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Absolute Domestics VIC
4.3 from 536 reviews · View Statistics

Reviews

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Tiffany Villaluz

Tiffany VillaluzSouthwest, VIC

A bit slow

published

Our cleaner came in for the first time which needs to be considered however I found her to be quite slow.
She also didn't clean the shower recess floor or wipe down the laundry bench. I told her where the rags were however she didn't use them so I think she may have used other cloths not meant for general house cleaning. She seemed reluctant to ask questions but that could be due to being shy. I appreciated her being sent to us as I really needed a cleaner however for her to have to travel 1.5 hours both ways to do the clean didn't really seem fair on her. I do however understand it's her choice to do that.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Tiffany, we have tried to call you a couple of times to discuss this feedback and would love the opportunity to fix this for you. Please give us a call if you would like to discuss further. Regards, Absolute Domestics

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Elinor R.

Elinor R.Greater Melbourne (Metropolitan), VIC

Cleaner not up to scratch.

published

I was so impressed with the booking system but let down by the cleaning job. The cleaner worked slowly and was distracted with personal problems. Such a shame as I was wanting a regular cleaner.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Elinor, thank you for your feedback. We have a left you a message to discuss your concerns because we'd love the opportunity to keep you as a valued client. Regards, Absolute Domestics

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Kat

Kat

  • 5 reviews
  • 7 likes

Poor attention to detail.

published

I would not recommend this company for your end of lease clean. The oven racks and oven still had baked on grease and my shower drain cover was not cleaned.
I would of expected it to be spotless as I went through a cleaning company, I would of been better just to do it myself than pay $200 for 4 hours as I ended up having to re do it myself as I needed it to be
re-cleaned promptly.
Next time I would use an end of lease company recommended by real estate.

Incentivised ReviewNo
2 comments
Absolute Domestics
Absolute DomesticsAbsolute Domestics
Kat
Kat

Thank you for your reply, I do understand that but really should be done right the first time

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Karen Williams

Karen WilliamsGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes

Dishonest and out of pocket

published
Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Karen, can you please provide the details of where you sent the date stamped images so that we can look into this for you. Please email these details to feedback@absolutedomestics.com.au. Regards, Absolute Domestics

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I had a bad cleaner - she gave me a hard time!

published
Incentivised ReviewNo
2 comments
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Karyn, thank you so much for your time this morning and for working with the Area Coordinator to resolve this matter. Regards, Absolute Domestics

Karyn
Karyn
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Rosie

RosieGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Mediocre

published

The clean was carried out by a husband/wife team. The husband did the main cleaning which was acceptable.The wife did the floors and kitchen. Floors were poorly mopped.....nothing was moved, chairs etc were mopped 'around'. This was also the case in the kitchen....on the benches, nothing was moved eg. she wiped around the toaster. I would not recommend or have them return.

I was expected to supply overshoes and gloves - neither of which I keep.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Rosie, can you please email this review to feedback@absolutedomestics.com.au so that we can identify your booking. Regards, Absolute Domestics

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Not great

published

House wasn’t really noticeable cleaner.
Bins weren’t taken out.
Floors weren’t cleaned.
Bench top wasn’t cleared of cluttered items.
The only noticeable thing was the sink, which was immaculately cleaned. We did have a laugh at this curious outcome.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Lisa, that is curious! Can you please email your contact details to feedback@absolutedomestics.com.au so that we can identify your booking and look into this for you. Regards, Absolute Domestics

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Less than one days notice that my house would not be cleaned (regular booking)

published

I have used this agency for a number of years with mixed success . My last two cleaners have been terminated (satisfactory clean at my end but obviously poor staff management at agency end) by the agency with little warning - most recently under one days notice to me when my house needed to be cleaned. Exceptionally Poor customer service. Told manager would call but of course has not happened.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Margaret, so that we can identify your booking and contact you about this feedback, please email your contact details to feedback@absolutedomestics.com.au. Regards, Absolute Domestics

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It wasn’t bad

published

But the cleaner took a long time and didn’t clean everything we wanted her to clean. And some things were also not that clean.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Bunny, our cleaners generally become faster and more efficient as the service goes on because they are more familiar with where everything is kept and what your priorities are. Regards, Absolute Domestics

