Between November the 22nd and December 10th 2017, Abyss By Abby is offering one random Abyss By Abby reviewer the chance of winning a $200 Abyss By Abby voucher. This is to encourage their customers to write about their experiences with Abyss By Abby, be it positive, neutral or negative. It is possible that reviews were written by a customer who received this reward.
This Company could be a scam
I recently bought a dress for a family wedding, the dress arrived not exactly the same quality as it was shown on the website. However, so as soon as it arrived I tried it and didn't like it the next hour or so packed it and re-post it back via express post hoping to get a refund.
Next morning they send me photos, claiming the dress was ripped, and I didn't even get to wear the dress just tried it on and send it within the next hour or two.
I disputed that , and I assured the dress might have already been ripped before as I might have not...
Awful customer service + poor quality dresses
Bought few items from there in 1 transaction and they've all come apart from the stitches after only a couple of wears. Very disappointing. The customer service is also the worst I have ever known. They literally do not care and then start to ignore you!!!
I believe this company scam you from getting a refund. Be very careful.
DON'T TRUST THIS BUSINESS! Please be careful when purchasing from this company. I bought a dress for my daughters formal and when it arrived, I opened it and she tried it on. Unfortunately, It didn't fit and she took it off immediately, I folded it and put it back in the bag. When they received it back, they sent me photos of a little bit of dirt on the bottom of the gown. I didn't inspect it long enough when it arrived, however, the dress didn't get the dirt from the carpet in her bedroom floor. Make sure you take photos before sending ite...ms back because they can't be trusted. Since the incident, I have reviewed this business and have seen that this has happened to a number of people, not just me! There is no customer service or anyone caring about the situation, it is just standard automatic replies.
Service was horrible, quality was shocking for the amount paid and refused to refund for a stain on the dress, which was wasn’t even worn. Would never buy from again.
Avoid at all costs
Zero out of 5 - very dodgy and immoral customer service - The clothes are ok but not worth the hassle!! Avoid at all costs
They sent me pictures of a dress I had apparently ‘altered’ and refused to refund! Also claimed the other I returned was stained - Again NO WAY this was possible - I had tried the garment on once and then replaced it in the bag to return!! The dresses were in my house for 12 hours!! I had been warned of dodgy practise before by friends - I should have listened!
I had no choice but to take further action - What a waste of time - AVOID
Horrible material and even WORSE costumer service
I ordered the unleashed dress from their website. When I received the dress not only did the color of the dress not match the websites picture but the material was similar to costume material. I immediately returned the dress having to pay $20 due to the fact that they don’t give you a return label. I was then emailed by the company claiming that there was a “small rip” in the dress and the tags were “unattached” and that I won’t be receiving a refund. Both claims are ridiculous since I didn’t even try on the dress due to the horrible quality. I won’t be buying from this company ever again and I suggest others think twice before they get SCAMMED like I did.
Dress Material was cheap and very cold customer service. Forget returns!
Oh gosh where to begin.. I got my dress and the packaging was ugly. The hang tags look cheap. The dress came in plastic. Opened it up and the outer layer is like a men’s suit material. So disappointed. Tried it on and it was too small. I tried to return it but they said no right away because it was past their extra tiny return window. I told them I would contact my bank (credit cards give 180 day return window)
They replied saying ok return it for store credit within a matter of days (I’m in the US it won’t get back to them in a few days without a huge amount of money. I’m like no I can’t fit in you clothing I want a refund. They suck. Period. If you are a tiny XS it’s probably ok but anyone else I don’t recommend.
Abysmal Customer Service & Forget Returns!!!!
I purchased a gown from Abyss by Abby in September 2018.
The dress was tried on and placed into the garment bag provided until in or around 19th February 2019. I then hung the dress in order for it to smooth out in preparation for my daughters’ school formal Friday, 22nd February 2019. At this time, I noticed several small imperfections in the fabric.
I immediately contacted Abyss by Abby via email to inform them. They requested details I didn’t have. I was greatly concerned because my daughter needed the dress in two days’ time.
I ordered a second dress from the trader 19th February 2019.
