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Absolute Domestics
4.4 from 2,607 reviews · View Statistics

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Amanda

AmandaSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Inexperienced cleaner

published

Obvious the cleaner and employer don’t communicate. Cleaner was pleasant and sweet but no experience in professional cleaning and resigned from the company after two cleans. She sent me a text the afternoon of my clean saying the next weeks one would be last..... Absolute contact me The day before clean to say they are working on a replacement....... too late replaced elsewhere and told the other pleasant girl not to bother with the last one. If you want a professional and experienced cleaner this isn’t the place I’d be looking - the cleaner herself said they are hard to get hold of...

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
Pam I

Pam ISouth East Queensland, QLD

  • 2 reviews
  • 1 like

Lovely lady , But

published

The lady was lovely but just very slow, and not able to get a huge amount done in the time allocated. Her work was good but just a bit disorganised.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
Tiffany Villaluz

Tiffany VillaluzSouthwest, VIC

A bit slow

published

Our cleaner came in for the first time which needs to be considered however I found her to be quite slow.
She also didn't clean the shower recess floor or wipe down the laundry bench. I told her where the rags were however she didn't use them so I think she may have used other cloths not meant for general house cleaning. She seemed reluctant to ask questions but that could be due to being shy. I appreciated her being sent to us as I really needed a cleaner however for her to have to travel 1.5 hours both ways to do the clean didn't really seem fair on her. I do however understand it's her choice to do that.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Tiffany, we have tried to call you a couple of times to discuss this feedback and would love the opportunity to fix this for you. Please give us a call if you would like to discuss further. Regards, Absolute Domestics

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TAMC

TAMCGreater Melbourne (Inner), VIC

  • 5 reviews
  • 4 likes

Mixed results. Guarantee of questionable use.

published
Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Not what I expected.

published

I think the management of the workers needs to be improved. Workers leave and then it is not possible to get the right person at the right time delivering the same or better quality of work. Also, the standard of service delivery between the different workers vary considerably.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Mona, our Area Coordinators work hard to provide a cleaning service to meet your needs and are available to assist with any concerns you may have. Please call us if we can help. Regards, Absolute Domestics

Marie

Marie

  • 2 reviews
  • 3 likes

Not great service, but OK.

published
Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Office service great

published

I have been advised that my cleaner is no longer working with you so comments about his work aren't relevant. I am pleased with the attention and service which I've received from your administration.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
Rosie

RosieGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Mediocre

published

The clean was carried out by a husband/wife team. The husband did the main cleaning which was acceptable.The wife did the floors and kitchen. Floors were poorly mopped.....nothing was moved, chairs etc were mopped 'around'. This was also the case in the kitchen....on the benches, nothing was moved eg. she wiped around the toaster. I would not recommend or have them return.

I was expected to supply overshoes and gloves - neither of which I keep.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Rosie, can you please email this review to feedback@absolutedomestics.com.au so that we can identify your booking. Regards, Absolute Domestics

John H

John HSouth East Queensland, QLD

  • 2 reviews

I appreciated how Absolute Domestics was able to provide a cleaner whose services included ironing!

published

Sandra was alright. Whilst a bit haphazard and unusual in her communications (face to face, quite a few interesting SMSs), her 1h 30m fortnightly cleaning job at my place was easy: Ironing 10 business shirts, then floor cleaning, and not much else really that I had asked her to do. Sometimes in the kitchen she did the few dirty dishes, sometimes not. An accidental computer speakers accident, I had to buy new ones, but that's OK. All good and I wish Sandra all the best!!

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Why Facebook, thank you for your well wishes for your cleaner Sandra. Regards, Absolute Domestics

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Not bad but could be improved!

published

Cleaners very friendly but some feedback on improvement: on day 1 the cleaner took it upon herself to do work beyond 2 hrs and charge me for 2.5 hrs. I then stressed the most important thing for me re cleaning which was overlooked and had to be subsequently corrected which is fine but this week again not addressed. I think just more care is required and then all will be fine- after all we are contracting out and paying for not having the hassle of cleaning:)

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Taline, can you please email this review to feedback@absolutedomestics.com.au so that we can identify your booking and speak to your cleaner on your behalf. Regards, Absolute Domestics

Tam

Tam

  • 2 reviews
  • 1 like

Review of all 3 cleaners

published
Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Tam, your feedback is very important to us and we would love the opportunity to discuss this further. Can you please email your contact details to feedback@absolutedomestics.com.au so that we can identify your booking. Regards, Absolute Domestics

Luke

LukeCentral Highlands and Goldfields, VIC

Not quite up to standard

published

Was a bit over priced for what was supplied, cleaning wasn’t quite up to a standard you would expect. I doubt cleaners are vetted very well to check their cleaning skills prior to hiring.