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Melissa

MelissaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 5 likes

Rescheduled twice

published

Booked in a clean, rescheduled twice, in the end couldn’t find a cleaner in Clyde so told them not to bother.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Melissa, we are sorry that we have been unable to find you a suitable cleaner at this time. Regards, Absolute Domestics

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Overpriced. Had to re-clean

published
2 comments
Absolute Domestics
Absolute DomesticsAbsolute Domestics
Mandy
Mandy
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Noc

NocMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Not the best

published

Clean was satisfactory however huge lack to detail, cleaners were in a rush to finish.
Not overly impressed. I wont be using Absolute domestics again.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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David

DavidSouth East Queensland, QLD

  • 7 reviews
  • 2 likes

No training for staff

published

Just interested in making money. Staff have no training on how to Clean. Would use airtasker instead. At least you can see individual ratings

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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Lawrence

Lawrence

  • 5 reviews
  • 2 likes

Unreliable cleaners, area manager couldn't care less.

published

Had 5 cleaners from this company and most were regularly unreliable. Area manager rude and glib. Explained the cleaners being late or not showing as "a cultural difference they are unable to take responsibility for or control as they employ several thousand."

2 comments
Absolute Domestics
Absolute DomesticsAbsolute Domestics
Lawrence
Lawrence

You are welcome to send my review to your feedback department. I have contacted the company several times, and if the area manager responds this way I am not going to waste further time sending feedback to teams below middle Management.

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Not worth the money at all. No accountability from HQ

published
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Not Happy Jan, please see our response above as we believe this review is from "John Citizen". Regards, Absolute Domestics

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Frazzled

FrazzledGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Left me in lurch

published

I was very happy with the lady who was assigned. Lovely person who did a great job. However, when she left after 3 or 4 months the company was unable to find a replacement. A key reason for choosing an agency was to ensure continuity of service so it was both annoying and perplexing to be left in the lurch especially since I live in a very accessible mainstream area.

2 comments
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Frazzled, can you please email us at feedback@absolutedomestics.com.au so that we can look into availability in your area again. Regards, Absolute Domestics

Frazzled
Frazzled

No thanks, I have found an alternative

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J.M

J.MCoburg, VIC

  • 26 reviews
  • 20 likes

Didn't get past the quote stage

published

After reading some of the good reviews, I tried to get a quote. First person never got back to me. Office followed up with me and agreed to find an alternative franchise to call. I eventually spoke to them (wasn't able to pick up when they called and played phone tag a couple of times) and got some attitude because I asked a lot of questions trying to get a feel for the price and quality. Wanted him to come out, have a look and then give me a quote which was way too hard for him, insisted he would only come over when he was ready to start the job and his quote was verbal and indicative. I thanked him for his time and called someone else that happily provided a better level of service and a great result.

4 comments
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi J.M, can you please confirm that this review relates to Absolute Domestics? Our prices are available on our website and we don't have franchises so your comments don't seem to match the service we offer? Regards, Absolute Domestics

J.M
J.M
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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Not the best.

published
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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HKS

HKSSyd

Not what I expected.

published

I'm disappointed with my recent clean. My cleaner arrived with no equipment & I was asked whether or not AD told me this. They hadn't and luckily I was home and able to scrounge up some cleaning supplies. Even though I'd left the supplies til last moment, I expected the cleaner to do an amazing job with what she had. In 3 hours she managed 2 bathrooms, vacuuming and mopping. She dusted but missed entire sections and then broke my vacuum cleaner so the remainder of the work couldn't be done. I'm disappointed to say the least as the time saving clean I thought I'd booked turned into me cleaning most things that she missed.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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Cleaner arrived at 8:30 am when confirmed the day prior for 3pm. Spoke on her phone the whole 2 hrs!

published
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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Questions & Answers

thylacine

thylacineasked

VIC, Melbourne

Is it possible to arrange chemical free cleaning by a fragrance free cleaner?

2 answers
Tina M.
Tina M.

yes my cleaner uses my Enjo with no product

Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics

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Absolute Domestics VIC

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