Delay, delay, delay
I ordered roller blinds late Nov early Dec 2020, was told that they would be installed prior to Xmas, 50% deposit paid. Shortly thereafter I was informed the material was not available for manufacture of the blinds and the provider would not be able to commence production of the material until after 11 January. I am the one ( customer) that has to keep emailing, phoning to ask for an update on when these blinds will be installed. Promises of a call back never eventuate. Customer Service is non-existent, do not do business with this company, they do not complete due diligence on your order prior to accepting your money and once they have that they really do not care. I am still chasing for information.
Poor after sales
The quality is good but the after sales is poor, they will not come out to see the problems, they make poor statements on photos sent in with the problems, unless you still have money to pay is the only way to make them fix the problem, they will not send you information on the awning gear box which is leaking, and I had to go to the fabric supplier for them to come out, they want the money but very poor service, and they like to blame you for incorrect size and install, I would not recommend them to any of my friends, and its a shame due to all my windows were installed by Accent, the management is not doing the right thing.
Shocking after sales service
We had our blinds installed in Feb 1919. The money was paid to AAH Pty Ltd. Our Quote number is 67563.A. One blind motor was faulty and it took months to get them out to fix it. We now have one blind that has come out of its track. An amount of $110 was paid 2 weeks ago to get a serviceman out to repair it. I have phoned a week ago to find out how long it will take to get it repaired and was told they do not have a serviceman in our area. When they do we will be notified when he is coming. How long is a piece of string. We are still waiting. Not a happy customer. The woman on the phone was extremely rude and not helpful at all.
Dissatisfied no after sale service provided.
No after sale service, contacted store and was advised they would phone back. After 2 days not receiving a phone call I phoned again and was advised there was no record of my previous phone call. Someone did eventually phone back and I was told there was new owners and Accent would not service products installed by precious owner. New owner bought the coy and the product therefore should be servicing their product.
Very dissatisfied no service provided.
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Terrible product and terrible customer service. The shutters are second rate.
Customer service is too busy to help when their product is faulty. Horrible service and a horrible product. Second rate business importing bad products from china. I would steer clear of this business
Very bad contactors
2 very bad contractors came to install. [names removed]. They siliconed the whole thing together, left a mess and ruined our new carpet with silicone all over it . $3000 for 2 shutters and extremely bad service, please stay clear of this company. They are of the worst type, and really dont care the reult of final job.
Questions & Answers
Why is Accent Blinds still allowed to trade. Rude customer service & never fix any issues? Robbers & down right thieves.
The only reason they are still trading is because the building trade is booming. If they were around when times were tuff, they would be long gone.
the worst company i dealt with in my reno. they siliconed the whole thing together , the whole thing fell out after 2 months of opening, had 2 contractors called Cory parsons and Nathan lyons, left silicone also over new carpet, and lied also.
My blinds from accent seemed to have warped. Has anyone else had this problem? Only had them 6 months
My blinds which are roller blinds have all creased at the bottom. Not sure why. There is no point in asking Accent to do anything about it, as they do not have any customer service and they don't care anyway.
I hope they go out of business - they are shonks.
With mine they siliconed the whole thing to the ceiling, base and sides, if they have siliconed yours also instead of bolting them, one side may of disconnected, hence warping may be a result. not to mention all the silicone they left on carpet, and was not fitted right at all. very bad service as they didnt return calls, I had to ring fair trading for advice..
I had 2 faux wood white Venetian blinds installed by Accent Blinds in a bedroom & they smell terrible. even after 4 weeks & constant airing of the room the smell is no better. Has anyone else had this problem? I just can't think what would be causing this smell, it's like rotten eggs or dead animal, not nice at all.
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