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Imagine coming home after work after your house has been cleaned by an Absolute Domestics cleaner for the very first time and finding, in contrast to what was agreed only a day before: the beds stripped of all bed linnen (dirty linnen had been taken off, but the new bed linnen was not put on), only part of the bed linnen washed and this left in a pile in front of the washing machine instead being hung to dry, hairs on the bath room floor, thick dust on the pliers, despite us stressing we wanted that done always, only 1 of the 2 mirrors cleaned,...but worst of all: all our wooden floors mopped with only water (the cleaner confessed not using any cleaning product), leaving all floor in the bathrooms, kitchen and living room slightly sticky, meaning we had to spend part of our Saturday mopping all the floors again to get them properly clean. And the cleaning lady showed up 45 min late without notification (my partner was at home, thinking it would be thoughtful to meet up with her since it would be her very first time). I am giving 2 stars instead of 1, because the cleaning lady did do some of what was requested, but I am baffled! How can this be a professional cleaning service?
Very professional service!
Our cleaners were great! On time and diligent. Absolute Domestics accomodated to my time availability and found a great cleaner team for us. Quick responses over email and phone, and excellent follow up.
absolutely not happy
was not happy after having a good look around inside of wood work on bay windows not cleaned dust left on tv and cabinet over was not up to standard would not recommend
Disappointed with my first cleaner experience
I was not overly impressed with the quality of the clean. The vacuuming was poor quality (under the kitchen table wasn't done, and the rug still had debris on it). Kitchen benches were smeary, and not properly wiped. Coffee table was not wiped over. Bathroom corners/edges still had shower build up that was not wiped over.
When I walked into my house my first impression was that the cleaner had not come. Disappointed. Has not returned my house key either after I discontinued service
Absolutely fantastic job, my lounge looks brand new, i love it, thank you so much. The cleaner arrived on time, very polite and friendly. He completed the job in great time and I would recommend auscleaning to anyone.
Very good Cleaner
My cleaner was very good & a lovely lady. Disappointing that she’s left, but not really happy to have to be changing cleaners so soon. Decided to not go ahead with a different cleaner at this stage as will be doing a bit of travelling off & on.
Great service.... really helped me out
Dani really helped me out when we needed her. Did a lovely job, very reliable and very awesome person to have on the house. We also have have pets that she got along. I would highly recommend Danielle.
Absolute Domestics are Absolutely Brillant
Thanks so much to team for the amazing care and details with our home and business clean. For sure the best service and attention to detail I have had in a cleaner before.
I have been very happy with the service I have received. All of my cleaners have been reliable and good.
Cost has been very reasonable. That is all I want to say.
Thank you for years of good service
I had the same regular cleaner for years. I will miss Annie and I wish her well. Her service was excellent and communication between us was always positive and friendly.
Great cleaner, very thorough
I was surprised to be allocated a male cleaner, but he did a surprisingly good job. Very obliging with day changes, very thorough, very friendly. After a few months, he called personally and cancelled as he found a different job. AD were slow to contact me, 2 weeks, I would have thought they would contact me before the next service to offer a new cleaner. Not happy with that. Told them I wouldn't be needing service as I'm moving to a new home. May re-book in a few months time.
Cancelled 4 times. We were so disappointed with consistent cancellations. BE WARNED!! Be prepared to be disappointed!!!
No follow ups
Consistently cancelled 4 times.
No follow up from customer service 1300#
Didn’t offer to get someone else in.
Could only say, “We don’t have anyone to send”
When I contacted them, they said they were call me back. Days later I received a call still with negative outcome.
Maryam was great
Maryam always had a smile and was so friendly to have around.
Nothing was a problem. The house was always sparking clean after her visits.
Thank you so much you were great
It’s absolutely helpful to have a helper to clean with busy working life
I had a lot of free time with the help I had with cleaning. I had Christie- Lee Henderson as my helper and she did a fantastic job.I am thankful for absolute domestics
I have used the services of Absolute Domestics for a little while and I can't fault them. It was easy to set up and communication is straight forward and always timely. I was promptly contacted by Sunil and Nilam who have been fantastic and done a great job. There is nothing better than coming home to a beautifully clean house and then discover that they have gone above and beyond and left towels beautifully folded and the toilet paper with a little fold - just like a hotel. I have felt spoilt every time.
Tried four different cleaners. The last three lacked attention to detail, time management, efficiency and seemingly proper training. It's a luxury for us to pay almost $200 a month for a cleaner. We expected better.