I received the second dress in or around the 20th February 2019.
Bad quality of dress bad customer service
I received a dress which was faulty. I asked for an exchange instead received a refund. When I tried to order again. My order was rejected. The emails were rude & difficult to understand. I had to pay for the return of a faulty dress.
I used to love this brand however they really do have terrible customer service. I was sent a faulty dress, so I asked for a straight exchange as I did want the dress minus the fault which I told them on email and on a note in the package back to them, yet was not granted it. They obviously didn’t want to have to ship a new item out to me at their own cost even though they needed to replace it. I was refunded the dress excluding shipping, regardless of my request for a straight exchange and I was left out of pocket by shipping the item here and...back for no reason. If I was to repurchase I would be out of pocket $40. All I wanted was a replacement dress to be sent back to rectify their mistake and they couldn’t even follow their own website terms and do that. On emailing them on how disappointed I was I didn’t even receive a reply. When they do reply they send generic emails and really could not give a care in the world if they leave you out of pocket. They hold no accountability for the loss they cause you through their error and don’t even care enough to respond when they are in the wrong. Just another greedy company, with really unfair website terms. Won’t be purchasing again or recommending again out of principle.
Not buying from here again, gave me a dress that was damaged!
I am extremely disappointed in this product when I tried it on it had holes on the tail of the dress. When I looked very closely to see if there were any more on the dress I noticed a line of stitching as if the dress had a cut and the company tried to sew it back up but failed to use the same coloured material. When I emailed them about it there was no apology nor did they give me any information on what to do, after a few responses they did not reply to me. Now I’m stuck with a $205 dress that looks like it has been worn by someone else before delivered to me!! DO NOT BUY FROM THIS WEBSITE ITS HORRIBLE. A little sus aswell cause they do not have a contact number for customer service which is extremely unprofessional.
Ordered the Clara white dress, was claimed to be fully lined however was see through! I tried on twice trying different under garments to avoid this being see through, but did not work. I brought an even more expensive dress of theres (however on american website as was sold out on theres) using my mum's money expecting to get a refund for this dress to help pay back a portion of the dress she loaned for me. They have 0 empathy and lack of communication/people skills, I saved for my dream ball dress for over 4 months working shifts as late as 3...am on school nights (i'm a 17 year old student), and they will not give me any money back. Very sad to have not listened to the horrible reviews my friends and people online have had regarding Abyss by Abby with their refunds.Very sad and now around $1000 in debt to my mum as the clara is over $350 and the dress from america ended up being $700+, very disappointed. Hope to hear a proper response instead of the same generic email, receiving 0 assistance from them :(
Worst returned experience
Worst company to purchase online. My 17yr old daughter made a purchase for her school formal. Dress came within 48hrs but we unfortunately garmet was not the right fit and the fabric of the dress is not discribe correctly on their product description. My daughter bust was extremely visible through this dress, definitely not suitable for a young lady. I'm disgusted how this company accused her of wearing the garmet, tags been detached. I cannot believe they would make such accusation when as a mother I returned this garment express post myself. We paid $340 for this dress and yet we are treated as we have spent $1. After multiple emails, yet No respond from this company. DO NOT BUY FROM THIS COMPANY!!
Beware of ordering pre order dresses! Don’t always believe the approx ship date as it’s been a few days and my dress still has not shipped and my prom is in 2 weeks.. I originally pre ordered this dress early March but my ordered got canceled as there was a flaw in fabric. Luckily my prom was still a while from then or else I would’ve been screwed. I really hope my dress ships soon. These are the problems you can avoid if you just buy a dress in store.
Horrible customer service with returns
First of all, their customer services is disgusting. Attitude on another level. Second, they need better options for returning. Thirdly, I have yet to receive my refund for my order that I returned.
Questions & Answers
Hi I am looking to get the UNLEASHED dress in Black before July 5th in a small or medium. Will you guys be restocking before then?
at this stage we have no plans to make more
how much is delivery to the uk?
How long does shipping normally take to Florida ?
we have answered your email
sorry for the late reply
we close in the evening
Get an answer from our members and Abyss By Abby representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||No|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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