Incentivised ReviewNo
1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Ok

published

Attention to detail not good. The soap dispenser want clean in all the bathrooms and since the bathrooms were a priority

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Mich, this is certainly not the experience we want you to have using our cleaning service. Can you please email your contact details to feedback@absolutedomestics.com.au so that we can look into this further for you. Regards, Absolute Domestics

Satisfied

published

Customer service, over the phone, is efficient and friendly.
Our cleaners were average compared to the past cleaner that we have had through Absolute.
There were unwiped surfaces after the clean and when asked if windows could be cleaned, as opposed to vacuuming, I was told that they never did anything outside of the normal duties. Their response was an indication that only the bare minimum would be covered.
I knew that I could voice my concerns but we're moving and I knew it would only be 3 cleans before I cancelled so I never bothered and just accepted it.
They were pleasant people however I wouldn't request them again.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Sooze, this is certainly not the experience we want you to have using our cleaning service. Can you please email your contact details to feedback@absolutedomestics.com.au so that we can look into this further. Regards, Absolute Domestics

Training required

published

I had 3 different cleaners over 7 weeks. It is clear the staff are not provided with training on how to clean, and I am talking about basic things. One did not know how to mop a floor i. e. The floor was dry straight after it was allegedly washed and when water was used only about half the floor was cleaned. One was dusting with the feather duster and then proceeded to shack the duster so all the dust fell all over the furniture and then wonders why I asked for it to be done again. This same girl was using a bucket to throw water at the shower and bath and the whole bathroom was flooded. Having said that one girl was a lot better. However I do suggest training is provided for some basics skills for all staff.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi PMJ, we would love the opportunity to address your concerns about the level of cleaning provided by your assigned cleaners. Please contact us at the Agency so that we can look into this for you. Regards, Absolute Domestics

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Cancelled

published

Cancelled cleaner because I didn't realised that I needed to provide my own cleaning equipment and products, thank you for your time

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Average

published

Cleaners broke our vacuum and didn’t tell us, also clumsy service (destroyed a couple of things around the house - again didn’t tell us); cleaning was ok but taking business elsewhere.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Anonymous, without being able to identify your booking we are unable to comment on this review. Our cleaners are fully insured in the event of breakage or damage so please call us on 1300364646 to discuss further. Regards, Absolute Domestics

It wasn’t bad

published

But the cleaner took a long time and didn’t clean everything we wanted her to clean. And some things were also not that clean.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Bunny, our cleaners generally become faster and more efficient as the service goes on because they are more familiar with where everything is kept and what your priorities are. Regards, Absolute Domestics

baglady

bagladygaryjohnhill@bigpond.com

Not really happy

published

In the beginning good, then floors not cleaned properly, had to ask for dusting to be done, equipment not put away after use.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi baglady, we want you to love your service so if you would like us to address your concerns, please give us a call on 1300364646 so we can action this as a priority. Regards, Absolute Domestics

Mixed results

published

I have had two cleaners so far; the first was good, but left the employ. The replacement unfortuantely did not meet my requirements.

1 comment
Absolute Domestics
Absolute DomesticsAbsolute Domestics
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Questions & Answers

ray m

ray masked

QLD, Townsville

Could I get a guide for bond clean on highset Queenslander no carpets timber floor some mould dust tnank you

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Ray, to see our rates and the services we offer please go to www.absolutedomestics.com.au/services and enter your location. We would love to help! Regards, Absolute Domestics

Tracey B.

Tracey B.asked

Absolute Domestics SA, Adelaide

Do you stay in the house while they clean and do you move everything out the bathrooms etc before they get there?

1 answer
Absolute Domestics
Absolute DomesticsAbsolute Domestics

Hi Tracey, it's entirely up to you how you would like to direct the cleaner to use their time. You can stay home and prepare everything for them to focus solely on cleaning or you can leave them to it during the allocated timeframe. Regards, Absolute Domestics

eva a.

eva a.asked

Absolute Domestics SA, Adelaide

What is bonus hour?

6 answers
Marie
Marie

Yes got the bonus hour.
Cheers

Marie
Marie

First visit you get one hour extra free.

Nordic66
Nordic66

Absolute Domestics told me that the "bonus hour" means that you get one hours cleaning you don't have to pay for, eg, have a 3 hour clean but only pay for 2 hours. However, according to AD, the cleaner doesn't get paid for that hour, which is actually illegal. So the cleaner cleans for 3 hours but only gets paid for 2 hours.

Get an answer from our members and Absolute Domestics representatives

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