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Peta Greater Melbourne (Inner), VIC
Unreliable, unprofessional, home left dirtier ‘after my cleaning service
Spoke to cleaner at 9am to confirm booking which cleaner responded saying they were 10 minutes away. After waiting for 3 hours and numerous phone calls. Cleaner could not be reached.
Cleaner arrived 5 hours late and left after 1 and a half hours (for a 3 hour booking) On return, the place was beyond dirty. The floors were sticky and worse than we left them. No counter tops or table were cleaned. Being a pregnant frontline worker nurse in a pandemic I was really upset we have not only wasted a whole day but a much dirtier house to fix.
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David L.Greater Melbourne (Inner), VIC
Unreliable
First cleaner was good, then left AD after a year and left us as a result unfortunately Second cleaner was more expensive, slower, and left us after one clean. Third cleaner left AD and so never started with us. Forth cleaner said she'd start with us in a month and changed her mind after two weeks and getting AD to find another cleaner. I say this to AD: don't bother. We need some form of reliability of service, and this has been the opposite.
1 comment
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MichelleSouth East Queensland, QLD
Terrible clean, terrible service
The cleaner did not clean my bathrooms when I stated that they are the priority of the clean. They did a terrible job cleaning and when I reported it to Customer service the said” the cleaner told them that he did the bathrooms”. After taking photos to prove the bathrooms were not done they told me that I can’t prove that the photos were taken after the clean. Would not recommend and will never use again
1 comment
Absolute DomesticsAbsolute Domestics
Hi Michelle, we are unable to locate your information please email feedback@absolutedomestics.com.au so that we can investigate this further for you. Regards, Absolute Domestics
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NZ - don't bother
Without a doubt the worse clean we have…
Without a doubt the worse clean we have ever had. Charged for 4hrs when the house is 80msq (yes it is tiny) it takes about an hour to clean (max) typically with two people and that is a spotless clean. We asked for a spring clean hence booking 4hrs. We sent pics showing what wasn't done to Absolute Domestics. When I challenged the two cleaners they didn't provide any feedback except to deal with the agency.
1 comment
Absolute DomesticsAbsolute Domestics
Hi London, we are unable to locate your information please email feedback@absolutedomestics.com.au so that we can investigate this further for you. Regards, Absolute Domestics
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JenMetropolitan Adelaide, SA
- 2 reviews
- 1 like
Unsafe behaviours during COVID!
The booked cleaner contacted me during the beginning of the latest Parafield COVID cluster stating she woke feeling unwell, like she had a virus but not COVID and would reschedule for the next day.
I replied asking her to get a COVID test as per current SA health advice. She responded she would get a COVID test.
I contacted Absolute Domestic to ask if it was OK for me to ask the cleaner to see her COVID result and [Name Removed] told me the cleaner had contacted them same day claiming she had a sore back and couldn't work that day.
I'm really ...Read more
4 comments
Absolute DomesticsAbsolute Domestics
Hi Jen,
Absolute Domestics has been established for 28 years and we clean for thousands of busy individuals and families throughout Australia each year. Please be assured we have followed all Governm... Read more
ent requirements for keeping both our cleaning contractors and our valued clients safe and protected from COVID and have a COVID Safe Plan in place to ensure this takes place.Good to know you have a COVID plan. It is a shame that no one from your company AD was able to assure me of this or describe it to me.
Fact check...my cleaner was not concerned about COVID, she was t... Read more
Absolute DomesticsAbsolute Domestics
Hi Jen, we would be more than happy to email you a copy of our COVID plan if you would like to send us your preferred email address. This was issued to all of our clients and cleaning contractors last... Read more
year so that this information was readily available to discuss with your cleaner to ensure all parties were comfortable with the precautions in place. Regards, Absolute DomesticsSimilar opinion? Write a review on ProductReview.com.au!
Jim A.Sydney Surrounds, NSW
Not a reliable company
Booked for domestic cleaning. All I recieved were text messaged saying someone will be in contact. The only contact being made was me calling them for updates on when spmeone can out. Ended up canceling as they could not give me a confirmed date.
1 comment
Absolute DomesticsAbsolute Domestics
Dear Jim,
We are sorry we have been unable to find you an available cleaner this week in the lead up to Christmas. Our cleaners are extremely busy around the festive period and we are happy to contin... Read more
ue looking for you if you would like to start the service in the new year. Please let us know if we can help.Similar opinion? Write a review on ProductReview.com.au!
Sajan C.Sydney, NSW
Absolute Domestics are terrible
End of lease cleaning service for 3 bed/1 Toilet,I would say they are Absolute Rubbish and cheats.
