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Absolute Domestics VIC
4.3 from 538 reviews · View Statistics

Reviews

  • Rates and Fees
    4.0 (1)
  • Job Satisfaction
    5.0 (1)
  • Timeliness
    5.0 (1)
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Such a consistently good service

published

We have had a few cleaners with Absolute Domestics over the years and not only have they all been great at their jobs, and super friendly but the customer service when we call up head office is always efficient and friendly too. Thank you :)

Rates and Fees
Job Satisfaction
alex a.
alex a.Greater Melbourne (Inner), VIC

Very bad costumer service

published

I have booked three times and three different times I have been told from the office that they will get someone to come and three times no one has come the office tells me they will be in touch and never call me back very frustrating and time wasting

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Very satisfied

published

I have been very happy with the service I have received. All of my cleaners have been reliable and good.
Cost has been very reasonable. That is all I want to say.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Helen, thank you for taking the time to share this feedback and we are so pleased to hear how satisfied you are with the service. Regards, Absolute Domestics

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Laurie R
Laurie RGreater Melbourne (Inner), VIC

Excellent help, just when I needed it

published

I needed short term assistance after major surgery. Anita provided it at times going above and beyond what I required. She covered all aspect of house cleaning, including the bathroom tiles which had nt seen a cloth for some time

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Laurie, it is wonderful to hear how helpful your cleaner Anita was while you recovered after surgery. Thank you for this 5 star review of her work. Regards, Absolute Domestics

A. Rob
A. RobMelbourne
  • 4 reviews

Helen made my life easy!

published

Helen is a fantastic cleaner and just made my busy life so much easier. I only had to run her through what I wanted once and she got it right every time. Would not hesitate to recommend her.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi A. Rob, thank you for sharing this lovely feedback about your cleaner Helen. We are so pleased she's helped make your life easier! Regards, Absolute Domestics

mdm
mdmGreater Melbourne (Inner), VIC

Don't bother, cleaner was obviously untrained.

published

The cleaner seemed reliable initially and I had left clear instructions of what was expected, only to realise that he had spent 2 of the 3 hours on a small 1sqm kitchen.
He then attempted to finish up with vacuuming and had to be reminded 3x of the other tasks which were yet to be completed and yet left without vacuuming and mopping the main living area as clearly instructed.
Upon inspecting, it was clear that he had no idea how to clean. The glass in the bathrooms were left dirtier than even before the clean and the sinks were clearly untouched. The tables that I'd asked to be wiped were clearly left dirty. I had to vacuum and mop the house again due to the obvious shoddy job. Will not recommend.

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Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

First time with Absolute Domestics and I will continue to use them

published

This is the first time that I have used Absolute Domestics to do a 2 hour fortnightly clean in my house. Michael arrived on time. As I had an appointment in 2 hours he reminded me that I had an extra hour for free being a new customer and so offered this extra hour for his next visit. I requested that he do a detailed clean of my 2 bathrooms and powder room. The job was done quietly and perfectly in the 2 hours. I will definitely continue to use this service!

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi penstar52, thank you for taking the time to share this feedback about the service provided and we look forward to continuing to provide a service you love. Regards, Absolute Domestics

Excellent Service

published

Just wanted to express my appreciation for Sharon. She is hard working, efficient and her attention to detail is amazing. She is a lovely person with very positive energy and my dog adores her as well. She works non stop, displays very refreshing initiative and already has made my home more manageable and less overwhelming uncovering items I thought were lost forever! I understand I’m paying for a service but nowadays that doesn’t often necessarily mean quality attention. So to have someone not just do the bare minimum and display the honesty, integrity and work ethic she does is outstanding and I trust she is valued within your organization as well. Thanks again Sharon, you are a gem x

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Lucinda, thanks for providing this outstanding feedback about your cleaner Sharon and the attention to detail she provides. We really appreciate you taking the time to share your experience. Regards, Absolute Domestics

