Shocking. No understanding of basic customer service principles.
a day ago
Shocking, dreadful experience with this company. 16 plus weeks before the shutters actually came.
Extremely poor customer service. No communication from them at any time. I had to ring every time. Rude manager who thought the way to deal with a frustrated and very upset customer was to talk over them and ultimately hang up! Then upon installation, and because I was unaware I had to settle account right there and then, she accused me of not wanting to pay and threatened to instruct installer to remove the shutters... all that needed...
Bad service, refused to match quote
Senior Sales person arrived 45 minutes late.
I had a quote from another company and when I told him the price he threw his hands in the air and said he couldn't match it and continued to tell me that the other company made their roller shutters in China...this was 100% untrue. Deformation much!!!!! Safe to say the other company was NOT happy.
Why does ACA guarantee to beat any written quote by up to 35% on their website (false advertising) yet they couldn't even match mine.
Would not recommend this company at all. What a disgrace.
Don’t use their services
Promised my roller shutters 3-4 weeks installled, instead it took six months and beware they want payment 48 hours before installation and they sent me an invoice 1 week after I signed contract. Lucky did not pay them at that stage, they would have had my money for 6 months and nothing to show for it.
Poor customer follow up an deception
Blinds arrived 6 weeks after initial date advised an no follow up from company I had to call them despite being advised they would call back this went on for over 2 weeks
Every time I called I was advised blinds not arrived in warehouse then advised blinds had arrived and installer should call immediately to arrange installation
When I eventually spoke with the installer days later he advised company had told him container not docking until Wednesday and to call clients from Friday re arranging install date
ACA advised me the container arrived several days ago
Company lied and tried to blame installer
the end product was well installed and looks great but would never use this company again as they are not up front and honest
- Verified customer
Very slow service
Quick to come out and quote, quick to talk payments - slow to install!! Still waiting on roller blinds - salesman said 4 weeks - it’s now 9 and looks like two weeks away!
No likely to recommend due to slow service and office staff not returning calls.
- Verified customer
Wonderful Plantation Shutters - thrilled with the results
Had plantation shutters installed in 4 bedrooms and 2 wet areas in December. Could not be more thrilled with the quality, service and exceptional look of these shutters. Stunning and have really transformed our space. I did lots of research on many companies, and ACA really were the best by far for product knowledge, recommendations and their pricing. The installation was quick, professional and a PERFECT FIT! There is a delay with production of plantation shutters due to overseas manufacturing think about 8 weeks - (all companies we looked at had the same time frames) so book in advance. Would recommend this company and will definitely use them again.
- Verified customer
Disgraceful company - Terrible in all aspects
For those who are yet to place an order with ACA home improvements, please read this review and others before proceeding with caution. I was caught out big time by this company and don't want the same to happen to others. Some things to note, a lot of good reviews on here, how many are from 'verified customers'? Check out the Google reviews page, a LOT of negative experiences. Also, check out the reviews of Rollaway Shutters (I believe this is there other/previous business name), same address and phone number in Seaford. There are many more neg...ative reviews of this company. The worst company I have ever had the pleasure of dealing with by a long way. We placed a significant order of a stacker door, roller blinds and plantation shutters. All had issues. Stacker Door - Delivered and installed within a reasonable time frame, however one week later an issue arose with the glass popping out of the seal which had to be fixed. Roller Blinds - Delivered and installed within a reasonable time frame, however sheer blinds were installed instead of block-out which we ordered. No apology from ACA, just stated they would get the block out in. - Long delay in receiving the block out blinds with no correspondence from ACAs end. The girls in the office make you sound guilty when calling them to follow up.
Slow slow slow
The product (double glazing) appears OK but was slightly damaged on delivery. The fitting process has been excruitiatingly slow. On first day arrived 3 hours later than agreed so only one window fitted. A week later the second window was fitted. Another trip to repair the damaged seal. And over a month later the fly sceens still haven't been fitted.
Plantation shutters- measured perfectly, quality product
Thanks to Norm and the team for installing our plantation shutters. Easy to work with, punctual and quick. Paul who originally came out to quote me for the shutters was informative and competitive on price. Couldn't fault this company and would recommend them for their product and installation. They even clean up after themselves which can be rare in the tradie world! Thank you again - very happy with our purchase. Great communication from Norm the installer too!
Worst experience with ACA Home Improvements
my life's worst experience in dealing with ACA Home Improvements. never recommend to anyone. they don't know the value of your money and their customer service is worst. It took nearly 6 months to get it and still dealing in regards to a broken vertical blinds. sick of calling the office again n again but they don't care. Going to get some legal advice and going to start from there. But guys, please stay away from these worst companies and save your money. I can';t force anyone but I can request.... I am so disappointed and mentally tired of dealing with the issue.
No issues here
I've been really impressed with the quality of our plantation shutters and blinds fitted to my apartment. Joe gave me great advice and the price was spot on. They were fitted perfectly by Norm and when I had questioned the girls at the office were very helpful. Thanks for a great job
Highly recommend ACA Home improvements. The team were very professional and accommodating, from start to finish. The installed plantation shutters are of great quality and totally transformed the look of our home. A big thank you to all at ACA from one very happy customer!
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