1. Cleaner promised to come by 8 AM,he arrived by 12.30 pm. Not even a call to say he is coming late, or even offered apology.
2. Assured to complete the cleaning by 5 hours for $305, instead took 8 hours to finish.
3.Cleaner was very rude and nasty.
4.Cleaning was below standards and I was penalized by the Real Estate.
5. AB never offered any apology..and avoiding my calls.
6. Absolute Domestic are money swindlers.
7. They purposely delay the job to swindle money. After 3 hours, every hour they charge extra.
8. Cleaning was below standards no proper industry based cleaning material used....Read more
2 comments
Absolute DomesticsAbsolute Domestics
Hi Sajan,
While we understand you are not satisfied with the end of lease cleaning service you recently received, we strongly believe that our cleaning contractors must also be treated with respect. ... Read more
Our cleaners are carefully selected, police cleared, reference checked and trained. The cleaner who was sent to do this job has completed hundreds of one off cleaning jobs in the last 12 months, all with good reviews. As an Independent Operator, he also receives referrals for cleaning jobs on a regular basis. Due to the way the cleaner and our staff have been spoken to, and the involvement of the Police to allow the cleaner to leave your premises once finished, no further contact will be made. Regards, Absolute DomesticsCleaning Contractor to be treated with respect ??
Big joke & lie..... Please maintain professionalism and some integrity....
Your contractor misbehaved and was rude while I was only questioning unsat... Read more
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Would not use again or recommend
8 cleans , 1 excellent , 3 average 4 - poorly vacuumed floors & no other cleaning done in 2 hour clean. The company no longer care about Feedback. Find another company who actually clean your house!
1 comment
Absolute DomesticsAbsolute Domestics
Hi Rebecca,
As an agency with over 28 years in the domestic cleaning business, we clean thousands of homes throughout Australia every year and we certainly want you to love the service provided. We a... Read more
re disappointed to hear that we have been unable to meet your expectations while providing a domestic cleaning service for your home.Similar opinion? Write a review on ProductReview.com.au!
4 cleaners in 4 months.
I had 4 different cleaners in 4 months. First person disappeared, second person could not turn up on time, the third person stopped working, and the forth one was a price change. Just way harder than it should be.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Susanne,
As an agency for domestic cleaners servicing over 20,000 clients each year, our cleaners have been helping people with their housework for over 28 years. All services booked through Abso... Read more
lute Domestics are managed by dedicated Area Coordinators who liaise between our cleaners and clients to ensure all jobs are completed to the satisfaction of all parties.Similar opinion? Write a review on ProductReview.com.au!
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Disappointing ongoing service
I found my experience was disappointing on the whole - Inconsistent service, basic surface clean - elbow grease not used. Streaks on windows and mirrors, cupboards. I found I would be spending an hour after each clean doing a clean myself.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Nicole,
As an agency with over 28 years in the domestic cleaning business, we clean thousands of homes throughout Australia every year and we certainly want you to love the service provided. ... Read more
We are sorry to hear you are disappointed with the cleaner that provided your service and we would love the opportunity to fix this for you. So that we can identify your booking, please email your contact details to feedback@absolutedomestics.com.au so that we can review the details of your service and cleaner provided. Regards, Absolute DomesticsSimilar opinion? Write a review on ProductReview.com.au!
Lauren
- 2 reviews
- 4 likes
- QLD, Brisbane
- Verified customer
Ignored specific requested tasks
Hired company as my 10 month old baby has severe eczema and its hard to keep on top of dust and cleaning. Specifically informed cleaner dust is a priority, not even the cot was dusted!
Very upset!!! I left a notebook with specific tasks and important information on needs expectations etc. I'm a list freak and I'm experienced in training cleaners and writing procedures and instructions.
I specifically asked for 2x bedrooms not to be touched and she wasted time tidying in them! Time that could have been used completing tasks specifically requeste...Read more
2 comments
Absolute DomesticsAbsolute Domestics
Dear Lauren,
Thank you for your feedback and for your time on the phone recently discussing your service. ... Read more
As we have been unable to meet your expectations of what can be achieved in the timeframe allocated, we are unable to continue this service. As an agency with over 28 years in the business, we work very hard to ensure all services booked are completed to the satisfaction of our clients and cleaners alike, and we are disappointed that you have been let down. With over 100 tasks on your list of what you wanted completed during the weekly clean, we believe our Spring Clean service may have been better suited to what you are wanting. Regards, Absolute DomesticsYou are not continuing with your service because I refused it during our conversation.
