning.
If I was advised...beforehand I would not have used the services because there has definitely not been sufficient time to clean the 4 bedrooms and 3 bathrooms that I had listed in my original request and there was no mention by anyone in the entire process from the company itself to the subcontractors that I was directed to of this. The equipment that was used was subpar, definitely not sufficient for a spring clean, and although the cleaners were good, due to the equipment they were unable to clean my house to an acceptable standard leaving my floors wet from mopping and stained. They were also late to our appointment arriving at 10am when our original agreed time was 8:30am and I attribute this to the organisation of this company not having enough staff for cases where additional hours are required to be added on by clients (which I assume is frequent given their misleading advertising). Furthermore, the two contacts I was provided with were not the actual cleaners either requiring ANOTHER process to contact the actual cleaners. This second subcontractor did not even know that the cleaners were late until I contacted them myself and only then did they try to reach their ‘staff’ or whoever they sent. Overall this has been an exceptionally unprofessional experience and has resulted in me having to either redo the work myself. Do not use this company.
My cleaner of the past three years, Dorothy, has been thorough, reliable and flexible when I needed to juggle days or hours. She is a delightful person and I trust her implicitly. I have appreciated the check ins from Absolute Domestics to ensure everything was going smoothly.
Easy to book and great service!
We have used Sharon's services for the past year- booking in cleans every few months. The booking system is easy to use and Sharon's work has always been as requested. We will continue to use the cleaning services and can highly recommend Absolute Domestics.
Booked a spring clean and carpet clean for same day. Organisation of these people was terrible. Spring cleaner did a good job but was nearly an hour late after being given wrong time by central command. When carpet cleaners were nearly 2 hours late i texted central command and was told they were on their way which i dont believe to be true. I cancelled the carpet cleaners on the spot. I was not even offered an apology. Nothing. What a waste of a day. Customer service terrible.
I do not recommend their spring/move out cleaning service!
Never use them again, as they provided a very bad cleaning Service. They refused to do some basic cleaning jobs. They left dirty spots at so many places. They charged me more hours than what they actually worked. They wanted take away my cleaning clothes. The cleaners were rude during communication.
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Questions & Answers
Is it possible to arrange chemical free cleaning by a fragrance free cleaner?
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