Excellent help, just when I needed it
I needed short term assistance after major surgery. Anita provided it at times going above and beyond what I required. She covered all aspect of house cleaning, including the bathroom tiles which had nt seen a cloth for some time
Shelley has always done a great job doing the clean of our house. Now that I am working from home I have ceased my services but if I ever get back to the office again, or our two grown boys return home, I will let you know so that I can arrange a cleaner again.
Wouldn’t use again
The cleaners were lovely and friendly, but the work was not upto standard. There was still dirty marks, cobwebs and grease in areas claimed as having been cleaned. When feedback was provided (as requested), it was blamed on time constraints. (I paid for 6hrs of cleaning). Will do the job myself next time so it’s upto my own standards.
Loved having someone clean my home while I got settled in to new city after moving from interstate
Paula was wonderful...always arrived on time. Quietly went about making my home sparkling and clean. After initial meeting and instruction I didn't have to do anything. My home was always spotless and everything in its place. I am super fussy and with everything and Paula was super careful. I loved my 'magic cleaning fairy' Mondays.
Helen made my life easy!
Helen is a fantastic cleaner and just made my busy life so much easier. I only had to run her through what I wanted once and she got it right every time. Would not hesitate to recommend her.
Mostly I was very happy with the cleaners I was sent to do the bi weekly clean, they arrived on time and were efficient in carrying out the cleaning of floors and bathrooms. Always polite and co operative I would have no hesitation in recommending this service.
Absolute Disaster! Untrained staff & Company not willing to take responsibility.
Firstly I’d like to say read all the LOWEST rating and MOST liked comments. You’ll then get a good idea of this company. Who knows how they’re still in business!
Have had issues from day 1. My cleaner had a lovely personality but no attention to detail. Fitted sheet put on wrong, toilet not cleaned/bin & brush left on floor when mopping, dirty bin bag left on kitchen counter as she left, product left on shower screen and bathroom floor not mopped.
Also my wifi extender was taken out (no idea why, can easily fit a vacuum cord next to it) an...d now it’s unable to be connected again. The wifi extender is now damaged and needs to be replaced (Contacted Officeworks & Internet Provider). Company refuses to compensate without receipt which is fine however no responsibility or compassion from [Names Removed]. The highest you can speak with being the Contact Centre Manager, [Name Removed] will hang up on you and speak with such disregard and disrespect. For it to then be explained as “Having a bad day” by another colleague. Area contact person [Name Removed] is more focused on gaining bookings than dealing with current ones that have complaints. A small issue that could have easily been resolved turned into a week long debate. Not worth your time, money or worry. Wasn’t even worth the clean, excuse for lack of cleaning standards was due to Covid. Pathetic! The staff training isn’t there. Even [Name Removed] agreed and said there have been so many similar complaints. I guess that’s why action wasn’t important to the company as it happens often. Go through Family Clean or other companies that contract cleaners.
Absolute Domestics are a great support unit. When my regular cleaners that have been with me for over 10 years took leave, AD sent me Joi who worked on her own. Excellence personified.
- QLD, Gold Coast
An absolute life saver!
Hands down the best thing we did!
I was very pregnant, working full-time and have a toddler and felt like my weekend was completely taken up by house work. It was a stretch to fit it in the budget but I am so glad we did because I was a huge lifesaver for us during my pregnancy and the first few months with a newborn.
Our cleaner was amazing and worth her weight in gold. We will be getting her back once I go back to work.
If you are umming and ahhing about getting a house cleaner, DO IT!
Questions & Answers
Could I get a guide for bond clean on highset Queenslander no carpets timber floor some mould dust tnank you
Hi Ray, to see our rates and the services we offer please go to www.absolutedomestics.com.au/services and enter your location. We would love to help! Regards, Absolute Domestics
Do you stay in the house while they clean and do you move everything out the bathrooms etc before they get there?
Hi Tracey, it's entirely up to you how you would like to direct the cleaner to use their time. You can stay home and prepare everything for them to focus solely on cleaning or you can leave them to it during the allocated timeframe. Regards, Absolute Domestics
What is bonus hour?
Yes got the bonus hour.
First visit you get one hour extra free.
Absolute Domestics told me that the "bonus hour" means that you get one hours cleaning you don't have to pay for, eg, have a 3 hour clean but only pay for 2 hours. However, according to AD, the cleaner doesn't get paid for that hour, which is actually illegal. So the cleaner cleans for 3 hours but only gets paid for 2 hours.
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