The task list that I left was extremely broke down for example instead of clean kitchen it had
Wipe benches... Read more
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MICKGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 3 likes
unprofessional
delays in contacting me from the time I first contact A/D.. Sent illequiped & what seem to me an inexperience house person to do the work. too expensive for low standard of work.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Mick,
Can you please email your contact details to feedback@absolutedomestics.com.au so that we can locate your booking.... Read more
As an agency with over 28 years in the domestic cleaning business, we clean thousands of homes throughout Australia every year. We consider ourselves a very reliable and professional company that works on finding suitable cleaners for our clients so that all services booked are completed to the satisfaction of both parties. We would love the opportunity to look into this further to see what has gone wrong so please let us know who you are so that contact can be made. Regards, Absolute DomesticsSimilar opinion? Write a review on ProductReview.com.au!
Local CoogeeSydney, NSW
Horrible
Cleaner did not arrive in time, cleaned poorly and ruin bed linen, curtains and kitchen towels with bleach, however cloths and other then bleach cleaning products have been provided. He took my face towel to clean windows; shower tiles were not cleaned but he spent 30 min wiping shower glass door. Disappointed. Zero stars. Never again!
1 comment
Absolute DomesticsAbsolute Domestics
Hi Local Coogee,
Can you please email your contact details to feedback@absolutedomestics.com.au so that we can locate your booking.... Read more
As an agency with over 28 years in the domestic cleaning business, we clean thousands of homes throughout Australia every year. We consider ourselves a very reliable and professional company that works on finding suitable cleaners for our clients so that all services booked are completed to the satisfaction of both parties. We would love the opportunity to look into this further to see what has gone wrong so please let us know who you are so that contact can be made. Regards, Absolute DomesticsSimilar opinion? Write a review on ProductReview.com.au!
Disappointed Hunter Region, NSW
Worst ever cleaning job I have seen
I was so excited to think I would go home from work to a clean house! Was so disappointed with the result it didn’t look any different from when I left it in the morning. The floors were still dirty and the kitchen had not been touched. I will have to still spend my weekend cleaning the house! So so disappointing will not recommend this company to anyone...
1 comment
Absolute DomesticsAbsolute Domestics
Hi Disappointed, have you contacted us at the Agency to let us know so that we can identify your booking and look into this further? We have thousands of terrific cleaners and as an Agency, if you are... Read more
ever unhappy with the service provided we can usually fix it and would welcome the opportunity to resolve any issues you have. Please send your contact details through to feedback@absolutedomestics.com.au so that we can give you a call. Regards, Absolute DomesticsSimilar opinion? Write a review on ProductReview.com.au!
BarrieSouth East Queensland, QLD
Wasted our money
Paid for a 3 hour clean of kitchen, bathrooms and floors. Very disappointed with work done. Counter/bench tops, basins and sinks, mirrors and taps not cleaned at all. Had to do the whole lot again ourselves. Paid in cash - no receipt offered.
1 comment
Absolute DomesticsAbsolute Domestics
Hi Barrie, we are unable to identify if you have contacted us at the Agency to discuss your clean and find out what areas of the home were focussed on by your cleaner during your 3 hour service.
As a... Read more
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Catann I.South East Queensland, QLD
- 2 reviews
- 2 likes
Disappointed exit strategy: auto txt meant cleaner had house key and wouldn’t return it easily.
I wanted to thank my cleaner personally and end the cleans the day before the last clean
However an automated txt from HO was sent without advising me
So my cleaner knew for a week and did nothing to return my key
And then was difficult returning my key
I asked AD to cover the cost of a new lock to be installed and no response...
It took another 3 days to receive my key totalling 10 days since the service was terminated and the cleaner had my key..
Terrible process.
Be pre warned!
2 comments
Absolute DomesticsAbsolute Domestics
Hi Catann,
We apologise that our automated text message caused an issue with your service. As we are unable to identify who you are through your username Catann, it is difficult to comment further on... Read more
what has transpired to cause an issue with the return of your house key.I have already asked your Brisbane team to cover the cost of new locks to my house and it has been refused twice despite confirming the text was an error on their part.
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JenniferPerth, WA
Terrible Customer Service and Mediocre Cleaning
First clean with this company and the house was worse afterwards! Murky mirrors, foot prints all over floors, no actual cleaning products used just a rag and water, cleaner never provided any products or tools. Second cleaner a lot better and arranged to come following week. Waited for her arrival, and the cleaner never turned up. Turns out she had resigned and given lots of notice but the company never let us know. They then said they would call back and send someone the next day. No one turned up again and they never contacted us. Now have to wait to the following week to hopefully get a cleaner. Terrible service!