Neededitdone
NeededitdoneSouthwest, VIC
  • 2 reviews

Great customer service.

published

The team at Absolute Domestic Vic were always happy to help with any question or concern in a prompt & professional manner. The cleaners have been extremely friendly & always happy to accommodate your individual cleaning needs.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi, thanks for the great feedback about our Customer Service team! We really appreciate you taking the time to share this lovely 5 star review. Regards, Absolute Domestics

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Clean was terrible, customer service worse

published

First clean they didn’t touch the wet areas as I had specially requested so 3 days later I had to pay for them to come back. It was very ordinary. Third clean, cleaner advised she was leaving and left my bathrooms in a disgusting state. When I text her about it she said ‘Sorry I missed it’. Addressed it with the company (took two emails to get an initial reply), they offered a free clean to which I accepted, and haven’t heard back. I then emailed requesting a refund of monies may be a more suitable way to settle my complaint and still didn’t hear back. Disgusting service.

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Incentivised ReviewNo
2 comments
Absolute Domestics
Absolute DomesticsAbsolute Domestics
Mel
Mel

I certainly appreciate that, but your attempt at rectifying the concern is the bigger concern here.

Julie Moore
Julie MooreGreater Melbourne (Outer), VIC
  • 2 reviews

Loved the Service

published

Absolute Domestics has been a wonderful service for my cleaning, I have been really impressed with the quality of staff and their work. I would certainly recommend their services to anyone needing a cleaner.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Julie, thank you for your recommendation and for sharing this lovely 5 star feedback about your service. Regards, Absolute Domestics

Anne
AnneGreater Melbourne (Inner), VIC

Best cleaning service I have ever had

published

The two people who came to my house last week to do a pre-sale clean did a fantastic job. I had saved all the more challenging items for them - e.g. ceiling fans, skirtings, venetian blinds, heating / cooling ducts, light fittings.
They were very thorough in their work, and the result was excellent. They were courteous and helpful - even replacing some window screens removed by another trades-person but not replaced. And.... all for a very reasonable price.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Anne, it's a great idea to save the jobs you don't want to do yourself and have your cleaner take care of these for you and we are thrilled to hear how happy you are with the outcome. Thanks for sharing, Absolute Domestics

Peta
Peta Greater Melbourne (Inner), VIC

Unreliable, unprofessional, home left dirtier ‘after my cleaning service

published

Spoke to cleaner at 9am to confirm booking which cleaner responded saying they were 10 minutes away. After waiting for 3 hours and numerous phone calls. Cleaner could not be reached.
Cleaner arrived 5 hours late and left after 1 and a half hours (for a 3 hour booking) On return, the place was beyond dirty. The floors were sticky and worse than we left them. No counter tops or table were cleaned. Being a pregnant frontline worker nurse in a pandemic I was really upset we have not only wasted a whole day but a much dirtier house to fix.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Wonderful service

published

Wonderful service. Flexible and reliable cleaning. I was very happy with the service provided and the ability of providing a lovely person to clean my house. I was very lucky

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Tracy, thank you for your 5 star review of our service. We are so pleased to hear how much you enjoy it. Regards, Absolute Domestics

David L.
David L.Greater Melbourne (Inner), VIC

Unreliable

published

First cleaner was good, then left AD after a year and left us as a result unfortunately Second cleaner was more expensive, slower, and left us after one clean. Third cleaner left AD and so never started with us. Forth cleaner said she'd start with us in a month and changed her mind after two weeks and getting AD to find another cleaner. I say this to AD: don't bother. We need some form of reliability of service, and this has been the opposite.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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Questions & Answers

thylacine
thylacineasked
VIC, Melbourne

Is it possible to arrange chemical free cleaning by a fragrance free cleaner?

2 answers
Tina M.
Tina M.

yes my cleaner uses my Enjo with no product

Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi thylacine, our cleaners prefer to use the clients products and equipment so that your home is cleaned the way you like it. Regards, Absolute Domestics

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Absolute Domestics VIC

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