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Very disappointed, waste of money
I was told to get the spring clean as a normal clean wasn’t very thorough. The rate for the spring clean was nearly double the price. I booked a five hour clean. Apart from the bathrooms and my oven, nothing else was touched. No dusting or vacuuming.
Very disappointed, will never book with this company or recommend them to anyone !
First house clean today and stupidly paid before seeing the finished product! Floors still dirty, cleaners didn’t clean the splash back in kitchen or wipe stove top, or kitchen benches and my son had grass on the floor in his room. I’m so disappointed and no contact from anyone despite me rating them poorly!
Absolute waste of time
Got a quote for various cleaning jobs for an end of lease clean via the agent, the cleaners arrived under the impression they were doing a full end of lease clean, due to language barriers (cleaners spoke limited English) I received cleaning that I did not ask for yet still had to pay for, they also did it lazily, slowly, and told me they didn’t do what I’d ask them to do because it was ‘too hard’ (cleaning the tile grout).
I paid a lot of money for cleaning that I could have done myself, as they didn’t do the jobs I actually needed them to do!...
Price double to what was quoted!!
Got quoted $450 for a clean only then to get a final quote of $950 once they get there! Double the price!!! For a tidy, easy to clean apartment. Called the office to ask for reasonings which they couldn’t state, the woman on the phone was incredibly rude. What a rip off!
Very disappointed with the service of this company. Do not use them.
Thankfully we were able to book another cleaner last minute for $450, much more reasonable.
Absolute daylight robbery
Received a quote over the phone for an end of lease clean for $450, happy with this we went ahead and booked.
The cleaners arrived half an hour late. After my housemate let them in she told them she had to rush off to work because she was now late as a result of their tardiness.
Once she left she received a text from the cleaners saying they would need a third cleaner, the quote was now $925 and that it would take 16 hours!!!! We have a fairly modern, two bedroom, one bathroom apartment... how that would ever take 16 hours between three ...people is beyond me. I understand the cleaners need to see the property to make a final quote but would have thought the $450 would be a ballpark figure. When I called the office, the staff member who I spoke to was incredibly rude and couldn't give me any reasons for why it should have to take that long and cost that much. She basically told me that I have no idea how how much a clean like this should cost. I told her to tell the cleaners to leave the property immediately. Luckily we found another, more professional cleaner who could come in last minute and do the whole job in 4 hours for $450. He had fantastic customer service and was much more reasonable in price.
Cancelled my booking without any notice
This company is so unreliable and very disorganised. They cancelled my booking without any notice. The cleaner called me, we arranged a time but on the day no one turned up. I called the cleaner , only to be told that the agency told him do not come to my place because they have found someone else coming to my house. There is another cleaner called me on the same day but I've told her I had arranged the first cleaner already. Apparently there is no communication between the cleaners and the management team, I wasted my whole morning waiting for the cleaner. Very disappointed.
Worst cleaner ever!
Came in 15 minutes late but still charged full fee. Spend 3 hours just cleaning the kitchen and still wasn’t completed. Had to pay another $350 for a full clean of my townhouse.
- VIC, Melbourne
My 5 month old could have done better.
Very disappointed in our first clean. Two cleaners were sent for an hour. I advised the team they would need to bring a mop which I was told would be an extra $5. The cleaners turned up without a mop. I instructed them on how to use our steam mop and they have not used it.
The cleaner has also walked some form of cleaning product all over my expensive new runner in the bathroom so it is now ruined.
A decent vacuum job was done and the kitchen and bathroom was wiped down clearly very quickly.
I asked the team to focus on the floors an...d the skirtings and the skirtings were not touched. For two cleaners, a vacuum and quick wipe over of one bathroom and kitchen is not good enough. I have tried multiple times to contact Absolute Domestics and they are not returning my call. I am once again on hold and have been waiting 22 minutes already.
Arrogant staff, rip off’s
When making the booking I made it clear what needed to be cleaned and they gave me a price estimate. But when the cleaners came they hyped up the estimated quote by $150. All we needed was 1 bedroom+ living steam cleaned and normal cleaning. The attitude of the cleaners was really bad, their supervisor did not help in any way to resolve the issue.
Very very very poor service and will not recommend to anyone. What they quote and claim is included, isn’t the case when cleaners arrive!
"Can't clean up after builder/renovator"
I WOULD NOT recommend this crowd to anyone!! I COULD clean this up with my domestic products and machines (same as they have) but for the fact I am injured at the moment. I told the woman on the phone that this is 'bovine excrement' (paraphrased for this site). If I was reading this, I'd look for someone else!!
Broken bathroom mirror and tile - Absolute Rubbish.