3 comments
Absolute DomesticsAbsolute Domestics
Dear Jennifer,
As an agency for domestic cleaners servicing over 20,000 clients each year, our cleaners have been helping people with their housework for over 28 years. All services booked through Ab... Read more
solute Domestics are managed by dedicated Area Coordinators who liaise between our cleaners and clients to ensure all jobs are completed to the satisfaction of all parties.Dear Absolute Domestics,
I would have hoped with 28 years experience and all those cleaners that you would be able to locate a cleaner quicker than the 2 weeks we have had to wait on two occasions an... Read more
d be able to communicate effectively with your customers?Cleaner turned up today. She had been booked for 2 hours not the 3 hours you had confirmed in a text with us. Her text message said 2 hours, ours said 3. The cleaner was very good and it was not her f... Read more
ault she was booked for the wrong amount of time. We were meant to get our complimentary hour today as promised by you as an apology for the issues the following weeks!! With 28 years experience I would have thought you could communicate with your staff and customers effectively? This is the third issue on the third time we have used your service. We also found out that you are offering a free hour cleaning to all new clients so your complimentary hour wasn't an apology at all. Really not happy.Similar opinion? Write a review on ProductReview.com.au!
SusieGreater Melbourne (Inner), VIC
Shameful intimidation
I had a cleaner through Absolute Domestics (AD) for 6 years; the cleaner and I became good friends. My cleaner cleaned every second Tuesday and I advised that I wouldn't need a clean for 10 weeks due to renovations on my house. So I did not need her for 5 cleans. Both she and I advised AD of this and the person I spoke to said that she would note on my file that the cleaner would not be cleaning for 10 weeks, i.e. 5 cleans. Some weeks later, my cleaner received a letter from AD advising they would be taking legal action against her as they ...Read more
claimed she owed them $100 in placement fees and insurance for cleans she had completed at my house. These cleans were the ones I had advised AD didn't need to be done due to home renovations. My cleaner was most upset and to sort the issue, I called AD and explained that my cleaner did not clean during that time and that I had previously advised them of that, as had my cleaner. The person I spoke to refused to confirm if my prior advice was on my file. As others have noted on this review site, trying to get information/acknowledgement from AD staff can be like getting blood from a stone. My cleaner did contact AD about the letter and advised that I, the client, did not require cleaning for 10 weeks and that AD had been advised of that. The outcome was that the threat of legal action was dropped, however, my cleaner was deregistered from the company. So, I can only assume that AD finally realised that my cleaner DID NOT owe them $100, and instead of apologising to her, or even admitting their mistake, they deregistered her. I do have a copy of the letter (threat of legal action) sent to her and will be interested to read AD's response to this review. I am prepared to put up a pic of the letter, with all identifying information deleted. From reading other reviews here, it does seem that AD are very reluctant to admit an error on their part. Shameful.3 comments
Absolute DomesticsAbsolute Domestics
Dear Susie,
Absolute Domestics has been established for 28 years and services thousands of homes each week while providing thousands of cleaning contractors work throughout Australia and New Zealand.... Read more
We don’t quite understand what has gone wrong at our end for this to happen and we definitely don’t like bad reviews. We have over 3,000 good reviews on Trustpilot and Product Review. Please contact our Call Centre Manager on 1300364646 to discuss this further. Our cleaning contractors usually service more than one client each week and its unlikely that the cleaner servicing your home would not have other fees that need to be remitted to the Agency. Cleaners reconcile the services completed or missed via an online portal so we don’t know why your Cleaner did not just mark the service as not done or simply contact the Agency. If our Customer Service Officer has failed to note on your booking that you did not require 5 cleans during your renovation, this is likely human error and for that we sincerely apologise. During the 5 weeks that you were on hold the cleaners Team Manager and our Accounts Team would have tried to call the cleaner a number of times. We can easily check our phone records to confirm this but we don’t know your name or the cleaner’s name. We truly want to get to the bottom of this so please contact us at your earliest convenience to discuss further. The final letter you mentioned requesting full recovery is only sent as a last resort and does not go out without numerous attempts being made to contact the cleaner first. Regards, Absolute DomesticsI will tell you what has gone wrong at your end: AD staff failed to note on my file that I (the client) and my cleaner advised AD that 5 cleans were not required due to home renovations on my house. ... Read more
The mistake is indeed human error, made by an AD employee. As I said in my review, my cleaner and I became good friends, and neither she nor I have any intention of contacting AD to discuss this further. She was extremely upset by the threat of legal action for something which was not her fault. You say you don't know why my cleaner "simply didn't contact the agency." She DID contact the agency, as did I. Both of us contacted AD more than once to advise that 5 cleans were not required. I assumed that AD staff would have noted on my file that 5 cleans were not required and indeed, I was assured by the AD staff member I spoke to that this would occur. It didn't though, which is the root of the problem. Don't point the finger at my cleaner for this fiasco. The bottom line is that the AD staff member(s) who assured us that my file would be duly noted as not requiring 5 cleans, made an error. AD were advised MORE THAN ONCE that 5 cleans would not be necessary. How many times does your agency need to be advised before they get it right? The "final letter" is not a *request* for full recovery; it was a letter of demand, advising that AD's solicitors will issue a Summons against the cleaner FOR MONEY SHE DIDN'T OWE. Shameful.You also state that the final letter "does not go out without numerous attempts being made to contact the cleaner first." You also state that the cleaners' Team Manager and Accounts Team would have t... Read more
ried to call the cleaner a number of times. So there would have been contact with my cleaner, right? She would have advised when she spoke to AD staff that "Susie doesn't need 5 cleans due to renovations." So your agency was advised AGAIN, and still, you didn't note my file! Shameful and hopeless. I am very tempted to post the letter so your "request" for monies not owed can be seen for what it really is. No more responses to me, please.Similar opinion? Write a review on ProductReview.com.au!
