Absolute Domestics

The cleaners did not even arrive at scheduled date/time. No communication no message nothing. I texted her twice with no response. I can't believe they run a business like this !!!

[Name Removed] from Brisbane (2 of them so not sure surname) just told me that because my daughter is a NDIS human being. She would be more filthy then a person that can walk. I told her that was horrible to say and she laughed and told me it would be true. I told her I no longer want to talk to her and I ended the phone call. Additionally we were waiting for their cleaner by the name of [Name Removed] to call us to organise a time to clean next week. We have been waiting for the call for over 10 days now. [Name Removed] also said that her s...

Ordered end of lease cleanner. Travelled 276 kilometres to be at my.old unit by 10am.

Cleanner phone to say running late wouldn't be there until after 11.am.

11am arrived no cleanner. At 11.45 cleanners arrived 2 men in a small hatch back with a vacum cleanner in the back.

Once shown the unit to clean
I was told thst it will take 10 hours two men 5 hours each

Over $600 l said ok go ahead ...

Our cleaner had zero experience. No prior training except for a few videos the company had sent her for “training”. AD blamed covid for not being able to do training in person but that’s a crock of crap and who comfortably can employ someone they never met or trained to work in this industry. Poor girl had no prior training, had cleaned 3 houses the week before and that’s as far as experience went for her. She did not even know how to strip a bed. The house was left in a worse state then it was to begin with. The floors were slimy and marked, t...

I have booked three times and three different times I have been told from the office that they will get someone to come and three times no one has come the office tells me they will be in touch and never call me back very frustrating and time wasting

No follow ups
Consistently cancelled 4 times.
No follow up from customer service 1300#
Didn’t offer to get someone else in.
Could only say, “We don’t have anyone to send”
When I contacted them, they said they were call me back. Days later I received a call still with negative outcome.

Firstly I’d like to say read all the LOWEST rating and MOST liked comments. You’ll then get a good idea of this company. Who knows how they’re still in business!

Have had issues from day 1. My cleaner had a lovely personality but no attention to detail. Fitted sheet put on wrong, toilet not cleaned/bin & brush left on floor when mopping, dirty bin bag left on kitchen counter as she left, product left on shower screen and bathroom floor not mopped.

Also my wifi extender was taken out (no idea why, can easily fit a vacuum cord next to it) an...

Sadly I cannot say one positive thing apart from the ladies on the phone being polite. We were allocated a cleaner for 3 hours to simply vacuum and mop our 4×2 home and clean our 2 bathrooms and a small powder room.
-The eaner arrived with her own products (not what the service advertised and I prefer my cleaning items to be used in my own home).
-We left the house and she confirmed the job was manageable in that time frame.
-When we returned over 3hours later, she was still here and very flustered, full of excuses such as: her lack of fitness...

The cleaner seemed reliable initially and I had left clear instructions of what was expected, only to realise that he had spent 2 of the 3 hours on a small 1sqm kitchen.
He then attempted to finish up with vacuuming and had to be reminded 3x of the other tasks which were yet to be completed and yet left without vacuuming and mopping the main living area as clearly instructed.
Upon inspecting, it was clear that he had no idea how to clean. The glass in the bathrooms were left dirtier than even before the clean and the sinks were clearly untouched. The tables that I'd asked to be wiped were clearly left dirty. I had to vacuum and mop the house again due to the obvious shoddy job. Will not recommend.

First cleaner never turned up for 4 weeks so they sent another cleaner who was great and she only lasted 2 weeks. They have a lot of staff that just leave. Still waiting to hear about another cleaner but after 5 days of not hearing anything I just canceled

Booked a cleaner to do monthly she cancelled after 2 cleans when I contacted absolute domestic I was told they don’t do monthly cleaning and they provided another cleaner who came once and this time I wanted fortnightly and I received a cancellation of my cleaning on the Monday when I have cleaning done on a Friday.. wouldn’t recommend as you don’t know if the cleaner is coming or not

Booked a regular cleaning service for my daughter as she has a disability. Received a text and email saying we would be contacted prior to start day. No contact from cleaner and then on start day received a text to ring Domestic about a change to the service. Rang and got a message saying the phone was unavailable. Received a text and email next business day saying another cleaner would contact us. Instead get a text that afternoon saying our service had been cancelled and to leave a review.

So we are contacting a different cleaning company in the hopes they will be reliable and actually turn up.

I asked for a house cleaner to clean three hours fortnightly. Waited for over a week for Absolute Domestic to find a cleaner. But they didn’t find one since I just got a cancellation notice via email. No phone call. Not very professional!

Cleaner did not clean to standard. Failed to do simple tasks like lift items to clean bench and clean bathrooms adequately. Left mid way through clean. Would not recommend cleaning services.

First clean they didn’t touch the wet areas as I had specially requested so 3 days later I had to pay for them to come back. It was very ordinary. Third clean, cleaner advised she was leaving and left my bathrooms in a disgusting state. When I text her about it she said ‘Sorry I missed it’. Addressed it with the company (took two emails to get an initial reply), they offered a free clean to which I accepted, and haven’t heard back. I then emailed requesting a refund of monies may be a more suitable way to settle my complaint and still didn’t hear back. Disgusting service.