Thank you for your reply [name removed] and the extensive investigation you conducted for the damaged caused by your cleaner. Despite your comments being wear and tear, the 8kg mirror (not 20-40kg you said it was) was hung about 2 years ago, as per the instructions. Its funny how the cleaner accepted responsibility on the day but now you say that they dont?! Unfortunately, i may be out of pocket $300 however, you have potentially lost a client and thousands of dollars. It was against my better judgement to contact your company after seeing the 1 star rating. Clients beware that if items are broken during the clean, it probably won't be covered.
- VIC, Melbourne
$425 Spent (9.5 hours) for a Half-Cleaned Small Townhouse, "Cleaned" Areas Still Dirty
9.5 hours ($425 paid) for cleaning half a small townhouse. The areas 'cleaned' were half done!
I’ll save your reading time and just summarise:
- End of lease cleaning ordered
- 3 small bedrooms, 2 bathrooms
- Selected 3 hours (minimum) + 2 hours extra for good measure
- Cleaner stated cannot be completed in that time
- I said fine, paid another 4.5 hours
- All up 9.5 hours paid
- These were never started - ALL 3 BEDROOMS, doors, walls, cornices, vents (except stove), windows, and window sills
- Areas “completed” – kitchen, laundry, ba...
Absolute domestic=Absolute debacle. We have had a cleaner for 8 weeks. She twice hasn't turned up, late once and even rang to come early one week? Communication from the call centre was poor at best. Will be going elsewhere in future.
Too expensive and left the house still dirty, definitely don’t recommend this company
Floors were left dirty & smelly, oven in hidden spots had built up grease, bathroom left with grim so disappointed as I was moving into the house and I needed it CLEANED!
Very disappointed with service.
[name removed] used to be such a good cleaner. Then she started to take advantage of us through not doing her job properly. Will never ask her or anyone else from Absolute Domestics to clean my house again.
Worse clean I’ve ever had
The lady wasted half an hour of the time talking. She didn’t even clean the upstairs toilet. I had to re clean everything after her. Never again!
- VIC, Melbourne
Every cleaner both new & replacement was a failure. Collected money and walked off without doing the work. Resigned after 2 visits. Left sticky wooden floors from excessive floor cleaning agent. Decided to do a no show on an appointed Saturday which happened to be New Year’s Eve. I engaged Absolute Domestic fortnight visits between Oct16 - Jun17.
Wanted so much for them to be good, but they weren't at all
Beware of this company. The cleaners are really self-employed and company just a booking agency. I booked a weekly cleaner based on positive Google reviews. I had to supply products and cleaning tools. Cleaner came to my house, I walked her through and outlined what I wanted done and asked if three hours sufficient. My house is very tidy and cleaner said three hours more than enough. I paid upfront. Came home to find my house unlocked, curtains in second bedroom off the rails and left on the bed, pieces of furniture moved for vacuuming left...out of place, and oven, kitchen cupboard external doors not cleaned at all as specifically requested. Bathroom and kitchen floors streaky and obviously too much product used or not rinsed properly. Very superficial clean, eg, side of bathroom vanity and nearby tiles left dirty, as was side of dishwasher. As well, some of my products are missing and an email to cleaner to ask where they are has received no response. I rang Absolute Domestics to advise of my concerns and only received an apologetic SMS from the cleaner. Absolute Domestics rep on phone said that the cleaner was 'new and young and had a bit to learn'. There was no offer to refund some costs or redo clean. After all, the fee the same for a newby as it is for an experienced cleaner. No call back from Absolute Domestics as to how to remedy, even though I (stupidly) said I was prepared to consider another more experienced cleaner. I had to spend a couple of hours sorting out this evening as have a house open for inspection tomorrow. I now have to find, at short notice, another cleaner for the next four to 12 weeks. Overall, disappointed and left out of pocket.
Poor Cleaning Service, Even Poorer Customer Service
We terminated services with the cleaners (nice people, just not very good with the clean) as we weren't satisfied with their cleaning efforts. Wrote an email to customer service about how disappointed we were, not only did we not get a response, only to hear back from the cleaners that head office had told them to completely disregard our complaint or feedback.
I understand that everyone has different expectations, but again we only provided feedback to help improve on the service, but only to be ignored and disregarded.
Don't let them leave until you've audited everything! Not worth the money at all.
Pathetic. Second attempt, paid $200 for a supposed spring clean..massive fail. Fact that I had to re-dust and vacuum is beyond frustrating.
Worst part is the lack of accountability from HQ. They don't stand behind their service at all. "Once you let them leave that's it". This is the message I received. So essentially make sure you spend hours auditing their work before you let them leave basically is the takeaway from all this.
Making your life easier? Really? Not with all the following up that's involved that's for sure. In today's comp...etitive environment, the sheer contempt that they gave me indicates that they must be making too much money they can afford to treat issues so casually. That's fine, I'll be making my experience known far and wide.
Questions & Answers
Is it possible to arrange chemical free cleaning by a fragrance free cleaner?
yes my cleaner uses my Enjo with no product
Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics
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