Judith S.Richmond-Tweed, NSW
Disappointing absolute crap
Did not follow instructions
Was not interested in doing jobs the family needed
Demanded certain cleaning products which were not necessary
Complained constantly
Annoyed the homeowner with calls and messages
Would not do scheduled jobs
Left the job early thinking no one noticed
Could not find the broom which was right beside the vacuum cleaner which they just finished vacuuming with
1 comment
Absolute DomesticsAbsolute Domestics
Hi Judith, we are sorry to hear you are disappointed with the cleaner that provided your service and we would love the opportunity to fix this for you. So that we can identify your booking, please ema... Read more
il your contact details to feedback@absolutedomestics.com.au. Regards, Absolute DomesticsSimilar opinion? Write a review on ProductReview.com.au!
Mrs DSydney, NSW
Cleaners are not experienced
I have been with absolute for years in that time I have only had one cleaner who was very efficient and good since she left absolute I have had cleaners that cant clean properly or when Iv asked about the cleaning training that absolute say they give there cleaners they all tell me theres no training or checks at all I am so sick of teaching cleaners how to clean absolute should pay me, and when I rang for another cleaner they told me they can’t find any there all booked up Iam sorry but thats just a excuse and Her ph manner wasn’t very profess...Read more
ional neither she told me I can find another service if I want and thats what Iam doing cleners in the past have told me that when their supervisors contact them they say iam really picky with how I want my house cleaned well yes Iam thats why iam paying you I just want it to look clean thats all if I didnt have cancer I would do it myself as I said I have used your service for years and I will never use you again and looking at the reviews here it seems sydney cleaners is the problem1 comment
Absolute DomesticsAbsolute Domestics
Dear Mrs D, your feedback is important to us and so that we can identify your booking and review what has happened, can you please email your contact details to feedback@absolutedomestics.com.au or ph... Read more
one us directly on 13003646. Regards, Absolute DomesticsSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
ray masked
Could I get a guide for bond clean on highset Queenslander no carpets timber floor some mould dust tnank you
1 answer
Absolute DomesticsAbsolute Domestics
Hi Ray, to see our rates and the services we offer please go to www.absolutedomestics.com.au/services and enter your location. We would love to help! Regards, Absolute Domestics
Tracey B.asked
Do you stay in the house while they clean and do you move everything out the bathrooms etc before they get there?
1 answer
Absolute DomesticsAbsolute Domestics
Hi Tracey, it's entirely up to you how you would like to direct the cleaner to use their time. You can stay home and prepare everything for them to focus solely on cleaning or you can leave them to it during the allocated timeframe. Regards, Absolute Domestics
eva a.asked
What is bonus hour?
6 answers
Yes got the bonus hour.
Cheers
First visit you get one hour extra free.
Absolute Domestics told me that the "bonus hour" means that you get one hours cleaning you don't have to pay for, eg, have a 3 hour clean but only pay for 2 hours. However, according to AD, the cleaner doesn't get paid for that hour, which is actually illegal. So the cleaner cleans for 3 hours but only gets paid for 2 hours.
Details
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Absolute DomesticsAbsolute Domestics
Hi David,
As an agency for domestic cleaners servicing over 20,000 clients each year, our cleaners have been helping people with their housework for over 28 years. All services booked through Absolut... Read more
e Domestics are managed by dedicated Area Coordinators who liaise between our cleaners and clients to ensure all jobs are completed to the satisfaction of all parties.