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I booked a permanent fortnightly clean, and have been going along since before Christmas. Over the past few months this is what has been my experience: First it was I had to take a photo of how the cleaner left my toilet after cleaning it. She did not clean it properly, and I have photo evidence to prove it. Over the past 3 months, My cleaner has broken a vase, then she broke one of my wall birds that I had bought to put up above my bed, and had left it sitting on a table for my husband to put up on the weekend - my cleaner dusted the table a...nd snapped it in two - what the? Then I notice my beautiful $300 lamp statue had a small crack & hole in it - yes from dusting by the cleaner!. Then I walk up my polished stair case and found that she had dripped some chemical on them that has taken out the colour in the stair case and you can see it when you look up the stairs, and it is more noticeable because she tried to hide it with furniture polish. The final straw was I came home yesterday to see my cream tiles all leached in between the grout from something under my claw foot bath, which appears to be coming from the foot, so when she was rinsing it, it must of been leaking under it and then it has run down all the lines of the tiles staining the grout - the cleaner has admitted that she knew about it, but failed to mention it to me and just left it there - again What the? I cried! Cleaners are suppose to help you, that is what you pay for, not to brake your hard earned possessions and ruin your floors and tiles. When I went to management of Absolute Domestics, they did not offer a replacement cleaner, they have asked me to prove my "allegations" their word not mine, and it is under investigation. It has been a week now, with no further updates, as the Cleaner has been too busy to speak to them about the matter. What a crock! Do not waste your time with this company - their cleaners would pay them to be on their list, they just match you with who they can and anything outside of cleaning, such as damage is put into the too hard basket. I am contacting consumer affairs about this because this should not be allowed to happen. Mind you, I did not ask for her to pay for anything that she had damaged until, I saw my floors in the bathroom & my beautiful feature staircase damaged. Soooooooo Angry!
More work for the customer
Loved the website and the promises of time for my family ... then I was told the company 'insists' I provide a 'comprehensive list of everything the cleaner is to do', and that the cleaners would not use their initiative to do anything that wasn't on the list.
I asked, and was told Absolute Domestics will not even provide baseline list to get customers started because 'everyone wants different things'. Er, not sure how many customers live in space shuttles, but my home has the basics in common with other domestic cleaning jobs. Talk about ou...tsourcing work to the customer! I cancelled. So, if you prefer not to add to your load and take time from your family, to do Absolute's work and write a detailed Position Description from scratch for your cleaner--and if you agree a paid worker should be able to do the bleeding obvious--don't book this service.
A slow cleaner who left early on her first day
Our former cleaners cleaned our house in three hours. We were slightly unhappy with the standard so we engaged an absolute domestic cleaner for four hours. On her FIRST DAY she told us she couldn't stay for the full four hours. She got very little done in the first three hours. She left after three and allegedly came back for the fourth. We were at home at 11:45 when she arrived to complete the fourth hour and she called saying she had finished at 12:30. And this was on her first day while we were at home - I can only imagine what would h...ave happened if we were not at home! Upon contacting absolute they attempted to suggest that the fit was not right and suggested that the problem will be resolved by finding a new cleaner. I'm sorry, by scrubbing a toilet is scrubbing a toilet. In any event, I'm sure ALL clients would expect someone they are paying for an hour to be there for an hour. This is not some peculiar quirk of mine. Absolute defended the cleaner by saying she may have worked more quickly at the end. I have two problems with this. First, she was engaged by the hour. If she had finished early she should not have asked for the full payment. Secondly, it beggars belief that she could have finished given how little she got done in the first three hours. Don't bother with the company - the quality of the cleaning job does not match the gloss of the website and the brochures.
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Don't waste your money !!! steer clear!!!
3 hours and $170 for a vacuuming and worse moped floors and apparently I should be more clear and precise and write a list for the cleaner ? when I did tell her and at the time of booking the cleaning job with Absoulte Domestic that I wanted a spring clean . Bathroom and toilets not done and floors were sticky and still marks on tiles !!! thanks for stress I had to deal with the day before my wedding and phone call on my honeymoon where clearly you guy's are out to get a quick $$$ with zero care factor for clients
Horrified by Service
I am extremely disappointed with the level of service and professionalism at this company. Nothing on the list that I went through in person with the cleaner has been done. My floor has muddy footprints from the cleaner himself!
When I rang to see why nothing had been completed I was insulted by the woman on the phone saying my apartment was "dirty and untidy" and that she trusts her cleaner even though I am on the other end of the phone looking at dust, muddy footprints, fingerprints on glass and no sign of vacuuming. I am a single girl th...at lives alone and works a professional job. The only time I spend at my apartment is to sleep and I eat out most nights. This apartment couldn't be dirty even if I tried! I called the cleaners for help as I am traveling internationally for work tomorrow and have an inspection on Saturday. Now I have to stay up all night cleaning everything on my list and Ive been charged $200 cash for absolutely nothing. Under no circumstances should you ever book this cleaning service. Expensive. Unprofessional. Did not complete the job.
Have lost a total of six half days of work to induct one Absolute pain after another. Total bust.
Cleaner 1 arrived, tried to ditch the agency and negotiate her husband (sitting in the car) into the deal. Thanks but no thanks.
Cleaner 2 couldn't have cared less about allergy issues, turned up with an arm load of ammonia based chemicals and produced the receipt with a demand for payment.
Cleaner 3 (if she existed) didn't show.
Cleaner 4 started on a kitchen cupboard. I didn't know a vine had found its way in there. She treated it as an a...
Questions & Answers
Is it possible to arrange chemical free cleaning by a fragrance free cleaner?
yes my cleaner uses my Enjo with no product
Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics
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